This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
PART A Question 1 The primary project success/failure criteria involve time, cost, and performance. Discuss how these parameters may be defined as project objectives to achieve the criteria. [20 marks] Answer 1 Before we go and discuss further about this topic, the following are the defination of project, time, cost and performance; Project - means to produce deliverables or to achieve a predetermined targets and
objectives.
Time - A define start and end dates as stipulated in the contract to carry out a specific project. Cost - Funding limit to carry out all the necessary works to complete a specific project at desired quality. Performance - A specific objective that to be completed within certain specifications, safety and sustainablity. Today definition of project success also has been extended or modified to include project completion : • Within the allocated time period • Within the budgeted cost • At the proper performance or specification level • With acceptance by the customer/user • With minimum or mutually agreed upon scope changes • Without disturbing the main work flow of the organization • Without changing the corporate culture (Harold Kerzner, 2009) In any project these three elements which are time, cost and performance shall
always be referred in determining whether the project is success or fail.
A successful project must be able to achieve the deliverables or the predetermined
targets and objectives in its completion or at the end of project life cycle.
The time, cost and performance are interconnected and as the project objective they
are to be defined and accepted by the employer or the project owner at the initial
stage e.g. during the project briefing, before the detail design and technical
Time is a very essential project objective, shall the project can be completed on time or at the extended time due to change in scope of works, despite it met the project owner dateline, in directly it also can control the cost. No more cost is required for a completed project but if a project is delayed or prolonged the contractor shall sufferred esclating cost especially on the additional company resources required to complete the remaining works e.g manpower, equipment, facilities and etc. In which all these resources can be transferred to other project and company can make profit shall the project is completed. On the other hand, for the project owner a completion of a project on time shall mean that they can carry out their business as per their scheduled and it is a possibility to make a good fortune. For example shall a shopping mall is completed on time and can be opened one month before Hari Raya festive, the owner can carry out their business as planned, attracted the crowd to shop in their mall and make a relevant profit. But shall the completion of the mall is delayed and the mall cannot be opened before the Hari Raya festive, the project owner not only shall lose the opportunity to make money but also shall suffer extra cost. That is why in most cases the project owner imposes LAD (Late and ascertain damages) as a penalty to the contractor shall the project delayed. Another important project objective is cost or a project budget. Cost is important because in any project the project owner had allocated the cost, base on the budgeted cost. Shall the works is completed beyond the estimated cost and even exit the allocation for contingencies, both the contractor and project owner will suffer especially if the project owner have insufficient fund for the additional cost. Therefore a successful of a project also takes into account whether the project is completed within the estimated cost in order for all the people involve getting their pay. Last but not least, performance of a project is achieved when it can be completed within accepteble specifications, safety and sustainablity. Despite to be completed on time and within the estimated cost, a project must also be completed at accetable performance, sustainable and safety. Therefore any subgrade works, poor worksmanship and low grade material must be advoided. Shall all these three project objectives can be achieved then we can say that the project is completed sucesssfully. Managing a project within time, cost and performance is easier said than done. As shown in Figure 1.0, time, cost and performance are the main constraints of a project. If the project is executed/completed outside the customer expectation, then the project has a fourth constraint which is requires a good customer relation or customer friendly in order to allow for the entended completion time, additional cost or maybe at a lower but acceptable standard. (Rahman Ayub, Ahmad Hilmy Abdul Hamid 11th. April, 2007),
Figure 1: System/Product Life Cycle (Harold Kerzner, 2009)
The success or failure of a project shall very much depending on how best the project
manager can produce the deliverables or the predetermined targets and objectives
within the stipulated time, budgets cost and acceptable performance. Therefore a
project manager must do a good planning to determine how much time shall be
required and what is the estimated cost will be needed in order to complete a specific
project at a desirable performance, sustainability and safety by the project owner.
