Enterprise Scrum Business Agility Conference Chicago 2017

AgileCulture & Org

Human relations over processes and tools

People don’t have a propensity for LAZINESS, people have a propensity for HARD WORK, it just needs to be WORK THAT MATTERS TO THEM.

Jane McGonigal, Reality is Broken

Agile is not just a methodology, a process, a culture, a mindset, it’s a behavior supported by techniques and tools.

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what is this all about?

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Human Relations over processes and tools

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let’s take a case7

8W H AT ’ S Z A L A N D O ?

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I DON’T SAY THAT ZALANDO IS AGILE. BUT THAT CAN BE HOW RECRUITMENT

CAN LOOK. TECH COMPANY, CHALLENGING,MODE NERD…

being human is the variable is the ❤ of evolution

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I S N ’ T A G I L E S O M E T H I N G E L S E ?

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T I M E T O P L AY P I E R R E

AGILE ANIMAL FARMUNDERSTANDING AGILE BEHAVIOUR

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AGILE COACH

CO-CREATOR #PLAY14

CO-CREATOR AGILE4HR

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LET’S START WITH A METAPHOR

BASED ON MARIO MOREIRA’S WORK

H T T P : / / C M F O R A G I L E . B L O G S P O T. F R / 2 0 1 1 / 0 8 / A G I L E - A N I M A L - FA R M . H T M L

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IMPACT OF THIS METAPHOR

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ONLY CHICKEN GIVES THEIR EGGS

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PIGS HAVE TO PUT THEIR FLESH ON THE TABLE

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WE HAVE A GAME!

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PERSONAS & BEHAVIOURS

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AGILE ANIMAL FARM

PIGS

▸ They are involved, engaged to the project. In Scrum, it’s the purpose of the Scrum Team (Delivery Team, Scrum Master and Product Owner).

▸ They are committed to the work. They are working in a pigpen with other pigs who love their work.

▸ When Agility is well set, they are all willing to put they « flesh-on-the-set » each day because they feel ownership of the work.

▸ They are assertive and accountable for the success of the project and have a majority (if not all) of their performance goals linked directly to the success of the project and their specific Agile team.

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AGILE ANIMAL FARM

EXAMPLE OF « PIGS »

▸ These are passionate people, engaged in their work

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ACCORDING TO THE GALLUP REPORT 2013 ON GLOBAL PERSONAL ENGAGEMENT

AGILE ANIMAL FARM

SOME FIGURES

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China

26 %

68 %

6 %

EngagedNot EngagedAct. Disengaged

India

31 %

60 %

9 %


USA

18 %

52 %

30 %


Germany

24 %

61 %

15 %


AGILE ANIMAL FARM

CHICKEN

▸ They come and go on the project.

▸ While chickens are mostly helpful, because they are contributing their eggs, they don’t always understand the full context because they are not a dedicated team member.

▸ So occasionally they may accidentally contribute a rotten egg.

▸ They are not accountable for the success of the project, although they may have a small portion of their performance goals linked to the success of the project.

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AGILE ANIMAL FARM

EXAMPLE OF « CHICKEN »

▸ « Chicken » are usually people bringing resources to the work:

▸ environment: facilities, working environment

▸ structure: organisation layers, « safe-to-fail containers », time-boxes

▸ organisation: working agreement, communication plans

▸ a customer is usually seen as a chicken bringing requirements, budget (time & money), users, etc…

▸ Users are also chicken, he gives feedback.

▸ Management is also a chicken bringing the environment, the structure, the organisation where pigs can evolve and create value

▸ Typically others: subject matter experts, PMO, trainers, providers…

▸ In a « pig pen », Chicken are outsiders that pigs keep informed and consulted on-demand.

▸ The risk is when Chicken think they are committed to work, then can evolve to seagulls or bulls. This reaction is called « chicken run » and it’s considered as a distraction or an impediment of pigs work.

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AGILE ANIMAL FARM

FOXES

▸ They like to stealthily move into and through the team seeing who has certain skills and ideas.

▸ Then they like to steal not only resources (Agile team members) for their own teams, but they also steal ideas.

▸ They are not necessarily negative, because they are often so quiet in their manipulative work.

▸ They are dedicated to their own success.

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AGILE ANIMAL FARM

EXAMPLE OF « FOXES »

▸ a manager asking a pig to estimate a project outside of pigs engagement. Here the manager is « stealing » resources and budget of the running project of the pig aka « impediments ».

▸ all impediments are « Foxing » pig activities…

▸ Contract Managers, Cost Killers, Resource Managers, Interim Managers are often Foxes because of focusing on details and not of the whole value creation flow.

▸ The « do-you-have-just-5-minutes » is the most usual phrase used by « Foxes » to troll pig’s work.

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AGILE ANIMAL FARM

SEAGULLS

▸ They like to fly around the project and not really contribute in any manner.

▸ They enjoy “talking” (mostly hearing themselves speak) and pretend they are adding value, but they are only annoying the pigs (Agile team members).

▸ Often, they like to swoop in so it can look like they are involved (and they’ll tell others this).

