White Paper Engineered for innovation: Carrier-grade application platform for evolving next-generation telecommunications 26 September 2012 Glen Ragoonanan
White Paper
Engineered for innovation:
Carrier-grade application platform
for evolving next-generation
telecommunications
26 September 2012
Glen Ragoonanan
.
Carrier-grade application platform for evolving next-generation telecommunications | i
© Analysys Mason Limited 2012 Contents
Contents
1 Executive summary 2
2 Improving margins is the name of the game 4 2.1 Improving margins by transforming from legacy to next-generation technologies 4
2.2 Pre-integrated, standardized („engineered‟) solutions will improve margins 5
3 ICT gains momentum with next-generation telecom 7
4 Oracle Network Applications Platform (ONAP) 8 4.1 ONAP‟s pre-integrated architecture 8
4.2 ONAP use cases 10
5 Conclusion 11
About the author 12
About Analysys Mason 13
About Oracle 14
List of figures
Figure 1.1: Overview of the evolving telecom landscape [Source: Analysys Mason, 2012] ........................... 2
Figure 2.1: Overview of supply and demand in the telecoms industry [Source: Analysys Mason, 2012]........ 4
Figure 2.2: Summary of drivers for moving to next-generation systems [Source: Analysys Mason, 2012] .... 5
Figure 2.3: Cost analysis for delivering an end-to-end telecom solution [Source: Analysys Mason, 2012] .... 6
Figure 2.4: Cumulative capex savings, using pre-integrated, standardized telecom platforms [Source:
Analysys Mason, 2012] .................................................................................................................................... 6
Figure 2.5: Cumulative opex savings, using pre-integrated, standardized telecom platforms [Source:
Analysys Mason, 2012] .................................................................................................................................... 6
Figure 4.1: Oracle Network Applications Platform (ONAP) architecture [Source: Oracle, 2012] ................... 8
Figure 4.2: ONAP use cases [Source: Oracle, 2012] ...................................................................................... 10
Carrier-grade application platform for evolving next-generation telecommunications | 2
© Analysys Mason Limited 2012 Executive summary
1 Executive summary
All future networks will be IP based, and on average communications service providers (CSPs) are expected to
devote more than 80% of their spending to IP networks and applications/services. Cost reduction is a constant
business target for CSPs, alongside increasing revenues from new services. The trend towards all-IP networks is
closing the gap between IT and telecommunications, to create a converged information and communication
technology (ICT) industry, because IT and telecom providers now run similar networks and deliver similar
services, albeit on different scales. This has led CSPs and telecom suppliers to start merging IT technologies, by
using cloud architecture in their telecom network domain. CSPs and suppliers have recognised the benefits
offered by the cost-efficient computing technologies of cloud architectures – such as environmental/green
computing, virtualisation, software modules, software flexibility, on-demand scalability and optimal resource
usage, management and availability.
Figure 1.1 illustrates the major forces driving next-generation telecom platforms to meet the convergence and
innovation requirement of the evolving telecom landscape. In the future telecom landscape, CSPs and suppliers
will be differentiated from their competitors on the basis of applications, not hardware.
Figure 1.1: Overview of
the evolving telecom
landscape [Source:
Analysys Mason, 2012]
Existing proprietary hardware, software and custom-built solutions lead to legacy management issues for CSPs
and suppliers alike. In modern CSP operations, differentiation is based on how solutions are deployed and used,
not on their proprietary uniqueness. Commercial-off-the-shelf (COTS) solutions are engineered to deliver a
„build once, deliver many‟ model, which reduces the unit cost. Convergence and innovation are driving next-
generation telecom hardware platforms to be more intelligent, while still delivering carrier-grade attributes.
Because it is software that provides this intelligence, next-generation telecom platforms need to be a carrier-
grade, pre-integrated stack of hardware and software that provides configuration flexibility to meet the technical
needs of the telecom industry both today and in the future.
Convergence
and innovation
Cost
reductionIP
services
IP
networks
IT
Telecom
Apps
Carrier-grade application platform for evolving next-generation telecommunications | 3
© Analysys Mason Limited 2012 Executive summary
In addition to meeting the technical needs of CSPs and suppliers, next-generation platforms must satisfy the key
business objective of improving margins (through cost reduction and increasing revenues), which can be
rationalised to a single decision: build or buy? Analysys Mason has analysed this issue, and concludes that the
purchase of pre-integrated COTS software solutions can reduce deployment time by 50% when compared to the
„build‟ option1. An extension of the cost savings analysis for pre-integrated telecom platforms is discussed in
Section 2.2 below. The cost savings achieved from COTS next-generation telecom platforms can be translated into
revenue growth from new applications/services, thus meeting the crucial business objective of improving margins.