In order to do that a project manager despite to do a good planning, they also must control and organize well all the company resources e.g. money, manpower, equipment, facilities, materials and information/technology during the “execution of the project” and “the project close out” phases to avoid over budget, project delay and sub standard performance which might caused the projects failure. (Harold Kerzner, 2009. Pg. 8) There are several factors that are important in ensuring a successful completion of a project. Those factors are :
i. A good field construction representative must be present to represent the interest of the owner and designer ii. Availability of good and detailed construction schedule that is developed by the contractor of the project iii. A good project control system must be developed to monitor, measure and evaluate the cost, schedule, labor-hours and quality of works. iv. Good communication among all parties in a project (Oberlender, 1993)
Planning tools such as Critical path method (CPM), Project Evaluation & Review Technique (PERT) method and etc are some of the method that can help a project manager to control time consuming and track thoroughly the execution and works progress. With the planning tools, the project cost shall also be translated in terms of project resources such as workers man-hours, materials, equipment, plants and machines. Therefore the cost and the quality of works can also be monitored planned versus actual. Upon the completion of a project, the performance is one of the ultimate issues despite of completion on time and within estimated cost. Managing a project, a project manager must manage it within certain guidelines,
policies, procedures, rules and direction of his organization in order to produce
outputs/objectives that have been set. Thus the constraint on time, cost and
performance is to be achieved as the project objectives within a limited resources
given by the company. Yes, the success or failure of the projects is measured
whether it has been done within the specific time, cost and quality.
Question 2 A project life cycle is a collection of generally sequential project phases whose name and number are determined by the control needs of the organization or organizations involved in the project. Discuss the characteristic of the project life cycle in this context and indicate the phases that need to be taken to ensure it is used in the realization of a client’s aspirations. [20 marks] Answer 2 Every program, project, or product has certain phases of development known as life-cycle phases. A clear understanding of these phases permits managers and excutives to better control resources to achieve goals. During the past few years, there has been at least partial agreement about the life cycle phases of a product. They include;
• Research and development
• Market introduction
• Growth
• Maturity
• Deterioration
• Death (Harold Kerzner, 2009) The theorical definations of the Life cycles phases of a system can also be applied to a project and the phases are as follows;
• Conceptual
• Planning
• Testing
• Implementation
• Closure
Description of Project Life Cycle according to Harold Kerzner, 2009 can be described as follows;
i) Conceptual phase is include the preliminary evaluation of an idea. It should include a preliminary analysis of risk and the resulting impact on the time, cost and performance requirements, togather with the potential impact on company resources.
ii) Planning phase is mainly a refinement of the element in the Initiate/start up phase and requires a firm identification of the resources required and the estalishment of realistic time, cost and performance parameters. The initial preparation of necessary documentations to support the system are also
included. If the project was tandered in a competitive bidding the conceptual phase would include the decision of whether to bid, and the planning phase would include the development of the total bid package (i.e. time, schedule, cost and performance).
iii) Testing phase is predominently a testing and final standardisation effort so that operation can be started. At this stage almost all documentations must be completed.
iv) Implementation phase is where the project’s product or services were
intergrates into the existing organisation. Idf the project was developed for establishment of a marketable product, then this phase could include the product life-cycle phases of market introduction, growth, maturity and a portion of deterioration.
v) Closure phase is includes the reallocation of resources. For a company that
sells product to the people, as one product begins detrioration and death of it life cycle a new products or projects must be initiated. Company within this environment shall keep intiating new projects to survive. The closure phase evaluates the total system, also serves as input to the conceptual phases for the new project and system and also has an impact on other on going projects which is to identifying priorities.
Figure 2: System/Product Life Cycle (Harold Kerzner, 2009)
In Figure 2, the complete phases of a project and those products are compared. Different authors might give 4, 5 or six phases of Project Life Cycle. Some try to elaborate more variables for examples conceptual is the same as Initiation and testing (depend in which industry you are in, electronics or manufacturing, they add in testing before implementation, and in the construction of buildings, normally people shall include testing & commissioning under execution phase). So it does not matter how many variables to be taken, but fundamentally in LIFE
CYCLE always covers INITIATION (some call it as conceptual or feasibility),
PLANNING (some call it DESIGN/ENGINEERING STAGE), EXECUTION &
CONTROL (some include TESTING in this phase or separately) and CLOSE OUT
(some call TESTING STAGE & HAND OVER).
