Engaging Employees Through HPLT

Lead International UK

Lead International Jordan

Lead International USA

Lead International India

Serving Companies and Leaders Globally

Engaging Employees

through High

Performance Teams

LEAD International

Andy Eilers, LEAD Area Director for Kolkata

Andy Eilers, LEAD Area Director for Kolkata

Larry Cox, LEAD UK/USA Board of Directors

Mike Gardiner, LEAD Partner & CEO of OnsiteRIS, Inc.

Steven Rubado, LEAD India Board Member

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Five Practices of a Great Leader

1 See and Shape the Future

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3

4

5

Engage and Develop Others

Reinvent Continuously

Value Results & Relationships

Embody the Values

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Engage and Develop Others

Learning Objectives

• Understanding Engagement

• Measuring Engagement

• Driving Engagement through High

Performance Teams

What does an engaged

employee look like?

JOURNAL QUESTION:

Defining Engagement

• Engaged employees are involved in, enthusiastic about, and committed to their work and contribute to their organization in a positive manner.

• They work with passion, perform at consistently high levels, drive innovation and move their organization forward

What percent of employees worldwide

are engaged at work?

A) 13 percent

C) 53 percent

B) 33 percent

D) 73 percent

What percent of employees worldwide

are engaged at work?

A) 13 percent

What percent of employees in South Asia

are engaged at work?

A) 50 percent

C) 20 percent

B) 30 percent

D) 10 percent

What percent of employees in South

Asia are engaged at work?

D) 10 percent

What percent of people said they have

the opportunity to do what they do

best at work every day?

A) 20 percent

C) 60 percent

B) 40 percent

D) 80 percent

What percent of people said they have

the opportunity to do what they do

best at work every day?

A) 20 percent

If your manager

primarily…

The chances of you

being actively

disengaged are…

Ignores you 40%

Focuses on your

weaknesses22%

Focuses on your

strengths1%

Measuring Engagement

• Engaged- loyal and psychologically committed to the organization.

• Not Engaged- may be productive but they are not emotionally or psychologically connected to the organization.

• Actively Disengaged- they are unhappy with their work and insist on sharing that unhappiness.

Defining Engagement

• Engaged employees are involved in, enthusiastic about, and committed to their work and contribute to their organization in a positive manner.

• They work with passion, perform at consistently high levels, drive innovation and move their organization forward

LEVEL 1Who does what?

ENGAGEMENT

LEVEL 1Who does what?

ENGAGEMENT

LEVEL 2Creating an environment for growth

Build on strengths

LEVEL 2Creating an environment for growth

LEVEL 1Who does what?

ENGAGEMENT

“Engaged employees have a line-

of-sight on their own future and

on the organization’s mission and

goals. They are ‘enthused’ and

‘in gear.’”

BLESSING WHITE

EMPLOYEE ENGAGEMENT REPORT 2008

High Performance Teams

RESULTS

TALENT

A look at High Performance Teams

Start with Results

• People have to know what the purpose of the organization is…why do you exist?

• Where are you going?

• What is “success” for your organization?

• Communicate clearly…don’t make assumptions

Qualities of Healthy Teams - Talent

• Character

• Selection & Fit

• Team Oriented

• Work Ethic

• Attitude

• Dedication & Loyalty

• Aptitude

“In determining ‘the right people,’ the

good-to-great companies placed

greater weight on character attributes

than on specific educational

background, practical skills or work

experience…they believed

dimensions like character, work ethic,

basic intelligence, dedication to

fulfilling commitments, and values are

more ingrained.”

Good To Great --- Jim Collins

The Right People for the Right Job

Take the Interview process

seriously!

Awareness Building:

DISC, Gallup Strengthfinders,

Stand-Out, Meyers Briggs, etc

Know your people, catch them

doing things right.

**Larry on Talent**

How do you find new talent and

discover the talent that is already on

your teams?

Qualities of Healthy Teams - Skills

• Behaviors that can be learned & taught

• Knowledge

• Physical

• Competence

• Quality

• Training & Practice

Head, Heart, and Hands

Which of you have a

coach or a mentor?

Which of you are serving

as a coach or mentor?

What is a Coach?

•An instructor or trainer.

•A mentor or tutor.

• Someone who works to developothers.

Performance Coach

• Recognizes that team members have different learning styles.

• Understands that team members are at different learning stages.

• Tailors individual development plans, instruction, and performance evaluation to fit the learning style and learning stage of each team member.

Learning Styles

•Visual - learn new skills by seeing and learn new information best through visuals.

•Auditory – learn best through the use of verbal communication and lectures.

• Tactile – a hands-on approach to learning.

Learning Stages

•Novice – someone just starting out

•Apprentice – someone in training

• Journeyman – someone able to work independently

•Master – someone able to teach others

Mike on Skills…

Qualities of Healthy Teams - Community

• A place where people…– know each other deeply

– serve each other willingly

– genuinely care for one another

– people celebrate and mourn together

• It is what gives additional meaning to the work beyond the value of work itself.

• The element of high-performance teams that turbo charges their performance.

• Separates the great from the good.

How to Build Community

• Build Trust

• Give Time & Love

• Conflict Management – Communication is key

The Leader’s Role in Creating Community

• Value community as much as talent and skills.

• Be vulnerable and transparent.

• Ensure the team invests appropriate time on community-building activities.

• Always look for ways to help the team do life together.

High Performance Teams

RESULTS

TALENT

Q & A