Encouraging the Encouraging the Heart Heart To Increase Productivity, To Increase Productivity, Performance, & Employee Performance, & Employee Satisfaction Satisfaction * * Donna Schilder, PCC Donna Schilder, PCC Leadership & Career Coach Leadership & Career Coach www.DonnaSchilder.com *Based on: Encouraging the Heart by Kouzes & Posne
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Encouraging the Encouraging the HeartHeart
To Increase Productivity, To Increase Productivity, Performance, & Employee Performance, & Employee
SatisfactionSatisfaction** Donna Schilder, PCCDonna Schilder, PCCLeadership & Career CoachLeadership & Career Coach
www.DonnaSchilder.com
*Based on: Encouraging the Heart by Kouzes & Posner
““Researchers found that managers Researchers found that managers who treated employees with who treated employees with kindness, respect, and fairness got kindness, respect, and fairness got much better performance from their much better performance from their teams.”teams.”
Journal of Product Innovation Management,Journal of Product Innovation Management, March 2009 March 2009
““Corporate kindness positively impacts Corporate kindness positively impacts profits.” profits.” Leading with KindnessLeading with Kindness, Baker and , Baker and O’MalleyO’Malley
Characteristics of kind mangers: Characteristics of kind mangers: Compassion*Compassion* Gratitude* Gratitude* Humor*Humor* IntegrityIntegrity AuthenticityAuthenticity HumilityHumility
9
Impact of Motivating Impact of Motivating EnvironmentEnvironment
A Gallup Workplace Audit found that if A Gallup Workplace Audit found that if a work group had the 12 Attributes of a work group had the 12 Attributes of a Motivating Environment they were: a Motivating Environment they were: 50% more likely to achieve customer 50% more likely to achieve customer
loyalty loyalty 40% more profitable40% more profitable 10% less turnover*10% less turnover*
On average U.S. companies lose half their workforce every On average U.S. companies lose half their workforce every year. A 5% decrease would double their profityear. A 5% decrease would double their profit
10
12 Attributes of a 12 Attributes of a Motivating EnvironmentMotivating Environment
1.1. I know what is expected of me.I know what is expected of me.4.4. I receive recognition for good work.I receive recognition for good work.5.5. Someone at work cares about me as a Someone at work cares about me as a
person.person.6.6. Someone at work encourages my Someone at work encourages my
development.development.7.7. Someone at work has talked to me about my Someone at work has talked to me about my
progress.progress.8.8. My opinions seem to count.My opinions seem to count.9.9. The mission/purpose of my company makes The mission/purpose of my company makes
me feel my job is important.me feel my job is important.
11
At the Heart of At the Heart of Encouragement:Encouragement:
“ “I care about you and what you I care about you and what you do.”do.”
12
The Encouragement IndexThe Encouragement Index Take The Encouragement IndexTake The Encouragement Index
Identify areas for improvementIdentify areas for improvement Recommit to doing what you do wellRecommit to doing what you do well
13
Action Plan For Action Plan For Encouraging OthersEncouraging Others
The Seven Essentials of The Seven Essentials of EncouragingEncouraging
1.1. Set Clear StandardsSet Clear Standards2.2. Expect the BestExpect the Best3.3. Pay AttentionPay Attention4.4. Personalize RecognitionPersonalize Recognition5.5. Tell the StoryTell the Story6.6. Celebrate TogetherCelebrate Together7.7. Set the ExampleSet the Example
15
1. Set Clear Standards1. Set Clear Standards Create clear goalsCreate clear goals
Ask for employee input into their goalsAsk for employee input into their goals Give consistent feedback to:Give consistent feedback to:
Let them know they are meeting their Let them know they are meeting their goalsgoals
Guide them to correct their courseGuide them to correct their course
16
1. Set Clear Standards1. Set Clear Standards Show employees how their values Show employees how their values
align with the company’s goalsalign with the company’s goals Help employees feel pride in their Help employees feel pride in their
