1 Interaction Research in Practice.16 Studies UX Pros should know Kath Straub Usability.org 1 Enterprise UX patterns: Good, bad and ugly Kath Straub, PhD
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InteractionResearch in Practice.16Studies UX Pros should know
Kath StraubUsability.org
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Enterprise UX patterns:Good, bad and ugly
Kath Straub, PhD
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AbstractDocumented, enterprise design standards supporting homogenous customer experiences across different systems and touch points are often considered a holy grail of UX design. In many ways they are. But they can also lead to unintended consequences for both the design team and subsequent designs. We draw on experiences from a large federal agency to describe the impact, some positive and some less so, that mature but evolving design standards can have on designers, design and the development processes.
Attendees will be exposed–for the first time–to the agency’s extensive and extensively tested design patterns, and will benefit from a frank discussion of the new challenges that evolving enterprise standards introduce.
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Designpatterns
TheEasterbunny
&theO’sinfirstplace
Promises, promises …
BenefitConsistency across systems and devices.
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BenefitPatterns reduce everyone’s effort.
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Benefit Supports the paramedic model of UX
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BenefitIntegrate testing across projects.
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The User Experience Framework
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AgencyWebPatterns
If you could change 1 thing about the way you’ve developed or managed your web standards, what would you change?
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Key insight Developers are users, too.
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Wearehere.
ChallengePatterns are necessarily deployed incomplete.
ChallengeRole of developers morphs
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ChallengePattern developers have to make choices.
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Challenge Pattern developers do not want to be CSRs.
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ChallengePattern developers have to make choices.
ChallengePatterns are documented as atoms not molecules.
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ChallengePattern documentation testing needs to be multi-layer.
• Find• Apply • Modify
ChallengeOvertime patterns and code become one.
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Patterns
Code
Axure Prototyping Tools
ChallengeDesigners with “advanced” tools stop sketching (!)
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Benefit? Challenge? A little of both?The role of designer changes, too.
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ChallengeDesigners start think in patterns first, not needs
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ChallengeDesigners now come in two flavors
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Compliance
ChallengeRetrofitting legacy systems to patterns
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Wearehere.
What’s next?
Web Components
Methods
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Questions?What do you think?
[email protected]://www.linkedin.com/in/kathstraub/@kathstraub
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About the speaker
Kath Straub, PhDPrincipal
Contact
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Usability.org helpsorganizationsaroundtheworldimprovecustomerengagementandevolvetheircustomerresearch/designcapabilities.Weprovide
• Customerresearch• Interactionandcommunicationdesign• Evaluation• Training/mentoring• Organizationalchangestrategy• Staffaugmentation
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