Ergoman Company Profile Group of Companies

ERGOMAN Business Innovative Solutions

Group of Companies

Limburg (D) – Athens (GR) – Wien (A) – Bucharest (Ro) – Limassol (Cy)

YOUR SUCCESS IS OUR GOAL !

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Our Mission

To provide our customers with innovative and high quality information & Telecommunication solutions , helping them by that way to redesign their business processes and improve productivity & competiveness.

Our Vision

Our vision is to play a powerful role in ICT industry and to provide our customers with value added solutions in Greece and abroad.

Our Values

Professionalism Quality

Teamwork

Commitment

Respect

Responsibility

Innovation

Flexibility

Excellence

Our Vision & Mission

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At a glance

More than 13 years of operation and growth

National & International

Presence

Value-Added Solutions and Services Provider (Telecom,

UCC, Business Software)

Specialized & certified personnel

Extensive portfolio of services-

(24x7) Support

IBM, Qlickview, Cisco, ONEACCESS, TQG ,Jacada, Innovaphone, Jtel, Witbe,

UCOPIA.

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Market Sectors

• Construction • Energy • Health • Industries • Insurance • Leisure • Pharmaceutical • Retail

DEFENCE

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• IP Telephony • Video

Conference • Collaboration

Solutions • Powerful

Unified Messaging

• Call Center Solutions

• Network Planning & Lifecycle Management

• Satellite Communications Solutions

• Secure Mobility Solutions

• Quality Of Experience

• Multi Service Access Routers

• Telecom & Network Equipment

• Reporting

• OLAP Analysis

• Scorecarding

• Dashboards

• Self Service BI

• Collaborative& Mobile BI

• Budgeting

• Forecasting

• Enterprise disclosure management

• Contract Management

• Compliance & Risk Management

• Supplier Relationship Management

• Document Management

Strategic Activities

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Professional Services

Solution Design

Project Management

Implementation

Support & Maintenance

Training & knowledge Transfer

Professional Services

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Customer oriented solutions

High quality vendors

Commercial Flexibility

Professional Services

Technical Support

Excellence

High Added Value

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Telecom & Networking

Business Analytics Unified

Communications

Information Management

Strategic Partnerships

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IBM Cognos Software - Make the decisions that achieve better

business outcomes

From business intelligence to financial performance and strategy management to analytics applications, Cognos software can provide what your organization needs to become top-performing and analytics-driven. With products for the individual, workgroup, department, midsize business and large enterprise, Cognos software is designed to help everyone in your organization make the decisions that achieve better business outcomes—for now and in the future.

Reporting

OLAP Analysis

Scorecarding

Dashboards

Self Service BI

Collaborative& Mobile BI

Planning & Budgeting

Forecasting

Enterprise disclosure management

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Understand your business in brand new ways by:

Consolidating relevant data from multiple sources into a single application Exploring the associations in your data Enabling social decision making through secure, real-time collaboration Visualizing data with engaging, state-of-the-art graphics Searching across all data—directly and indirectly Interacting with dynamic apps, dashboards and analytics Accessing, analyzing and capturing data from mobile devices

QlikView – The Innovation in Business Intelligence

Business Discovery for Everyone What Will You Discover?

We believe information can change the world and that every business user contributes to that transformation. With the QlikView Business Discovery platform, everyone can easily analyze data and experience

that "a-ha" moment of discovery.

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Secure Contract Management with easy software CONTRACT

Easy software CONTRACT is web-based software for centralized contract administration. CONTRACT is a centralized solution for contract management that accompanies the entire life cycle of a contract: from contract drafting and contract monitoring to contract controlling – while keeping track of all

contractual periods and deadlines.

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TQG - Enterprise Information Management

EIM – Enterprise Information Management – is the holistic management of all information in the company, irrespective of location, user, author, creating system, application, format, device, or time. The right information at the right time and the right place – information processes shaped by all employees!

The LCM product suite is an inter-departmental solution for the optimization and future-proof structuring of business processes, documents and responsibilities. It is modular, inter-departmental and reliable in storage, searches, and traceability. Workflows provide user-friendly support to ensure adherence to compliance guidelines throughout your procedures and projects. Enterprise Information Management LCM – combines processes with responsibilities using a modern and standardized system solution!