workwork
17
2. Expect the Best2. Expect the Best High expectations = high High expectations = high
performanceperformance
18
3. Pay Attention3. Pay Attention ““Care by Walking Around”Care by Walking Around” Listen with your eyes and your heartListen with your eyes and your heart Put employees firstPut employees first
Understand their barriers & Understand their barriers & challengeschallenges
Ensure they have what they needEnsure they have what they need
19
3. Pay Attention3. Pay Attention Catch them doing something rightCatch them doing something right
Craft recognition carefullyCraft recognition carefully Ask the employeeAsk the employee Impersonal recognition can de-motivate Impersonal recognition can de-motivate
Give recognition consistentlyGive recognition consistently
5. Tell the Story5. Tell the Story The language of The language of
leaders is storiesleaders is stories Stories Stories
Clarify expectationsClarify expectations Teach, inspire, and Teach, inspire, and
motivatemotivate
23
Telling Great StoriesTelling Great Stories Identify the PeopleIdentify the People Give the ContextGive the Context Outline the PredicamentOutline the Predicament Highlight the ActionsHighlight the Actions Show CausalityShow Causality
24
Recognition Story Recognition Story ExerciseExercise
Develop a story using the outlineDevelop a story using the outline Person A - Tell a story to your partnerPerson A - Tell a story to your partner Person B – Person B –
Listen with your heartListen with your heart Give your partner feedbackGive your partner feedback
Switch roles and repeat the exerciseSwitch roles and repeat the exercise
25
6. Celebrate Together6. Celebrate Together Builds momentum Builds momentum
Increases commitment Increases commitment
Builds communityBuilds community
Fills us with energyFills us with energy
26
7. Set the Example7. Set the Example Every morning encourage yourself Every morning encourage yourself Genuinely care about your Genuinely care about your
employeesemployees Connect on a personal levelConnect on a personal level Solicit, gracefully receive, & act on Solicit, gracefully receive, & act on
feedback from your stafffeedback from your staff
27
Ways to Encourage the Ways to Encourage the Heart:Heart:
Take ActionTake Action SmileSmile ““Thank you”Thank you” ““Good morning”Good morning”
Meeting Agenda Item: Meeting Agenda Item: ““I heard something good about I heard something good about
you”you”
28
Ways to Encourage the Ways to Encourage the Heart:Heart:
Use Encouraging LanguageUse Encouraging Language ““I know you can do it”I know you can do it”
29
Ways to Encourage the Ways to Encourage the Heart: Heart:
Evaluate YourselfEvaluate Yourself Do your actions match your values?Do your actions match your values?
ValuesValues ActionActionSupport othersSupport othersNurture others’ skills & Nurture others’ skills & abilitiesabilitiesDelegate so employees can Delegate so employees can growgrow
Focusing on paperworkFocusing on paperworkCancelling meetings with Cancelling meetings with staffstaffNot spending time with staffNot spending time with staffDoing it all myselfDoing it all myself
30
Ways to Encourage:Ways to Encourage:Set Them Up For SuccessSet Them Up For Success
Ensure you truly believe that the Ensure you truly believe that the goals assigned to each employee are goals assigned to each employee are attainableattainable
31
Ways to Encourage the Ways to Encourage the Heart:Heart:
Create Rapport & UnderstandingCreate Rapport & Understanding Walk in your employees shoesWalk in your employees shoes
32
Action Plan – Becoming an Action Plan – Becoming an Encouraging LeaderEncouraging Leader
What Will Get in the What Will Get in the Way?Way?
I don’t have timeI don’t have time It’s too late to changeIt’s too late to change My employees will think My employees will think aliensaliens took took
over my bodyover my body
34
Creating an Encouraging Creating an Encouraging CultureCulture
Encourage superiorsEncourage superiors Encouragement IndexEncouragement Index Coach Leaders to improve their skillsCoach Leaders to improve their skills Discuss Discuss Encouraging the HeartEncouraging the Heart www.DonnaSchilder.com/RecommendedReading