Reporting SERVICE OFFERED Level 1 Payroll Full & Final Settlement Changes in HR Software Salary Cheques, Payslips and Salary related I Updation of Bank Accounts Nos of New Joiners Loan related issues Payroll Salary Cheques, Payslips and Salary related I Changes in HR Software Attendance related issues PF & ESIC Exit Formalities MIS Employee Communications New Joining Formalities Recruitment Training & Development Contribution for HR magazine PULSE Employee Engagement Appointment Letters Generation of New Joining Email ID Offer Letters Attendance related issues Training & Development Employee Engagement Updation of Birthday Calender HRIS Updation New Employee Creation in HR Software Employee Movement Confirmation Letters Mediclaims Experience Letters & Relieving Letters Nomination of PF & ESIC Forms PF withdrawl Forms Bank Account Opening for HO Final Level Overall HR LEVEL OF ESCALATION New Joining Formalities
ESCALATION_MATRIX_-(APRIL)_-_(02.04.2012)(3)
Oct 28, 2014
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Reporting Structure for HR related queries
Escalations
SERVICE OFFERED CONTACT NAME
Level 1
Payroll
Neha More
Full & Final SettlementChanges in HR SoftwareSalary Cheques, Payslips and Salary related IssuesUpdation of Bank Accounts Nos of New JoinersLoan related issuesPayroll
Shilpa KaleSalary Cheques, Payslips and Salary related IssuesChanges in HR SoftwareAttendance related issuesPF & ESIC
Exit Formalities Nilesh Kalekar
MISSarang PradhanEmployee Communications
New Joining FormalitiesRecruitment
Archana BhattacharjeeTraining & DevelopmentContribution for HR magazine PULSEEmployee Engagement
Trishant Zaveri
Appointment LettersGeneration of New Joining Email IDOffer LettersAttendance related issuesTraining & DevelopmentEmployee EngagementUpdation of Birthday Calender
Nilam DeshmukhHRIS UpdationNew Employee Creation in HR SoftwareEmployee MovementConfirmation Letters
Varsha RohraMediclaimsExperience Letters & Relieving LettersNomination of PF & ESIC FormsPF withdrawl Forms
Rakesh MandadkarBank Account Opening for HO
Final Level Overall HR Bhadresh Desai
LEVEL OF ESCALATION
New Joining Formalities
Reporting Structure for HR related queries
Escalations
CONTACT NO EMAIL ID
39268036
39268035
39268214
39268215
39268073
39268137
39268104
39268025
39268133
39268038
Reporting Structure for Administration related queries
Escalations
SERVICE OFFERED CONTACT NAME
Level 1
Air Tel Mobile- new connection allotment & billing Lavesh pashte
Sushil Dhumal
Dinesh Kale
Banners
Tejal TandelBrochuresPamphletsStationery & Printed StationeryEmployee ID Cards & Travel Booking
Visting Cards, Travel Booking, Employee I Card Latika Gosavi / Tejal Tandel
Lavesh pashte
Final Level Bhadresh DesaiOverall Administration
LEVEL OF ESCALATIOAN
Pantry & House keeping Related, Stationery , AMC Contract & Servicing For Malad Office
Petty Cash / Pantry & House Keeping Related / Events Organizing at- Malad office, Joining Formalities, Bank Details, I Card and Stationary
Leave & License Agreements, Lease Agreements, Disbursement of Rent & Deposits, Shops & Establishment Regn.,
Layout, Furniture & Fixture, Hardware & Software requirements, Repairs & Maintenance
Reporting Structure for Administration related queries
Escalations
LANDLINE NUMBER EMAIL ID
3926 8135
3926 9212
3926 9215
3926 8134
3926 8132
3926 8135
3926 8038
Reporting Structure for DP related queries
Escalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Level 1
Welcome Kit 022-39269061
Demat & Remat
022-39269012/13
Billing related queries Mr Mahesh Talwatkar 022-39269013
Level 2
Welcome Kit Mr Rohit Patil 022-39269018
Demat & Remat
Billing related queries
Level 3 Overall Mr Jignesh Shah 022-39269049/50
LEVEL OF ESCALATIOAN
Mr Arpan Shah & Ms Kavita Abitkar
Mr Mahesh Talwatkar (NSDL) Ms Rekha Pachrane (CDSL)
Mr Mahesh Talwatkar 022-39269013
Ms Rekha Pachrane022-39269016
Delivery Instructions Executions
Mr. Mahadev Shabaskar & Mr. Mahesh Talwatkar
Mr.Johny (NSDL)Mr.Reji John (CDSL)
Mr Johny 022-39269014 Mr Reji John 022-39269017
Delivery Instructions Executions
Mr.Johny (NSDL)Mr.Reji John (CDSL)