Legal Contract Management

Compliance & Risk Management

Supplier Relationship Management & Controlling

Document Management

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Deliver a desktop tailored to your needs and to any agent, anywhere, anytime.

No modification or replacement of existing systems required.

Connects to back end data sources and to

desktop applications.

Drawing data from multiple sources in

real-time.

10 to 25% Average Handle time Reduction

20 to 50% Training Time Reduction

Improved CSAT & Agent Experience

Creates a visual interaction instead of a voice interaction Works with your existing IVR Platform Supports Multiple platforms Reach all customers regardless of how they choose to interact with

your organization Reduce inbound calls Reduce call volume by allowing the business to build new self service

flows Lower handle time and increased customer satisfaction Reduced call handle time and better routing (which means less

transfers) Save a min of 60 seconds on every call Voice IVR Cost per transaction is 0.50c, Visual IVR transaction cost is

0.03c Dramatically improved Customer Satisfaction Unlike speech solutions, implementation in weeks, not months

Agent Desktop

Visual IVR

Jacada - Innovative customer service Solutions

Our job is to make your agents more productive

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Jtel is a leading vendor of advanced solutions for the telecommunications industry.

Jtel delivers high-performance, scalable applications and solutions for telecoms operators, media and content providers and enterprise customers that generate revenue and offer rapid ROI.

Jtel expertises includes ACD, data and audio conferencing, IVR, solutions for intelligent networks and their multi-client control via web portal solutions. All of Jtel solutions can be extended via flexible service creation environments. jtel delivers the flexibility to adapt with proven guarantees of success.

jtel's solutions can be deployed on existing or NGN infrastructure, ensuring investment protection. Founded in 1997, Jtel products, software modules and custom solutions are installed at over 200 sites in Europe and handle millions of calls every day.

Jtel - solutions for the telecommunications industry

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CISCO – Unified Communications & Collaboration

Working together, people can achieve extraordinary things.

Improve collaboration with technology that empowers people to

engage and innovate -- anywhere, on any device.

Video Video places people at the center of the collaboration experience. It empowers them to work together in new ways to transform business, accelerate innovation, and do more with less. It's next-generation interaction, where everyone, everywhere can be face-to-face and more effective.

Cloud and Hybrid Collaboration Solutions Extend the value of your existing collaboration investments. Cisco open and interoperable solutions allow you to take advantage of new cloud services and ‘cloud-connect’ them with your existing infrastructure. We offer a wide range of solutions from the Cisco Cloud, private cloud solutions, and Cisco Powered cloud services from certified partners.

Midsize Collaboration Solutions For growing businesses with limited resources, effective collaboration can be complicated. Simplify it with our range of right-sized, right-priced collaboration solutions. Improve employee engagement, increase customer satisfaction, reduce costs, and accelerate innovation and growth.

Mobile Collaboration Collaboration involves many people -- in many different places. Work continuously across multiple platforms and devices with instant messaging, screen sharing, web and video conferencing, and shared workspaces - on premises or in the cloud.

anywhere, on any device

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Traditional, mobile or video telephony, conference calls, mail, fax, chat, presence, collaboration and more - Employees can make use of the various Unified Communications applications to improve their availability and to select the perfect means of communication for any situation. Find out how Unified Communications by innovaphone improves collaboration between colleagues and in the company with its flexible, lean and efficient Unified Communications solution.

Unified communications by Innovaphone

Innovaphone Video: flexible desktop

Video conferencing via the myPBX

Unified Communications client

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Targeted at all sizes of enterprise, as well as the hospitality, healthcare and education sectors, UCOPIA’s solutions allow mobile users to establish secure network connections for internet access, use of business software applications and uninterrupted telephone communications.

UCOPIA - Secure mobility management solutions across wired and

wireless networks

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Witbe - Quality of Experience (QoE)

For Telecommunication & Media Companies Test Automation

Multiscreen & OTT Monitoring

Video CDN Monitoring

Mobile Services Monitoring

Broadband Services Monitoring

Wi-Fi Hotspot Monitoring

For Enterprise Companies Remote Site Connectivity

Application Performance

Web Sites & Could Monitoring

IVR & Call Centers monitoring

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OneAccess is the trusted Multi-Services Partner for Voice services

all over the world

Multi-service Data Routers and EADs Small Business & Branch Office Medium-Size Businesses & Regional Offices Headquarters & Campus Smart, powerful, all-in-one Cloud-ready IP-Ethernet routers for SMBs and Enterprises, delivered by service providers.

