[EN] From ECM Enterprise Content Management to EIM Enterprise Information Management | Ulrich Kampffmeyer | Marrakech 2009

Fujitsu Channel Partner Conference 2009

Keynote

Dr. Ulrich Kampffmeyer

From ECM to EIM

Marrakech, 12.02.2009

© PROJECT CONSULT Unternehmensberatung GmbH 2009

From Enterprise Content Management to Enterprise Information Management

Dr. Ulrich KampffmeyerFUJITSU Channel Partner ConferenceMarrakech, February 12, 2009

P R O J E C T C O N S U L TUnternehmensberatung Dr. Ulrich Kampffmeyer GmbH

Edited handout version – animation dissolvedAnimated PPS version: www.PROJECT-CONSULT.net/files/20090212_ECM_to_EIM_Fujitsu_Marrakech_3_Kff_Show.pps


Keynote


From ECM to EIM



AGENDA Welcome to the digital world:

Content is King

Enterprise Content Management: Pre-condition for effective information management

The ‘C’ in ECM: Market drivers for enterprise content management

The Future: From ECM to EIM


Keynote


From ECM to EIM



Welcome to the digital world

01001010100111100011101010101110100011101000111010

Content is king!


Keynote


From ECM to EIM



INFORMATION OVERFLOW

We suffer from information overflow, and must laboriously search out the valuable, important information.

The systematic management of exponentially growing information volumes is ever more important.


Keynote


From ECM to EIM



THE CONTENT “BIG BANG“

40,000 BC

Cave painting tools

105

Paper

3500 BC

Writing

1947

Tran-sistor

1950

Computer

Late 1960s

Internet

1870

Electricity, telephone

1450

Printing

1993

The Web

200436 Bln

200324 Bln

200212 Bln

20016 Bln

20003 Bln

200552 Bln

Gigabytes

GigaByte

TeraByte

PetaByte

ExaByte


Keynote


From ECM to EIM




40,000 BC

Cave painting tools

105

Paper

3500 BC

Writing

1947

Tran-sistor

1950

Computer

Late 1960s

Internet

1870

Electricity, telephone

1450

Printing

1993

The Web

200436 Bln

200324 Bln

200212 Bln

20016 Bln

20003 Bln

200552 Bln

Gigabytes

Every year be produce threetimes the amount of informationthan the year before.


Keynote


From ECM to EIM




0

200

400

600

800

1000

1200

1400

1600

1800

2001 2002 2003 2004 2005 2006

78% average growth

Fixed, unstructured data

Dynamic, structured data

Storage

Demand

Petabytes

Stored information volume grows by 30% per year

Over 90% of all records are generated electronically

Over 85% of all information used is in unstructured documents

Over 600 billion emails are sent each year

About 65% of all infomation consists of relevant records that must be retained

95% of all records could be destroyed

Unstructured information and data grow at different rates


Keynote


From ECM to EIM




0

200

400

600

800

1000

1200

1400

1600

1800

2001 2002 2003 2004 2005 2006

78% average growth



Storage

Demand

Petabytes








Email, videos, audio,scanned documents,multi media objectsand other unstructuredinformation generatesthe majority of data.


Keynote


From ECM to EIM




0

200

400

600

800

1000

1200

1400

1600

1800

2001 2002 2003 2004 2005 2006

78% average growth



Storage

Demand

Petabytes








Email, videos, audio,scanned documents,multi media objectsand other unstructuredinformation generatesthe majority of data

Drowned by information,we are searching forknowledge.


Keynote


From ECM to EIM



CHARACTERS, DATA, INFORMATION, KNOWLEDGETHE PYRAMID

Mechanisms of the currency market

Conversion rate

€ 1 = US$ 1.30

1.30

1, 0, 3

and .