Mr Johny 022-39269014 Mr Reji John 022-39269017
Mr Varghese (NSDL) Mr Reji John (CDSL)
022-39269011 022-39269017
Reporting Structure for DP related queries
Escalations
EMAIL ID
[email protected] [email protected]
[email protected] [email protected]
[email protected] [email protected]
Escalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Level 1Despatch of KYC forms
Mr Vijay Bahadur SharmaMr Mahesh RahateMr Ramesh Sharma
Level 2 Mr Kishore Sakpal 022-39269027Level 3 Mr Jignesh Shah 022-39269049/50
EQUITY KYCLevel 1 Mrs Kashmira Bhavsar 022-39269039Level 2 Mr Mukesh Bhutra 022-39269034Level 3 Mr Jignesh Shah 022-39269049/50Level 4 Mr Prem Choudhary 022-39269385
COMMODITY KYCLevel 1 Mr Mukesh Bhutra 022-39269034Level 2 Mr Kishore Sakpal 022-39269027Level 3 Mr Jignesh Shah 022-39269049/50Level 4 Mr Prem Choudhary 022-39269385
KYC MODIFICATION
Level 1 022-39269030/60Level 2 Mr Rohit Patil 022-39269018Level 3 Mr Jignesh Shah 022-39269049/50
Reporting Structure for KYC related queries
LEVEL OF ESCALATIOAN
022-39267563 & 022- 39267561
All the queries related KYC Online & Offline
Compliances & activation
All the queries related KYC Online & Offline
Compliances & activation
All the queries related to KYC modification
Mr Ganesh Yelamkar Mr Ashish Talekar
Escalations
EMAIL ID
EQUITY KYC
COMMODITY KYC
KYC MODIFICATION
Reporting Structure for KYC related queries
[email protected], [email protected]@[email protected]
[email protected]@[email protected]@nirmalbang.com
[email protected]@[email protected]@nirmalbang.com
Reporting Structure for Surveillance Related queries
Escalations
SERVICE OFFERED CONTACT NAME
Level 1 Parikshit Ram
Preeti Wagh
Level 2 Prem Choudhary
Final Level Overall Samir Kamdar
LEVEL OF ESCALATIOAN
Online Surveillance & Offline Investigation
Prakash Ananthanarayanan
Over all Management Surveillance, Antimoney laundering, Change in
compliance for all segments
Reporting Structure for Surveillance Related queries
Escalations
LANDLINE NUMBER EMAIL ID
39269351
39269368
39269367
39269385
022-39269390/91
Escalations
SERVICE OFFERED CONTACT NAME
Level 1
Branch Salary & Rent
Suresh Dubey
Uma Gollavathini
Vinay Pandey
Shifting of Ids Vinay Pandey
Brokerage Payout of Equity
Rajasthan, Gujarat Hiren Jain
Beena Piyush Vishavadiya
Soyeb Ahmad
Niyamat Ulla
Rajesh Nande
Swapnil Tambe
Kolkatta and Patna Vinay Agarwal
Meena Mavani
Anita Shukla
Sneha Gawad
Brokerage Payout of Commodities
All of India Shubhangi Suresh Patyane
Jasica Miranda
Level 2
Ashish Sharma
Payout related Queries Vinay Agarwal
Level 3
Swarupa Mahadik
Reporting Structure for Compliance related queries
LEVEL OF ESCALATIOAN
Rupali Bane
Allocation of Additional CTCL IDS(EQUITY & Commodity)
Documentation Related to New Franchisee / Branch
To Check Expiry Of NCFM / NISM Certification & Updation of List
Rupali Bane
Bhopal and rest of MP, Delhi, Ludhiana
Maharastra and Mumbai and HO
Hyderabad, Chennai, Bangalore
Equity & Commodity CTCL ID related matters Communication with Exchange. Allocation of NEAT ID(BSE & NSE)
Commodities related matters - Releasing Sub Brokerage
Level 3
Anita Shukla
Pravin Sinha
Level 4 Deepal Mehta
Final Level OVERALL IN CHARGE Samir Kamdar
Disbursement of Sub Brokerage Equity
Over all Management of CTCL ID for all Segment, Circular & Notices of Regulators, Contact ID Look up & Exchange basis Communication
Incharge of ID Generation, Sub Brokerage Payout and Communication with Exchange
Escalations
LANDLINE NUMBER EMAIL ID
39269338
39269332
39269337
39269333
39269333 [email protected]
39269338
Brokerage Payout of Equity
39269380 [email protected]
39269327 [email protected]
39269347 [email protected]
39269349 [email protected]
39269348 [email protected]
39269346 [email protected]
39269345 [email protected]
39269341 [email protected]
39269325 [email protected]
39269342 [email protected]
Brokerage Payout of Commodities
39269344 / 43 [email protected]
39269340 [email protected]
39269330
39269345 [email protected]
39269326
Reporting Structure for Compliance related queries
39269325
39269335
39269379
39269390 / 9391