Below is one example of “Project Life Cycle” process in gas pipeline construction projects. The phases used smilar with other construction industries namely Initiate/Start up, Planning, Excecution and Close out.
Figure 3: “Project Life Cycle” Flow Chart in Gas Pipeline Installation/Construction Works.
A sample of a complete “Project Life Cycle” in gas pipeline project in respective phases are tabulated in Table 1.
Table 1: A sample of Project Life Cycle Phases in Gas Pipeline Project. No Project Life
Cycle Phases Activities Involves Under Each PLC Phases
1 Initiate • Tender stage.
• Time/Costing/Performance.
• % of Profit and risk analysis.
• Documentations for tender submission
• Submission of Tender.
• Tender clarifications meeting
• Received Letter of award and Acceptance of LOA.
• Signings of contract document.
2 Planning • Identify method of construction to be used.
• Preparing of work schedule for all required works
• Carry out land survey works.
• Carry out utilities mapping using radio detection and GPR.
• Contacting utility companies via letter about the proposed new gas pipeline and conducting site visits with the all them, to identify where their utilities were laid before.
• Carry out the engineering/design works.
• Producing the construction plan.
• Submission for local authority works permit, site visit and to follow up.
• Submission files for “Approval to Install” for the proposed gas pipeline to Energy of Commission and to follow up.
• Procurements of all required raw materials.
• Nominates sub-contractors.
• Buy/rental equipment, machineries, manpower and other resources.
3 Execution/Control • Received the delivery of pipes and raw material on site or at project store/yard.
• Pipes stringing.
• Pipes welding.
• Installation of pipeline using HDD and the open cut method.
• Tie-ins/connection of all sections of the laid pipeline.
• NDT (X-Ray) and Third party review of NDT film.
• Pipeline hydro test.
• Dewatering/Swabbing/Drying.
• Valves installation
• Nitrogen packing
• Approval to Operate (ATO) from Energy Commission,
• Commissioning the entire pipeline. 4 Close up • Punch list
By tabulating all the works involves in a project, the contractors shall be able to see what are the critical paths and the area of concerns that need to be tackled in order to realise the project to client’s expectations which are to complete the project within the scheduled time, extimated budged, at acceptable quality, safety and sustainability.
Figure 4: Representative Project Life Cycle, per Morris (PMBOK Guide)
Figure 4, shows the four phases of project life cycle as explain by Morris. The graph also ilustrate each phases with respect to project completion percentage. The informations and lessons learn in completing a project life cycle shall later be applied to the new projects in a better understanding, improve controlling system, can be closed and hand over to the client smoothly and neat. Organisations that practice Project life cycle, the following additional andvantages can also be benifited and the are summerised as below;
i) Clearer delineation of works to be accomplished in each phases are now possibe.
ii) Pricing and estimating for the next projects may now be a lot easier. The lesson learn can become a “base marking” for the budgeting and costing for future smillar project.
iii) Company can makes profit and incremental of funding is possible.
The word “Planning” is often used as a yardstick of the difference between the
good project manager and the poor project manager. Discuss how project
managers manage planning of the project. [20 marks]
Answer 3
Managing a project planning is a discipline for stating how a project will be accomplished timely, within budget at acceptable performance, safety and sustainability.