Linkage

Syntax

Characters

Data

Information

Knowledge

Examples Contexts

Context

Character set

Relationships between the levels of the definition hierarchy


Keynote


From ECM to EIM



Characters

Data

Information

Knowledge

CHARACTERS, DATA, INFORMATION, KNOWLEDGEIT IS ONLY INFORMATION

Records

Documents

Media Assets

Content


Keynote


From ECM to EIM



CONTENTData, Information, Records, Knowledge a.s.o.

• Content stands for any electronic content.

• Includes “Data” and “Metadata” as well as records, documents, media assets, images and web pages.

• Content is an economic resource.

• Defined by its business value and its contents, content may become a record.

But how to managecontent effectivly?


Keynote


From ECM to EIM



Enterprise Content Management

Pre-condition for effectiveinformation management

Unstructured Content

DataBusiness Processes

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

Unstructured ContentUnstructured Content

DataDataBusiness ProcessesBusiness Processes

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

ERP

Web ContentManagement

Doc MgmtImaging

Domino Exchange RDMSFile

System

Workflow Collaboration

Data WarehousingMining

EAI

E-Business

AP/AR RM/A CRM HRM


Keynote


From ECM to EIM



DEFINITION & CONCEPTS


Keynote


From ECM to EIM



Unstructured Content

DataBusiness Processes

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

AIIM International, 2003

ECM: CLAIM


Keynote


From ECM to EIM



ECM: DEFINITION

“Enterprise Content Management is the Technologies used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.”

AIIM Association for Information and Image Management International, 2006


Keynote


From ECM to EIM



ECM: DEFINITION

“Enterprise Content Management is the Strategies, Methods and Tools used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.”

AIIM Association for Information and Image Management International, 2008


Keynote


From ECM to EIM



STRATEGY & VISION

not a single product!

