Engaging Non-HUD Funded Providers September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development Dawn Lee,

EngagingNon-HUD Funded

Providers

September 13-14, 2005St. Louis, Missouri

Sponsored by the U.S. Department of Housing and Urban Development

Dawn Lee, OC Partnership

Jan Marcason, Mid America Assistance Coalition

Michelle Budzek, The Partnership Center, Ltd.

September 13-14, 2005 St. Louis, MissouriSponsored by the U.S. Department of Housing and Urban Development

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Welcome

Brief Introductions• Emerging• Coalescing• MaturingWhat do you want to

learn in this session?


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Common Challenges

The Challenge Enticing providers who are not mandated to

participate Significant presence of privately funded faith-

based, grass roots agencies Abundance of small to mid-sized agencies with

limited technical and financial resources Providers with too many tasks, too little time Lots of players, lots of needs Engaging only shelter providers doesn’t provide a

complete picture Somebody has to pay for all of this


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Common Opportunities

The Good News Agencies realize the need for a more coordinated

system of care Long standing collaborative relationships may

exist among the providers HMIS efforts support the underlying vision and

mission for the community Outcome based funding opportunities are a fact of

life


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Ideas for Emerging Communities

Key Points Maintain consistent, honest communication Set expectations Downplay government regulations/requirements Bring the right people to the team Always remember WIIFM


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Ideas for EmergingCommunities

Key Points (Cont’d) Take the time to get to know your providers Partner with the champions first Begin with the end in mind Be flexible Be creative Publicly celebrate successes


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Bringing It All Together Develop an encompassing program that engages

agencies to want to participate Community Support Program – combines technical

training with access to resources Identify existing gaps and barriers and look to minimize

them Observe and ask questions – time, money, capacity

Provide a tool that exceeds HUD minimum requirements Complement agency’s workflow

Position the HMIS as a tool to support their efforts


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Bringing It All Together Establish a framework, but give providers choices

Type of integration, level of security, interface and reporting customization

Seek out funding opportunities that are aligned with program offering

Identify your assets and sell them Develop an effective marketing strategy

Branding, promotion, price, product, serviceSet objectives


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Coalescing Back to the Basics

A Continuum of Care is designed to move people from the streets to permanent housing…

Streets Shelter Transitional

HMIS is one of the keys to unlocking the house!


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Partnership Principles for Coalescing

1.Creating new partnerships…takes risk2.Take the lead in convening potential

partners (& funders) around an issue3.Realize that your agency cannot be all

things to all consumers • Figure out what you need to make a

quantitative/qualitative difference • Do what you do well• Find appropriate, quality partners with

strengths to support your weaknesses, or program gaps


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4. Structure honest discussions around “nice to have” and “have to have”• Broker realistic budgets• Figure out what you are bringing to the

table that you already have5. Structure the program to support the

partnership and continue its development• Consider ongoing project management

needs not just administrative needs• Consider data gathering needs• Consider evaluation


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7.Learn how to share and empower others through collaborative ventures that include planning and follow though

8.Use the power of partnerships to leverage systemic gain


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Coalescing Examples

Example – Family Shelter Partnership Program Common grant applicationsCommon reportingCase sharingRecidivism Project

Example – Homeless Individuals Partnership ProgramCommon outcomes…ending CHInviting & nurturing Faith-based participation

Example – Substance Abuse InitiativeOpens the SA treatment doorSystem change


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Maintaining Engagement in a Mature HMIS

• Involve faith-based organizations in programs for which you control funding (case management/FEMA EFS program)

• For FEMA Emergency Food & Shelter program, a requirement is unduplicated service


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• Many faith-based organizations collect “non-traditional” information

• Make sure software can be customized to collect information not universally required


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• Many faith-based organizations have funding to make modifications

• Don’t be afraid to ask them to pay for customization or integration


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• Faith-based organizations need to see the bigger community picture

• Make sure that client service is at the forefront of the HMIS planning and outputs

• Outcome measures are key to future funding for faith-based organizations


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Wrapping It Up

Engaging is an Ongoing Process• Relationship is at the heart of a solid HMIS,

no matter what stage of development• No matter what stage you are in there are

always opportunities for growth, development, change

• Keep your pulse on the community – don’t be “out of date”


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Answering Open Questions

Engaging Non-HUD Funded Providers September 13-14, 2005 St. Louis, Missouri Sponsored by the U.S. Department of Housing and Urban Development Dawn Lee,

Documents

department of housing

wiifm slide

urban development dawn

providers doesnt

providers partner

providers hmis efforts

fact of life slide

financial resources