This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
English-Russian Business Gorrespondence Guide Book
CONTENTS
STANDARD PHRASES IN SIMPLE BUSINESS LETTERS ....................... 2
English-Russian Business Correspondence Guide Book LearningRussian-com
Asour Busnrss RELATToNS ........................6
1.1
1.2
1.3
r.41.5
1.6
t.71.8
t.91.101.11
r.t21.13
t.t4l.l51.16t.t7r.181.19
STANDARD SIMPLE BUSINESS LETTERS
English-Russian Business Correspondence Guide Book
1 STANDARD PHRASES IN SIMPLE BUSINESS LETTERS
1.1 Opening Salutation
InamingRussian-com
Dear Sirs: Vna:rcaevrrre rccrroAa!Dear Sir or Madam: Vsa)raeMrre AaMbr rr rocnoAa!Dear Sir: Vsaxaelntri rocnogun!Dear Madam: Ysar{€e},rafl rocnox€!Dear Mr. YsaraeMrnl rocnoAnn ... !
Dear Mrs. .
Dear Mrs. .
Ysa:Kael{as rocnoxa ... !
If the letter yoLl elre n'riting is addressed to one person erncl yr-ru start it u'ith "Ynaxaeurrf, rocno4nn ...!"or "YnaxaeMatr roctroxa...!"..vou should alrvays use Russian plonoull Brr rvith tir-st capitarl letter inthe body" of such a letter. Rttssian pronoun Bu correspontls to singular pronoun '"you" in English ancl
reflects otficial. fbrtnal style. The ecluirralent of plulal pronoun "you" is Bu rvith tirst surall letter. Thus, if)"otl tlre aclclressing to several persons or a eolllpanv n,ith '"Ynaxaeubre roctroAa!", you should useRLrssiern prottotln nrt lr'ith first srnall letter in the letter body. The same happens *'ith possessir,e pronoun"vour": in Russian trarnslertion it carn be Bam or Bam depending on whom the letter is intended for.
1.2 Referring Phrases
Referrins to vour letter of .. Ccrr,.Ia-ffcr tta Barrre ttucbMo orIn reply to your letter of ... we are glad toinform you that...
B orsgr alg Barrre flrrcbMo or ... Mbr pAAbr
coo6rqurb Balr. .rro ...With reference to your fax dated ... we arepleased to confirm that ...
We refer to our letter regardins .. Ccruratcl Ha H:urre nncbMo orHocrrreJrbHo ..
In accordance with your order of ... B coorsercr""" g B,arnHM 3axa3oM orf,'urther to our letter of ... we ... B 4onolnerue K narrrgyy nrrcbMv or ... Mbr .
1.3 Notification
notification letter IBBEIIIEHI.{C
letter of advice YBEAOMJIEHI,IE
Please note that Coo6rqaeu Barvr. qro .
Let me inform you that ... I-logsorsre coo6quTb Bau. .rro ...We are pleased to inform you that... PaAsr coo6nprrr Bau..rro ..
We have pleasure in informing you that . Pa,q coo6qlrrr Bau. .rro ...Paaa coo6rqurr Bau. .no .
We are sorry to have to remind you that.. K coxanenrarc. BbrHy)r(AeHbr HarroMnr,rrr Bana.rITo ...
We resret to inform vou that.. Mrr c coxaneHr,reM coo6qaeM Bana. qro .
Be advised please that... Ilpunnrre. noxa[yfisra. K cBeAeHuro. rrro ..This is to inform you that... Hacronrlnu coo6rqaeu BaM. .rroPlease take due note that... Craslru Bac n r.rgsecrnocrb. rrro .
We would like to notifv vou that Mrr xorelrrr 6rr yse.{oMuTb Bac o rou. qro
1.4 Request
reouest npocr6aWe ask vou . Mu npocuna BacPlease send me . llporuy BbrcJrarb MHe .
Wc should bc vcrv glad/gratcful/thankful if Mu 6ruu 6u oqenr
2
Englis h-Russian Business Corre*pondence Guide Boo k LearningRussian-com
you would . paAbrjlnpfi3HaferbHbr../6raroAapHbr. ecnu 6hr Bbr
. scnd us vour rcpl"v b-y rcturn. npHcrraJrr{ HaM BaIII oTBer c o6parHofiNOIITOfi,
. giYc us vour banking details. coo6ulHrH HaM Barrrl 6anrcoscKueDEKBH3HTbI.