Enterprise Content Management is a Strategy or Vision,


Keynote


From ECM to EIM



ENTERPRISE CONTENT MANAGEMENT – INFRASTRUCTURE

ERP EnterpriseEnterpriseApplicationsApplications

EnterpriseEnterpriseContentContentManagementManagementWeb Content

ManagementDoc MgmtImaging


System



EAI

E-Business

InfrastructureInfrastructure

IntegrationIntegration

AP/AR RM/A CRM HRM


Keynote


From ECM to EIM



ECM CONCEPT #1





System



EAI

E-Business



AP/AR RM/A CRM HRM

Middleware


Keynote


From ECM to EIM



ECM CONCEPT #2





System



EAI

E-Business



AP/AR RM/A CRM HRM

Independent services

for all applications


Keynote


From ECM to EIM



ECM CONCEPT #3





System



EAI

E-Business



AP/AR RM/A CRM HRMUniform, federatedenterprise repository

for all types of information


Keynote


From ECM to EIM



ECM COMPONENTS


Keynote


From ECM to EIM



AIIM MODEL FOR ECM ENTERPRISE CONTENT MANAGEMENT

CAPTURE

PRESERVE

DELIVERSTORE

MANAGE

STORE WCM

RM

WF/BPM

DM

Collab


Keynote


From ECM to EIM



CAPTURE

Human created Recognition

Indexing

Input Designs

Categorization

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created Forms Processing

E-Forms/Web-Forms• ERP

• XML

• Financial Applications Aggregation

• E-Billing COLD/ERM

Input


Keynote


From ECM to EIM



CAPTUREHUMAN-CREATED


Indexing

Input Designs

Categorization


• Form • HCR



• Barcode



• XML



Input


Keynote


From ECM to EIM



CAPTURE APPLICATION-CREATED


Indexing

Input Designs

Categorization


• Form • HCR



• Barcode



• XML



Input


Keynote


From ECM to EIM



CAPTURERECOGNITION


Indexing

Input Designs

Categorization


• Form • HCR



• Barcode



• XML



Input


Keynote


From ECM to EIM



CAPTURE FORMS PROCESSING


Indexing

Input Designs

Categorization


• Form • HCR



• Barcode



• XML



Input


Keynote


From ECM to EIM



CAPTURE COLD


Indexing

Input Designs

Categorization


• Form • HCR



• Barcode



• XML



Input


Keynote


From ECM to EIM



CAPTURE INDEXING & CLASSIFICATION


Indexing

Input Designs

Categorization


• Form • HCR



• Barcode



• XML



Input


Keynote


From ECM to EIM



MANAGE

WCM

RM

WF/BPM

DM

Collab


Keynote


From ECM to EIM



MANAGE DOCUMENT MANAGEMENT

STORE WCM

RM

WF/BPM

DMCollab

• Check-in/Check-out• Version Management• Search and Navigation• Visualization

&• Email Management• Virtual Folder


Keynote


From ECM to EIM



STORE WCM

RM

WF/BPM

DM

Collab

• Collaborative authoring • Knowledge bases • Whiteboards • Video conferencing• Consolidation of

information

&• Web 2.0• Enterprise 2.0

MANAGE COLLABORATION


Keynote


From ECM to EIM



MANAGE WEB CONTENT MANAGEMENT

STORE WCM

RM

WF/BPM

DM

Collab

• Content creation• Publication process• Conversion• Security• Web site visualization

&• DAM

Digital Asset Management• Web 2.0


Keynote


From ECM to EIM



MANAGE RECORDS MANAGEMENT

STORE WCM

RM

WF/BPM

DM

Collab

• Filing structures and file plans• Thesaurus• Retention periods• Metadata• Archive management

&• MoReq2• ICA-ISDF


Keynote


From ECM to EIM



MANAGE BUSINESS PROCESS MANAGEMENT

STORE WCM

RM

WF/BPM

DM

Collab

• Process and structure organization• Process design• Visualization of processes• Routing• Monitoring• Parallel and

