Copyright 2010 Digital Enterprise Research Institute. All rights reserved. Digital Enterprise Research Institute www.deri.i e Envisioning a Discussion Dashboard for Collective Intelligence of Web Conversations Jodi Schneider and Alexandre Passant Collective Intelligence as Community Discourse and Action at CSCW 2012 2012-02-11 Seattle, Washington
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Envisioning a discussion dashboard for collective intelligence of web conversations -cscw2012-collective-intelligence
Can we use Walton's discussion types to provide context for discussions?
Presentation for a CSCW2012 workshop on Collective Intelligence as Community Discourse and Action, focusing on the *why* of discussions, and detecting that with textmining.
See the position paper, Envisioning A Discussion Dashboard for Collective Intelligence of Web Conversations, at http://events.kmi.open.ac.uk/cscw-ci2012/wp-content/uploads/2012/02/SchneiderPassant-cscw12-w33.pdf
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Copyright 2010 Digital Enterprise Research Institute. All rights reserved.
Digital Enterprise Research Institute
www.deri.ie
Envisioning a Discussion Dashboard for Collective
Intelligence of Web Conversations
Jodi Schneider and Alexandre Passant
Collective Intelligence as Community Discourse and Action at CSCW 20122012-02-11Seattle, Washington
Digital Enterprise Research Institute
www.deri.ie
Discussions are ubiquitous…
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Digital Enterprise Research Institute
www.deri.ie
Discussions are ubiquitous…
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Digital Enterprise Research Institute
www.deri.ie
Discussions are ubiquitous…
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Digital Enterprise Research Institute
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Challenges
1. Discussion isn’t limited to a single platform, discussion space, or argumentation tool.
2. How do we identify & summarize disagreement on the Web?
3. Can we highlight the points of contention? Minority opinions?
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Digital Enterprise Research Institute
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Dashboard goals
Orient readers to discussions. Spot juicy/tough parts automatically. Provide a framework for integrating with
manual tools for analysis & sensemaking.
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Digital Enterprise Research Institute
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5W’s – a simple, familiar model
Who What When Where Why
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Two Persuasive Messages
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Why: Walton’s dialogue types
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Knowledge-based Claims Vary
Use of statistics & impersonal information
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Versus personal appeals…
Where opinions and personal values are explicit
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Why: Knowledge, Emotion, Values as a Proxy
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Digital Enterprise Research Institute
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Purpose-related keywords
Knowledge statistics
Values truth secret
Rhetoric you can thank
Judgment/Opinion eradicate tough rejecting
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Purpose matters
Knowledge-oriented discussions are straightforward to reuse
Opinion-oriented discussion types may require caveating or balancing emotion makes a discussion more interesting can also indicate the potential for bias.