WAN Optimization Platforms Flexible, integrated business and branch office network appliances delivering improved Cloud and data application performance for an improved end-user experience. Delivered by service providers.

Service Assurance and Performance Suite WAN optimization suite for a higher- quality managed services user experience.

Multi-service Voice and Data Routers Small Businesses & Branch Offices Medium-Size Businesses & Regional Offices Flexible and high-performance, integrated IP communications platforms for SMBs and Enterprise branch offices, delivered by service providers.

Service Delivery Software Platforms Flexible, multi-service deployment and management suite for more profitable managed services.

Premium Support Services Dedicated, professional support and services adding value to your OneAccess investment.

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NETx -Professional Transmission Planning & Provisioning

The NETx family offers you, as operator of telecommunication networks, a broad range of application on modular basis. It guarantees an optimized support of different workflows in your company. The graphical user interface NETx Design displays data schematically or geographically. The intuitive approach eases the usability especially for complex tasks like for instance connection routing.

The NETx family supports planning and documentation of fix networks like core networks, access networks, transmission networks and mobile radio networks on the basis of all established transmission technologies (IP, Ethernet, MPLS, SDH, PDH, ATM, FR etc.) as well as mobile technologies from 2G (DCS/GSM) to 4G (LTE-Advanced).

The concept of The NETx family bases on a set of modules which provide different functionality. The broad variety of combinations of the single modules leads to powerful applications which can be aligned individually and efficiently to the business processes by extensions like for instance process control and network optimization.

The NETx family grows constantly to fit to the permanent growing demands of our customers and to new technologies.

NETx Lines

NETx Services

NETx Gateway

NETx Professional

NETx Design

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Forsk is an independent company providing radio planning and optimization software solutions to the wireless industry since 1987. In 1997, Forsk released the first version of Atoll , its flagship radio planning software. Since then, Atoll has evolved to become a comprehensive radio planning and optimization platform and, with 6500 installed licenses worldwide, has reached the leading position on the global market. Atoll combines engineering and automation functions that enable operators to smoothly and gradually implement SON (Self- Organizing Networks) processes within their organization. Today, Forsk is a global supplier with over 450 customers in 115 countries and strategic partnerships with major players in the industry.

Forsk - Combine live-network data & predictions!

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EuroSkyPark GmbH makes high-performance satellite communications solutions for companies in the energy sector of the economy and the supply Industry. Regardless of location, can be so - for all Distances - divisions and technical equipment and Connect devices.

EuroSkyPark- Satellite Communications Company

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They trust us- Indicative Customers

Financial Sector Telecom Sector

Enterprise Sector

Greek offices:

ERGOMAN A.E.

71 , Grammou st. Maroussi, Athens,15124

Phone : + 30 210 8056 826 FAX : + 30 210 8056 828

Email : [email protected] Web site: www.ergoman.net

Ergoman – Cyprus offices:

212 Seta Court, Block A Office 9, Limassol .

Phone : + 357 99 378 680 Email: [email protected]

Web site: www.ergoman.net

Ergoman - Romanian offices:

Grant Centre , Str. Chiscani 25-27 Bucharest , Romania

Phone : + 40 21 201 79 70 Email : [email protected]

Web site: www.ergoman.net

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Germany :

World Communication GmbH In den Fritzenstücker 2

65549 Limburg a.d. Lahn / Germany Phone: +49 643128079-0 FAX: +49 643128079-99

Email : [email protected] Web site : www.ergoman.net

Germany :

ERGOMAN Business Innovative Solution GmbH In den Fritzenstücker 2

65549 Limburg a.d. Lahn / Germany Phone: +49 643128079-0 FAX: +49 643128079-99

Email : [email protected] Web site : www.ergoman.net

Sales Office Vienna :

Gerasdoerfer Strasse 158/292 1210 Wien

Phone : + 49 6431 28079-21 Email: [email protected]

Web Site : www.ergoman.net

Contact with us