One example of such a next-generation COTS platform is Oracle‟s Network Applications Platform (ONAP).
ONAP provides the broader ICT industry with a carrier-grade engineered platform which includes a pre-
integrated, pre-tested hardware and software stack that is designed to meet mission-critical communications
network workloads. ONAP targets the ICT industry‟s current pain points of cost and time to market, as well as
providing a platform for application development and service innovation. Figure 4.2 (on page 10 below)
provides some of the use cases for which ONAP has already been engineered, ahead of its commercial launch.
1 Source Analysys Mason (2012): Build or buy: Configurable COTS Software Changes the Game.
Carrier-grade application platform for evolving next-generation telecommunications | 4
© Analysys Mason Limited 2012 Improving margins is the name of the game
2 Improving margins is the name of the game
Improving profit margins is the primary focus for all CSPs and telecom suppliers. The lack of growth in mature
markets and low ARPU levels in emerging markets are squeezing margins, leading to a gradual convergence of
costs and revenues. The economic downturn has been blamed for these conditions since 2009. However, the
fundamental economic model of supply and demand has not changed. As a result, if CSPs and suppliers are to
improve their margins they must reduce costs and increase their revenues. At the same time, CSPs‟ supply and
demand relationship with their customers is under pressure, with customers seeking to reduce costs by cutting their
telecom expenditure. Figure 2.1 summarises this relationship between CSPs and suppliers in the telecom industry.
Figure 2.1: Overview of supply and demand in the telecoms industry [Source: Analysys Mason, 2012]
2.1 Improving margins by transforming from legacy to next-generation
technologies
As well as having to reduce product and service costs, CSPs and suppliers must also find ways to innovate, to
differentiate themselves as market leaders. A move from legacy to next-generation technologies is one way of
meeting both of these objectives, but it requires systems transformation2. The need to manage legacy
technologies is a painful cost overhead and slows down the progress of CSPs and suppliers in delivering new
services. Figure 2.2 summarises the drivers for moving to next-generation technologies. To be successful, such a
move requires a phased approach to legacy evolution, with established, measurable key performance indicators
(KPIs) for each phase2. However, if the costs and time involved in migrating from legacy technology are
significant, suppliers risk being displaced by more-agile competitors and solutions.
2 Source Analysys Mason (2012): Lost in Transformation: Increasing Rewards and Reducing Risks in Systems
Transformation Initiatives.
Increase revenuesReduce costs
Reduce R&D and
deployment costs
CSPs
focus
Suppliers
reaction
Reduce professional
services and
maintenance costs
Increase scalability,
flexibility, upgradability
Increase competitive
advantage
Increase number of
subscribers
Increase ARPU from
new services
Increase investments on
new services
Reduce capex Reduce opex
Reduce operating costs Increase innovation investments
Carrier-grade application platform for evolving next-generation telecommunications | 5
© Analysys Mason Limited 2012 Improving margins is the name of the game
Figure 2.2: Summary of drivers for moving to next-generation systems [Source: Analysys Mason, 2012]
2.2 Pre-integrated, standardized (‘engineered’) solutions will improve margins
For many CSPs, concerns regarding vendor lock-in continue to plague the benefits of standardization.
Uncertainty over the financial stability of existing suppliers and increased M&A activity in the telecom industry
further support the need for CSPs to have multiple suppliers, to guard against the risk that one vendor could
make an unfavourable exit from the market. Apple‟s standardization and pre-integration of hardware and
software (iOS) has made it easier for customers to switch between using an iPod, iPad and an iPhone because of
the uniformity of the hardware and user interfaces, core management software (iTunes with integrated iCloud)
and configuration settings. As a result, numerous organisations, including CSPs and suppliers, are moving
towards adopting Apple‟s device ecosystem. Oracle takes this model to a carrier-grade scale, by increasing the
flexibility of telecom networks through the provision of ONAP, a pre-integrated (hardware and software) COTS
platform – as discussed in Section 4 below.