Plcasc do vour bcst to bring this mattcr to afast positive end.
Thank you so much for your letter andconsideration.
Fonrmoe cuacra6o 3a Baile nprcbMo uBHIIMAIII{E.
Thank vou in advance. 3apanee Bac 6naro,uaDr{M.
1.9 Consent
consent corJracueI agree with you. .ff cornacen c Baulr.
.fl cornacna c Balru.We ... asree with vou. Mu ... conracnbr c Banau.
ouite . . BIIOIHe .
fullv . [oJrHocTbK] .
We asree with vour oronosal. Mrr coruracrnr g garnnn lpe.4lormeHrreM.
You are risht that Bur npanrr B ToM. ETo .
I am of the same ooinion. .f,raroro xe MlreHHs.
We are lookins forward to vour consent. Oxlr,uaeu Barrrero coDraq{.s.
1.10 Refusal & Disagreement
refusal OTK'I3
disasreement HECOTJIACHC
I don't agree with . -f,comacen c ....l[ ne coruracna c
We can't agree with vou. Mrr ne MoxeM coilrircrrrbcr c Baw.You are mistaken. BrI orunbaerecs.Wc cannot acccpt vour point of vicrv for thefollowins reasons ...
Mrr ne conracHbr g B*rneft ro*ncofi 3peHrrfl nocJreAyrorqllM [pHrrHH:lM ...
We are of a different ooinion. Mrr nolr.ueoxrnBaeMcc lrDvroto MHeHH-s.
We are sorry we are unable to meet yourrequest.
K coxanenr,rro, Mbr He MoxeM yAoBJrerBoprrrbBanrv nDocr6y.
I rcgrct that I cannct givc -you nrorc conrplctcinformation.
Coxanero. rrro He Mory npeAocrasnTr BaMnau6onee noJrrrva lfir6oOrvrarrnro.
1.11 Expressing Worry
So far we have received no reoly from vou. ,{o crx nop Mbr He rronyqzlfi orBera or Bac.We are most disturbed that you will not beable to...
We are surDrised that we have not vet Mrry,{ueaeHbr' qro Ao crD( nop He rroJryqr,uru
4
English-Russian Breiness Correspondence Guide Book LearningRussian.com
received the soods. TOBap.
You can understand that this worries us alot.
Karc Bs [on]rMaere.3To oqeHb Hac 6ecnoKour.
Should -vou havc an\. conlnlcnts rcgarditrll ...,we would yery much appreciate hearingfrom vou.
Ecnu y Bac emr rarure-rurbo ofrlcnenr,rl,Kacarcquecs .... Mbr c yAoBoJrbgrBxeM
BbICJIYIIAEM UX.
I hone that all is soins well with ... { naAerccr. Bce r{Aer xopomo c
We are very disappointed about this fact,and hope that you can help us to clear outthis very strange situafion.
Mrr oqenr oropqeHbr AaHHbrM o6cromenrcrBoMrr HaAeeMcr. qro Bu noMolr(gre HaM
p:Bo6parbcr n erofi BecbMa crpanuoficlrTvulltnil.
Wc hopc that _vou'll scttlc thc mattcr to ourfull satisfaction.
Mrr na,4eeucr. rrro Bu yragure AeJro K HarrreMy
NOJIHOMV V.trOBJI ETBODEHHIO.
1.12 Assurance
assurance 3aBepeHlre
I assure you that 3areoxo Bac..rro .
We assure vou that 3anepreu Bac" .no .
- wc'll sct in touch rvith vou ruithout dclav. Mbr He3aMeArTI{TeJrbHo cBc)KeMcc c Bauu.wc'll takc urgcnt actions to corrcct thc
situation.... npesrpHMeM cporrHbre Mepbr AJrt
T,ICNDABIEHI,IS CO3.ZITTBIIIEIOC' IOJIOXEHH',
.. vour ordcr will bc complctcd b1' thcstinulatcd datc.
Barrr 3arca3 6y1". BbrnoJrHeH x yrasaHuofi
AaTe.
. wcoll do our bcst to bring this mattcr to afast positir.c cnd.
. Mbr cAeJraeM Bce Bo3Moxnoe..no6rtnpr{BecTr,r 3To Aeno K cKopoMy
loroxrrreJrbHoMy ibrHanv.Wc arc surc, vouoll find our goods cxccllcntl.vsuited to your requirements.