▸ They are often quite negative, squawk a lot in a “know it all” manner, and often poop on people and their ideas.

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AGILE ANIMAL FARM

EXAMPLE OF « SEAGULLS »

▸ Coaches and consultants are often seen as Seagulls during pigs activities in a working loop (sprint, iteration) because they disrupt the interaction of the pig in their « complex-interaction-stage » (ref.Cynefin).

▸ Experts are definitively Seagulls if they just tell and judge

▸ Evangelists, Technology Consultants….

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AGILE ANIMAL FARM

RATS

▸ They are deceiver types who will use the trust of the team to gain insight into topics so they can then “rat” on what is going on to others.

▸ Often on Agile teams, they are really deceivers because they are really anti-Agile or just plain negative people.

▸ They often know the decisions that are made based on certain contexts that the team is in, but will twist the truth in order to bring the project down.

▸ It is important to identify these deceivers as quickly as possible and get them off the team.

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AGILE ANIMAL FARM

EXAMPLE OF « RATS »

▸ business people willing to get their stuff done before other business people

▸ In a large organisation, some Product Owners are « rats » when they are provided from different tiers than the pigs.

▸ Some Agile coaches using the power of their image for politics

▸ all kind of people unable to manage power for the group and sliding in personal interest…

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AGILE ANIMAL FARM

CATS

▸ They are a lazy type on an Agile team that really do not pitch in but instead like to sleep instead.

▸ They are almost purposefully not assertive, have been used to just “getting by” on projects for years, and are not really interested in feeling ownership of the work.

▸ They typically neither positive nor negative and simply like to be left alone.

▸ The other team members will begin to notice this behaviour and realise they are not really interested in becoming part of the team.

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AGILE ANIMAL FARM

EXAMPLE OF « CATS »

▸ typically someone established in the organisation since a long time

▸ this is the purpose of « poor consulting », keeping the place as long it’s possible and only focus on how much to charge and not the value to deliver

▸ …

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AGILE ANIMAL FARM

BULLS

▸ They are command-and-control types who think they can continue to tell their folks what to do even though they are dedicated to their Agile teams.

▸ Sometimes referred to as bullies, they charge right into the team and attempt to direct them to their own work and often deviate the team from building product functionality.

▸ Typically, they are not interested in the Agile mindset because they see it as a challenge to their authority (technical or managerial) or don’t really understand or care about the business benefits of Agile, but instead want to maintain their own status.

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AGILE ANIMAL FARM

EXAMPLE OF « BULLS »

▸ this is the standard of « Mediterranean » management style

▸ listen to « Daddy »

▸ don’t think, act, apply the process

▸ some Agile coaches and trainers are acting badly that way

▸ a lot of people are waiting for this kind of behavior because their DNA has been programmed for this since centuries

▸ Masters & servants/slaves

▸ they are people to think and people to execute

▸ etc…

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AGILE ANIMAL FARM

SHEPHERD DOG

▸ And finally no farm is complete without the Shepherd Dog.

▸ However, on an Agile farm, it cannot be just any Shepherd Dog but instead a benevolent Shepherd Dog who is good to his animals and ensure the animals have what they need to grow and prosper.

▸ The Agile Animal Shepherd Dog encourages, inspires, and allows for team autonomy and self organisation.

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AGILE ANIMAL FARM

EXAMPLE OF « SHEPHERD DOG »

▸ this is the purpose of an agile coach

▸ a lot of people can play the « Shepherd Dog » in an organisation

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LET’S TRY A GAME!

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DEBRIEFING & CLOSING

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DEBRIEFING AND CLOSING

RULES OF THE GAME - ROUND 1

▸ let’s make 3 teams

▸ each team seats around a table

▸ come to each team member with « animals » cards and ask to choose an animal to play

▸ during 5 minutes, each team has to draw a landscape with 5 flowers in different colors.

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… WHAT HAPPENED AFTER 5 MINUTES ?

▸ According to the « animal » played, you will have a result or not.

▸ For Round 1, you had to identify who played what animal.

TEAMMATES

T RY T O D I S C O V E R

CHECK

T H E R E S U LT S

DISCUSS

F I N D I N G S

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▸ Let’s keep the 3 teams

▸ Each team seats around a table

▸ Come to each team member with « animals » cards and assign a « role » to each of them.

▸ Try to have Team 1(Bulls, Seagulls, and Chicken); Team 2 (Rats, Cats, and Foxes); Team 3 (only Pigs)

▸ During 5 minutes, each team has to draw a landscape with 5 flowers in different colours.

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▸ from each team, team members tried to identify who played what animal

▸ we analyzed the outcome of the round

▸ we tried to figure patterns out from each team behavior

▸ Team 3 produced a great landscape

▸ Team 2 produced…. nothing

▸ Team 1 produced … nothing

TEAMMATES


CHECK

T H E R E S U LT S

DISCUSS

F I N D I N G S

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▸ Make 1 big team

▸ Come to each team member with « animals » cards and assign a « role » to each of them

▸ Or better, don’t attribute any “animals”

▸ During 5 minutes, the big team has to draw or make a landscape with 5 flowers in different colors

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▸ from each team, team members tried to identify who played what animal

▸ we analyzed the outcome of the round

▸ we tried to figure patterns out from each team behavior

▸ all the behaviors have been amplified and stress has emerged

▸ we discovered that all « animal behaviors » have been amplified in a large team and it was complicated to keep permanently a « pig » position.

