Enabling Business With IT at the Indian Railways

8/8/2019 Enabling Business With IT at the Indian Railways

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Submitted By :

Anubhav Kumar (10ESPHH010019)

Sadab Alam (10ESPHH010005)

Bhaveshkumar Jain (10ESPHH010016)

Ragesh Nair (10ESPHH010008)

Enabling Business With IT at

The Indian Railways


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The Indian Railways (IR) is a truly great institution.

It is a global giant that operates profitably, effectively

and with relatively little government support.

MCKINSEY & COMPANY


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Agenday Business Strategy and Role of IT

y Background Of Indian Railways (IR) in early 2000s

y Need For IT

y Rakesh Mohan Committee

y IT recommendations of The Committee

y IT initiatives by The Indian Railways

y Details about some important IT initiatives of IR

y Benefits Of IT

y Performance of IR during the last decade

y Future IT planning of IR

y Vision of the IR Up to 2025


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Business StrategyA business plan defining:

y The company vision;

y The strategy and tactics that will enable the company toreach those objectives;

y The resources required, and how they are going to beobtained;

y What the main milestones and steps are along the way;

y Who is responsible for causing each step to occur;

y What are the company's business risks and external factorsthat need to be kept under review for indications that achange in strategy or plan may be required.


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Role of ITy Provides a means to increase the efficiency of the

organization. In the Railways also, this will be the case.

y Two-fold role of Information Technology :

Role 1: an information highway

y To provide information across the organization where andwhen required.

Role 2: a personal productivity tool

y To increase personal productivity at all levels.


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Six Stages of IT Introduction (by Nolan)

y Initiation

y Contagion

y Controly Integration

y Data Administration

y Maturity


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Background

y World's second-largest Railway

y 6,853 stations

y 63,028 kilometers of track

y 37,840 passenger coaches and 222,147 freight cars

y 4.83 billion passengers and 492 million tons of freight annually

y 11 million passengers climb aboard one of 8,520 trains each day,about 550,000 have reserved accommodations

y Declared to be heading towards bankruptcy as per the ExpertGroup on Indian Railways in 2001

y Is today the second largest profit making PSU after ONGC


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The Rakesh Mohan Committee

y Set up in 1998 to find ways of making private investment in the

cash strapped Railways

y Submitted the interim executive summary on the 17th of February

to the then Railways minister Ms. Mamata Bannerjee

y Report made recommendations on reform in the following areas:

Pricing strategy for Freight and Passenger services

Restructuring the entire approach for Investing

The various options open to the Railways to finance its investmentUtilization of IT for restructuring the railways operations.

Reinventing the entire organizational structure of the railways


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The Rakesh Mohan Committee

(contd.)

y The following were the chief recommendations of the

committee with regards to the application of IT for

Indian Railways:Freight Revenue Enhancement

Passenger Revenue Enhancement

Operational Cost Reduction

Initiatives to improve its Decision Making


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Key IT Initiatives by Indian Railways

Passenger Reservation System (PRS)

Ticketing

TTE's Hand Held Terminals Project (HHT Project)

Unreserved Ticket System (UTS)

Automatic Ticket Vending Machines (ATVMs) Integrated Coach Management System (ICMS)

Freight Operation Information System (FOIS)

Integrated Train Enquiry System (ITES)

Rake Management System (RMS)

Terminal Management System (TMS)

Parcel Management System (PMS)

ERP for Human Resource Management System

IT Projects of IRCTC


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Benefits of ITy Reservations can be carried out anywhere at any point of time

y Real-time information to citizens, freight customers and

passengers

y The implementation of new strategies have led to improvement in

overall system reliability with an increase in applications

availability due to reduced downtime.

y Cost Savings provides low cost of ownership and requires less

maintenance

y Time savings reduction in time required to prepare reservation

charts by 50 %; reduces backup time; drastic fall in the queue

waiting time


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Performance of IR


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Future Initiatives

y Crew Management System (CMS)

y e-Payment of Freight

y Associating with banks for the issue of e-Ticket from their ATMs

y Initiatives are being taken for booking tickets through callcentres.

y Safety Systems (GPS, Embedded Systems)

y GIS based Track Maintenance Systems


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Vision and Roadmap Up to 2025 of

Indian RailwaysFour Aspects of Vision 2025 :

y Commitment

y Planning

y

Fundingy Resources

Roadmap for the Vision 2025 :

y Period 1 (2005 to 2010) : Automation

y

Period 2 (2010 to 2015) : Synergyy Period 3 (2015 to 2020) : Global acceptance

y Period 3 (2020 to 2025) : Integration


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Thank You!


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Questions?


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Passenger Reservation Systemy CMC Software company developed IMPRESS an online transaction

processing in 1985

y IMPRESS became operational in 1987

y The current software is CONCERT,

implemented by the Centre for Railway

Information Systems (CRIS)

y At more than 1,400 locations and

more than 5,000 terminals

y Handles more than 3,000 trains, involving more than one millionpassenger transactions per day

y Consists of 2.5 million lines of code, involving complex business logic.

y Supports 1 million reservation/cancellation/modification transactionsand 10 million enquiries in a day


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Passenger Reservation System

(contd.)

y Response time of less than a second for

local transactions and less than three

seconds for network transactions

y Supports both graphic user interface (GUI)

and character-based terminals

y Designed as an open distribution system

y Secured against intrusion by two-level

user authentications

y Data encryption facility to prevent hacking

y Substantial savings in transportation costs and in reservation timey Substantial reduction in cost per ticket issued, manpower savings, savings in

space required, less strenuous work, higher productivity and fewer errors


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CONCERT

(Country Wide Network of Computerised

Enhanced Reservation and Ticketing )

Integrates five Regional

Reservation Centres

Judicious mix localautonomy with uniformity

of business rules.