samir.kamdar@nirmalbang,com
Reporting Structure for Operations
Escalations
SERVICE OFFERED CONTACT NAME
BILL PRINTING & ECN
Level 1 Tejas Sawant
Level 2
Level 3
ECN of all Segments & all Exchanges
Level 4 Overall Gajanan Gaikwad
Final Level Overall Samir Kamdar
TRADE UPLOAD & BILL GENERATION
Level 1
Level 2
Level 3
Level 4 Overall Gajanan Gaikwad
Final Level Overall Samir Kamdar
LEVEL OF ESCALATIOAN
Contract & Bill Printing of all Segments & all Exchanges
Physical & ECN Contract & Bill Printing of all Segments & all Exchanges
Sachin Dongare / Prasad JoshiBill files for printing bills at Branches. Pre-
printed stationery for all Segments & all Exchanges to branches / NRI bills printing
Contract & Bill Printing of all Segments & all Exchanges & NRI bills printing
Vasant Bamane Jignesh Desai /
Bill files for printing bills at Branches. Pre-printed stationery for all Segments & all Exchanges to branches / NRI bills printing
Queries relating to Trade uploadation for transactions done for: - Equity - BSE / NSE /NSEFO - Commodity - MCX / NCDEX - Currency - NSE /Mcx Auction Billing Dividend / Brokerage related /new branch / frenchisee open in LD / brokerage Sharing / query related connect / hawkeye revenue trackker
Nilesh Ingale, Mahendra Parmar,Aniket Morajkar
NCDEX - Currency - NSE /Mcx Auction Billing Dividend / Brokerage
Nilesh Shah / Naresh Barot / Manoj Shukla
Queries relating to Trade uploadation for transactions done for: - Equity - BSE / NSE /NSEFO - Commodity - MCX / NCDEX - Currency - NSE /Mcx Auction Billing Dividend / Brokerage related /new branch / frenchisee open in LD / brokerage Sharing . query related connect / hawkeye revenue trackker
Chetak.purohit / Sandesh Sawant
Contact Numbers & E-mail ID of Operation Team
Prasad Joshi / Sachin Dongare
Manoj Shukla
Chetak Purohit
Aniket Morajkar
Chetak Purohit
Generation of Branch / Franchisee/ Remisers code and allotting the same
Brokerage modification/ New Brokerage slab making as per client’s request & due approval from Frenchise/ Branch Manager / Regional Head / HOD
Client Code transfer from one Branch / Sub broker to another Branch / Sub broker
Trade modification after post trading session and reporting to the exchanges Chetak Purohit / Sandesh Sawant / Nilesh Shah / Manoj Shukla
Creation of frenchise Base Brokerage Slab & changes in brokerage sharing & Base Slab of sub-brokers Chetak Purohit / Sandesh Sawant
Disbursement of Dividend on timely basis and reconciling the same
Chetak Purohit / Naresh Barot / Hiren Jani / Reema Patil
Processing and Dispatch of ECN ( Bills & Contract ) within the prescribed time limit & Stationery is timely provided to branches/ franchisee who wants to print the contract note at their premises
Taking care of NRI clients billing and timely submitting the same to designated Bank
Prasad Joshi / Reshma Tambe
For queries related to Sub-brokerage refund of the frenchise & Sub broker’s )
Reporting Structure for Operations
Escalations
LANDLINE NUMBER EMAIL ID
BILL PRINTING & ECN
39269383
39269328/350
39269370/71
022-39269390/91
TRADE UPLOAD & BILL GENERATION
39269365 / 39269359
39269360 / 9381 /9363 /
39269369/3969372
39269370/71
022-39269390/91
[email protected] ; [email protected]
[email protected] [email protected]
[email protected] [email protected] [email protected]
[email protected] [email protected] [email protected]
Contact Numbers & E-mail ID of Operation Team
39269374 / 39269373
39269363
39269372
39269372 / 39269369
39269359
39269374
39269372
39269372/39269369/39269360/39269363 [email protected]
39269372/39269381/39269380 /39269375 [email protected]
[email protected]@nirmalbang.com
Escalations
SERVICE OFFERED CONTACT NAME
Level 1
LD related:
Ledger Balance (Financial Position)
Holdings (Ultimate Delivery Status) Sangeeta Gawad
MIS Reports (Performance Reports)
Control Statement (Outstanding balance - Dr Cr)
Margin Statement (Scrip and Cleint wise margin) Rashmi Mhatre
Global Reports / Investor Reports / P & L Reports
STT Certificate / Form 10 DB
Brokerage Slab Sarita Khomne
Client List
Password Reset (Client LD only)
Ram Deshpak
KYC related / DP related:
