copy 2006 The AuthorsJournal compilation copy 2006 Blackwell publishing Ltd Information Systems Journal 16 343ndash382
tened carefully and discussed some of our points enthusiastically We could not believe that thelsquogreat professorrsquo seemed so modest and approachable
I always admired her spirit energy and remarkable persistence that allowed her to maintainher mission even during the 1990s when BPR was booming She bravely continued advocatinghuman choice in the face of computers incorporating the business needs to rethink the orga-nizational structure to respond to its increasingly competitive environment and be more attrac-tive to customers (Mumford 1994 1997) She published a whole stream of literature to remindacademia and industry that human organizational and technical factors were inseparable andthat the design environment that provides challenge work freedom and opportunities for ini-tiative is the one most likely to produce high-quality design for the benefit of employees andtheir organizations (Mumford 1996a) She has never stopped campaigning for the introductionand use of technology lsquoin a humanistic way with beneficiaries rather than victimsrsquo until the endof her life journey
I was reading extensively her work and was planning to interview her this spring as part ofthe data collection part of a research project on her work that I collaborate with ChrisanthiAvgerou and Frank Land Alas this was not feasible and my 1997 discussion with her is myonly personal encounter with the lady professor But I will never forget her smile charm andsympathetic mission for people Her inspiration will continue
D Avison et al
copy 2006 The AuthorsJournal compilation copy 2006 Blackwell publishing Ltd Information Systems Journal 16 343ndash382
380
Feenberg A (1999) Questioning Technology Routledge
London UK
Galliers RD (1998) Problems knowledge solutions
solving complex problems ndash a response to Enid Mum-
fordrsquos paper ICIS 1998 Helsinki Finland Journal of
Strategic Information Systems 7 271ndash274
Habermas J (1981) Theorie des kommunikativen Han-
delns ndash Band III Suhrkamp Verlag Frankfurt Germany
Hawgood J (1975) Quinquevalent quantification of com-
puter benefits In Economics of Informatics Frielink
AB (ed) pp 171ndash181 North-Holland Amsterdam The
Netherlands
Hedberg B amp Mumford E (1975) The design of computer
systems manrsquos vision of man as an integral part of the
systems design process In Human Choice and Com-
puters Mumford E amp Sackman H (eds) pp 31ndash59
American Elsevier Publishing Company New York NY
USA
Hirschheim R (1983) Assessing participative systems
design some conclusions from an exploratory study
Information and Management 6 317ndash327
Hirschheim R (1985) User experiences with and assess-
ment of participative systems design MIS Quarterly 9
295ndash303
Hirschheim R amp Klein HK (1989) Four paradigms of
information systems development Communications of
the ACM 32 1199ndash1216
Hirschheim R amp Klein H (1994) Realizing emancipatory
principles in information systems development the case
for ETHICS MIS Quarterly 18 83ndash109
Hirschheim R Klein HK amp Lyytinen K (1996) Exploring
the intellectual structures of systems development a
social action theoretic analysis Accounting Manage-
ment and Information Technologies 6 1ndash64
Hochschild AR (1997) The Time Bind When Work
Becomes Home and Home Becomes Work Owl Books
New York NY USA
Iivari J (1982) Taxonomy of the experimental and evolu-
tionary approaches to systemeering In Evolutionary
Information Systems Hawgood J (ed) pp 101ndash119
North-Holland Amsterdam The Netherlands
Iivari J (1983) Contributions to the Theoretical Founda-
tions of Systemeering Research and the PIOCO
Model Acta Universitatis Ouluensis Ser A 150 Oulu
Finland
Iivari J (1991) A paradigmatic analysis of contemporary
schools of IS development European Journal of Infor-
mation Systems 1 249ndash272
Iivari N (2006) Discourses on lsquoCulturersquo and lsquoUsability
Workrsquo in Software Product Development Acta Universi-
tatis Ouluensis Ser A 457 Oulu Finland [WWW doc-
ument] URL httpherkulesoulufiisbn9514280725
Iivari J amp Koskela E (1979) Choice and quality criteria for
data system selection In Proceedings of EuroIFIP 79
European Conference on Applied Information Technol-