sequential processing• Reminders, deadlines• Checking• Logging

&• BI Business Intelligence


Keynote


From ECM to EIM



STORE

Repositories

Library Services

Technologies


Keynote


From ECM to EIM



STORE • File Systems• Content Management Systems• Databases • Data Warehouses

Repositories


Keynote


From ECM to EIM



STORE • Search/Retrieval• Version Control• Check In/Check Out• Audit Trail

Library Services


Keynote


From ECM to EIM



STORE

Technologies

• Hard Disk• RAID• SAN• NAS

• Optical• OD• DVD• CD

• Tape


Keynote


From ECM to EIM



STORE

Repositories

Library Services

Technologies

ILMInformation

LifecycleManagement


Keynote


From ECM to EIM



PRESERVE

Archive• Paper• Microfilm• NAS/SAN• WORM HD• WORM OD• WORM TAPE

Deletion


Keynote


From ECM to EIM



PRESERVE

Long-Term Archiving

implies

Continuous Migration


Keynote


From ECM to EIM



DELIVER OUTPUT MANAGEMENT

DitributionSecurity

Technologies

Transformation

• PapierViewer

• Digitales Fernsehen• Digital Signature• KonverterPublishing

• Syndication

• Compression

• Datenübermittlung mittels

EDI, XML u. anderer Formate

• CD / DVD

• PDF

• Email und Fax• Digital Rights

Management/

Watermark

• XML

• E-Business-Portale• Personalization

• Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design

DitributionSecurity

Technologies

Transformation

• PapierViewer


• Syndication

• Compression



• CD / DVD

• PDF


Management/

Watermark

• XML



Security as ECM Infrastructure

Output

• Datatransfer via EDI, XML and other formats

• Digital TV

• Email and Fax

• Digital TV

• Paper


Keynote


From ECM to EIM



DELIVER TRANSFORMATION

DitributionSecurity

Technologies

Transformation

• PapierViewer


• Syndication

• Compression



• CD / DVD

• PDF


Management/

Watermark

• XML



DitributionSecurity

Technologies

Transformation

• PapierViewer


• Syndication

• Compression



• CD / DVD

• PDF


Management/

Watermark

• XML




Output

• Datatransfer via

• Digital TV

• Paper

• Email and Fax


Keynote


From ECM to EIM



DELIVER SECURITY

DitributionSecurity

Technologies

Transformation

• PapierViewer


• Syndication

• Compression



• CD / DVD

• PDF


Management/

Watermark

• XML



DitributionSecurity

Technologies

Transformation

• PapierViewer


• Syndication

• Compression



• CD / DVD

• PDF


Management/

Watermark

• XML




Output

• Datatransfer via

• Digital TV

• Datatransfer via EDI, XML and other formats

• Digital TV

• Paper

• Email and Fax


Keynote


From ECM to EIM



DELIVER DISTRIBUTION


Keynote


From ECM to EIM



The ‘C’ in ECM

Market drivers for enterprise content management

Let‘s talk about ECM trends …


Keynote


From ECM to EIM



LOTS OF C‘s

• Capture• Change• Claim• Classification• Collaboration• Communication• Communities• Competition• Competitiveness• Compliance• Complexity• Components

• Concept• Connector• Conservation• Consistency• Consolidation• Content• Context• Continuity• Control• Convergence• Cost& Co.

• Concept• Capture

• Claim

• Content


Keynote


From ECM to EIM



Collaboration & 2.0


Keynote


From ECM to EIM



COLLABORATION

• Jointly usable information bases.

• Joint, simultaneous, and controlled use/processing of information.

• Knowledge bases of skills, resources and background information for joint use of information.

• Administrative components like whiteboards for idea-gathering, scheduling, project management and more.

• Teamrooms.

• Ad-hoc workflow.


Keynote


From ECM to EIM



COLLABORATION

• Communication applications like videoconferencing.

• Integration of information from other applications in the context of joint information processing.

• Support of knowledge management with targeted preparation, delivery and formatting of the required information.


Keynote


From ECM to EIM



COMMUNITIESSYNONYMOUS WITH WEB 2.0 FUNCTIONALITY

Definition:• Web 2.0 is an umbrella term for a number of new

interactive technologies and services on the internet (especially the WWW), as well as a changed perception of the internet.

• Applications that give users an interactive role, for example through information exchange and use, content generation and the use of entertainment media.

Is there an ECM 2.0?


Keynote


From ECM to EIM



COMMUNITIESSYNONYMOUS WITH WEB 2.0 FUNCTIONALITY

Selected Web 2.0 functionalities:• Wikis• Voting• Social Bookmarks• Mashups• Blogs• Forums• RSS• Community software / Social software• Instant Messaging• Social Tagging / Folksonomies• Twittering• a.s.o.

What counts is reduction to the essentials and the use of non-redundant functionality.


Keynote


From ECM to EIM



Governance, Risk Management

& Compliance


Keynote


From ECM to EIM



COMPLIANCEMEETING LEGAL REQUIREMENTS

• Compliance with and fulfillment of legal and regulatory requirements.

• Legal and regulatory compliance is essential for all companies and administrative bodies.


Keynote


From ECM to EIM



• ECM contributes to getting business value out of the necessary investment in compliance.

• Current data-security scandals and growing documentation requirements are strengthening the compliance trend.

COMPLIANCEMEETING LEGAL REQUIREMENTS


Keynote


From ECM to EIM



GRC GOVERNANCE, COMPLIANCE & RISK MANAGEMENT

GRC brings together the disciplines of Corporate

Governance, Risk Management and Compliance

as a consistent procedure model.

Governance

Compliance

Risk Management


Keynote


From ECM to EIM



Complexity, Convergence &

Component Architectures


Keynote


From ECM to EIM



COMPLEXITYREDUCING COMPLEXITY

• ECM solutions are almost all designed for in-house use by specially trained employees. They often feature extensive functions in numerous menus and complex interfaces offering a plethora of information. Capturing and presenting metadata is especially difficult.

• From the usability point of view, ECM solutions need to get simpler and more intuitive.


Keynote


From ECM to EIM



• The “enabling” of business applications is becoming more important. Basically, within specific applications you only need 3 “buttons” to use ECM functionality:

• Save information • Retrieve information• Display information in structured form

• Automated classification and categorization is the key for overcoming the information capture bottleneck.



