Enhancing Productivity & Lowering Costs with CA Management Software Case study Zürcher Kantonalbank (ZKB)

Enhancing Productivity & Lowering Costs with

CA Management Software

Case studyZürcher Kantonalbank (ZKB)

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Case study ZKB

About ZKB- Founded 1870

- 3rd largest bank in Switzerland

- 4000+ employees

- 114 offices


Case study ZKB

ZKB environment- Platforms

200+ Unix servers 150+ Windows servers 3000+ Workstations 4 Mainframes

- Applications Lotus Notes, SAP, 3270 Passticket Self developed applications based on Java and Windows 30 applications in total

- 300+ IT staff


Case study ZKB

ZKB challenges- Infrastructure

Central management of platforms

Software distribution across platforms

Inventory management of platforms

Database & application management

Job scheduling

Central event and workload management


Case study ZKB

ZKB challenges- Security

Central monitoring and management of log on and userID Enhance security with strong password along applications Increase user comfort Support for 20+ application involving:

- Mainframe Delta PL/I- IMS- DB2- AIX- NT, Win2000, Win2003- Oracle, Netscape LDAP, WebSphere, Application servers


Case study ZKB Solutions to infrastructure challenges

- Unicenter Systems & Network Management Central event and workload management Agents to monitor and manage applications and databases more then 380 distributed servers monitored

- Unicenter Asset Management Central management for hardware and software inventory integrated aligned to internal roles and policies to:

- Unicenter Software Delivery available to 4000 workstations, and distributed servers

- Unicenter ServiceDesk Service Plus Automated trouble tickets from Unicenter systems User self help


Case study ZKB

Solutions to security challenges- Implementation of PKI

Ensures single ID across all applications

Eliminates password hazards

- Implementation of eTrust Single Sign On Single log on for all applications used

Integrated with PKI


Case study ZKB

Benefits for ZKB- Infrastructure management

Aligned to business processes

Central event management

Less helpdesk calls

Cost reduction on software licensing

Faster response

Ensured availability of mission critical resources


Case study ZKB

Benefits for ZKB- Security

Dramatic reduction of help desk calls and cost for p/w reset

Enhanced productivity of help desk and operation staff

Highly increased user comfort

Central management of User ID

Future proof solution due to platform and application independence


Case study ZKB

Summary- Highly increased user comfort while ensuring strong security across platforms and applications

- ROI thru enhanced user productivity and reduced workload of IT staff

- Business aware and aligned solution Centrally managed

Integrated to current and future technologies

Open to future assets and technologies


The Management Software Experts


Questions and answers

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Enhancing Productivity & Lowering Costs with CA Management Software Case study Zürcher Kantonalbank (ZKB)

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