Figure 2.3 illustrates the results of research that Analysys Mason has conducted to confirm the quantifiable cost
reduction that can be achieved through standardization with pre-integrated solutions. This research shows that the
introduction of standardised hardware and software in a stacked platform can reduce the total cost of ownership
(TCO) by 29% for an end-to-end telecom solution. In the situation labelled „Introducing standardisation‟ in
Figure 2.3 below it is assumed that CSPs and suppliers will continue to use and support other (non-standard)
hardware and software, because of the nature of their existing complex multivendor environments. However, if a
CSP or supplier standardises on a pre-integrated platform, Analysys Mason‟s research indicates that a cost saving
of 50% can be achieved. The highest cost savings attributed to pre-integrated standardisation are in the areas of
deployment and support/maintenance, because of the high level of automation, expertise and confidence the pre-
integrated standardised solution can be delivered with. Additionally, pre-integrated standardised solutions will
reduce the time to market with minimal (re-)training costs.
Next generation
Support telco and IT business
models
Agile and flexible – service-
oriented architecture (SOA)
Faster time to market
Intelligence spans network, service
and customer
Interfaces with service and control
functions
Standard APIs support agile
development and delivery
Impediments of legacy
Rigid and long time-to-market
cycles
Lack of standardisation of systems
across the business
Islands of data
High development and integration
costs
High cost-to-benefit ratio
Carrier-grade application platform for evolving next-generation telecommunications | 6
© Analysys Mason Limited 2012 Improving margins is the name of the game
Figure 2.3: Cost
analysis for delivering
an end-to-end telecom
solution [Source:
Analysys Mason, 2012]
Opex and capex savings with ‘engineered’ systems
Figure 2.4 and Figure 2.5 show how cumulative capex and opex savings for CSPs and suppliers rise as an
increasing number of applications are delivered on a pre-integrated, standardised platform. Analysys Mason‟s
research indicates that at least ten end-to-end solutions (over 40 telecom applications) should be deployed on the
pre-integrated, standardised platform to achieve the maximum cost savings.
Capex savings will come from all the areas included in Figure 2.3 above, except for support and maintenance
(which are purely opex items). Pre-integration and standardisation reduce the time to market and will provide a
shorter payback period1 for capex savings than opex savings. However, the cumulative opex savings are
significantly higher than capex savings for CSPs because opex includes support, maintenance, training, green
IT, consolidation/rationalisation (of hardware and software), service development and longer-term continuous
operational efficiency programmes. It can be seen that the difference in cumulative opex savings between CSPs
and suppliers is larger than for cumulative capex savings. This is because:
suppliers are more diligent than CSPs at driving down costs to increase their margins
few suppliers have multivendor and legacy operations environments which are as complex as those of
CSPs; however, Tier-1 managed service suppliers can recognise a higher level of opex savings by
implementing pre-integrated, standardised telecom platforms in their complex, multivendor global and
regional operation centres.
Figure 2.4: Cumulative capex savings, using pre-
integrated, standardized telecom platforms [Source:
Analysys Mason, 2012]
Figure 2.5: Cumulative opex savings, using pre-
integrated, standardized telecom platforms [Source:
Analysys Mason, 2012]
5% 4% 4%
16%12% 11%
21%
16%14%
16%
9%6%
42%
29%
15%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Present Introducingstandardization
Standardized
Support / maintenance
Deployment
Pre-integration / testing
Development
Design
10%
15%
20%
25%
30%
35%
40%
45%
50%
55%
60%
Number of solutions deployed
Standardized
CSPs
Suppliers
10%
20%
30%
40%
50%
60%
70%
Number of solutions deployed
Standardized
CSPs
Suppliers
Carrier-grade application platform for evolving next-generation telecommunications | 7
© Analysys Mason Limited 2012 ICT gains momentum with next-generation telecom
3 ICT gains momentum with next-generation telecom
Information and communication technology (ICT) is a term that has ambitiously attempted to bridge the IT and
telecom worlds for at least the past decade. Although ICT is presently more synonymous with IT than telecom,
this is misleading from a spending perspective, as 57% of ICT spend (estimated at USD3.6 billion in 2012) can
be attributed to telecom equipment and services from CSPs3. The World Information Technology and Services
Alliance (WITSA) also forecasts that communications will continue to be the largest share of ICT (~58%) over
the next three to five years.
