Empower Your Workforce Through Self Service

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© 2015 RES SOFTWARE – ALL RIGHTS RESERVED

Webinar - Empower the workforce through Self

Service

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Your Hosts today

Eddie van Ravesteijn

Tel. +316-38031284

[email protected]

Eddie_v_R

Rahil Raja

Tel. +44 (0)-1189 65 79 83

[email protected]

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Transform the digital

experience of your

workforce

with an

automated, intuitive

service app store

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Poll Question

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Market Challenges & Pressures

Workforce Enablement & Productivity

• Employees more mobile, have new IT needs every day

• Volume & diversity of workforce service requests rises

• Poor employee engagement = lost productivity

Pressure for IT to Deliver More Business Value

• Many manual & fragmented IT processes

• Shadow IT increases

• High costs; Shift left initiatives

Security & Risk Mitigation

• Gaps in policies governing access to services

• Many companies run to minimize risk, not improve productivity and agility

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Departing Employees

take Corporate Data

Problems with

Talent retention

& acquisition

Challenges in the Marketplace

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RES ONE Service Store

• Empower workforce with self service

• Offer automated delivery & return of apps &

services

• Personalized services to each person’s digital

workspace

• Efficient onboarding & secure offboarding

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RES ONE Service Store Benefits

Increased Productivity

• More productive & engaged workforce

• Better allocation of IT staff & skills

Lower cost of IT operations

• Greater utilization of technology investments

• Greater organizational agility

Greater security & compliance

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Poll Question

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Why RES?

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RES ONE Service Store Capabilities

• Predictive & Automated

• Identity warehouse

• Automatic rules-based service/account de-activation

• People Centric

• Intelligent, predictive personalization

• More than just apps, more than just IT

services

• Quick Time to Value

• Flexible and simple integration

• Line-of-business delegation

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Automating the Lifecycles of IT Services

• Triggered by Business Qualification

• Delivered Proactively

• Intuitive Self-Service for Users

• Access Secured & Personalized

• Modern, Future-Proofed TechnologyUser

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Your Next Step towards Better IT

Customers often begin their journeys towards proactive, automated IT via

one of these projects:

Automatic User

On- and Off-

Boarding

Reduce Service

Desk Tickets

Offer an

Enterprise

Service Store

Proactive

Service

Automation

Provide Context

Aware Service

Access

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Poll Question

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RES Customer

Success Highlights

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ONE Service Store =

Increased Workforce Enablement with Faster Onboarding

• SLA reduced from 5 days (sometimes 3 weeks) to 15

minutes

• Reduced service desk tickets by 45K per year

(goal succeeded by 135%)

• Eliminated outsourced service for better IT / employee

engagement

• Reduced onboarding a new employee from 3-5 days to

just a few minutes; Productive on Day 1

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ONE Service Store = Enhanced User Experience

• 27,000 active users

• Improved SLAs - support response times reduced

from 1-3 days down to 30 seconds

• More than 500 services, including 450 apps via

Kingston Service Store

• 200,000+ IT requests have been automatically

fulfilled via the RES ONE Service Store

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“RES IT Store not only increases efficiency for IT and

is a seamless mechanism for end-user self service, but

it helps enable the paradigm shift to user-oriented

service delivery, unshackled from the device-centric

desktop tools.”

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Demo Time

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Q&A

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Thank you!

Thank you for attending this webinar

• Submitted questions, not discussed in our webinar today, will be

answered off line

• You will receive a recording of the webinar within a week

Contact us via +31 73 622 8800 or via ressoftware.com/nl/contact-us

with any inquiries you may have