Engaging with Commissioning Heidi Bellamy - Director, Culture First Fiona Marriott - Adult Services Manager, Luton Culture
Mar 26, 2015
Engaging with Commissioning
Heidi Bellamy - Director, Culture First Fiona Marriott - Adult Services Manager,
Luton Culture
New support toolsEngaging in Commissioning is a practical resource pack produced by the LGA, cCLOA, Sport England and the Arts CouncilIt aims to:•Help the sector engage with other public services through commissioning•To bring sport and culture to more people •Contribute to better outcomes for individuals and communities
The commissioning cycle
Priorities
Needs
Resources
Userscommunities
Deliveryoptions
Procurement
Review
Monitoring
Delivery
Review Analyse
Do Plan
What outcomes do commissioners want? Primary prevention and re-ablement Personalisation – more choice for individuals Public Health and health inequalities Wellbeing - social networks, volunteering, addressing social determinants of health Attainment and skills Raising aspirations, self-esteem and self-confidence Narrowing the gap for looked after children Supporting ‘troubled’ families - more joined up solutions Physical health & mental well-being
Will this lead to more money coming in?
• Possibly • About relationships and not transactions• About better outcomes for communities• About seeing the world from a
commissioners perspective• About better strategic conversations,
profile and positioning
10 Lessons learned about commissioning 1. Engage in the process, starting from a sophisticated
understanding of need2. Engage as a strategic player and creative partner– not just
as a provider3. All about better outcomes for communities and individuals
– understand the differing levels of outcomes that commissioners are striving for
4. All about developing relationships• with commissioners• with other providers• with the wider sectorand not just about transactions
Lessons learned cont…..5. Service design – universal, targeted, personalised6. Articulating our offer – clarity of outcomes and
impact Commissioners are also looking for innovation
7. Evidence of outcomes 8. Understand the cost benefit ratios – to demonstrate
value for money and reduced dependency on other services
9. How the sector organises itself and communicates in the commissioning context
10.Go for some ‘best bets’
Reduced health inequalities
An environment where health and well-being is supported
Increased personalisation, and healthier lifestyle choices
Reduction in the number of people suffering from preventable conditions
Higher quality of life for older people
More children and young people have a healthy lifestyle
Increased mental health resilience
More communities developing, co-designing and delivering culture and sport
More people manage their care needs through self-help
Increased access locally to culture and sport programmes
Increased participation by adults in culture and sport
Overarching Strategic Outcomes
Intermediate Outcomes
Service Outcomes
Outcomes Framework
More people happier with their positive lifestyle choices
Culture and sport contributing to the economic vitality of communities
Culture and sport positively impacting on the lives of vulnerable children and young people
Health & Well-being Outcomes Triangle
Lets do it – step by stepSelf-assessment – what is your current position?Step one: Make a planStep two: Understand the commissioning processStep three: Who’s who in commissioning?Step four: Map the commissioning landscapeStep five: Ways in to the processStep six: Review and reflect
Community Based Cultural Activitiesfor Elderly People
Luton Borough Counciland
Luton Culture's Pilot Project2012/13
Background to the Project
• Charitable status – facilitates external funding• Health and Wellbeing agenda• Personalisation• New client group – elderly and vulnerable• Consultation with clients• Logistical issues• Training and cultural issues
Outcomes
The following outcomes were established for participants in the project:
• Reduced social isolation• Improved mental health• Increased opportunities for communication• Improved self confidence and self esteem• Development of new knowledge and skills
Activities Provided
• Arts and Craft• Music and Movement• Read Aloud• Tea and Talk• Reminiscence• Film Matinees• Christmas Party
Volunteer Support
• 1-2 people needed for each session• Had to commit to a number of sessions• Had to be able to communicate well and
empathise• Emphasis on listening skills, valuing people’s lives
and experiences• Helped people participate in activities• Didn’t deal with client’s personal needs
Issues Encountered
• Lack of customer turnover• Cultural differences between organisations• Preparation time• Transport• Organisational change• Temperature• Refreshments
Feedback from Customers• I feel more confident when out and about. I felt happier,
enjoyed getting to know people, talking helped me.• Activities got me moving; music played got me into a
dancing mood and uplifted my spirits• It calmed me down and helped my concentration• Communication was very good, I made new friends, I
looked forward to it each week• Going out, doing different things and meeting different
people makes you feel good.
Sustainability
• Business case submitted for future funding from the council
• Interest from several care homes and providers, has stimulated the market
• Potential funding through the Arts Council for care homes
• Interest from the Wellcome Trust for clinical research and establishing a model.
DiscussionWhat opportunities are there in your local
area?
What aspects might you draw on from the Luton Culture example ?
How will you communicate your offer, and who could you collaborate with?
Contact details
www.culture-first.comSign up to receive our free [email protected]