ER HCMC 1314 - Best ER Award (final)

Best ER AwardLC HCMC – Jan 2014

1. Relative growth

• RA: -28.12%• MA: -42.31%• RE: -32%

Compared to the previous term 2012

2. Goal achievement

• RA: 19/18 (105%)• MA: 8/19 (42.1%)• RE: 8/16 (50%)

3. Process performance

a) TN fee collection: ~ 50% on time

b) Fire fighting process (NPS): 1 case open and follow up well

c) Response rate (NPS): 43%

Incremental reminder response 57%

d) Matching efficiency: 1 – 1.5 month

4. Account management

a) Reporting to MC:

90% on time in cooperation with MCVPER/ICX & BD managers (excepts cooperation with VNG & Adecco), fulfilled 90% in overall (excepts the whole business accounts during Podio Auditing Week because of lacking HR capacity)

b) LC-MC cooperation:

Support MC in matching and doing service for 5 TNs

100% supported MC in making National newsletter, ER wiki, new contract, sales role model, joined Matching mania, Podio Auditing week, iGIP research, pricing research (90% of fulfillment)

100% supported MC in cooperation with partners such as VNG, Adecco

Role model in weekly update in ER sheet, led by Hans

Phat – NST – build matching foundation of AIESEC in Vietnam & do matching at national level

c) Usage of PODIO

d) TN taker endorsement: UT FLC - VASS

5. Quality

a) NPS score: matched 43 – realized 63 – completed 29

b) TN taker evaluation: 9 on average

c) Market research: - Sales: Input in ET segment- Matching: We have EP Pool Analysis periodically

(attached)

6. ER Contribution

a) Contracting: Gave feedback and joined discussion with Vyx and Diep

b) PODIO: Follow well before and after PODIO revising time. Late during the time set.

c) National Business Newsletter: Yes including content of iGIP, good case practice in recruitment and 1 ET TN endorsement

7. Innovation

National ER Dropbox: Share learning materials among ER network (sales material, B2B etc)

ER Bonding monthly – Happy Birthday member

MEC for sub-function: Sales, Matching, Service

Sales:- Did sales audit and involved alumni- Invited partner (BigEdu) and UEH teacher to educate salesmen about

Business Etiquette, Risk management- Proceed long-term engagement with partner (survey and package partner’s

need)- Learn B2B Marketing: How to surprise business partner? (involved

alumni working for marketing agency)

7. Innovation

Matching:- Involved member in 2nd interview with company- Utilized relationship with AIESEC Osaka (introduced 2

Japanese Eps)- Used Mailchimp and function to send individuals with

specific name

7. Innovation

• Service:- Updated new working process (work-permit, visa)- Intern uses intern guide book- Set meeting with intern to set expectations, prepare

culture shock, Q&A before coming to Vietnam- Organized intern education cycle (Vietnamese class, city

tour, cultural parties – 1 Vietnamese food/ week, countryside trips)

Thanks for your reading