EN 16082:2011 (CEN) A Standard for Airport and Aviation Security Services SICUR 2012 – Feria de Madrid March 1, 2012 Hilde De Clerck Secretary-General.

EN 16082:2011 (CEN)A Standard for Airport and Aviation Security Services

SICUR 2012 – Feria de MadridMarch 1, 2012

Hilde De ClerckSecretary-General of CoESS and ASSA-I

A Standard for Airport and Aviation Security Services – General

• Why? – Context?– Aviation security is already highly regulated by EU

legislation– Problem is that

• EU Regulations on aviation security do not take into account the quality of private security services

• EU inspections do not cover providers of such services

– Although CEN standards are voluntary, they could pave the way for future EU legislative work

– Harmonisation can only be upwards• At present too many discrepancies between EU Member States

March 1, 2012 SICUR 2012 - Feria de Madrid 2

A Standard for Airport and Aviation Security Services – General• What is a European standard?

– Definition of common requirements– Agreed basis of understanding– Aimed at

• Promoting efficiency• Simplifying life• Increasing reliability/effectiveness of goods and services• Improving interoperability

– Voluntary application– Approved by a recognised body– National standardisation bodies (CEN members) to implement

identical national standardsMarch 1, 2012 SICUR 2012 - Feria de Madrid 3

A Standard for Airport and Aviation Security Services – Scope of the project (1)

• CEN project was initiated by the private security sector (CoESS/ASSA-I) itself– ASSA-I members are the most important security companies

providing security services for airports and airlines– Many national member federations of CoESS have private

security companies active in this field– They wish to invest in and promote high-quality security

services• Scope: standardisation of airport, aircraft, airline and

airport-related civil aviation security services provided on a contractual basis

March 1, 2012 SICUR 2012 - Feria de Madrid 4

A Standard for Airport and Aviation Security Services – Scope of the project (2)

• Content– Requirements for private security companies and their independent

branches and establishments related to• Organisation• Personnel management• Operations

– Quality criteria for the delivery of civil aviation security services• Tool for customers

– To be used for the selection, attribution, awarding and post-contractual reviewing of the most suitable contractor

• CEN is not a certification mechanism, audit system or label; it is a standard for airport and aviation security services with voluntary application

March 1, 2012 SICUR 2012 - Feria de Madrid 5

A Standard for Airport and Aviation Security Services – State of play

• Three-year project• The Project Committee finished drafting the standard by

the end of 2010• The standard was then submitted to the CEN members

(national standardisation bodies) for final vote, which took place on June 7, 2011

• The English language version of the standard was published by CEN on August 17, 2011

• At national level, CEN members now have to translate the standard and make it available

March 1, 2012 SICUR 2012 - Feria de Madrid 6

A Standard for Airport and Aviation Security Services – Content of the standard (1)

• Scope– A service standard– That specifies requirements for quality in organisation, processes,

personnel and management of a security provider of civil aviation security services

• Definition– Important for a uniform approach

• Subcontractors– Responsibility of provider: subcontractor must also meet all the

requirements of the standard• Temporary and leased workers

– Responsibility of provider: temporary and leased workers must also meet all the requirements of the standard

March 1, 2012 SICUR 2012 - Feria de Madrid 7

A Standard for Airport and Aviation Security Services – Content of the standard (2)

• Several chapters, all treated from a quality point of view• Quality related to the organisation of the provider

– Organisation• Structure and organisation• Financial and economic capacity• Incident preparedness and operational continuity management• Human resources management• Insurances• References• Corporate governance• Contract

March 1, 2012 SICUR 2012 - Feria de Madrid 8

A Standard for Airport and Aviation Security Services – Content of the standard (3)

• Quality related to staff– Personnel selection (operational)

• Methodology

– Recruiting• General• Individual/personal file

– Training• General• Additional training requirements• Training policy and methodology• Basic training• Specialised training• Supervisory training• Structured on-the-job training• Refresher training• Testing of training• Training data• Evaluation of training results• Trainers responsibilities