A critical reason for the delay in merging the IT and telecom domains is the need for IT technologies to be
delivered at a carrier-grade level of at least 99.999% service availability, with robust hardware, high availability,
and low latency performance. Telecom suppliers are now at a junction where they can choose either to buy a pre-
integrated carrier-grade platform or build it themselves. A similar question arises in the IT domain, where major
providers of data centre services need carrier-grade platforms in order to continue delivering market-leading new
IT services. Google, Skype, Amazon and RackSpace are victims of hardware failure, low availability, floor space
constraints and underperformance, which can be attributed to their use of commodity IT-grade hardware and
software. The problems they have suffered can be quantified in the form of cost overheads. For example, in 2008
Google noted that at any point in time 5% of its data centre was down, which cost about two days to recover. The
IT industry has been able to devise software solutions to resolve some of these key issues. For example, redundant
array of independent disks (RAID) has been used to address hardware failures, virtualization to overcome a
shortage of floor space, and high-availability clustering to provide service continuity. However, IT has not devised
an optimal solution for improving performance – other than adding more processing power, which increases power
consumption and cooling requirements. To provide the maximum improvement in performance, the next
generation of IT datacentres can be expected to have optimised, carrier-grade telecom platforms which will deliver
guaranteed, real time processing. Some IT data centres are already deploying software-defined networking (SDN)
solutions. CSPs and telecom suppliers have realised that their heritage of carrier-grade solutions can be used to
capture these opportunities in the adjacent IT industry.
Services on IP networks are synonymous with applications: for example, VoIP is a voice application, and IPTV
is a video application that provides broadcast, interactive TV and video-on-demand features. For CSPs and
suppliers it is applications, not hardware, that will continue to be the differentiators. The availability, flexibility
and performance of the application platform will provide a competitive edge by reducing costs and allowing
organisations to reassign budget and resources so that they can develop, deliver and maintain market-leading
applications. The following are possible opportunities and technologies where applications will be key
differentiators:
Fixed–mobile convergence – including heterogeneous networks and Wi-Fi offloading with 3GPP‟s ANDSF
Self-organising networks (SONs) – for management of multiple radio access networks (RANs)
IP multimedia subsystem (IMS) – as the core for IP applications such as RCS-e, VoIP, messaging and video
Content delivery networks (CDNs) – to optimise network capacity while delivering guaranteed QoS
Customer experience management (CEM) – which will require real-time analytics applications for
processing of network data and associated customer profiles
Machine to machine (M2M) – applications and technological innovations will be needed to create an
M2M eco-system that integrates telecom networks with industry-specific technologies for sectors such as
automotive, health, transport, utilities and security
Software-defined networking (SDN) – which is a possible game changer for the wider ICT industry.
3 Source Gartner (2012): Gartner Worldwide IT spending forecast.
Carrier-grade application platform for evolving next-generation telecommunications | 8
© Analysys Mason Limited 2012 Oracle Network Applications Platform (ONAP)
4 Oracle Network Applications Platform (ONAP)
In developing the Oracle Network Applications Platform for the telecom industry, Oracle has invested in best-
of-breed technologies4, thus indicating the significant emphasis it puts on meeting carrier-grade network
requirements. ONAP is an integrated hardware and software platform that has been engineered to support
mission-critical communications network workloads.
Oracle is the first supplier to develop and offer such a next-generation application platform, and has leveraged
its engineered systems expertise and a rich set of hardware and software assets to meet the business and
technical needs of the telecom industry.
4.1 ONAP’s pre-integrated architecture
ONAP provides an engineered solution for deploying carrier-grade applications. It integrates infrastructure
components (hardware, storage and network interfaces) along with virtualization technologies to provide a
robust and flexible platform for application development and deployment. ONAP includes carrier-grade Oracle
Sun Netra 6000 series and Oracle Sun ZFS 7320 storage infrastructure technologies, and Oracle Linux, Oracle
Virtual Server, Oracle Enterprise Manager, Oracle Communications Service Availability (OCSA) and Oracle
Clusterware software technologies. Each component of the technology stack has been engineered and vertically
integrated to offer a market-leading solution. Oracle‟s R&D investments are directed to ensure that ONAP is
greater than the sum of its parts, with the best in simplicity, flexibility, reliability and availability.
ONAP‟s architecture is designed to enable customers to maximize the value of their investments by leveraging a
carrier-grade platform on which they can swiftly develop and deploy applications. It also provides optimized
performance, high availability, and integrated, seamless operations management for mission-critical
deployments. Figure 4.1 illustrates ONAP‟s architecture.
Figure 4.1: Oracle Network Applications Platform (ONAP) architecture [Source: Oracle, 2012]
4 ONAP is built on: Sun Microsystems telecom-grade hardware, management and virtualisation; Go-Ahead industry-
leading high availability; and Oracle’s robust software modules (database, middleware, software acceleration, OS (Oracle Linux)).
