ERP In Telecom Industry

ERP Implementation & Integration Challenges in Telecom

By

Aftab Ahmed

Head IT WTU

Why Organizations Need ERP?

Warid is entering into a new era in business. Where we need to be more responsive, flexible and more resilient than ever before.

Our success will depend to a large

degree upon the availability of electronic integration links to customers, suppliers, strategic partners and other key entities in the value chain

Stakeholders Expectations

Board needs Customer loyalty and retention Build partner networks To grow revenues & profits Boost business speed and agility

Customers want Quality services & products On time deliveries Real-time information

Employees want Job satisfaction

Business Challenge To Improve Operational Efficiency

Human Capital Management Financial Management Sales & Marketing Management Supply Chain Management

Engineering Infrastructure Scratch Cards SIMS Hand Sets CPEs Accessories Others

Business Challenge To Improve Operational Efficiency

Engineering Infrastructure GSM WiMax OSS

IT BSS ESS EDN

Solution is to implement ERP

ERP for automation ERP as strategic enabler ERP for Integration ERP for shared knowledge ERP for right information to the

right people at right time ERP is the ENTERPRIZE

Which ERP?

The Big Picture SAP

Retek, Business Objects, Maxware Oracle

JD Edwards, People Soft, Siebel Sage Group

ACCPAC, SBT Microsoft Group

Great Planes, Solomon, Nvision Others

ERP Environment

GL AP

AR

CM

FA

CRM

SO POINV

HRCore

Payroll

SelfService

For Greenfield Operations

First System to Implement is

ERP!

ERP Implementation Challenges

ERP Implementation Challenges

ERP is intertwined with the business processes

Effectively changing the daily activities and behavior of employees

Any data from anywhere to anywhere in the value chain at anytime

Change Control Education & Training Culture

The Knowing Doing Gap

ERP Planning Principles

Three Years Business Plan Convert financial business plan in

operational to run the business Sales and operational plan should be

the starting point for marketing, HRMS, new product development.

It’s a mean for every one working together.

ERP Availability Checklist

Project Management Knowledge availability

Business Domain Knowledge availability Technical Knowledge availability People availability Processes availability IT availability Implementation Partner availability

ERP Implementation Approach Project Purpose & Scope Project Structure

Organization Roles & Responsibilities

Quality Assurance & System Acceptance Deliverables & Completion Criteria Methodology

Tasks Resources Duration Managing Change

ERP Implementation Strategy Standardize Processes

Processes Dictionary Tasks/Activities Dictionary

Standardize Codes Chart Of Account Inventory Fixed Assets Vendor & Customer Classifications

Reports Standard Reports Warid Standard Reports Statutory/Tax Reports

Centralized Implementation Team One Implementation Partner

TASK Business RuleBusiness Process

System Requirements

Sales Invoice

A Documentary

Evidence is

Required to record all the sales including

Customer info,

Products details

Payment terms Etc.,

Finance department raise the sales invoice according to sales order. Then info is shared by relevant departments like; accounts, taxation, costing, logistics, Product Management, marketing etc.

Invoice will be entered only once as per setup into the system and all concerned will be able to access the same information from the centralized system.

ERP Documentation

Benefits

Permanent ERP Solution Implemented and used from Day1

ERP Evolves & Matures With Business Cost Saving One Successful Implementation Leads to

Cloning For All Subsidiaries

ERP Integration Challenges

Telco Enterprise Environment

GL AP

AR

CM

FA

PO

HRMS

Payroll

SelfService

IT AssetManagementPOS

Eng OSSLogisticsInventory

Cell Site ManageMaintenanceOperations &OptimizationCRM

Billing

WFMS

INV

SIMManagement

VOMS

SO

Cost of Not Doing It Right First Time

Thank You