Engaging the customer from marketing through
retention
Commercial core systems
Internally developed core
banking
Data Driven customer journeys
Core
The Temenos Infinity – Standalone
Open Banking
Ecosystem
3rd party
developers
3rd party
providers
Bank
APIs
Op
en
AP
Is
AP
Is
Bank
Peripheral
Systems
Client Runs Software Temenos Runs Software
Client
Cloud
On-
premiseTemenos
Cloud
Temenos InfinityDigital Front Office (DFO)
Bank’s Back Office
Temenos InfinityR
isk
&
Co
mp
lia
nc
e
Watchlist
KYC
AML
Fraud
An
aly
tic
s &
Re
po
rtin
g
Customer
Profitability
Predictive
Analytics
Journey
Analytics
Embedded
AnalyticsOnboarding
HoldingsDocument
Output
Monitoring &
Logging
Business Support
ConsentUser
Management
Document
ManagementSecure Messaging
Single Customer View - CRM
Marketing Catalogue
Workflow
Servicing
Sales
Marketing
Digital Decision Engine
CMS
Core banking engine
Mobile Internet Call Centre Branch Agent RM Chat-bot ATM API
Presentation Process Integration
Reporting
Dashboard
Alerts &
NotificationsContact log
Portfolio
Management
Account
Aggregation
Payment
Order
Money
Mgmt/PFM.
API layer
API layer
Real-time
Engagement
Origination
INTEGRATE PROCESS OPTIMIZE
Temenos Infinity – Journey Manager
is a platform for building better
customer onboarding journeys
DESIGN
Open
UX
&
Maestro
The customer experience development environment, purpose-built for the
design of financial customer journeys
Rapid design
Omni-channel experience
Device preview
Rapid proofs of concept
Language localization
Accessibility and translation
support
Build new, re-usable
components or leverage pre-
built, drag and drop
components
Develop business rules,
validation rules, and other form-
based logic quickly
Utilize standard development
tools and practices
Transact Manager
The heart of the Journey Manager platform
Save and Resume
Enable users to start on one channel,
then resume elsewhere, with no login
or password creation required
Omni-channel enablement
Connect mobile, online, branch, and
the call center to create a
continuous experience designed to
acquire and onboard customers
Product bundling orchestration
Cross-sell multiple products from one
application and complete multiple
forms from a single input source using
built-in bundling
Extensibility
Accommodate unique integration
requirements with more than 20
extension points
Collaboration between parties
Pass an application between co-
applicants or provide call center
assistance to complete an
abandoned application
Digital signature integration
Offer digital signature options
ranging from simple scribble
signatures for touch devices to
integration with digital signature
providers added directly to the
design
Attachment management
Upload and handle attachments
for supporting documents and
bundling with the completed
package
Journey Manager
A server application that hosts forms, controls interaction with customers, calls
on specialized services like identity verification or risk analysis, and exchanges
data with back office systems of record.
Single sign-on Customize SSO packages using
standard protocols
Event logging Access logs of all key usage for
security, audit, and compliance requirements
Performance, Scalability, Fault
tolerance
Encryption Set advanced configurations to
satisfy encryption needs
Integrated A/B testing
Compare multiple application versions
to identify the optimal customer
experience
Security roles and permissions
Set granular access controls and
permissions to applications and
system operations
Reporting and scheduled jobs
Schedule jobs and tasks and create
automated reports
Journey Analytics
Behavioral analytics, focused on identifying abandonment hotspots and
enabling data-driven decisions for continuous optimization
Reports:
Optimization analysis
Dashboard
Drop-off
Timeline
User Journeys
Data Export
Fine-grained filters:
Time period
Device distribution
Operating system
Browser
Screen size
Location
Custom Milestones-New!
Comprehensive analytics:
Completions
Conversion rate
Time to complete
Active sessions
Keystrokes
Field error rates
Segmentation
Security:
AES-256 encryption
Fully-anonymized data
Data access control through
Avoka Transact Manager
Example Acquirer Customer Journey – Unauthenticated User
1
Prefill
Verification
Security
2 3 5 6
eSign
7Referral Management
Underwriting
Compliance
Fraud
8 Channels4
FCM
6
DEMO
Thank you
temenos.com