Applications
Hardware, Networking, Storage
Virtualization
Operating System
Telco-Specific Platform Components
Unified Availability
Platform Service Modules
IDK Appliance Assembly
E N D T O E N DM A N A G E M E N T
• One solution management
• Complete Life-cycle
management
• CLI and GUI Console
• Telecom presentation and
interfaces
• Automated installation
• Configuration management
• Evolution via Oracle Enterprise
Manager 12c – Functionality
via Management Packs
I N T E G R A T E D T E C H N O L O G Y S T A C K
• Single technology source
• Single support source
• Single patching framework
• Rolling patches
• No downtime
• Best in class components:
• Engineered together
• Certified together
• Managed together
• Supported together
• Deployed together
U N I F I E D A V A I L A B I L I T Y
• Single solution for SA
• Enables highest levels of availability
• Unique integrated offering – Oracle Clusterware
and Oracle Communications Service Availability
• Integration Development Kit (IDK)
• Appliance Assembly Kit for deployment
• Complete framework for appliance development
I N T E G R A T I O N
D E V E L O P M E N T K I T
UN
IF
IE
D
MA
NA
GE
ME
NT
VE
RT
IC
AL
LY
I
NT
EG
RA
TE
D
Carrier-grade application platform for evolving next-generation telecommunications | 9
© Analysys Mason Limited 2012 Oracle Network Applications Platform (ONAP)
ONAP is designed to provide a single deployment solution for current- and next-generation telecom
applications, thanks to its built-in tools of appliance assembler, integration development kit and a plug-in
architecture for additional platform service modules (PSMs). It also provides end-to-end management (Unified
Management) across applications and its hardware and software stack tiers. Unified Management leverages
Oracle Enterprise Manager as its foundation, in particular its automation of “life-cycle management”. The
ONAP “life-cycle management” solution offers two implementation choices for customers: Command Line
Interface (CLI) and User Interface (UI). ONAP customers are able to use a single, web-based console to manage
the complete set of life-cycle services offered by ONAP.
ONAP also provides Unified Availability across its hardware and software stack tiers. Unified Availability
provides an enterprise-grade clustering solution with Oracle Clusterware, and a carrier-grade availability
solution with Oracle Communications Service Availability (OCSA). As a result, ONAP customers have a choice
of enterprise- or carrier-grade application availability, depending on how mission-critical the application is.
ONAP‟s Appliance Assembly Framework provides application and component developers with the ability to
package applications and build a deployment plan on the ONAP infrastructure. ONAP also includes an
Integration Development Kit (IDK) that provides the APIs for integrating customer applications with ONAP.
The Appliance Assembly Framework and IDK are further enhanced with a unique role-based architecture that
simplifies the development and deployment process. ONAP‟s role-based environment supports each of the key
roles that are usually required when developing telecom applications, including: component developer,
development environment administrator, appliance assembler, appliance deployer and appliance administrator.
Segmenting the development roles and functionality in this way ensures a smooth process with fewer errors, as
well as a higher degree of consistency across a wider range of applications.
Appliance Assembly Framework, IDK, Unified Availability and Unified Management are baseline features of
ONAP. In addition, ONAP provides extended functionalities with optional PSMs. ONAP‟s plug-in architecture
allows PSMs to be added on-demand. These PSMs offer customers a comprehensive long-term technology
choice for application development and deployment.
ONAP is a compelling value proposition for CSPs and network equipment providers, as it offers the advantages of:
end-to-end management of both hardware and software
“lifecycle management” automation across installation, configuration, monitoring, management,
administration, diagnostics, testing, patching and upgrades
increased manageability and reduced support costs, through automation of various “life-cycle” service
end-to-end availability of both hardware and software
creating application-specific appliances by leveraging the Integration Development Kit (IDK)
a cost-effective technology refresh and choice of enterprise- or carrier-grade development and deployment.
Carrier-grade application platform for evolving next-generation telecommunications | 10
© Analysys Mason Limited 2012 Oracle Network Applications Platform (ONAP)
4.2 ONAP use cases
Oracle has been working with partners to develop telecom-specific use cases for ONAP ahead of its launch.
Figure 4.2 summarises some of the use cases that have been developed to date.
Figure 4.2: ONAP use cases [Source: Oracle, 2012]
Use case Description Benefits
Next-generation
OSS
ONAP provides an efficient way to
consolidate a broad range of applications
such as inventory management, service
assurance, service fulfilment,
configuration management and others.