Often projects fail because they are poorly planned, or even completely unplanned. Therefore the failure will come as a complete surprise rather than being preceded by periods of worry and depression. Without proper planning, a poor project manager, might drive the projects to start off “behind the eight ball”. The consequences of poor planning include;
i. Project definition without defined requirements
ii. Wild enthusiasm
iii. Chaos
iv. Search for guilty
v. Punishment of the innocent
vi. Promotion of nonparticipants
vii. Disillusionment
viii. Project failure (Harold Kerzner, 2009)
In the other hand a good project manager with a sound knowledge in integrating all
the management process and the elements of the process shall be able to lead the
projects to a success. A good project manager should master himself on all the nine
knowledge and drive it throughout the project life cycle. The nine knowledge areas
are as follows;
a. Project Integration Management b. Project Scope Management c. Project Time Management d. Project Cost Management e. Project Quality Management f. Project Human Resource Management g. Project Communications Management h. Project Risk Management i. Project Procurement Management (PMBOK)
Figure 5: Sample of PLE, DR. DAVID GOH TEE TECK (2010)
How to understand a project’s logic We propose three steps to elicit the ‘full’ (explicit and implicit) project logic:
1. Knowing the project logic stated in the logical framework and other project
documents;
2. Identifying the specific activities carried out during the project cycle, who decided about changes to the original design, why and under which circumstances; and
3. Investigating the practices that evolved over time, as result of the interaction of individuals
Mirtha R. Muñiz Castillo and Des Gasper (May 2009)
Practices and relations, not only milestone and planned activities, should be the focus of any project assessment because a change process is not caused merely by a design. Change is pursued, lived and felt by individuals who negotiate goals, experience conflicts or reach agreements while seeking to exercise their autonomy in their specific circumstances. A project’s full de facto logic is jointly constructed – by project participants, project staff, formulators and other stakeholders. As such, the project logic should be discovered and reviewed through several channels during the project cycle so that changes in interpersonal relations and entitlements are traced over time. Hence, opportunities as well as challenges for project operational effectiveness, such as punctual interferences or high administrative workload (cf., Hirschman, 1967), could be identified and opportunely addressed. Separate time, cost and quality planning
Quality management is increasingly been seen as a primary project management objective. There are six quality management concepts that should exist to support every project.
Encik Ismail Ibrahim is a project manager for XYZ consultants. He has been asked by his management to submit a report of the Project Quality Management Plan (PQMP) for a proposed 40-storey Grade “A” Office building located at Jalan Sidek, Kuala Lumpur.
Define and elaborate the “six quality management concepts” in the PQMP of the above chosen project. [40 marks]
Answer 1
Assumption: In normal cases a PQP is prepared by the contractor (most of the big contractor is ISO 9001:2008 certified) and approved by the consultant. The reason is because the test plan and the inspection are strictly follows the Malaysian/ International standards/codes or customer’s specification and requirements in which this can easily be copied and adopted but method statement of the works breakdown structure are prepared by the contractor.
Therefore in this case I would assume this project is a turnkey job, where the contractor and the consultant are works as consortium.
One of the Project manager ultimate responsibilities is to deliver the project under their supervision in a good quality. Cost and schedule management are very important to a project success and equally important is the project quality management. Project Quality Management shall help the project manager to complete the project at the acceptable performance, safety and sustainability. Six quality management concepts that should exist in a project quality management are as follows;
• Quality Policy
• Quality Objectives
• Quality Assurances
• Quality Control
• Quality Audit
• Quality Program Plan
Ideally, these six concepts should be embedded in the company culture, inside the company policy and lead by the top management because without the support from the top management a project manager has a limited capacity.
It is top management's expression of its intentions, direction, and aims regarding quality of its products/construction works and their processes. This policy is a document created by quality experts that stated the quality objectives, the level of quality acceptable to the organisation, and the responsibility of organisation’s member for executing the policy to ensuring quality.
The top management support on the policy is also stated here as it is important because the quality policy always became an instrument to measure the organisation’s reputation and their quality image.
The quality policy must come from top management to bottom else the lower level employer might thought it is not important and more towards cosmetic rather one of the management objectives.
A good quality policy should cover the followings;
• Be a statement of principles stating what, not how.
• Promote consistency throughout the organisation and across projects.
• Provide an explanation to outsiders of how the organisation views quality
• Provide specific guidelines for important quality matters.
• Provide provisions for changing/updating the policy.
(Harold Kerzner, 2009)
That is why now days most company had adopted quality standard e.g. Integrated Management System (IMS), ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007 Total Quality Management (TQM), Kaizen and others quality standard into their company quality policy. Brief of Quality policy can be found at ATTACHMENT A and the standards used are stipulated in Topic 9, pg 21 of the PQP (Sample).