Mu ynepeHbr. qro Hartrr{ ToBapbr 6yapnoJrHocrbro coorBergrBoBarb BanurvrTpe6oBaHuflM.
I can assure you that it will not happenasain.
-fI uory yBepr,rrb Bac. .rro gro He uoBTopxrc.s.
1-13 Condolences
condolence co6onegnosaHue
We regret to learn from your letter that . Mrr c coxaneHr{eM y3HaJrrr u3 Barnero rrr{cbMa,TITO ...
We were deeply srieved to hear of .. Mu 6uurlr rJry6oKo oropqeHbr. y3HaB o .
Accept our most heartfelUsincerestcondolences on the death of ...
flpuuure Harnlr rury6orure;'lrcKper{Hr{e
co6onesHosaHn.s no cJryqaro cMeDTrr ...We hold his/her in deen resnect. Mu rrry6oro qrHM eror'ed naMerb.
Ll4 Congratulation
consratulation rro3ApasneHr.re
Merrv Christmas! C PoxcAecrsolr!
llaoov New Year! C Honuu roAoulllannv birthdav! C xneu poxAenr.n!
Let me consratulate you on . Pasoemlrre MHe rro3nDaBnrr Bac c .
Consratulations on ... Ilog.unanrseu Bac c .
On behalf of ... I consratulate vou on . Or nuenn ... no3ADaBngro Bac cPlease accept our besUsincerest wishes. Ilpocuu Bac npuurrr Harlu caMbre
IVqItrHE,.IUCKDEHHIIE IIONTEJIAHTIfl .
We wish vou . Mrr xenaeu Bau .
5
Englis h-Russian Bwiness Correspondence Guide Book LearningRussian-com
hannincss! cqacrb{. luck! yAar*I
. succcss! YCNEXOB
1.15 About Business Relations
business relations AgrroB bre orHolreHr.rsWe value friendly relations between ourcustomers and ourselYes.
Mrr qenuu Apy{cecKr,re orHorrreHuJr c HiunrrMnKJIHEIITAMI,I.
We value vou as a business partner. Mrr qenuu Bac rar AeJroBoro naprH€pa.Wc would likc to nraintain coopcration rvithvou.
Mrr xorenu 6rr noggepxarb corpyAHrrqecrBo cBauu.
We hope to have the pleasure of doingbusiness with vou asain.
HaAeeMcs Ha npusrHoe corpyAnurrecrBo B
6y.qyrqeu.It is a pleasure doing business with yourfirm.
Mrr c y4onorbcrBlreM corpyAnlrqaeu c Barrrefiibnprvrofi.
I look forward to cooperafing with you onthis new venfure.
,f[ pacc.m:rrmaro Ha cmpy4n{qecrBo c Ba}rn s3TOM HOBOM IDE.IINDI4flTI,ILI
I hope that we will continue our mutuallysatisfvins relationshin.
HaAerocr Ha rrpoAonr(eHlre H:ImeroB3{lrrMoBbrroAHoro corrpy,4HnqecrBa.
1-16 About Assistance
Plcasc do not hcsitatc to contact us if rvc canbe of anv service to vou.
Ilpocarrr o6parqarrcr K HaN{. ecnu Baunorpe6yercx Harrra noMorr(b.
If you ever have any problems with ..., feelfree to contact us for help.
Ec,ru y Bac nosHnxrryr xaxrae-nu6o npo6reMbr c.... Bu BcerAa cMo)r(ere o6parnrrcx K HaM 3a
noMolrlbro.We certainly appreciate vour heln. MH srrcoro rIeHnM Baluy floMoqb.Wc shall bc vcrv gratcful for anv assistanccvou can sive us I this matter.
We would like the delivery to be made . Xerarenrno. .no6u nocranxa 6ruraocvuecrBJreHa ...
.-on F{)B conditions- navcnonum< @OE.
during Scptcnrber. B TeqeHrre cenrc6pc.. not latcr than Octobcr of the currcnt
vcar.He no3,qHee orcrr6pr groro roAa.
2.1.2 Sample letter
Dear Sirs: YsaxaeMbre rocnoga!