Providing modification / account closing forms
Leena Sahni
Other queries:
Using online chat service to interact with the clients and franchisees
Level 2All the above queries plus handling normal escalation Vaibhav Parab
Pooja Sane
Level 3Escalation Queries which could not be solved by the cu Gajanan Gaikwad
Final LevelAll Escalation Queries Samir Kamdar
Reporting Structure for Customer Care related queries
LEVEL OF ESCALATIOAN
Escalations
LANDLINE NUMBER EMAIL ID
3926 9308
3926 9307
3926 9300
3926 9302
3926 9304
3926 9303
3926 9301
3926 9370
3926 9371
3926 9390
3926 9391
Reporting Structure for Customer Care related queries
Reporting Structure for Accounts & Finance Department (NBSPL) related issuesEscalations
SERVICE OFFERED CONTACT NAME
Level 1
Cheque delivery to HO Vikas Pednekar Vinayak Utekar
Email for Cheque Deposit Manish Shukla(FundsPayin) Heena Agarwal
Ranjni Shirke
Receipt from Sub-broker towards Sheetal Borle (Axis Bank)Deposit/ Leaseline etc AfrinTandel (Axis Bank)
Shamal Marathe(Hdfc Bank)Paresh MoreVinayak Utekar -(Other Banks)
Email for Pay out Manish ShuklaRanjni Shirke
(Funds Payout) Deepali GolwankarPay out of Local /Outstation clients Rupali Patil (Axis Bank)
Darshana Tita (Axis Bank)Dipti Javkar (Axis Bank)Macanroy Miranda (Axis Bank)Tejashri Pednekar (Hdfc Bank)Alok Bang (Hdfc Bank)
Third party Cheques AfrinTandel (Others)Sheetal Borle Vikas Pednekar (Local)Paresh More
Bank Reconcilation (Axis Bank) Sheetal Borle AfrinTandel Deepali Golwankar
Bank Reconcilation (Hdfc Bank) Shamal MaratheParesh MoreSanjay GaikwadVishal Patni
Bank Reconcilation (Other Banks) Vinayak Utekar Sagar Surve
On line transfer/Rtgs/Neft credit Amit PoojaryConfirmation(upto Rs. 50000/-)Payment to Suppliers/Vendor/ Vinod SalviRent/Salary/Arbitration/Sub- Manisha Kanganebrokerage/Sub-brok. fee etc Sanjay Polekar
Abhishek ThakudiaPetty Cash Expenses of Branches Vinod Salvi
LEVEL OF ESCALATIOAN
Level 1
Manisha KanganeReconcilation of Expenses a/c Vinod Salvi
Manisha Kangane
On line transfer/Rtgs/Neft credit Prahalad Jhaconfirmation (above Rs. 50000/-) Sachin Pawar
Level 2
Reconcilation of Exchange a/c Ashok KothariReconcilation of Client a/c Prahalad Jha
Sachin PawarEmail of Cheque Deposit Prahalad Jha
Sachin PawarBank Reconcilation Prahalad Jha
Sachin PawarOn line transfer/Rtgs/Neft credit Naresh Samdaniconfirmation (above Rs. Five Lakh) Subhash Dhanawade
Final LevelOverall Naresh Samdani
Subhash Dhanawade
All Branches/Sub-brokers of Mumbai are requested to send the mail for Payin (Cheque Deposit) on [email protected]& for payout on [email protected]
All Branches/Sub-brokers of Other than Mumbai are requested to send the mail for Payin (Cheque Deposit) on [email protected] & for payout on [email protected]
For Thirdparty clearance send the mail at [email protected] along with all the proper attachements (i.e. bank statement & cancel cheque).
For accounts query mail to Email id of respective staff and cc at [email protected] and Reminder I at [email protected] And Reminder II at [email protected].
Reporting Structure for Accounts & Finance Department related queries (NBCPL)
Escalations
SERVICE AFFECTING CONTACT NAME
Email of Cheque Deposit & Megha PradhanCheque delivery to HO /Email Payout Bharti ShelkePayout Local /Outstation Sonu Sharma
Pinky ShabaskarPayment to Suppliers/Vendor/ Shekhar BudhkarRent/Salary/Arbitration/Sub- Sonu Sharmabrokerage/Sub-brok. fee etc Snehal NadiwadekarBank Reconcilation Sonu Sharma
Shekhar BudhkarSnehal NadiwadekarBharti Shelke
LEVEL OF ESCALATIOAN
On line transfer/Rtgs/Neft credit Amit PoojaryConfirmation(upto Rs. 50000/-)On line transfer/Rtgs/Neft credit Prahalad Jhaconfirmation (above Rs.50000/-)
Level 2
Bank Reconcilation Prahalad JhaChq. Deposit/Email of pay in/ Sachin PawarPay out, Payment to Suppliers/Vendors/Sub-brokers etcOn line transfer/Rtgs/Neft credit Naresh Samdaniconfirmation (above Rs. Five Lakh) Subhash Dhanawade
Final LevelOverall Naresh Samdani
Subhash Dhanawade
All Branches/Sub-brokers are requested to send mail on [email protected] and then CC to respective Staff.