High levels of platform modularity,
extensibility and virtualization allow
CSPs and suppliers to quickly adapt to
changing market needs and demands on
network management with the explosion
of mobile broadband traffic
Low cost of ownership with modularity and
virtualization to support varied market needs
Reduces time to market with a pre-integrated
platform stack and simplified life-cycle
management capabilities
Enables NG-OSS application innovation with
a COTS engineered platform such as SON
and ANDSF
Unified charging
and billing
ONAP can deliver unified (convergent)
charging and billing application
platforms. It enables rapid time to market
for new services and campaigns,
addressing the need for CSPs to offer
tailored pricing and promotions for
various market needs
Ensures highly available real-time unified
charging and billing systems with up to seven
9s service availability
Speeds up time to market with tailored
pricing and promotions for varied market
segments
Maximizes the capacity to innovate with
simplified business processes and
extensibility for future enhancements such as
Oracle’s TimesTen In-Memory Database for
performance optimization
Provides stackable scalability to meet
subscriber growth demands
All-IP RAN
controllers
ONAP’s flexible and extensible
architecture will support next-generation
mobile broadband networks such as LTE
while supporting existing 2G and 3G
RANs. It provides intelligence, flexibility
and availability of radio resources for
multiple RAN technologies, based on
mobile end-user service demands
Highest levels of application availability – up
to seven 9s – with stateful failover and
session integrity
Enables cost-effective dynamic scaling of
network resources and consolidation of radio
access networks with scalability and platform
extensibility
Speeds up time to market and drives
innovation with a COTS-engineered platform.
ONAP can be evolved to support software-
defined radio networks, remotely thereby
reducing costly site visits (truck rolls)
IMS migration and
scalability
ONAP provides a range of custom network
interfaces to SS7 and IP networks to bridge
legacy with next-generation IMS service
and capabilities, as well as a manageable
software layer that provides carrier-grade
high availability, scalability and a low-
latency response for services
99.99999% stateful availability
>5000 calls per second via modular scalability
33% reduction in service creation time
thanks to transparent network exposure of
legacy and IP resources for development
Remote consistent and automated scheduled
maintenance
In addition to the above use cases, ONAP will provide an evolving engineered, application platform to meet the
existing and evolving ICT needs of CSPs and suppliers.
Carrier-grade application platform for evolving next-generation telecommunications | 11
© Analysys Mason Limited 2012 Conclusion
5 Conclusion
As the IT and telecom domains converge to an ICT world, applications and innovations will be required to meet
the challenges of the evolving ICT landscape. In future, therefore, it is clear that CSPs and suppliers will be
differentiated from their competitors on the basis of applications, not the underlying hardware.
Oracle has developed ONAP, a carrier-grade, pre-integrated technology platform, to meet the present and future
business needs of CSPs and suppliers, including:
accelerating time to market with unified management, seven 9s service availability and cloud-based
deployment models
reducing the costs of deployment and life-cycle management of applications, and
reducing development cycle times, in order to maximize their ability to innovate new applications and
technologies and hence capture new revenue streams.
Carrier-grade application platform for evolving next-generation telecommunications | 12
© Analysys Mason Limited 2012 About the author
About the author
Glen Ragoonanan (Senior Analyst) is the lead analyst for Analysys Mason‟s Infrastructure Solutions research
programme. He joined Analysys Mason in 2008 and has worked as a consultant on projects involving next-
generation IT and telecoms networks, systems and technologies for incumbents, new entrants, private
companies, regulators and public-sector clients. His primary areas of specialisation include operations and
business support systems (OSS/BSS) solution architecture and integration for business process re-engineering,
business process optimisation, business continuity planning, procurement and outsourcing of operations and
strategies. Before joining Analysys Mason, Glen worked for Fujitsu, where he designed, delivered and managed
integrated solutions. Glen is a Chartered Engineer and project management professional with an MSc from
Coventry University.
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Carrier-grade application platform for evolving next-generation telecommunications | 13
© Analysys Mason Limited 2012 About Analysys Mason
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© Analysys Mason Limited 2012 About Oracle
About Oracle
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carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational support systems
and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the
Java platform running on more than three billion mobile and handheld devices. Oracle helps service providers
and network equipment providers innovate and exploit new business models, build strong, profitable customer
relationships, and streamline operations. For more information visit,
http://www.oracle.com/us/industries/communications/index.html
Oracle engineers hardware and software to work together in the cloud and in its customers‟ data centres. For
more information about Oracle (NASDAQ:ORCL), visit www.oracle.com.
Oracle industry solutions leverage the company‟s best-in-class portfolio of products to address complex
business processes relevant to the communications industry, helping speed time to market, reduce costs and gain
a competitive edge.