Quality Objectives
It is a part of organisation’s quality policy and consists of specific objectives and the time frame for completing them. The quality objectives must be selected carefully selecting the objectives that are not naturally possible can cause frustration and disillusionment.
A good quality objective should be obtainable, define specific goal, understandable and state specific deadlines. According to the ISO 9001:2008 Standard [Clause 5.4.1], "Top management shall ensure that quality objectives, including those needed to meet requirements for product or services, are established at relevant levels within the organization. The quality objectives shall be measurable and consistent with the quality policy."
One of the requirements of the ISO 9001:2008 quality standard is that the organizations should establish and monitor quality objectives. There is no specific requirement about how many quality objectives that the organization must have, or what those objectives might be, this is left up to the organization to decide.
Having only one or two quality objective is probably too less, in the other hand having twenty is probably too many. In normal practice it is good to have somewhere between 3 to 8 quality objectives.
In the sample PQP (attached) one of the quality objectives is to meet customer expectation quality, sustainability and safety.
Five quality objectives in topic 2, pg 7 as stated in the PQP (sample) are meet the objective requirement which is the objective are measurable and understandable. Some of the scopes of works stated in topic 7 are also belong to Quality Objectives
Quality Assurances
It is a process of evaluating the formal activities, managerial process and overall project performance on a regular basis to ensure that the project will satisfy the required quality standards.
Quality assurance includes all the activities related to satisfying the relevant quality standards for a project. Another goal of quality assurance is continuous quality improvement. Benchmarking can be used to generate ideas for quality improvements. Quality audits in the other hand helps to identify lessons learned that can improve performance on current or future projects. It is the quality assurance function that tries to manage for the project scope, cost and time are fully integrated.
Quality assurance can be effective, if these two things are assured;
i) Project Quality plan must be sufficient to achieve the required quality standards expected by the organization. In this regard the plan must not only be specific and detailed listing all quality requirements and standards, but also need to include all the steps to be taken to ensure that those requirements and standards are met.
ii) Quality assurance (i.e. final product testing) should be independent of the project itself (as well as the project manager). This comes down from the project management guidelines for effective quality assurance, and builds on a broad-based, organizational approach to standards-based product testing.
The Project Management Institute Guide to the Body of Knowledge (PMBOK) refers to quality assurance as the management section of quality management. This is the area where the project manager can have the greatest impact on the quality of his project. (Harold Kerzner, 2009)
Therefore the project manager needs to establish the management process and procedures and necessary to observe this process closely to guide the project to achieve customer requirements.
The process and the result of Quality Assurance shall summarise as follows;
The Input includes: Quality Management Plan, results of quality control measurements and operational definitions.
Methods used: quality planning tools and techniques and quality audits.
Output includes: quality improvement.
Topic 11 of the PQP (sample) is the example to Quality Assurance.
Quality Control
The process of monitoring specific project results to determine if they are comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.
Such activities include continually monitoring process, identifying and eliminating problem cause, use of statistically process control to reduce the variability and to increase the efficiency of the process.
Buy conducting the Quality Control it is demonstrate that the organisation’s quality objectives are being met.
A good quality control system shall;
i) Select what to control
ii) Set standards that provide the basis for decisions regarding possible corrective action
iii) Establish the measurement method used
iv) Compare the actual results to the quality standards
v) Act to bring nonconforming process and material back to the standard based on the information collected.
vi) Monitor and calibrate measuring devices
vii) Include detailed documentation for all process
Overall the Quality Control shall be summarised as follows;
Input includes: work results, Quality Management Plan, operational definitions, and checklists.
Methods used include: inspection, quality control charts, and compare to diagrams, statistical sampling, flowcharting, Six Sigma, Pareto analysis and trend analysis.
Output includes: quality improvements, acceptance decisions, rework, completed checklists, and process adjustments.