For accounts query mail to Email id of respective staff , and for Reminder at [email protected] and Reminder II at [email protected]
Reporting Structure for Accounts & Finance Department (NBSPL) related issuesEscalations
LANDLINE NUMBER EMAIL ID
3926754239267537
39267540/39/4139267540/39/4139267541/40 [email protected]
39267512/1139267511/1239267513/1439267513/1439267537
39267541/40/3939267541/4039267513/143926753239267531 [email protected]/343926753639267511/1239267512/11392675423926751439267512/1139267511/1239267513/14
39267513/1439267513/1439267513/14392675353926753739267511/1239267534
39267526/2539267525/26392675283926754939267526/25
[email protected]@nirmalbang.com
[email protected]@nirmalbang.com
[email protected]@[email protected]@[email protected]
[email protected]@[email protected]@nirmalbang.com
[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]
[email protected]@[email protected]@[email protected] [email protected]@nirmalbang.com
39267525/2639267526/2539267525/26
3926752739267530
3926752939267527392675303926752739267530392675273926753039267522/2439267520/2139267522/2439267520/21
All Branches/Sub-brokers of Mumbai are requested to send the mail for Payin (Cheque Deposit) on [email protected]
All Branches/Sub-brokers of Other than Mumbai are requested to send the mail for Payin (Cheque Deposit) on [email protected]
For Thirdparty clearance send the mail at [email protected] along with all the proper attachements (i.e. bank statement & cancel cheque).
For accounts query mail to Email id of respective staff and cc at [email protected] and Reminder I at [email protected] And Reminder II at [email protected].
Reporting Structure for Accounts & Finance Department related queries (NBCPL)
Escalations
LANDLINE NUMBER EMAIL ID
392675173926751839267515/163926751639267523 [email protected]/1639267523 [email protected]/163926752339267523 [email protected]
[email protected]@[email protected]
[email protected]@nirmalbang.com
[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]
[email protected]@[email protected]@nirmalbang.com
[email protected]@nirmalbang.com
39267534
39267527
3926752739267530
39267522/2439267520/2139267522/2439267520/21
All Branches/Sub-brokers are requested to send mail on [email protected] and then CC to respective Staff.
For accounts query mail to Email id of respective staff , and for Reminder at [email protected] and Reminder II at [email protected]
[email protected]@nirmalbang.com
[email protected]@[email protected]@nirmalbang.com
Reporting Structure for Settlement related queries
Escalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Level 1
Holding related queries(BSE)
Holding related queries(NSE) Snehal Mapankar 39269310
Sadanand Mahadik 39269313
Level 2
Anant Palkar 39269321
Deepak Mhatre 39269320
Level 3 Gajanan Gaikwad 39269370/71
Final Level Samir Kamdar 022-39269390/91
LEVEL OF ESCALATIOAN
Amar bahadur Singh / Prachi Arekar
Payin & Payout Related queries(BSE)
Payin & Payout Related queries(NSE)
Satish Bhamane / Bhasakar Rajguru / vasudev boyari / Sachin Rane
39269316 / 39269315 / 39269314
All the querries related to holding, payin & payout(BSE)
All the querries related to holding, payin & payout(NSE)
All the querries related to holding, payin & payout
All the querries related to holding, payin & payout
Reporting Structure for Settlement related queries
Escalations
EMAIL ID
[email protected] / [email protected]
[email protected] [email protected] ; [email protected] ; [email protected]
Reporting Structure for Equity Research related queries
Escalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Level 1
Data Management /Copy of Report Published Thomas Augustine 3926 8054
Shivani Walam 3926 8091
Level 2
Anand Shendge 39268242
Amrita BurdeIT 3926 8223
Level 3
Kavita Vempalli 3926 8173
Ruchita Maheshwari 3926 8172
Silky Jain 3926 8178
Amish Pansuria 3926 8174
Runjhun Jain 3926 8177
Vikas Salunkhe 3926 8254
Manav Chopra 3926 8254
Dipesh Mehta 39268199
Final level Sunil Jain3926 8196 / 95
LEVEL OF ESCALATIOAN
Company Results / Annual Reports / email
Derivatives/ Option Strategies
View on stocks & Updation on result and any news in IT, Media, Logistics sectors
View on stocks & Updation on result and any news in FMCG Textile & Metal Sectors