TEAMMATES


CHECK

T H E R E S U LT S

DISCUSS

F I N D I N G S

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WE DISCOVERED THAT…

▸ A Large group is regressing the engagement.

▸ Some people were « cats » just because they were not enough extrovert.

▸ Large groups are amplifying the « bad » behaviors just because of the density and it leads to wrong interpretation.

▸ This big team performed well but only a very small part of the team mates had enough space to create « value ».

▸ It was a short demonstration of team performance: 30 people do not perform better than 5.

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… FOR WHAT IS IT GOOD FOR ?

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USING POSTERS IN RETROSPECTIVE FOR FUN TO UNDERSTAND HOW WE WERE TOGETHER AND WITH OTHERS

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AGILE ANIMAL FARM

WE HAVE ALL THESE ANIMALS INSIDE US…

DON’T FIGHT AGAINST… DISCOVER WHEN AND IN WHAT CONDITIONS YOU USED TO BE THIS ANIMAL… THEN IMPROVE YOURSELF ACCORDINGLY

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IF YOU WANT TO CHANGE A SYSTEM, YOU ONLY CAN CHANGE HOW YOU ARE INTERACTING WITH THE SYSTEM.

Pierre

LAST THOUGHTS 53

AGILE ANIMAL FARM

USING CARDS IN RETROSPECTIVE▸ sometimes being « nice and gentle » is making people angrier

because they do not have the possibility to express their emotions.

▸ here you can make a « private » team retrospective with closed doors. Give all team members a set of Animal-Farm—Cards and each team member can now give a card to his/her team mate or coach to express the feeling (animal) and the circumstance.

▸ Ex. Pierre, I give you the « bull » because 2 days ago you pushed me to attend the daily meeting and I had an email to answer…

▸ Ex. Team, I give us the « bull » because at last Grooming session we treated our Infrastructure Provider very badly.

▸ etc…

▸ Attention: no report, no notes, no comments on this.

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… HOW TO BUILD A PIGPEN ?

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AGILE ANIMAL FARM

ORGANISATIONAL DEVELOPMENT: « HOW TO BUILT A PIGPEN »

▸ Pigs gives their best when living in a pigpen.

▸ A pigpen is a virtual safe-to-fail container enabling emergent behaviours: for problem solving, solution finding or transactional work.

▸ “How to build a pigpen” has now a brand and it is called “Enterprise Scrum”.

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CROSSING THE CHASM

pigs & the rest pigs & chicken only pigs we didn’t see

the fox comingonly rats, the pigs have left

TECHIES VISIONARIES PRAGMATISTS CONSERVATIVES SKEPTICS

start

THE CHASM

BOWLING ALLEY

TORNADO MAIN STREET

S O U R C E : T H E I N N O VAT I V E M A N A G E R

FOR THE FUN, I « HACKED » THE CROSSING THE CHASM CHART

DECLINE OF AGILE

PERSEVERE

ORGANISATIONAL CHALLENGES

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K I N G

FA R M E R

K I N G R E C R U I T E D

B Y G O D T H E FA R M E R H A S 3 B E E F S

T H E K N I G H T WA N T S 2 B E E F S

T H E FA R M E R K E E P S 1 B E E F

W H E R E S H O U L D H E C O M P L A I N ?

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J U N I O R

J A S O N I S A J U N I O R . H E I S V E RY PA S S I O N AT E

A B O U T H I S N E W J O B . W H E R E C A N H E G O T T H E

R I G H T I N F O R M AT I O N . H O W L O N G S H O U L D I T

TA K E ?

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J A S O N

J A S O N L O V E T O D A N C E . H E M E E T E L I S A ,

A S S I S TA N T O F T H E C E O , AT T H E S A L S A C O U R S E .

T H E Y B E C O M E C L O S E R . T H E Y TA L K A L L T H E T I M E

A B O U T T H E C O M PA N Y D U R I N G T H E I R F R E E T I M E .

J A S O N H A S N O W M O R E I N F O R M AT I O N T H A N H I S

S U P E RV I S O R .

E L S A

conclusion64

Agile is easy65

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D E L I V E R AT L E A S T O N C E A M O N T H

I N S P E C T A N D A D A P T

T R E AT P E O P L E L I K E A D U LT S

A S K T H E T E A M

Agile is67

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T H A N K Y O U

W W W. A G I L E S Q R . C O M

« shaping you bold »

70Mob. +49 (0)160 998 724 49 - [email protected] - @elpedromajor

http://www.agilesqr.com

mailto:[email protected][email protected]

Enterprise Scrum Business Agility Conference Chicago 2017

Leadership & Management