Distance Learning Program The Common Learning Portal: Building Collaboration and Content Sharing at the National Park Service The National Park Service November 3, 2015 Dale Carpenter, National Park Service Zach Wahl, Enterprise Knowledge Presented by:
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Distance Learning Program
The Common Learning Portal:Building Collaboration and Content
Sharing at the National Park Service
The National Park Service
November 3, 2015
Dale Carpenter, National Park Service
Zach Wahl, Enterprise Knowledge
Presented by:
Distance Learning Program
408 Parks, Historic Sites, or Monuments, covering more than 84 million acres
The National Park Service
Distance Learning Program
The NPS Workforce
• Highly distributed work force:– 22,000 Permanent and Seasonal
Employees
– 221,000 Volunteers
– Over 250 separate career fields
– Skilled/educated workforce
Distance Learning Program
• Often limited access to networks and hardware
• Current environment includes rich content fragmented over dozens of websites of varying usability and depth
• Decentralized workforce
• Expertise is found at all levels
• Diverse workforce with many different types of jobs and skills
The NPS Learning Challenge
Distance Learning Program
The Goal
Provide a consistent navigation and advanced faceted search, offering access to a wide array of learning resources
Provide a means by which NPS Staff (and others) may connect, collaborate, and support each other
Distance Learning Program
The Concept
Provide a comprehensive learning environment that ties together formal, informal, and social learning
Formal Informal
Social
Common Learning Portal
Distance Learning Program
Planning & Prioritization
Design Workshops
Taxonomy & Information Architecture
Wireframe Development
Content Governance
Content Migration and
Seeding
Iterative Design and
Development
Branding and Communications
Multi-Stage Testing
Our Approach
• Highly iterative process to maximize engagement with content owners and stakeholders
• Workshops capture requirements and serve as change management/communication
• Focus on optimizing high-value content and interactions