View on stocks & Updation on result and any news in Banking and Auto sector
View on stocks & Updation on result and any news in Capital Goods, Power and Infrastructure Sectors
View on stocks & Updation on result and any news in Pharma, Agri & Fertilizers Sector
Technical Analysis and Strategies
Technical Analysis and Strategies
Derivatives/ Option Strategies
Responsible for over all functiong of equity research department
Reporting Structure for Equity Research related queries
Escalations
Email ID
Reporting Structure for Commodity Research related queries
Escalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Management Trainee Subhash Lalwani 39268171Management Trainee Somya Dixit 39268164
Level 4 Currency Advisor Mohammed Azeem 39268088Level 4 Research Associate Ravi D'souza 39268067Level 3 Research Associate Sunit Mehta 39268040Level 3 Technical Analysis Evelyn RodriguesLevel 3 Technical Analysis Vinod Maloo 39268065Level 3 Technical Analysis Harshal Mehta 39268052Level 3 Technical Analysis Devidas Rajadhikary 39268167
Level 3 Vikash Bairoliya 39268165
Final LevelKunal Shah
39268043
LEVEL OF ESCALATIOAN
Precious metals & Currencies
Head of Commodities Research
Reporting Structure for Commodity Research related queries
Escalations
EMAIL ID
[email protected]@nirmalbang.com
Reporting Structure for Recovery Reminders & Legal Notices related queries
Escalations
SERVICE OFFERED CONTACT POINT CONTACT NAME
Level 1 Executive
Level 2 Sr. Executive Swati Chinchkar
Final Level Overall Legal Head Kishor Agrawal
LEVEL OF ESCALATIOAN
T30 Reminders T45 Reminders T60 Legal Notices
Bhavin Pandya
T30 Reminders T45 Reminders T60 Legal Notices
Reporting Structure for Recovery Reminders & Legal Notices related queries
Escalations
LANDLINE NUMBER EMAIL ID
39269232
3926923439269252/53
Reporting Structure for IGC (Investor Grievance Cell) related queries
Escalations
SERVICE OFFERED CONTACT POINT CONTACT NAME
Level 1
Executive Bhavin Pandya
Sr. Executive Swati Chinchkar
Final Level Overall Legal Head Kishor Agrawal
LEVEL OF ESCALATIOAN
Direct Investor Complaints
Investor Complaints from all Segments & all Exchanges
Direct Investor Complaints
Investor Complaints from all Segments & all Exchanges
Replies to Direct Investor Complaints & Complaints from all Segments & all Exchanges
Reporting Structure for IGC (Investor Grievance Cell) related queries
Escalations
LANDLINE NUMBER EMAIL ID
39269232
39269234
39269252/53
Reporting structure for queries related to Legal cases
Escalations
SERVICE OFFERED CONTACT POINT CONTACT NAME
Sr.Executive Executive
Overall Legal Head Kishor Agrawal
LEVEL OF ESCALATIOAN
Cases to be filed for: - Arbitration - Suit - U/s 138
Swati Chinchkar Bhavin Pandya
Cases on Hold: - Arbitration - Suit - U/s 138
Reporting structure for queries related to Legal cases
Escalations
LANDLINE NUMBER EMAIL ID
39269234/39269232
39269252/53
[email protected]@nirmalbang.com
Reporting Structure for RMS related queries
Escalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBE
RMS EQUITY
Level 1
Nikita Rane 3926-9282Dhanshree 3926-9241Surabhi Bagwe 3926-9279Suyog 3926-9280Veena 3926-9288/9247Leena Naidu 3926-9281Dakshata 3926-9228Rohit Bhosle 3926-9276Neha Shah 3926- 9263Yuvraj Jadhav 3926-9294Raju Naik 3926-9284Akshay Ghag 3926-9284
Level 2 Overall Umesh Joshi 3926-9297Level 2 Overall Kalpesh Solanki 39269264/62
Level 3 Overall Kishore Agrawal77383800093926-9252/53
Final Level Overall Vijay Bagaria 3926-9250/51
7738380008
RMS F&O & Currency
Level 1 Currency Limit, Follow-up Prasanna Bhojane 3926-9249
Shikha Gupta 3926-9210
Level 1
Jagruti Agrwal 3926-9240Ramesh Chinchkar 3926-9262Manish Patvardhan 3926-9278Kunal Oza 3926-9277/9240
Level 2Rajesh Agrawal 3926-9260/61
7738380010
Level 3 Kishore Agrawal77383800093926-9252/53
Final Level Vijay Bagaria 3926-9250/51
7738380008
RMS COMMODITY
Level 1
Priti Jain 3926-9270Subhodh 3926-9268Vipul 3926-9269Rajesh Yadav 3926-9273Jatin Gandhi 3926-9271
LEVEL OF ESCALATIOAN
followup,Survelliance Report Followup,Handling RMS related Queries and Informing & Mailing
Handling Limit Calls,Handling Debit followup,Survelliance Report Followup,Handling RMS related Queries
Mailing all ageing file, shoratage file, buying closed file,nadi report,F&O shortfall and all 2nd shift amiling releted work (6.00p.m. to3.00p.m.)
