Client Case Study Melbourne Sydney Brisbane Canberra Adelaide T 1300 33 11 64 [email protected] www.busanalysts.com.au Enterprise Resource Planning The Brief The Challenge Enterprise resource planning (ERP) software is a suite of integrated applications that a company uses to collect, store, manage and interpret data from many business function. The client, a large organisation with a market capitalisation of $980 million briefed Business Analysts Pty Ltd (BAPL) to lead the implementing of an ERP system to significantly improve the efficiencies across the organisation. The client had multiple systems, which were disparate with little or no integration between the systems. This meant that end-to-end customer business processes did not flow smoothly resulting in a poor customer experience. Duplication of information existed across the business functions where customer information was manually keyed into several IT software systems often resulting in incorrect customer data. This caused both inefficiency with data collection and communication errors with key customers. The biggest challenge for the client was in understanding how well the business was working. They suspected inefficiencies & data errors from disconnected systems & were concerned this was having a negative impact on their interactions with customers. Improve | Innovate | Digitise
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Client Case Study
Melbourne Sydney Brisbane Canberra Adelaide
T 1300 33 11 64 [email protected] www.busanalysts.com.au
Enterprise Resource Planning
The Brief The ChallengeEnterprise resource planning (ERP)
software is a suite of integrated
applications that a company uses to
collect, store, manage and interpret
data from many business function.
The client, a large organisation with a
market capitalisation of $980 million
briefed Business Analysts Pty Ltd
(BAPL) to lead the implementing
of an ERP system to significantly
improve the efficiencies across the
organisation.
The client had multiple systems, which were disparate with
little or no integration between the systems. This meant
that end-to-end customer business processes did not flow
smoothly resulting in a poor customer experience.
Duplication of information existed across the business
functions where customer information was manually keyed
into several IT software systems often resulting in incorrect
customer data. This caused both inefficiency with data
collection and communication errors with key customers.
The biggest challenge for the client was in understanding how
well the business was working. They suspected inefficiencies
& data errors from disconnected systems & were concerned
this was having a negative impact on their interactions
with customers.
I m p r o v e | I n n o v a t e | D i g i t i s e
Client Case Study
Melbourne Sydney Brisbane Canberra Adelaide
T 1300 33 11 64 [email protected] www.busanalysts.com.au
Our Approach
The Outcome
With 10 years in-depth experience providing
consulting services BAPL understand and are expert
at working to improve organisational efficiencies
especially using technology.
Using business process driven requirements, we
understand the Enterprise Resource Planning
environment and work with staff to design systems
that provide reduce risks, improve efficiencies and
reduce costs.
BAPL’s role, was to map the business processes &
design improvements around the ERP capabilities.
We provided the necessary Business Analysts to
collaborate with a large number of stakeholders
across the organisation, gain consensus, develop
specifications, vendor manage, pilot and deliver via
an ERP program.
Some of the key successes:
• Consolidation of IT systems into a single platform
• Reduction in IT systems due to reduction in
duplications
• Reduction in duplicated business processes
• Greater alignment between the business and
software
• Improved data quality resulting in improved
reporting capability
• Improved customer relationships
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