Service Agent Issue/Case Solution Knowledge Conversation Expert Customer Persistent Systems has launched the Engage 360 solution to help businesses transform their customer support and service engagements. This is achieved by enabling support and service agents and supervisors with unified, intuitive and pertinent access to case and customer relevant information right within the Salesforce experience. Persistent has tapped into Salesforce’s Service Cloud Console and Visual Force capabilities and leveraged Attivio’s Data Unification Platform and its Enterprise Search technology to deliver this solution. Engage 360 has passed the Salesforce security review and is an approved business app available in the Salesforce AppExchange. ENGAGE 360˚ SOLUTION For Salesforce Service Cloud www.persistent.com
2
Embed
ENGAGE 360˚ SOLUTION · Customer Persistent Systems has launched the Engage 360 solution to help businesses transform their customer support and service engagements. This is achieved
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Service Agent
Issue/Case Solution
Knowledge
Conversation
Expert
Customer
Persistent Systems has launched the Engage 360 solution to help businesses transform their customer support and service engagements. This is achieved by enabling support and service agents and supervisors with unified, intuitive and pertinent access to case and customer relevant information right within the Salesforce experience.
Persistent has tapped into Salesforce’s Service Cloud Console and Visual Force capabilities and leveraged Attivio’s Data Unification Platform and its Enterprise Search technology to deliver this solution.
Engage 360 has passed the Salesforce security review and is an approved business app available in the Salesforce AppExchange.
Leverages advanced text extraction and content analytics
Extendable to diverse information sources and non-English content
Allows enforcement of enterprise access control and business profiles
About Persistent SystemsPersistent Systems (BSE & NSE: PERSISTENT) builds software that drives our customers’ business; enterprises and software product companies with software at the core of their digital transformation. For more information, please visit: www.persistent.com