F&O Limit Calls,Handling F&O Debit followup, F&O related queries
Handling Limit Calls,Handling Debit followup,Survelliance Report
Followup,Handling RMS related Queries
Handling Limit Calls,Handling Debit followup,Survelliance Report
Level 1
Amit Kawde 3926-9270Vaibhav 3926-9272Sanket Shah 3926-9373Dhwani chheda 3926-9270
Level 3 Overall Sachin Sharma3926-9266/677738380013
Final Level Overall Vijay Bagaria3926-9250/517738380008
RMS ADMIN
Level 1
Prajakti 3926-9236Vinod 3926-9294Deepak 3926-9239Ashok 3926-9289Rohan 3926-9243Anil Yadav 3926-9289Smita 3926-9238
Level 2 Kalpesh Misal3926-92377738380011
Level 3 Bharat Shetty3926-80907738380081
Final Level Vijay Bagaria3926-9250/517738380008
followup,Survelliance Report Followup,Handling RMS related Queries (2.30p.m. to 11.30p.m.)
Handling Mapping,Dealer Creation, Passwrod Related Queries & all admin related work & queries
Reporting Structure for RMS related queries
Escalations
EMAIL ID
RMS [email protected]@[email protected]@[email protected]
RMS F&O & Currency
RMS [email protected]@nirmalbang.com
[email protected]@[email protected]@[email protected]@nirmalbang.com
[email protected]@nirmalbang.com
[email protected]@nirmalbang.com
[email protected]@nirmalbang.com
[email protected]@[email protected]
RMS ADMIN
[email protected]@nirmalbang.com
Escalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Level 1
NILESH PADAVE 39267508SURESH KATKAR 39267505
PRASHANT KARMALKAR 39267505
SUMAN JAIN 39267505
PRASAD TAMBE 39267562VIKAS DHOKRE 39267562
AJIT KAMBLE 39267506JALINDER SHINDE 39267507PARUL SETHI 39267550
MILESH SAHAL 39267506
Level 2Overall REENA SHARDA 39267503/7504
Reporting Structure for Margin Funding
LEVEL OF ESCALATIOAN
New Account opening, Account opening & KYC
Compliance
Queries related to Margin Shortfall,Funding, Ledger
Balance, Holding & accounts
All queries related to inward and outward of shares
Escalations
EMAIL ID
Reporting Structure for Margin Funding
[email protected]@nirmalbang.com
[email protected]@nirmalbang.com
Reporting Structure for Business development related queries
Escalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Business Development-Sales
Level-1
Namrata Jadhav 022-39268148Ruchika Bhatt 022-39268149Rutika Lokhande 022-39268148/44Anand Lakhate 022-39268155Kashyap Thakkar 022-39268142Pranay Shroff 022-39268144Rupali Thakkar 022-39268147Sameer Ashar 022-39268115Gaurav Mohta 022-39268095Dharmesh Patel (GUJ) 9376126075
Level-2 Rajiv Kapadia
Level -3 Deepak Agarwal 022-39268086/87
Level-1
Shashikanth Jadhav 022-39268153Ashwini Palav 022-39268109Nitin Dokhe 022-39268152Yogita Patil 022-39268154Bhausaheb Kangane 022-39268126Nilesh Sonawane 022-39268096
Final Level Deepak Agarwal 022-39268086/87
Business Development - ServicingPre Opening Support & Services
Level - 1
Franchisee Activation - (Equity/Commodity & Currency) Shailesh Gupta (Mumbai 022-39269711Namrata Pawar (Mumbai022-39269739
022-39269717
022-39269716
Vinaya Nalawade (Pune, 022-39269718022-39269719
Nachiket Berde (Gujarat 022-39269720
LEVEL OF ESCALATIOAN
Business Development - Acquisition
022-39268222/ 022-39268221
Sub-broker & AP Documentation and Activation/Branch Code Generation/ODIN ID Documentation Sapana Katalkar (RK
Team)
Hemant Bane (Kerala Region)
Priti Kamble (Karnataka/TamilNadu/Andhra Pradesh Region)
Level - 1
022-39269712
022-39269722
022-39269713
022-39269721
022-39269723
Vandana Singi 022-39269715
Franchisee Registration - EquityHeena Raghani 022-39269729
Shraddha Ambokar022-39269730
Sharmila Shetty 022-39269725Pooja Redkar 022-39269726Prashant Dalvi 022-39269724
Franchisee Registration - Commodity & CurrencyNilesh Kadam 022-39269731Poonam Banerjee 022-39269732
Sharmila Shetty 022-39269725
Post ServicingPradeep Sonawane
022-39269733
Welcome letters to Franchisee Shreyansh Shah022-39269736
Rashmi Rani 022-39269734
NB Online Test Vikas Jadhav 022-39269797Ranavikram Singh 022-39269735
Franchisee Servicing DeskNorth, MP & Chattisgarh Namrata Parab 022-39269745South Zone Preethy Rajan 022-39269743West Zone Sheetal Barai 022-39269742West Zone Silvy Fernandes 022-39269741West Zone Minal Pandya 022-39269740
Sub-broker & AP Documentation and Activation/Branch Code Generation/ODIN ID Documentation
Krupali Gor (MP & Chhattisgarh Region)
Vishal Purohit (Rajasthan Region)
Umesh Giri (East-Kolkata & Patna Region)
