Who we are and what we do
Dec 04, 2014
SaaS Provider
• London, NYC, Chicago, AmsterdamNorwalk CT (HQ)
• Founded 1998, Profitable, Diverse and mutually supporting businesses
• We now serve…
300+ enterprise and corporate clients; which includes over 6,000 local outlet accounts,representing over 22,000 active social network connections currently being managed.
Who are we?
Sept 2010: Launched Engage121Oct 2010: Mashable “Top Five SMMS for Business”Nov 2011: Mashable Finalist, Digital Company of YearMay 2012: Gartner; Cool vendor “Customer Service and Social CRM”Now: Local Social platform expanding through EMEA
What are they saying about us?
Our Clients
Social CRM – End-to-end Solution
Planning: Integrated workflow & project mgt.
Explore:Monitor the Social Web
Listen: Hear local customers, influencers
Care: Respond to customers quickly
Speak: Engage people locally, one-to-one
Publish: Campaign management & apps
Evaluate: Measure and analyze your efforts
Integrated Social Platforms
COMMUNITIES BLOGS/MICROBLOGS LOCATION BASED
ANALYTICS
BLOGS/FORMS/WIKIS
Instagram CRM INTEGRATION
Facebook Ads. Allows our users to launch an on-target, on budget Facebook Ad with every post.
SocialFlow integration.
SocialFlow’s real time feedback helps you create relevant content and time your posts to resonate with the current social media buzz.
Traackr integration. Traackr helps you engage the people who are engaging your audience by using keyword searches to identify the influencers in your space.
Clarabridge integration…
Text analytics
Clarabridge – best of breed analytics software
Sentiment & NLP across 10 languages
Ability to custom define searches for detailed monitoring (search with search)
Organize & direct content by type to appropriate teams (customer care, product feedback etc.)
Monitoring Language, Sentiment
Deliver a robust enterprise-level social media management solution, including:
The ability to manage multiple brands/teams/locations and all of their social networks in one place Monitoring Publishing Listening Facebook Advertising and
promotional/lead capture apps
Setting compliance guidelines, permissioning and approval chains
Enabling management of projects, groups, teams, tasks and customer service
Multi-Brand Dashboard
The ability to control the type of access and functions available to team members Intern Community
manager Moderator Content creator Analyst Manager
Define & modify roles easily and cascade them across the organisation
Workflow Management: Start by managing your teams Permissions
Engage121 permission dashboard
Permissioning – Flexible Controls
Asset management: Library for content
Add/Manage your assets in Library (Images, Content and Video)
To post assets to Facebook you must first upload the files to your Library, you may also create as many Libraries as you need.
To upload new assets you can either Create a Library or Upload, then Name your file and select what type of asset it is.
Create a NewLibrary
Denotes aLocked library that you can not edit; however you may use these assets
Add a New Asset
Click to View Library
Campaigns: Creating, tagging & reporting
Create campaigns, tag posts and content to particular campaigns & watch the campaign dashboard track your results.
End to end workflow: Planning tools for teams
Your Engage121 Calendar (Planner) helps you, manage your posts, projects, tasks and quickly view all that is happening in one, easy to use panel.
End to end workflow: Tasks and communication
An internal communication and work flow improvement resource. Which gives you the ability to assign tasks, direct message, and approve/decline content.
Multi-view: Continuous moderationof multiple channels
Panel ViewThis link delivers an expanded quick view of all of your listen filters.
Workflow: Quickly see team workflow
Quickly see where colleagues have responded or engaged with the community & click quickly through the conversation for context
Workflow: Assign content within a team
Individual Post from a User you are connected to.
Assign Button allows you to pass content/tasks to other team members
Keep on top of workflow: Alerting
•Workflow: Manage any of your Alerts or Add a new Listen Alert
Every Alert can be edited by clicking the blue arrow on the right side of each category, then by clicking the Name of your Alert.(This applies to Explore, Listen and Evaluate)
In this section, you can also add a new Listen Alert. Simply press the Add an Alert button.(Explore and Evaluate Alerts must be Added within those Tab sections)
Click Here to Preview the category Alerts
When you select the Name of your Alert, you may edit all options as shown here
Rules & Permissioning
Branding, Hot Content, Promotions,
Apps
Performance Reports on Usage,
Community Growth
Branches/Outlets
EnterprisePublish directly to brand SM networks
Publish directly outlet SM networks
Engage121 Local Social was specifically designed for organizations with distributed sales mechanism’s like wholesalers, franchises, branches or stores.
Local Social