Energy Services Management FEBRUARY 2014
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Energy Services Management
FEBRUARY 2014
The solution suite
enabling Energy
Service Providers to
actively engage with
their customers.
What is Energy Services Management?
ENERGY SERVICES MANAGEMENT | JANUARY, 20142
The change to Energy
Service Providers
(ESP)
is happening now.
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Tectonic shifts are coming
to the energy industry.
As democratization of
energy technology grows,
customer expectations
will change.
Marketplace Disruption
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ENERGY SERVICES MANAGEMENT | JANUARY, 20145
Marketplace Disruption
TECHDISRUPTION
REGULATORYHURDLES
ENLIGHTENEDCUSTOMERS
ENERGY
SERVICE
PROVIDER
・ Syndicates forming – Google/Nest
・ Non-traditional electricity providers
・ Growth in solar
・ Demand-side programs
・ Growth in DERs
・ The iPad generation
・ Increased value in bundeled services
Solar Is The Early Indication
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Solar generation grew by 70% in 2012 alone
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Home Energy: An Attractive Market Space
LAST MILE
COMPANIES
TECHNOLOGY
DISRUPTORS
PROGRESSIVE
UTILITIES
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We’ve seen
it before:
INFLECTION POINT
MARKET PRESSURES
TRADITIONAL
MARKETPLACESERVICES
Telecommunications
SAME OLDSERVICES
BUNDLEDSERVICES
• Mobile
• Broadband
• Automation
• Security
TIME
DE
MA
ND
Technology Disruptors
Regulatory Changes
Enlightened Consumers
New Entrants
to Market
• Landline Telephone
ENERGY SERVICES MANAGEMENT | JANUARY, 20149
We’ll see
it again:
INFLECTION POINT
MARKET PRESSURES
Technology Disruptors
Regulatory Changes
Enlightened Consumers
New Entrants
to Market
TRADITIONAL
MARKETPLACESERVICES
Energy Services
SAME OLDSERVICES
BUNDLEDSERVICES
• Energy
Efficiency
• Demand
Management
• Automation
• Security
TIME
DE
MA
ND
• Generated Energy
The Characteristics Of An
Energy Service Provider
• Move from a regulated mentality to a commercial mentality (for utilities)
• Driven by data
• Providing highly personalized experience
• Every interaction is a revenue opportunity
• Ability to match offers with consumers in real-time
• Real-time transaction with distributed generation and energy market places
• Flexible (open) approach to new technologies
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How will this
change the
Energy Industry?
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New Energy Ecosystem
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ELECTRIC
VEHICLES?
ENERGY
SERVICES
DISTRIBUTED
ENERGY
RESOURCES
EFFICIENCY
MANDATES
DEVICE
EFFICIENCY
TRADITIONAL
GENERATION
VA
LU
E
TODAY TOMORROW
Resulting Impact
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DEMAND-SIDE
PRESSURES
INCREASED COST
TO GENERATE
POWER
Energy Service Provider
ENERGY SERVICES MANAGEMENT | JANUARY, 201414
NEW BUNDLED
SERVICES
GENERATED
ENERGY
Successful players in the
ESM market will create
opportunities to turn
demand-side pressures
into new revenue streams
that elevate their
customer relevance
ENERGY SERVICES MANAGEMENT | JANUARY, 201415
ENERGY SERVICES MANAGEMENT | JANUARY, 201416
Energy Services Management Requirements
CUSTOMER:
ESM
INSIGHT CHOICE
CONTROL
Insight into energy usage
ENERGY
SERVICE
PROVIDER:
Insight into
customer behavior
CUSTOMER:
Choice about program
participation
ENERGY
SERVICE PROVIDER:
Segmentation and
customer targeting
CUSTOMER:
Control over energy
ecosystem
ENERGY
SERVICE
PROVIDER:
Greater control over
business through
customer engagement
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