EMPOWERING CITIZENS VIA CONNECTED GOVERNMENT · 2019-04-10 · Leverage fintech revolution to provide cashless payments and transparent accounting systems •Integrate all government

EMPOWERING CITIZENS VIA CONNECTED

GOVERNMENT

AZRIN ARISProduct Development

Business Technology, TM ONE

Smart City Smart Citizen Smart Real Estate

Smart City Services

ContactCenter Facilities

Customer ExperienceManagement

BusinessAnalytics & Insights

Integrated BPO Integrated ICT Services

RevenueGeneration

RevenueProtection

Business Consultancy& Training Services

Managed Network &Integration Services

ManagedSecurity Services

Communication &Collaboration Services

Data Centre &Cloud Services

High SpeedBroadband

IP VPN (MPLS) Internet Exchange

Connectivity Services

Global Connectivity Wifi & Hotspots

GOING BEYOND CONNECTIVITY

OUR VALUES

At TM ONE, we believe in creating value through design.

SMARTTHINKING

TECHNOLOGY(feasibility)

as the key enabler forsmart service applications

BUSINESS(sustainability)offers a fundamental perspectiveto guarantee the economicsustainability of smart services.

HUMAN VALUES(satisfaction)

understanding what people think, how theybehave and which are their motivations

4

DEVELOPER• Runs the city more efficiently• Managing the cost• Engage with the citizens

CITIZENS• Able to commute easily

around the city• Feeling safe• Vibrant lifestyle

TOWNSHIP MANAGER• Easy to monitor hotspots in the city• Easy to communicate with

teammates and superior

BUSINESSES• Easy to setup businesses• Easy to reach out to customer• Having insights of market

behavior

CREATING VALUES FOR EVERYONE

Digital Gov

Home Affairs

Finance

Defence

Education

Rural Dev

Econ Affairs

Housing & Local

Dev

Tsport

Comm & Multimed

ia

HR

Agro Health Youth & Sports Foreign

AffairsFed

Territories

Tourism, Arts & Culture

Energy & Tech

Domestic Trade

Entrepreneursh

ip

Works

Water, Land

Law

Religion

GOVERNMENT SERVICES SHOULD BE UNIFIEDEfficiency & transparency

ASPIRATION OF A UNIFIED GOVERNMENTWhy?

Effective communication channel with citizens

1

Interconnected government systems to leverage user

information2

Reduced cost and time to service 3

Direct feedback from citizens 4

Master database to create futuristic products based on AI, ML

and Big Data5

Enriched socioeconomic strata of citizens

10

Minimisation of bureaucracy9

Individualistic & contextual offerings

8

Centralized views of citizen concerns

7

Better accountability and transparency

6

TM’s PHILOSOPHYEnabler for the smart service ecosystem through a scalable platform strategy; technology & device agnostic

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CONNECTED GOVERNMENT = EMPOWERED CITIZEN Capitalizing on TM’s extensive communication infra, the Government can be always connected to the citizens

Completely Digital

Flexible

Truly Mobile

Social Media Engagement

Digital Payments

Integrated

Make governance as paperless and

presence less leveraging digital channels

Provide truly digital, data driven ,

individualistic user experience with

cutting edge Machine learning

Leverage power of mobile screen,

camera, biometric, location capabilities

Connect and engage users using Social

media channels, conducting surveys,

feedbacks, viral marketing campaigns

Leverage fintech revolution to provide

cashless payments and transparent

accounting systems

• Integrate all government data systems to

cross-leverage citizen information to provide

integral user experience and for better user

analytics

DIGITAL GOVERNMENT How TM can support the digital government aspiration

Old age

Utilities

Businesses

Student

Youth

Everyone

• Employee

• Provident Fund

• Life Certificate

• Pensioner’s welfare services

• Electricity

• Gas

• Water

• Telephone/Mobile

• Set up of Company

• Renewal of License

• VISA

• Fees Payments

• Digital Certificates

• Exam applications, results

• Learning books, videos

• Counselling

• Employment exchange

• Youth events and contests

• Opinion Polls

• Information Directory

• Passport

• Health services

• Transport

• News

DIGITAL GOVERNMENT With the existing eco-system, various use cases can be developed

Search Department & corresponding service

of choice

Select & Submit Service Details (As Provided by department APIs)

Authentication –Enter OTP received on Registered

Number

Confirm availability of service

DIGITAL GOVERNMENT – Sample use case Healthcare

EMPOWERING CITIZENS VIA CONNECTED

GOVERNMENT

AZRIN ARISProduct Development

Business Technology, TM ONE