Timeware Placing customers at the heart of the business
(ENG) Timeware - Placing customers at the heart of the business (Institutional Presentation)
Nov 27, 2014
Timeware is a company founded in 2003 with the goal of putting our clients “at the center of business” offering customized Help & Service Desk Services, System Integration, Web Site Development, Business Intelligence, Microsoft Professional Services, Cloud Collaboration and Mobile Solutions. We are a Microsoft Partner specialized in Cloud/Collaboration Solutions (Microsoft Office 365, Microsoft Azure) and Business Intelligence. Here we explain who we are, our core values, our partnerships and our areas of expertise. Visit our website (www.timeware.it) and our LinkedIn Company Page (https://www.linkedin.com/company/timeware-srl) for further information.
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TimewarePlacing customers at the heart of the business
Confidential – Property Timeware 2Placing customers at the heart of the business.
Timeware: About us
o Founded in 2003, combines entrepreneurial and managerial experiences developed in leading companies in ICT sector
o Offers solutions, services and expertise to its customers on how to manage, evolve, expand and optimize their business
o Partner for Microsoft Cloud / Collaboration and Business Intelligence solutions (Microsoft Office 365, Microsoft Azure)
o Aimed at cross-industry markets o It has developed specific solutions for Retail & Hospitality sectoro Turnover 2013: € 3M o Website: www.timeware.it
Confidential – Property Timeware 3Placing customers at the heart of the business.
Timeware: Our Mission
Add value to the relationship among the companies, the markets and the customers/end users.
Achieve for our clients the most effective solutions to improve internal and external business processes.
Give timely and personalized answers to customer needs within our areas of expertise.
Confidential – Property Timeware 4Placing customers at the heart of the business.
Timeware: How we operate
MARKETSCustomer/End
User
INTERNALORGANIZATION
Company
Improving theRelationship among
Companies, Markets and Customers
Confidential – Property Timeware 5Placing customers at the heart of the business.
Timeware: What we doo Solutions for Business Intelligence & Smart Reporting for vertically integrated market,
customized and segmented by level and organization o Solutions for Customer Engagement
o Marketing Consulting o Mobile Couponing and Digital Wallet o Digital Signage o Promotional engines for digital contests (Instant win, Promochecker)
o Marketplace / Collaborative Web Ecosystem Solutionso Solutions for Points of Sale o Customized Software Development o Project management, Project Rollout o Service Desk (24/7 assistance, value stack coverage up to the level of business
applications) o Cloud/Collaboration and Business intelligence Solutions based on Microsoft (Office
365, Azure) o Consultancy on Microsoft Technology o Network Design and Implementation o Consulting on IT Security
Confidential – Property Timeware 6Placing customers at the heart of the business.
Timeware: 3 Competence Centerso Solutions – System Integration, Partner Microsoft
o Mobilityo Cloud Solutionso Virtualizationo Unified Collaboration Microsofto Exchange, Sharepoint, Business Intelligence
o Services – Services outsourced or implemented on-siteo Service Desko Functional integration (Procurement, Project management, Software & Hardware maintenance)o Outsourcingo Staging, Installation & Rollout
o Digital – Advanced Solutions for Customer Experience and Business Managemento Retail Customer Engagemento Data Flow & Collecto Business Intelligence & Smart Reportingo Digital Couponingo Web Developmento System Integration
Confidential – Property Timeware 7Placing customers at the heart of the business.
Timeware for McDonald’s
o Service Desk 24-7-365 on the infrastructure, Application MGMT & Business Processes
o Deployment/Rollout Software Solutionso Customized Software Development o Business Intelligence, Reporting & Dashboardo Hostingo Managing approximately 460 restaurants to support IT/application and
SPOC for all problems (including general services) o Collaborative Web Portalo Partial outsourcing of IT infrastructure
Confidential – Property Timeware 8Placing customers at the heart of the business.
Timeware for Almaverde Bio
o Migration of the legacy management application to a new solution (Project management & Rollout)
o Supply of software for the management of the point of sale, loyalty and integration with the migrated software
o Rollout of the new storeso Partial outsourcing of IT infrastructureo In progress: Server Hosting, Business intelligence
(OFR: Organic Food Retail)
Confidential – Property Timeware 9Placing customers at the heart of the business.
Timeware for Tigros
o Technological Service Desk operating 15h a day, 365 days a year.
o Consulting on innovative processes in Retail Industry (Click & Collect, order items online and collect them at the point of sale)
Confidential – Property Timeware 10Placing customers at the heart of the business.
Timeware for Affinion
o Creation of promotional contests based on our PromoChecker Promotional engines
o Available on traditional (Trony, Mediaworld) and digital sales channels (Amazon)
o Creation of promotional contests based on our Instant Win engineso Used on Web desktop and Mobile platformso Access to customized reporting regarding the competitions
Viale Cassala, 22 – 20143 Milano, ItalyPhone: +39.02.89699260 – Fax: +39.02.89699290
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