Topics 8, 12, 13, 17, 18, ATTACHMENT C, D, E and F of the PQP (sample) is the example to Quality Control.
Periodic, independent, and documented examination and verification of activities, records, processes, and other elements of a quality system to determine their conformity with the requirements of a quality standard such as ISO 9001 : 2008, established quality procedures and policies.
Any failure in their proper implementation may be published publicly and may lead to a revocation of quality certification. Quality Audit is also called as conformity assessment or quality system audit.
A good quality audit shall ensure that the followings are followed;
i) The planned quality for the project will be met.
ii) The products are safe and fir for use.
iii) All pertinent laws and regulations are followed.
iv) Data collection and distribution system are accurate and adequate.
v) Proper corrective action is taken when required.
vi) Improvement opportunities are identified.
Topic 14 in the PQP (sample) is example to Quality Control.
Quality Program Plan
Detailed document that sets forth practices and sequence of activities aimed at translating an organization's quality policy into operational results, or conformance to a standard such as ISO 9000 within a specified timeframe.
The quality plan shall be created by the project manager and project team members by breaking down the project objectives into a work breakdown structure.
The project manager than ensures that these actions are documented and implemented in the sequence that will meet the customer’s needs and expectations. This shall give the customer a comfort that the project manager at the end of the day can deliver the 40-storey Grade “A” Office building as stipulated in the contract.
A good quality plan will identify all of the organization external and internal customers, cause the design of a process that produce the features desired by
the customers, bring in suppliers early in the process, cause the organization to be responsive to changing customers need and prove that the process is working and that quality goals are being met.
Project Quality Plan should be written with the objective to provide project management with easy access to quality requirements and should have ready availability of the procedures and standards thus mentioned.
The following list provides you the various Quality Elements that should be included in a detailed Project Quality Plan:
• Management Responsibility. Describes the quality responsibilities of all stakeholders.
• Documented Quality Management System. This refers to the existing Quality Procedures that have been standardized and used within the organization.
• Design Control. This specifies the procedures for Design Review, Sign-Off, Design Changes and Design Waivers of requirements.
• Document Control. This defines the process to control Project Documents at each Project Phase.
• Purchasing. This defines Quality Control and Quality Requirements for sub-contracting any part / whole part of the project.
• Method Statement. Defines step by step how to carry out each specified works.
• Test Plan. Procedures for Test Plan shall indicate the procedure and the codes/standards used.
• Inspection Testing. This details the plans for Acceptance Testing and Integration Testing.
• Nonconformance. This defines the procedures to handle any type of nonconformance work. The procedures include defining responsibilities, defining conditions and availability of required documentation in such cases.
• Corrective Actions. This describes the procedures for taking Corrective Actions for the problems encountered during project execution.
• Quality Records. This describes the procedures for maintaining the Quality Records (metrices, variance reports, executed checklists etc) during project execution as well as after the project completion.
• Quality Audits. An internal audit should be planned and implemented during each phase of the project.
• Training. This should specify any training requirements for the project team.
• Handover project. All requirements to close up project e.g. final inspection/testing, documentation etc.
The development of a Project Quality Plan is a team process that depends as much on communicating information as it does on planning. The key objective is to create a cohesive dialog and subsequently develop awareness of potential quality issues assurance. Based on this awareness, project managers can prepare plans and actions to counter any weaknesses or deficiencies in the project execution, thus ensuring that all quality standards are met effectively.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 1
Uvw Const. Sdn Bhd
PROJECT QUALITY PLAN The construction of 40-storey Grade “A” Office Building located
� Handled the quality control of architectural/engineering component of
project;
� He shall notify Project Engineer promptly of any problems may arise on
site; and
� He maintains and record daily site activities.
(l) Administration Officer cum Document Controller (AO/DC)
The Document Controller is responsible to record and distribute incoming
and outgoing document and establish filing system. The Document
Controller shall distribute revised document and issue drawings to respective
parties.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 15
5.0 RESPONSIBILTIES & AUTHORITIES OF PRINCIPAL STAFF AT HEAD OFFICE
5.1 General
The group organization chart, Group Procedures & Authorities (GPA) and Business
Process Map had been establish to define the responsibility, authority and the
interrelation of personnel who manage, perform and verify the work affecting the
quality of the services.