ogy Samet PA (ed) North-Holland Amsterdam The
Netherlands
Iivari J amp Lyytinen K (1998) Research on information
systems development in Scandinavia ndash unity in plurality
Scandinavian Journal of Information Systems 10 135ndash
186
Kaplan B Truex DP Wastell D Wood-Harper AT amp
DeGross JI (eds) (2004) Information Systems
Research Relevant Theory and Informed Practice
Kluwer London UK
Klein HK amp Hirschheim R (2001) Choosing between
competing design ideals in information systems
development Information Systems Frontiers 3 75ndash
90
Klein HK amp Lyytinen K (1985a) The poverty of scientism
in information systems In Research Methods in
Information Systems Mumford E Hirschheim R
Fitzgerald G amp Wood-Harper AT (eds) Elsevier
Amsterdam The Netherlands
Klein HK amp Lyytinen K (1985b) Critical social theory as
a basis for the theory of information systems In
Research Methods in Information Systems Mumford
E Hirschheim R Fitzgerald G amp Wood-Harper AT
(eds) Elsevier Amsterdam The Netherlands
Land F (1975) Criteria for the evaluation and design of
effective systems In Economics of Informatics Frielink
AB (ed) pp 238ndash250 North-Holland Amsterdam The
Netherlands
Land F (1976) Evaluation of systems goals in determining
a design strategy for a computer based information
system Computer Journal 19 290ndash294
Macgregor D (1960) The Human Side of Enterprise
McGraw-Hill Maidenhead UK
Malone TW (2004) The Future of Work How the New
Order of Business Will Shape Your Organization Your
Management Style and Your Life Harvard Business
School Press Boston MA USA
Mathiassen L amp Soslashrensen C (forthcoming) A theory of
organizational information services Under Review for
International Journal
Mumford E (1972) Job Satisfaction A Study of Computer
Specialists Longman Harlow UK
Mumford E (1973) Job satisfaction a major objective for
the system design process Management Informatics
2
Enid Mumford a tribute
copy 2006 The AuthorsJournal compilation copy 2006 Blackwell publishing Ltd Information Systems Journal 16 343ndash382
381
Mumford E (1983a) Designing Secretaries The Partici-
pative Design of a Word Processing System Manches-
ter Business School Manchester UK
Mumford E (1983b) Designing Participatively A Partici-
pative Approach to Computer Systems Design
Manchester Business School Manchester UK
Mumford E (1994) New treatments or old remedies is
business process reengineering really socio-technical
design Journal of Strategic Systems 3 313ndash326
Mumford E (1995) Effective Systems Design and
Requirements Analysis The ETHICS Approach Mac-
millan Basingstoke UK
Mumford E (1996a) Systems Design Ethical Tools for
Ethical Change Macmillan Basingstoke UK
Mumford E (1996b) Designing for freedom in a technical
world In IT and Changes on Organisational Work
Orlikowski W Walsham G Jones MR amp DeGross
JI (eds) pp 425ndash441 Chapman amp Hall London UK
Mumford E (1997) The reality of participative design con-
tributing to stability in a rocking boat Information Sys-
tems Journal 7 4
Mumford E (1998) Problems knowledge solutions solv-
ing complex problems Journal of Strategic Information
Systems 7 255ndash269
Mumford E (1999) Dangerous Decisions Problem
Solving in Tomorrowrsquos World Kluwer New York NY
USA
Mumford E (2000a) Only the democrats will survive
The Observer Sunday 16th July [WWW document]
URL httpmoneyguardiancoukworkstory0613717
00html (accessed 4 May 2006)
Mumford E (2000b) A socio-technical approach to sys-
tems design Requirements Engineering 5 125ndash133
Mumford E (2001) Action research helping organizations
to change In Qualitative Research in IS Issues and
Trends Trauth E (ed) pp 46ndash77 Idea Hershey PA
USA
Mumford E (2003) Redesigning Human Systems IRM
Press Hershey PA USA
Mumford E (2006a) The Ethics Method [WWW docu-
ment] URL httpwwwenidu-netcomindexhtm
Mumford E (2006b) The story of socio-technical design
reflections on its successes failures and potential Infor-
mation Systems Journal 16 317ndash342
Mumford E amp Banks O (1967) The Computer and the
Clerk Routledge and Kegan Paul London UK
Mumford E amp Henshall D (1978) Participative Approach
to Computer Systems Design A Case Study of the Intro-
duction of a New Computer System Halsted Press New
York NY USA
Mumford E amp Henshall D (1979) A Participative