Keynote


From ECM to EIM



• The requirements of new user groups, who cannot be trained, but who should be involved in processing and using information, are driving the developing of new user interfaces.

• Simple, obvious and intuitive Web 2.0 functionality is growing in importance.

• To support mobile devices like telephones or PDAs is an additional challenge for ECM solutions.



Keynote


From ECM to EIM



COMPONENTSECM SERVICES, COMPONENTS AND SUBSYSTEMS

• Components, Services & Subsystemsprovide ECM functionality as components of other applications.

• Subsystems may serve other ECM components as well as other non-ECM applications like ERP, CRM; CAD, a.s.o.


Keynote


From ECM to EIM



• SOA Service-Oriented Architecture provides ECM services that offer ECM functionality in the middleware or on an enterprise service bus.

• Client software thereby becomes less important and is replaced by the enabling of major applications and integration in portal interfaces.

COMPONENTSECM SERVICES, COMPONENTS AND SUBSYSTEMS


Keynote


From ECM to EIM



Continuity, Control &Conservation


Keynote


From ECM to EIM



CONTINUITYENSURING INFORMATION AVAILABILITY

• Business Continuity is an issue whose significance in the context of ECM gets nowhere near enough attention.

• We are ever more dependent on the availability and correctness of electronic Information.

• ECM supplies methods and technologies to store information safely and ensure the traceability of transactions, and present them in virtual electronic folders.


Keynote


From ECM to EIM



CONTROLREGAIN CONTROL OF INFORMATION

• Getting control of information is a key task, given the growth of information and fragmentation of repositories!

• Holistic “end to end” solutions ensure traceability.• Risk Management can be supported by ECM

solutions.• GRC - Governance, Risk Management &

Compliance – puts compliance, control, audit trail and legal hold solutions in a larger context.


Keynote


From ECM to EIM



CONSERVATIONSYNONYMOUS FOR PRESERVATION AND ARCHIVING

• Electronic Archiving• Long-term archiving

Electronic long-term archiving means the provision of data and documents over a period of at least 10 years.

• Auditable archivingEdit-proof archiving refers to archive systems that meet the requirements of archiving legislation in archiving data and documents so that they are safe, unaltered, complete, orderly, reproducible without loss, and database-searchable.

Federated repositories instead of island solutions.


Keynote


From ECM to EIM



CONVERGENCECONVERGENCE WITH OTHER ITC FUNCTIONALITIES

The convergence in ECM is especially evident in the

convergence of technologies that were not originally part of

the core of document management:• Capture

• Output Management

• Asset Management

• Digital Rights Management

• Electronic Signature

• Web Content Management and Web 2.0

• Business Process Management and Business Intelligence

ECM is unravelling at the edges.


Keynote


From ECM to EIM



Competitiveness & CostECM solutions to fight the current crisis


Keynote


From ECM to EIM



COMPETITIVENESS

• ECM is cost-effective and enhances the adaptability, efficiency, and business viability of a company.

• The implementation of ECM is not a matter of “if”, but of “how” and “when.”

• ECM’s benefits are more important than ever, and especially in a challenging economic environment.


Keynote


From ECM to EIM



COSTREDUCE COSTS AND INCREASE EFFICIENCY

• Cost savings are up there with increased efficiency and new business on deciders’ priority lists.

• ECM offers the necessary means of processing, combining and controlling information from different sources. This reduces costs in all areas of company IT.

• Managing change in the company should be a focus in this.


Keynote


From ECM to EIM



“Information has inherent value only when it is used as knowledge in processes.”

• The value of information and the dependancy of correctness and availability of information must be considered in planning and operations alike, and justifies investments in ECM as infrastructure.

THE VALUE OF INFORMATIONCORRECTNESS, AVAILIBILITY & USE


Keynote


From ECM to EIM



Competition & Consolidation


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From ECM to EIM



CONSOLIDATIONPRODUCT AND INFRASTRUCTURE CONVERGENCE

• Market-driven consolidation: Vendors and products disappear or merge as companies take over other companies.

