Is Your Business Running You?
Employer/EmployeeDisconnect
Employees
1. Interesting work
2. Recognition
3. Being well informed
4. Job security
5. Compensation
Employers
(5)
(8)
(10)
(2)
(1)
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Some Interesting Facts
• #1 cause of low performance• Low expectations
• #1 reason people leave their jobs• They don’t feel recognized
• Best way to engage employees• Give them choices
• #1 behaviour managers score lowest• Soliciting feedback from employees
The 8 Questions1. Core Values
2. Core Focus
3. 10 Year Target
4. Marketing Strategy
5. 3 Year Picture
6. 1 Year Plan
7. Quarterly Goals
8. Issues
People Analyzer
Name Humbl
y co
nfid
ent
Inte
grity
Self-i
mpr
ovem
ent
Comm
itmen
tDo
wha
t you
say
The Bar
Sally Jones
John Smith
George Wilson
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Copyright Ownership ThinkingTM 2011. 303-984-1434, www.ownershipthinking.com
Love/Great Like/Good
Don’t Like/Good Don’t Like/Not Good
Delegate & Elevate
Gets it
Wants It
Capacity to do itpacity to Do It
Function Name
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Roles & Functions
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Financial
KPI’s
Operational Revenue growth Revenue diversity Improve gross
margin Increase PBT Maintain or lower
overhead
New business % Improve close rates Increase billable hours Improve job bidding Reduce average
collection days Increase sales $/
customer
Setting Goals
• Annual goals (maximum 3-7)
• Both corporate & individual (1-3)
• Quarterly goals
• Both corporate & individual
• Quarterly – review past goals
• Set new quarterly goals
Meetings• Weekly mtgs – leadership – 90 min.
(review data, goals & solve issues)
• Weekly dept mtgs - 60 minutes (30 minutes on issue solving)
• Quarterly leadership team meetings
• Annual leadership team retreat