Our compan.y is onc of thc nrajor furniturc I Haula KoMnarrr{rl sBrterc{ oAHHM rr3
inrportcrs in Russia. At prcsent tinrc wc arc I rpynxrx nrvmoprepon ue6enu n Poccuu. Blooking for a forcign manufacturcr who is I nacronqee BpeMJ{ MbI r{trIeM u
English-Russian Business Corresponde nce Guide Book
2.2 Quotation
2.2.1 Usefulwords & phrases
lzamingRussian.com
ablc to suppl_y us *r'ith nodcrn clitc modcls ofkitchen furniture.
\Yc lcarn fronr vour cataloguc that vou arcproducing kitchen suits. Plcase inform us ofvour currcnt cxport priccs and dclivcr-vterms.
If vour conditions arc acccptablc to us, tvc'llbc rcadv to placc rcgular largc ordcrs withyour company.Wc arc looking forrvard to hcaring fronr vcu.
C yraxcerureu.Ko unaepuecxr,rfi gr.rp errop T.f[. Hranon
offerouotation
rrpeAJroxeHr{e
We have received your enquiry. Mu norrywru Barrr 3:rnpoc.
We thank you for vour enquirv for ... Mrr braroAapuu Bac sa Baru 3arrDoc o .
Wc'll scnd vou our quotation in thc ncarcstfuture.
Mu narpanuna Bau Harrre flpeAlflo]r(eHrre B
6auxcarirrr eu 6yayrqepr.
We are oleased to ouote as follows: Mu pagu npeAJrolKr.rTr Barvr c.re.{yrouee:In reply to your enquiry of ..., we regret toinform you that we cannot offer you thesoods required.
B orscr Ha Barrr 3iurpoc or . ... Mbr ccoxaJreHrreu coo6qaelr BaM. .rro He MoxeMnpeArorr<lrrb Banr rpeSveMrlt roeaD.
Rcfcrring to.your cnquirl'rrc arc plcased tolct vou know that wc can suppll, vou with ...
Ccrnascr na Baru 3a[poc. Mbr cyAoBoJrbcrBr,reu coo6qaeu Ba*r. rrro Mbr MomeMnocraBr,ITb ...
lead timedeliverv time
cpoK rrocTaBKr{
Delivery: approximately 2 to 3weeks fromreceint of order.
llogranra: npN6lusr.meJrbHo 2--3 ne4elN co AHcnoJlyrleHuf, 3aKiBa.
The orice is ... ner unit Llena - ... 3a rrrvrw.total orice o6rqas crorrMocrbVAT inclusive sKrroqa.s HACexclusive of VAT 6e HnCbank charge 6anxoscratr KoMrrccrrfl
ouoted in US dollars uenbr B .rroJrJrapax CIIIAoavment terms YCJIOBA{ ONJIATbI
Payment is net 30 days from the shippingdate.
Onrrara B TeqeHrae -i0 aneii co AHs orry3Krr.
Englis h-Russian Business Correspondence Guide Book
Trust the above quotation is of interest. Hageervrcr. qro Bbmre JrKa3aHHoe [pe4rrorreHrreBac safiHrepecoBiuro.
2.2.2 Sample letter
Dear Sirs:
With rcfcrcncc to vour cnquir.y- of Junc 2n'l
wc are plcascd to confirnr that lrcnranufacture thc goods vou arc intcrcstcd in.Our currcnt pricc-list is cncloscd hcrcwith.Plcasc notc that our pricc is undcrstood to bcFOB London, dclivcrv timc: thrcc monthsaftcr thc ordcr rcceived. Thc tcrnrs ofpayment are the subject of negotiations.
Wc hopc our offcr nrccts -vour requirenrcntsand rvill rcsult in an appropriatc ordcr. Yourprompt reply will be appreciated.
Yours faithfully,N.V. PopovHead of Import Dpt.
Ysaraer.rHe rocnoga!
Ccrurascr Ha Biutr 3alpoc or 2-ro r{K,Hs^
Mbr PaAu no.{rBepAr4Tb. qTo nporr3BoAr,rM
nuTepecynqre Bac roBapbr. Ham rcrryrqnfinpeficxyparn rpr{Jraraercr. O6paqaeM BanreBHHMaHHe. qro qeHa nonlrMaercr OOE Jlos.qon.cpoK nograBKr.r TpIr Mecsqa co Ar{fl noJryqeHr{fl3ar€3a. Vcrosuc o[rrarbr no AoroBop€nnocrr.r.