• User-driven consolidation:Combining and thinning out heterogeneous systems in order to arrive at uniform IT infrastructures.

• Technological convergence is accelerating consolidation and simultaneously expanding the range of options.


Keynote


From ECM to EIM



MAGIC QUADRANT OF THE GARTNER GROUP SEPTEMBER 2007

Of 18 vendors, 6 are no longer independent.

© Gartner Group 2007


Keynote


From ECM to EIM




HP

Autonomy



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From ECM to EIM





Autonomy


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From ECM to EIM




September 2007

© Gartner Group 2007 & 2008

Autonomy


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From ECM to EIM





Autonomy


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From ECM to EIM



ECM

Collaboration

Outputmanagem

ent

Storage/Archivierung

Hard

wa

re

Datab

ase

ER

P-W

ork

flo

w/

Rec

ord

s M

ana

g.

WCM

/Porta

l

Integration

COMPETING VENDORS


Keynote


From ECM to EIM



ECM

Collaboration

Outputmanagem

ent


Hard

wa

re

Datab

ase

ER

P-W

ork

flo

w/

Rec

ord

s M

ana

g.

WCM

/Porta

l

Integration

COMPETING VENDORS

International & regional

ECM specialists


Keynote


From ECM to EIM



ECM

Collaboration

Outputmanagem

ent


Hard

wa

re

Datab

ase

ER

P-W

ork

flo

w/

Rec

ord

s M

ana

g.

WCM

/Porta

l

Integration

COMPETING VENDORSGroupware & office standard

software suppliers

Database suppliers

with BLOB concepts


Keynote


From ECM to EIM



ECM

Collaboration

Outputmanagem

ent


Hard

wa

re

Datab

ase

ER

P-W

ork

flo

w/

Rec

ord

s M

ana

g.

WCM

/Porta

l

Integration

COMPETING VENDORS

Print & output management software suppliers

Printer, MFD & scanner suppliers


Keynote


From ECM to EIM



ECM

Collaboration

Outputmanagem

ent


Hard

wa

re

Datab

ase

ER

P-W

ork

flo

w/

Rec

ord

s M

ana

g.

WCM

/Porta

l

Integration

COMPETING VENDORS

Storage & storage subsystems suppliers


Keynote


From ECM to EIM



ECM

Collaboration

Outputmanagem

ent


Hard

wa

re

Datab

ase

ER

P-W

ork

flo

w/

Rec

ord

s M

ana

g.

WCM

/Porta

l

Integration

COMPETING VENDORS

Integrators with

add-on solutions

ERP software suppliers

with integrated ECM functionality


Keynote


From ECM to EIM



ECM

Collaboration

Outputmanagem

ent


Hard

wa

re

Datab

ase

ER

P-W

ork

flo

w/

Rec

ord

s M

ana

g.

WCM

/Porta

l

Integration

COMPETING VENDORS

WCM & portal software suppliers


Keynote


From ECM to EIM



ECM

Collaboration

Outputmanagem

ent


Hard

wa

re

Datab

ase

ER

P-W

ork

flo

w/

Rec

ord

s M

ana

g.

WCM

/Porta

l

Integration

COMPETING VENDORS

& SaaS offerings

& Outsourcing

& ASP

& Cloud computing

& Mobile

& Open Source

&, &, & …


Keynote


From ECM to EIM



The market is growing fast …


Keynote


From ECM to EIM



The market is growing fast …

But the growth is shared

among many

old and new competitors


Keynote


From ECM to EIM



The FutureFrom ECM to EIM



STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE


ECM

EIM


Keynote


From ECM to EIM



ECM: CLAIM



STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE



Keynote


From ECM to EIM



ECM: SELF-FULFILLING PROPHECY



STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE


The combination of structured and unstructured

content = information management

ECM

EIM


Keynote


From ECM to EIM



THE FUTURE OF ECM

“ECM is moving towards Information Management and will end up as integral part of general ITC information technology & communication solutions.”