Approach to Computer Systems Design Associated
Business Press London UK
Mumford E amp Pettigrew AM (1975) Implementing Stra-
tegic Decisions Longman London UK
Mumford E amp Ward TB (1968) Computers Planning for
People Beekman Woodstock IL USA
Mumford E amp Weir M (1979) Computer Systems in
Work Design The ETHICS Method Wiley New York
NY USA
Mumford E Hirschheim R Fitzgerald G amp Wood-
Harper AT (eds) (1985) Research Methods in Informa-
tion Systems Elsevier Amsterdam The Netherlands
Pettigrew AM (1970) A behavioural analysis of an inno-
vative decision PhD thesis University of Manchester
Manchester UK
Pettigrew AM (1973) The Politics of Organizational Deci-
sion-Making Tavistock Publications London UK
Porra J (1999) Colonial systems Information Systems
Research 10 38ndash69
Schafer G Hirschheim R Bjorn-Andersen N Domke
M Harper M amp Hansjee R (1988) Functional Analysis
of Office Requirements A Multi-perspective Approach to
Analysis Wiley Chichester UK
Schultze U (2000) A confessional account of an ethnog-
raphy about knowledge work MIS Quarterly 24 3ndash41
Scott WH (1962) Office Automation and the Non-manual
Worker OECD Paris France
Scott WH (1965) Office Automation Administrative and
Human Problems OECD Paris France
Scott WH Mumford E McGivering I amp Kirkby J
(1963) Coal and Conflict Liverpool University Press
Liverpool UK
Scott WH Banks JA Halsey AH amp Lupton T (1965)
Technical Change and Industrial Relations Liverpool
University Press Liverpool UK
Soslashrensen C (2004) The Future Role of Trust in Work ndash The
Key Success Factor for Mobile Productivity Microsoft
Soslashrensen C amp Pica D (2005) Tales from the police
mobile technologies and contexts of work Information
and Organization 15 125ndash149
Soslashrensen C Yoo Y Lyytinen K amp De Gross J (2005)
Designing Ubiquitous Information Environments Socio-
Technical Issues and Challenges Springer London
UK
Stahl BC (2004) Responsible Management of Informa-
tion Systems Idea Hershey PA USA
Vidgen RT Avison DE Wood JRG amp Wood-Harper
AT (2002) Developing Web Information Systems
Butterworth-Heinemann Maidenhead UK
D Avison et al
copy 2006 The AuthorsJournal compilation copy 2006 Blackwell publishing Ltd Information Systems Journal 16 343ndash382
382
Zuboff S (1987) In The Age of the Smart Machine Basic
Books New York NY USA
Contributors
David Avison is Distinguished Professor of Information
Systems at ESSEC Business School Paris
Niels Bjoslashrn-Andersen is Professor at the Institute for
Informatik of Copenhagen Business School Denmark
Elayne Coakes is a Senior Lecturer in Business Informa-
tion Management University of Westminster London
Gordon B Davis is Honeywell Professor of Management
Information Systems Emeritus University of Minnesota
USA
Michael Earl is Professor of Information Management at
Saiumld Business School University of Oxford and Dean of
Templeton College Oxford
Amany Elbanna is Researcher at the Department of Infor-
mation Systems London School of Economics
Guy Fitzgerald is Professor of Information Systems at
Brunel University Uxbridge UK
Robert D Galliers is Provost at Bentley College USA
Rudy Hirschheim is Professor of Information Systems at
EJ Ourso College of Business Louisiana State University
USA
Juhani Iivari is Professor in Information Systems at Oulu
University Finland
Heinz K Klein is Associate Professor in Information
Systems at State University of New York Binghamton
USA
Frank Land is Emeritus Professor in the Department of
Information Systems at London School of Economics
UK
Marco De Marco is Professor in the Department of Eco-
nomic and Management Sciences Catholic University of
Milan Italy
Andrew M Pettigrew is Dean School of Management
University of Bath UK
Jaana Porra is at the CT Bauer College of Business Uni-
versity of Houston USA
Bernd Carsten Stahl is Reader in Critical Research in
Technology at the Faculty of Computing Sciences and
Engineering De Montfort University Leicester UK
Carsten Soslashrensen is Senior Lecturer in Information Sys-
tems in the Department of Information Systems at London
School of Economics UK
Bob Wood is Professor of Information Systems Faculty of
Humanities University of Manchester UK
Trevor Wood-Harper is Professor of Information Systems
Faculty of Humanities University of Manchester UK