March 1, 2012 SICUR 2012 - Feria de Madrid 9

A Standard for Airport and Aviation Security Services – Content of the standard (4)

• Quality related to contract– Contract management/operations

• Quality management system• Contract manager• On-site management• Customer responsibility• Operational plan and roistering

– Equipment, systems, vehicles and dogs– Cooperation with other relevant parties– Confidentiality

• Lost and found property policyMarch 1, 2012 SICUR 2012 - Feria de Madrid 10

A Standard for Airport and Aviation Security Services – Benefits and advantages for airports, airlines and other clients

• Reference to a European-wide standard as no other standards exist today

• Guarantee that security providers will comply with the highest possible set of rules and standards

• Common standards will strongly enhance the ‘best value’ principle• Encourage customers to choose quality above low prices• Designed to guide customers through key quality criteria when

selecting a service provider• CEN project could be a first step into the direction of the necessary

European legal recognition• At a later stage, voluntary standards could hopefully evolve into

mandatory standardsMarch 1, 2012 SICUR 2012 - Feria de Madrid 11

Why – A further necessary step towards European harmonisation in this fieldHuman factors

Research

• CoESS and ASSA-I have carried out surveys in several European countries to collect data on the working environment and the status of airport security services personnel

March 1, 2012 SICUR 2012 - Feria de Madrid 13

Future analysis• Analysis within the industry

– Identification of the complexity of qualification criteria for airport security services personnel

– Identification of differences in administration and training practices between countries

• Mainly concerning– Requirements related to mandatory training hours– Licence status of airport security screeners and non-screeners– Timeframe of the airport pass and background check procedure– Flexibility in tasks performed by airport security screeners– Personnel turnover– Working hours

March 1, 2012 SICUR 2012 - Feria de Madrid 14

Specific mandatory training requirements for airport security screeners• How many hours of mandatory training are

foreseen?

March 1, 2012 SICUR 2012 - Feria de Madrid 15

Training requirements• Is there a difference in training for airport security

screeners and non-screeners?

March 1, 2012 SICUR 2012 - Feria de Madrid 16

Yes No

- Hungary- Germany- United Kingdom- Sweden- Finland- Spain- Italy- Slovenia

- Austria- Norway- The Netherlands- Turkey- Belgium

• Main differences– Training hours– Training programme– Screeners receive some

additional training after mandatory training

Airport screeners tasks• Do airport screeners perform other additional tasks?

March 1, 2012 SICUR 2012 - Feria de Madrid 17

Yes No

- Austria- Germany- United Kingdom- Norway- Finland- Spain- Italy- Belgium

- Hungary- Sweden- The Netherlands- Turkey- Slovenia

• Main additional tasks– Passenger luggage, hand

luggage and freight screening

– Access control– Staff and vehicle screening– Bag and body search– General aviation security

duties

Conclusions

• Lack of recognition of the profession exists• Awareness among buyers throughout Europe

must be raised

• Creation of standards for airport and aviation security services

March 1, 2012 SICUR 2012 - Feria de Madrid 18

EN 16082:2011 (CEN)A Standard for Airport and Aviation Security Services

Is this it?• No!

– Airport and aviation security is not the only field where quality standards are necessary

All segments of private security services• So next step: CoESS initiated CEN/TC 417 ‘Standard for

Maritime and Port Security Services’– Why?– Content?– Purpose?– Start: March 22, 2012 (Vienna, Austria)

March 1, 2012 SICUR 2012 - Feria de Madrid 19

Thank you for your attention!

CoESSConfederation of European Security ServicesJan Bogemansstraat | Rue Jan Bogemans 249

B-1780 Wemmel, Belgium

T +32 2 462 07 73F +32 2 460 14 31

E-mail: [email protected]: www.coess.eu

ASSA-IAviation Security Services Association InternationalJan Bogemansstraat | Rue Jan Bogemans 249B-1780 Wemmel, Belgium

T +32 2 462 07 77F +32 2 460 14 31E-mail: [email protected]: www.assa-int.org