Shreyash Sonawale (Ludhiana & Delhi, Kanpur Region)
Akshay Narkar (East-Kolkata & Patna Region)
SCR Code Generation /Remisier Regn & CTCL MIS
NSE/BSE Subbroker & BSE AP Registration & co-ordination with Exchange
NSE Authorised Person Registration & co-ordination with ExchangeExchange Withdrawal & Cancellation
MCX/NCDEX/NSEL Registration, submission & co-ordination with exchangeCurrency Registration, submission & co-ordination with exchange
Inward MIS & Registration for NCFM/BCSM certification
Email ID/Visiting Cards & Flex Banners,NSE/BSE Do & Donts with NBSPL certificates
Overall Post Servicing Query Handling & Chat id /ODIN & Hawkeye Installn/FALCON
Level - 1
East Zone & Rajasthan Namrata Parab 022-39269745
Level - 2 Sandeep Agrawal 022-39269710
Final Level Deepak Agarwal 022-39268086/87
Reporting Structure for Business development related queries
Escalations
EMAIL ID
Business Development-Sales
[email protected]@nirmalbang.com
[email protected]@[email protected]
Business Development - Servicing
Franchisee Activation - (Equity/Commodity & Currency)
[email protected]@[email protected]@[email protected]@nirmalbang.com
[email protected]@nirmalbang.com
Franchisee Registration - [email protected]@nirmalbang.com
Franchisee Registration - Commodity & [email protected]
Post Servicing
[email protected]@nirmalbang.com
Franchisee Servicing [email protected]@[email protected]@nirmalbang.com
Reporting Structure for Beyond Market
Escalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Tushita Nigam 39268047
Sachin Kamble 39268048
Any kind of language related queries Kiran Uchil 39268049
Savio Pashana 39268131
LEVEL OF ESCALATIOAN
Any kind of queries related to the Magazine or Event - Beyond Market
Any kind of queries related to artwork pertaining to Beyond Market
Any queries related to logistics for Beyond Market magazine
Reporting Structure for Beyond Market
Escalations
EMAIL ID
Reporting Structure for Distribution Department related queriesEscalations
SERVICE OFFERED CONTACT NAME
Level 1
Investor Statement for MF
Vaishali Raghav
Investors AUM, FD
Sub-broker registration Rupesh Mohite
IPO Brokerage query
Back office Entries In General Insurance Sneha Parab
Level 2 Back Office Isses Related to IPO Ratnadeep Jagtap
Jyothi Dhakwal
Prashant Parkar
Level 3 Overall Back Office Co-ordination Monika Bafna
Final Level Overall Anish Arora
LEVEL OF ESCALATIOAN
User Ids & Passwords for MF Web application
Ratnadeep Jagtap / Rupesh Mohite
IPO application Form filling, bidding & form distribution&Information about forthcoming IPOsForms distribution
Back office issues pertaining to Mutual Fund and FDs & Brokerage Payouts Monika Bafna / Tejas
LilakarInformation pertaining to Mutual Fund and FDs.Mutual Funds Research & Structured Products
Back office issues & Entries pertaining to Life Insurance
Back office issues pertaining to General Insurance
Reporting Structure for Distribution Department related queriesEscalations
LANDLINE NUMBER EMAIL ID
39269147
39269141
39269139/41
39269145
39269125/9158
39269139
39269158
39269144
39269125
39269254/55
[email protected] , [email protected]
[email protected] [email protected], [email protected]
sneha.parab@nirmalbang,com
[email protected] [email protected]
[email protected] [email protected]
Reporting Structure for NBIT related issuesEscalations
SERVICE OFFERED CONTACT NAME LANDLINE NUMBER
IT Customer Support for External Clients
Level 1 022 39268300
Level 2 Vijay Sawant
IT Service Desk For Internal Staff
Level 1 022 39269200
Level 2 Mangesh Jadhav
IT SMS and Web Site Support
Level 1 022 39269151
Level 2 Ajith N K
IT Communication Support
Level 1Telecommunication Queries
022 39269077
Level 2 Subhash Maurya
Level 3 Overall Sachin Pillay 022 39268039
Level 4 Overall A H Dhinakar 022 39268016
LEVEL OF ESCALATIOAN
ODIN (Technical & Functional Issues)
LD, Hawkeye & FalconConnectivity & Network Issues
022 392691387738380195
IT Related Escalation HO & Branch New Machine, Mail, Antivirus, workstation, NBchat, os,sw installation etc.
7738068188
Web site update / SMS No Blocking / Stopping Add New No's etc. 022 39269309
7738380082
022 392690787738380032
Reporting Structure for NBIT related issuesEscalations
EMAIL ID
IT Customer Support for External Clients
IT Service Desk For Internal Staff
IT SMS and Web Site Support
IT Communication Support
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