“ECM has no future as a separate category. It will disappear into Enterprise Information Management.”


Keynote


From ECM to EIM



INFORMATION MANAGEMENT

• ECM functionality will increasingly be directly integrated into other products.

• ECM overlaps more and more with adjacent areas in ITC.

• Numerous ECM functions will become commodities and part of standard applications.


Keynote


From ECM to EIM



EIM ENTERPRISE INFORMATION MANAGEMENT

Is EIM Enterprise Information Management

just ECM Enterprise Content Management

+ BI Business Intelligence?

… a leap too short?!


Keynote


From ECM to EIM



• EIM Enterprise Information Management stands for the comprehensive management of all information in an enterprise, regardless of location, user, author, generating system, application and time.

EIM ENTERPRISE INFORMATION MANAGEMENTPROJECT CONSULT DEFINITION

• EIM combines functional aspects of Enterprise Content Management, Business Process Management, Enterprise Search, Knowledge Management, Business Intelligence, Data Warehousing, Web 2.0 and Information Lifecycle Management.


Keynote


From ECM to EIM



Basic to Enterprise Information Management are:

• Uniform and overarching Master Data Management, Address Management and Access Management

• Overarching, usable information repositories

• Combination of applications with joint use and joint administration of data

• Use of services that provide the same function once and to all applications



Keynote


From ECM to EIM



Basic to Enterprise Information Management are:

• End-to-end processes without media breaks, transaction-safe and comprehensively logged

• Centralized management of all components, settings, parameters and configurations

• Secure platform- and application-agnostic administration of all data and information used across these platforms and applications

• Thorough IT governance of all systems and processes involved



Keynote


From ECM to EIM



ECM REDEFINED

When Enterprise Content Management has become part of Information Management and the acronym ECM is available again, we will use it for

Enterprise Change Management!


Keynote


From ECM to EIM



Outlook


Keynote


From ECM to EIM



THE FUTURE IN THE INFORMATION AGE

“Electronic information suffuses every area of life, steers our cars, identifies our purchases, communicates with our appliances, follows us through the internet as a long tail, makes us transparent and thus vulnerable.”


Keynote


From ECM to EIM



“Does man rule machine or machine rule man? As the 21st century begins, information is gaining the advantage over us. People must redefine their role with respect to information, professional and no longer private existence, and to their own self-conception as human beings.”



Keynote


From ECM to EIM



“We live in one of the most interesting epochs in human history.

In just one generation we are being catapulted into the virtual world of information processing.

Our era easily outdoes the invention of writing, printing, firearms and the railway.

We should enjoy this unique time. There won’t be anything comparable any time soon.”



Keynote


From ECM to EIM



“The change of a physical, tangible world of information into a virtual world.

Our children will laugh at the problems we face today.”



Keynote


From ECM to EIM



Thanks for listening !

…and have a nice time in Marrakech!


Keynote


From ECM to EIM



• Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung GmbH Breitenfelder Str. 17 20251 Hamburg Germany Phone: +49-40-46076220 E-Mail: [email protected]

• Powerpoint version of the presentation (automated animation) http://www.PROJECT-CONSULT.net/files/20090212_ECM_to_EIM_Fujitsu_Marrakech_3_Kff_Show.pps

• Company information http://www.PROJECT-CONSULT.com

• ECM article on Wikipedia http://en.wikipedia.org/wiki/Enterprise_content_management

• ECM Enterprise Content Management (Book in English, French and German) http://www.project-consult.net/Files/ECM_White%20Paper_kff_2006.pdf

• PROJECT CONSULT Newsletter (Archive) http://pcnewsletter.coextant.info/

Information

[EN] From ECM Enterprise Content Management to EIM Enterprise Information Management | Ulrich Kampffmeyer | Marrakech 2009

Business

information overflow

important information

c ontent data

unstructured data dynamic

unstructured documents

majority of data

growing information

enterprise content management