Enhance Your IT Infrastructure with eZuce Certified Solutions-Alan Percy of Audio Codes

Alan Percy, Senior Director of Marketing

AudioCodes

March 10, 2013 / Bentley Univesity / Boston MA

Migrating to UC

Avoiding the “Open Source Pilot Trap“

UC is complicated enough…

Training? Who needs training?

How to get caught in the “Pilot Trap”:

Training? Who needs training?

Assume your network is ready for UC (I think?)

How to get caught in the “Pilot Trap”:

Training? Who needs training?

Assume your network is ready for UC (I think?)

Download and implement “a pilot-only” set of software

How to get caught in the “Pilot Trap”:

Training? Who needs training?

Assume your network is ready for UC (I think?)

Download and implement “a pilot-only” set of software

Choose your voice devices by trolling the forums

How to get caught in the “Pilot Trap”:

Training? Who needs training?

Assume your network is ready for UC (I think?)

Download and implement “a pilot-only” set of software

Choose your voice devices by trolling the forums

Voice-enable your initial pilot group

How to get caught in the “Pilot Trap”:

>Three important building blocks were missing:

What went wrong?

Best Practices

Application Training

Device Manufacturer Training

Third-Party Technology Training

User Training

Device Manufacturer’s Professional Services

Consulting Partners

Systems Integrators

Consultants and Freelancers

Someone you can lean on

“Often the most overlooked component of a deployment is end user training which

leads to poor user experience” Cari Dick – Director - UC Adoption Practice UnifySquare

Best Practices

Client+Headset only

Desk Phones

Common Area Phones

Conference Room Phones

Attendant Phones

Analog Phones

Cost

Compatibility, administration, features and functions

User experience and consistency

Inventory/Spares and asset management

BYOD?

“Great device selection and user fit is a crucial success factor, rip and replace desk phone strategies are often expensive and

fail.” Kevin Peters – Unified Communications Architect UnifySquare

Best Practices

Step 1: Documenting the network architecture

Step 2: Identifying probe points

Step 3: Installing probes and load generator

Step 4: Load simulation and performance measurement

Step 5: Post analysis

Step 6: Recommendations / Corrections

Step 7: Optional re-test

So many decisions, so little time…..

MediaPack™ 11X

with FXS/FXO

interfaces

AudioCodes and openUC • Media Gateways - Connecting TDM Networks/Equipment

Key Benefits:

• Plug & play configuration with openUC

• Modularity, Scalability & Flexibility

• Branch Appliance Features

• Interoperability

• Survivability (SAS)

• Wide Availability via Distribution

MediaPack™ 124

With 24 FXS

interfaces

Mediant ™ 800

Cost effective

Branch office

Gateway/E-SBC

Mediant ™ 1000

mix-and-match

Gateway/E-SBC

for Business

AudioCodes and openUC • Enterprise SBCs – SIP Trunking Interoperability & Security

Key Benefits:

• Certified/Tested with leading SIP Trunking providers

• Upgrade path from TDM “at your own pace”

• Hybrid TDM/SIP Trunking

• Same management interface

• Same provisioning

Mediant ™ 800

Cost effective

Branch office

Gateway/E-SBC

Mediant ™ 1000

mix-and-match

Gateway/E-SBC

for Business

Mediant 4000 E-SBC

Scalable SBC-only

Up to 4,000 sessions

AudioCodes IP Phone Portfolio

• Complete range of UC-enabled IP Phones

• 400HD series - new sleek design with presence monitoring

• Based on AudioCodes software

• Same management interface

• Same provisioning mechanism

320HD 420HD

430HD

440HD

310HD

Professional Services

Session Experience Manager

• Software based IP Centric all-in-one or distributed recording solution

• Support from 8 - 300 concurrent sessions per server with expandability to grow with your organization by adding additional servers.

• Scalable to 1000s of concurrent IP/TDM Channels

• Designed for easy deployment, ease of use, easy maintenance

SmartTAP Recording for openUC

AudioCodes: Delivering the complete Unified Communications Shopping List

Benefits to End-Customers

Reduced vendor management

Better pricing through consolidation

Less training initially and over time

Improved support

Role of Partners

To help design, implement and support complex end-customer projects

Not just advice, but a source for proven networking elements and desktop devices

Next Steps

An Introduction

Stand-Alone Survivability

Introduction to Stand Alone Survivability At Typical Branch Office

WAN

PSTN

AudioCodes Media Gateway, E-SBC or MSBR with SAS

E911 and Survivability FXO Connection

SIP Phones

24

SAS - Registration Process

WAN

PSTN

25

AudioCodes Media Gateway, E-SBC or MSBR with SAS

E911 and Survivability FXO Connection

SIP Phones Phones register with MediaPack

Gateway forwards registrations to openUC

SAS - Normal Dialing Mode

WAN

PSTN

26

AudioCodes Media Gateway, E-SBC or MSBR with SAS

E911 and Survivability FXO Connection

SIP Phones Phone user makes telephone call

Normal Mode: MediaPack forwards INVITES to openUC

SAS - E911 Call

WAN

PSTN

27

AudioCodes Media Gateway, E-SBC or MSBR with SAS

E911 and Survivability FXO Connection

SIP Phones Phones user dials “911”

MediaPack detects “911” and redirects call to FXO port toward PSTN

SAS - Emergency Mode

WAN

PSTN

Phone user makes telephone call

28

AudioCodes Media Gateway, E-SBC or MSBR with SAS

E911 and Survivability FXO Connection

SIP Phones

Gateway detects connection to network is down (keep alive messages fail) and activates Emergency Mode

Emergency Mode: Gateway redirects all calls to FXO port toward PSTN

Thank you !

www.audiocodes.com