Hqqeeucx. trro Hanre npeAJroxeHr{eloAxoArrT BaM v npune4er K
We could place an order with you if youreduce your prices at least by 5 per cent.
Mlr uorurn 6u paruecrqTb y Bac 3arag. ecJrrr
6u Bu yMexbrrralrx Bannn qeHbr no rpafiuefiMeoe Ha 5 nooxenros.
Please tell us if it's acceptable to you. flpocuru coo6rqnrr rraM. ecJru 3To rpr{eMJreMo
Nl'.HAC.We are olacins an order for . Mrr DaslreuaeM 3aKa3 Ha
Wc hayc dccidcd to place a trial ordcr withvou for...
Mn pemulu pa3Mecrnrr y Bac npo6nufi saxasHa ...
Plcasc acknowlcdgc thc rcccipt of our ordcrand fax your invoice for prepayment.
llpocuu noATBepArrrb rroJryqeHne Harrrero3tu(asa n orrrpitBnrb no rfarcy Barrr gq€h H4
nDe.4olrra:ry.
Your prompt execution of our order wouldbe appreciated.
Eyaeu [px3Harenbrrhr 3a 6rrcrpoe BbrrroJrHeHr{e
Haruero 3aKa3a.
We are looking forward to yourconfirmation of the order.
Oxulaeu Bauero [oATBepx,qeHr{r gToro
3aKa3a.
Englis h-Russian Brciness Correspondence Guide Book
2.4 OrderAcknowledgement
2,4.4 Usefulwords & phrases
LearningRussian-com
2.3.2 Sample letter
Dear Mr. Stone:
Many thanks for your offer of Apr.5,2001.
Your dclivcr_y and pa-ymcnt tcrms suit usthough wc find -1-our quotcd priccs a bit toohigh. Wc hopc, horvcvcr, that _vou will grantus a discount whcn rvc bccomc your rcgularbuyers.
Now rve would likc to placc an ordcr rvithvou for 5 nrachincs. Plcasc scnd .vour ordcracknowledgement by fax asap.
Cefi.rac Mbr xoreJrrr 6u pasuecrr.nr y Bac3aKa3 Ha 5 grarn<on. flpocnrvr npacJrarb HaM
noATBep4qenr.re 3aKa3a no i[axry KaK Mo]KHo
cKopee.
C yraxenneu,Mene4xcep B.H. CuruH
acknowledgementconfirmation
I0ATBepxAeHr.re
order acknowledsement lo.rITB eDx.treHne 3ar(a3a
Thank you for the order. Cnacu6o 3a 3axa3.
We are thankful for your order of ... for Mrr 6naro,uaDnM 3a Barrr 3aras oT ... Ha .
\\c rvcrc so plcascd to rcccivc in today"s nrailyour order for our equipment.
Mu 6sun oqenb paAbr [oJryrrurb cceroAH.flrrrHefi noqrofi 3ara3 or Bac na nanreo6opyAoeaHHe.
We are nleased to have vour first order for Mu pagu floJryrrrrb Barrr nepnrrfi saxa3 Ha .
l0
.. uieces of. IIITYK .
We confirm deliverv of ... in Mav. Mrr no4rnepxA:rcM nocraBr(y ... B Mae.
Please find our Dro-forma enclosed. llpr.uaraeu narrr cq0r-npoabopMy.We are certain that a trial order will give
-vou full satisfaction and wc shall bc vcr_v gladto hear from vou.
Mu ynepenbr. rrro npo6nrrfi 3aKiB noJrHogrbroyAoBJrerBopur Bauru no)KeJraHr,rJ{. u 6y4eupa,qbr noJryqr.rrb or Bac usnegrlre.
English-Russian Business Correspondence Guide Book
2.5 Covering Letter
2.5.1 Usefulwords & phrases
LearningRussian-com
2.4.2 Sample letter
Dear Mr. Kapustin:
Thank vou \icrv nruch for.vour first ordcr of01ll2l0l. Wc shall bc onl;- too plcascd tosuppl-v _vou rvith 500 barrcls of oil within 2
nronths aftcr vour prcpavntcnt. Plcasc notcthat rvc shall ship thc first batch as soon as
we receive the copy of your payment order.
\\"c arc quitc surc that .vou'll bc satisficdrvith thc qualit-v of our product and hopc tohavc long lasting nrutuall_v bcncficialbusiness relations with you.