Enterprise 2.0 Experiences

Enterprise 2.0Experiences

Samuel DriessenWeb24Business Brainstorm – February 25, 2011

Overview

• What we did & When• Why we did it• Where to go

Wiki’s

Blogs

Idea Management

Social Bookmarking

Microblogging

Results

• 2000+ members and growing• # active members growing• # different departments & countries growing• Usage pattern:

– try microblogging, share some basic stuff– think about change info and communication processes– tie to business processes

• Measure soft and hard value

Learning Points

• Microblogging not easy (concept/tool)• Culture (Guidelines and Guidance)• Moderate! It’s a Community…

Microblogging in Manufacturing Plants

Why

step 1 step 2 step 3 step n

step 1 step 2 step 3 step n

Manufacturing Transactional Knowledge Work

Structured Processes

Ad Hoc Processes

How work gets done

Types of Work

Info = lifeblood!

Manufacturing Transactional Knowledge Work

Structured Processes

Ad Hoc Processes

How work gets done

Types of WorkNetwork effects

SAP

FDS OSM/Zuken/CMSynergy

PDMS

G:\-drive / Shares

Sharepoint/Workplace

JUICE

Blogs/wiki’s

Where to go

• Understand people• You can start bottom-up• Cross-functional approach• Don’t forget training (Tools & Cultuur)• Social Media Guidelines• Address Security• Go for it/Experiment! (e.g. Social media lab)

Questions & Feedback

Contact

• [email protected] • @driessen

Thx!