Enterprise Process Automation Suite

Enterprise

Process Automation

© HelpSystems LLC

All trademarks and registered trademarks contained herein are the property of their respective owners.

Presented with

© HelpSystems LLC2/17/2015 2

Dallas LiTechnical Solutions Manager

AutoMate

Pat CameronDirector of Automation Technology

Skybot

Your Presenters

Steve BrasenManaging Research Director

Enterprise Management Associates


• Automating the Enterprise

• Introduction to Enterprise

Process Automation Suite

• What is Skybot Scheduler?

• What is AutoMate?

• Use cases

• Solutions

Agenda

• The Value of EnablingBusiness Agility

• Dealing with ComplexBusiness Processes

• The Value of Process Automation

• Ensuring Process Reliability with Job Scheduling

• Optimizing Business Performance with a Unified Business Process Approach

• Conclusions

Automating the Enterprise

• Enterprise success in today’s dynamic marketplaces requires the

agility to:

• Rapidly respond to customer

requests

• Adapt to changing market

conditions

• Empower employees with

the tools necessary to meet

evolving requirements

The Value of Enabling Business Agility


• Enterprise agility is dependent on the performance

of business-focused IT processes

• Business processes are performed by:

IT Administrative

Staff

Business

UsersExecutives Customers


• IT processes, however, are often complex and difficult to orchestrate:

• Actions may need to be performed

on disparate systems

• Actions may require the use of

multiple independent tools

• Actions may need the expertise of

multiple business professionals

Dealing with Complex Business Processes

• Intelligence must be introduced into the process to ensure appropriate

decisions are made on how to execute tasks through process

completion.

• Complex processes are far too

time-consuming and challenging

to be repeatedly performed by

expensive and busy IT

specialists.


• Dealing with increasing IT complexity:

• Excessive number of management points:

Applications, data repositories, network infrastructure, storage

infrastructure, databases, servers, environmental control units, etc.

• Resources being delivered from

multiple sources:

Static apps, web app, and virtual

apps

Multiple data repositories

Distributed services (email,

messaging, databases, etc.)

• Constantly changing environments

New requirements and services


• The reliance on manual tasks reduces the effectiveness of business

processes because they are…

• Time-consuming

• Unreliable and error-prone

• Dependent on the knowledge level

of the task performer

• Lacking an understanding of the

state of the underlying IT

infrastructure

• Costly to the business

The Value of Process Automation

• Any repeatable task can be automated.

• Top areas where automation delivers the most business value according

to EMA survey respondents:


• Often, enterprises attempt to enable automation with custom scripts, but

these require knowledgeable (and expensive) programmers.

• Unreliable

• Unsupported

• Difficult to maintain


• Process Automation – Automates a series of tasks in a business

process:

• Provides a simple method for

automating tasks without the need to

create custom scripts

• Allows multiple automated tasks to be

linked to reliably perform complex

processes

• Empowers non-IT users to rapidly

perform business tasks

Ensuring Process Reliability with Job Scheduling

• Job Scheduling – Coordinates the execution of multiple tasks to reliably

implement complex business processes:

• Ensures tasks are executed on

exactly the right resources at exactly

the right time

• Simplifies the execution of intricate

workflows across multiple enterprise

systems and applications

• A single schedule can incorporate

multiple workflows, allowing simple

management and execution of even

the most complicated task set

Optimizing Business Performance

• To effectively and rapidly enable and manage complex business

processes, organizations must adopt a unified solution that directly

integrates Process Automation with Job Scheduling

– Complex workflows are initiated from a single point

– Processes are orchestrated to directly address business

requirements

…with a Unified Business Process Approach

– With a unified approach, tasks can be executed dependent on the state

of other tasks in the process chain:

• Ensuring changing conditions in

the environment result in

appropriate outcomes in a

workflow

• Allows automated tasks to respond

to conditional job states



• Auditing processes necessary for business and

regulatory compliance achievement are also

improved when the reporting tasks are fully

automated and injected into a process workflow:

– Simplified

– More accurate

– More timely



• Improved business productivity with

unified business processes:

– End users are empowered with self-

service that delivers the resources

they require to meet business goals

• Ensures they are not developing

processes independent of IT

operations

– Fewer staff members are able to

perform more tasks in a shorter

period of time

• Minimizing costs



Conclusion

• Manual processes for orchestrating complex

business processes are inherently inefficient,

and custom scripting provides little relief.

• Process Automation provides the reliable tools

for automating complex tasks across a

workflow

• Job Scheduling enhances the value of

automation by ensuring tasks are executed at

exactly the right time, the right place, and in

the right way

• A unified approach to business process

management is essential to enabling reliable

process workflows that predictably achieve

enterprise requirements

The SolutionThe HelpSystems Enterprise Process

Automation Suite


• Automate manual IT

and business processes

• Remove costly

scheduling gaps

and delays

• Meet Service Level

Agreements

• Avoid outages and

network slowdowns

• Access real-time

data from anywhere

• Run lightning-fast

large queries

• View dashboards

from any browser

• Present metrics in

a user-friendly format

• Protect critical data

at every access level

• Centralize user

profile administration

• Eliminate viruses

before they spread

• Stay informed when

security events occur

• Simplify compliance

and pass any audit

Our solutions help customers save time, money and eliminate errors.

And each functional area offers these benefits:

Our IT Software Solutions


Our Solutions Portfolio


1 Customers may appear in multiple segments

Some of Our Customers

Over 350 of the Forbes Global 2,000 and 9,800 total customers worldwide

7,079 Customers1 2,749 Customers1 957 Customers1


The HelpSystems Enterprise

Process Automation Suite

• HelpSystems has 30 years of experience with automating the enterprise

• We built a unified automation solution for the whole enterprise by joining:

• Skybot Scheduler, our cross-platform job scheduling software

• AutoMate, our no-code business process automation software

• Our goal is to help you increase business productivity across the enterprise


Enterprise Process Automation Suite

Orchestrate complex business processes across the enterprise

Business process

automation without

writing code

Cross-platform

enterprise job

scheduler

A unified

approach to

enterprise

process

automation


What is Skybot Scheduler?

An easy to use

cross-platform

enterprise job

scheduler

Integrates multiple

applications and

workflows to create

a central schedule


Communication ChannelsOperational CRMAnalytical CRM

AccountingPlanningInventory Control

Ad-hoc reporting

OLAP

SharePointMS Excel

BIRT Project, etc.

Orders, contracts, payments

Staging database(primary layer of DW)

Management

SCMCRMFRMHMRMRPCMP

Example: Skybot’s built-in function for AutoMate









An IT and business automation platform that allows you to create,

manage, and deploy tasks—without writing code.

Use drag-and-drop actions…

…to build managed tasks…

…which run in response to events.

What is AutoMate?


Skybot Action

• Built-in Skybot action & activities, such as:

– Run Skybot Job

– Hold Skybot Job

– Run Job Suite

– Get Notification List…etc

Example: AutoMate’s task for Skybot



Get Emails

Combine

Data to

Excel Report

Query Database

Read Data from

Email Attachments

Encrypt File Upload Via Web

Launch Skybot

Job

Example: AutoMate’s task for Skybot


Launch

Informatica Cloud

Workflow

Start AutoMate

Workflow


Product Demo


Questions & Answers


Thank you for joining us

Contact Information:

Web: www.helpsystems.com

Email: [email protected]

Phone U.S. 800-328-1000

Outside U.S. +44 (0) 870 120 3148

Enterprise Process Automation Suite

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