Waleed Mohammed Kamel El Said Helal 104Amin Mostafa St,from mohamed askr st, el Zahraa st, Eastern Ain Shams ,Cairo , Egypt +202-24267956 (Egypt)+20103868402 (Saudi)+966545444208 [email protected]- Seeking to find a suitable chance to join the real-life work and proof my talents in the fields of ERP consultation Implementer & Presales Career Objectives Career Objectives - Get an excellent level in the field of Business Solutions ERP. - Master different types of Business Solutions ERP studies - Work in a friendly and motivated environment that helps me to develop my skills. Employment history Employment history 1. Senior AX Functional Consultant From 01/2011 Till now at Columbus IT Saudi Arabia http://www.columbusit.com AX Module : ( Trade & Logistics/ Production/ Master Plan/CRM) Projects: 1- Al Harbi Holding ( SMG/Al Harbi/Wajhat) 2- Maadaniyah ( Masabik/Aslak/Mahawer/ETS) Job Description: - professional services (implementation – Training – Documentation). - ERP diagnostics - perform presales activities: such as client need assessment, presentations, demo s, POCs, technical proposals - Perform After-sales activities: such as solution delivery project management, installation, implementation, customization, training, technical support…
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Waleed Mohammed Kamel El Said Helal104Amin Mostafa St,from mohamed askr st,el Zahraa st,
- Seeking to find a suitable chance to join the real-life work and proof my talents in the fields of ERP consultation Implementer & Presales
Career ObjectivesCareer Objectives- Get an excellent level in the field of Business Solutions ERP. - Master different types of Business Solutions ERP studies - Work in a friendly and motivated environment that helps me to develop my skills.
Employment historyEmployment history1. Senior AX Functional Consultant From 01/2011 Till nowat Columbus IT Saudi Arabia http://www.columbusit.com
Projects: 1- Al Harbi Holding ( SMG/Al Harbi/Wajhat)
2- Maadaniyah ( Masabik/Aslak/Mahawer/ETS)
Job Description: - professional services (implementation – Training – Documentation).- ERP diagnostics- perform presales activities: such as client need assessment, presentations, demo
s, POCs, technical proposals- Perform After-sales activities: such as solution delivery project management,
Job Description: - analyzing the business requirements to design required solution and configuring
ERP system to meet the business needs - Ensure effective usage of application portfolio- Provide support and maintenance of ERP systems Microsoft Dynamics AX 2009 - IT Application incidents within a timely and efficient manor - Provide technical support to users on MS Dynamics AX and solve any
issues/errors reported to helpdesk. - Ensures software integrity between objects on production environment and test
environment - Create and Maintain all application
2. Business Solutions Consultant (GP – AX 2009 - BI ) From 12/2008 To 04/2010At MEGACOM http://www.megacom-int.com
Projects: partners electronics 3E – EL RASHEDY EL MEZAN
Job Description: - Professional services (implementation – Training – Documentation).
ERP diagnostics- perform presales activities: such as client need assessment, presentations, de
mos, POCs, technical proposals- Perform After-sales activities: such as solution delivery project management,
installation, implementation, customization, training, technical support…- Work closely with clients and partners technical teams to achieve assigned o
bjectives.
3. Trainee From Jan2007 to Dec2008At Fujitsu MCIT Training on Microsoft Dynamics™ Great Plains 10.0 Projects: WEMAA Courier Service
4. Sales & Call Centre Manager From Dec2007 – Nov2008At AlMoasher for Stock Market Services (Al Awael Company)www.al-moasher.net
Job Description: - Controlling in bound and out bound calls by managing IVR configuration
system.- Making call scenario, call process and work cycle in call centre- Make customization to CRM (ACT CRM)- Developing training plans for senior & junior team members. - Monitoring and develop action plan for each team member- Evaluating team performance.- Use all acquired skills from Speed Send training to maintain the professional
customer service handling - Ensures efficient day-to-day operations of the call center through constant
monitoring of CSR performance, proper functioning of equipment, seating arrangement and system availability.
- Ensures that all call center members comply with department customer satisfaction standards and SLA.
5. Senior Customer Care From 09/2006-12/2007 At Al Awael (IT House) www.alawael-it.com
Job Description: - Responsible for client’s kick off meeting to plan for the system and the process
and collect data for making customization for the software. - Coordinating and planning projects with the manager Cairo Head office, and
the others branches.- Taking the proper actions to solve technical issues with the Technical
department. - Preparing reports concerning customers' complaints.- Preparing reports concerning the business flow inside the department.- Improving the performance to gain customer satisfaction. - Conducting customer training courses.
6. Customer Service Coordinator From 07/2003-09/2006 At Ministry of State for administrative developmentJob Description: - Handling governmental customers complains.- Handling the customers’ database.
7. Technical support From 07/2001-09/2006 At Golden Gate for computer services Job Description: - Technical support for computer components.- Handling customers' inquires efficiently.
Certifications Certifications for reference : https://mcp.microsoft.com/authenticate/validatemcp.aspxTranscript ID: 810893
Plan your own DevelopingUnderstanding leadership Project management Persuading with numbers Giving presentationsReport writingWorking in TeamCustomer ServicesStarting the SalesCreating your sales plan
Business courses
Bedaya Foundation For Developing Human Resource
Communication skills - time management -7 Habits - Emotional intelligent - Creative thinking
Soft SkillsSoft Skills• - Strong planning, organizational and task prioritizing skills• - Diplomacy and flexibility• - Problem solving• - Good communication skills
Language Skills: Language Skills: Arabic Native
English Fluent (speak, read and write).
French Beginner (level 3) AT LCSE
Category DetailsDatabase • Microsoft SQL Server® 2000 & 2005
• Microsoft accessPlatforms • MS-DOS 6.22
• Microsoft Windows® operating systems from 3.11 to latest windows.• Microsoft Windows Server 2003®.
Networks • Capability of building & administrating a server(s) handling all the services, ensuring the stability & the flexibility at the same time.
• Wire and wireless networks infrastructure• Microsoft Internet Information Service® (IIS Server)• Microsoft Internet Security and Acceleration Server® (ISA Server)
Hard ware
• IBM x Series Servers.• Configure DSL routers including firewall configuration.• Configure and secure wireless Access Pointes.
Microsoft products
• Microsoft Office XP, 2003 and 2007• Symantec PC Anywhere, Net Support, Remote Assistance• MS-Project 2007• MS-Visio 2007
CRM • CRM (ACT 2008• a system analyst for CRM
Graphics • Adobe Photoshop9, Adobe Premiere 5.5 and other programs
Personal data Personal data Gender: MaleDate of Birth: 9th February 1980Place of Birth: Cairo, Egypt.Nationality: EgyptianReligion: Muslim Martial statues: marriedIdentify card no: 1 04851Military service: completed.
EducationEducation-Bachelor "Faculty of Education and arts" May 2001.
Ain - Shams University “Faculty of Education”. English department
Hard WorkerHard WorkerNote: - I'd like to join your respective institute to increase my experience, and feel that I can add value to your respective teamwork.
Many thanks Waleed Helal
Hint: If you have any further questions, please do not hesitate to call or email me.