Very complex Business

transactions.Comprehensive

functionality

DelhiPRS

Mum

bai

PRS

Chenna

i PRS

Kolkata PRS

Secunder

abad PRS

64 KBPS

(x2)

Leased

Line

1 64 KBPS

Leased Line6

1 2MBPS

Leased line

64 KBPS

Leased

Line

1 2MBPS

Leased

line

64 KBPS

(X 2)

Leased

Line

64 KBPSLeased

Line

2 MBPS

(x2)

Leased

Line

CRIS

1 64 KBPS

Leased Line6

1 2MBPS

Leased line


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Ticketing

y Mobile Ticketing

y Web Ticketing

y Kiosk-Based Ticketingy Centralized (Hybrid) Ticketing System


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TTE's Hand Held Terminals Project

(HHT Project)

y TTEs to be provided with a Handheld Computing Terminal (HHT)

y Linked to the Central Reservation Computer through

a wireless network (GPRS provided by Bharat Sanchar

Nigam Limited)

y The application software for the first phase has been

developed and internally tested

y On-train testing has been conducted on New Delhi-Lucnkow ,

New Delhi-Amritsar and Kashi-Vishwanath Shatabdiy TTEs of the Amritsar Shatabdi route were given training and

hands-on practice in a workshop organised by CRIS.


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Unreserved Ticket System (UTS)y UTS was started on 15th August 2002

y Computerized unreserved tickets

to railway passengers from

dedicated counter terminals,

automatic vending machines, and

other venuesy Cross-counter cancellation of tickets

issued from any station, and advance

booking of unreserved tickets up to

3 days

y Also enables fare enquiries

y Functioning at 2882 counters on 892locations as on 2nd October 2007

y Around 23,000 UTS are expected by

31st March 2009


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Automatic Ticket Vending Machines

y ATVM is a part of the Unreserved

Ticketing System (UTS)

y Passengers can book unreserved

tickets through ATVM by usingsmart cards

y Designed by CRIS using NXPs

MIFARE DESFire technology

y Based on the international ISO 14443A

standardy Objective is to reduce queues at manual

ticketing counters and drive process

efficiencies


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Integrated Coach Management

System

y The ICMS modules are hosted on central servers located in CRIS

y Accessed by remote locations via the Freight Operations

Information System (FOIS) network

y There are 338 terminals from 196 locations connected to ICMS

y Has 3 Software Modules:

Coaching Stock Management Module. It tracks status and utilization

of individual coaches

Punctuality Module.

All reports produced manually are made

available online

Maintenance Module


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Freight Operation Information System

y FOIS is an online transaction processing

based application providing a 'track and

trace' solution for account of cargo,

freight and rolling stock assets

y

Assists managers for monitoring andmanagement of assets for optimum

utilization and providing timely information to

the customer for supply chain management

y Comprises of two modules - Rake Management

System (RMS) and Terminal Management

System (TMS)y Has three-tier client server architecture using

RDBMS, Middleware and Front-end

y System generates more than 1200 reports


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Rake Management System (RMS)

RMS captures the following events in

real time:

Customer indents

Wagon supply - date and time

Departure after loading

Running particulars - arrival/departure

at stations enroute with attachments or

detachments if any

Arrival at destination

Handling and delivery at destination


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Terminal Management System (TMS)

y Deployed at around 500 locations

y Expected to cover all major handling terminals to issue

online Railway Receipts (RRs)y Facilitates invoice based consignment tracking, instant RR

generation and track instances of unconnected/wrongly

delivered wagons.

yHas provision for booking consignments from customercentres.


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Parcel Management System

y Computerization of parcel services at

seven stations sanctioned in September

2005

y

Software developed for the project byCRIS

y Full scale implementation completed at

New Delhi and Delhi stations in June 2007

y Enables end to end tracking of parcels

(from booking to delivery) throughbar coding and automatic capture of

weight from electronic weighing machines.


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ERP for Human Resource Management

System

y Planning to introduce Human Resource Managementfunctions through IT platform

y On a Build, Own, Operate and Transfer (BOOT) basis

y The adoption of BOOT model will spare Railways frommaking heavy upfront investments

y This is the first software project for the Railways to be takenup on a BOOT basis.

y Help serve its 1.4 million employees and 1 millionpensioners in a better manner

y The project has specially designed component on e-Learning


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Integrated Train Enquiry System (ITES)

y Based on Public Private Partnership (PPP) model

y Assigned to IRCTC jointly with CRIS

y IRCTC is responsible for implementation and management of theproject

y CRIS is responsible for Architecture and Technology and back endintegration with PRS and National Train Enquiry System (NTES).

y ITES consists of four centres (North, South, East and West) to handlecalls

y Each centre consists of a Zonal Hub (Delhi, Mumbai, Chennai and

Howrah) and a call centrey Enquiries are accessible from all telecom service providers

y Access to these services by making a local call throughout the country.


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IT Projects of IRCTC

y Web Based Rail Reservation

System www.irctc.co.in

y Launched in the year 2002

y Sale of tickets has reached to 45,000 tickets

per day from few hundreds

y More than 40 lakh registered users

y Biggest e-Commerce site of India

y Also designed a tourism portal

www.railtourismindia.com which

facilitates online booking of tourist trains,

cab booking, train booking and hotel bookingfacilities.

Enabling Business With IT at the Indian Railways

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