The Head Office is responsible for the value of chain of the company’s business
which includes the securing of contracts and activities associated with construction.
It serves as the Headquarters of the Company and also provides support activities to
the Site Officers such as finance, administration, procurement, information
management and training.
5.2 The responsibilities of key personnel are as follows:
(a) Project Director
The Project Director is responsible for the successful execution of performance
and completion of the project. He monitors the program, progress and
performance of the project. He shall review and approve commercial and
contractual matters, resolve internal and external disputes. He approve of
Master Construction Programme, Project Quality Plan and Environmental,
Safety and Security Plan. He also control of project budget and expenditures
and highlight variance to Senior Executive Director.
(b) Deputy Project Director
In the event of the absence of Project Director, Deputy Project Director will take
over the responsibility of Project Director. He will monitor the program, progress
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 16
and performance of the project. He shall review and approve commercial and
contractual matters, resolve internal and external disputes. He approve of
Master Construction Programme, Project Quality Plan and Environmental,
Safety and Security Plan.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 17
6.0 PROJECT PROGRAMMES AND MONITORING
The Project Manager is responsible for the leading of the project team in the
planning and programming of the construction activities for the project.
The project scheduling showing key dates for commencement & completion,
milestone, phases of project etc. shall be done by the use of Microsoft Project
software/ Primavera software.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 18
7.0 SCOPE OF WORK
The Works to be executed under this Contract for a period of 36 months include the
followings :-
(1) Provision of bank guarantees, insurances, workmen compensation and SOCSO,
survey and setting out, site facilities arrangement, mobilisation and
demobilisation of plant, testing, safety & health care and all other necessary
preliminaries and general;
(2) Site clearing, demolition of existing obstruction and removal and disposal of the
same;
(3) Excavation, filling, trimming, compaction and all necessary earthwork;
(4) Construction of earth drains, concrete drains culverts, stream diversion and all
other drainage structures;
(5) Construction of road pavement and road shoulders,
(6) Construction of the 4o storeys building and all other associated structures;
(7) Provision of pavement markings, traffic signs, guard rails and all other road
furniture;
(8) Turfing, retaining walls, gabion walls and all other slope protection structures;
(9) Maintenance of existing road and provision of access for others where required;
(10) Locating temporary diversion, relocation, replacement of existing utility services,
liaison with appropriate authority or owner, obtaining approval, inter-phasing and
all incidental works including addition of necessary new services and testing
required by the appropriate authority;
(11) Environmental Management and Mitigation Measures; and
(12) Any works incidental to and necessary for the completion of the specified works.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 19
8.0 METHOD STATEMENT
The following Method of Statement as enclosed are to be observed. The Method Statement for this project shall not be limited to the following attached method statement. Other works method statement will be submitted in stages as work at site progress. Listed below are the lists of Method Statements. Method Statements are to be submitted to the Resident Engineer (RE) prior to be commencement of works on site.
A. Civil & Structural
1) Earthwork 2) Road work 3) Drainage 4) Sewerage 5) Water supply 6) Concreting 7) Tilling/Finish 8) Reinforcement 9) Formwork 10) Brickwall 11) Glass Pannel 12) Pilling work 13) Maintained load test 14) Pile dynamic test (PDA) 15) Crib wall 16) Water proofing work
B. Mechanical
1) Air-conditioning and ventilating system 2) Fire protection system 3) Plumbing services 4) Lift installation 5) LPG system 6) Kitchen eqipment
C. Electrical 1) Lightning protection system 2) Ducting and manhole for TNB (11 & 33KV) 3) Earthing system 4) Underground HT and LV cable system 5) Installation generator set system 6) Installation electrical trunking, conduit and wiring system 7) Installation of uninterrupted power supply ups 8) Installation of Ht system for transformers and swtichgears 9) Installation internal and outdoor lighting 10) Testing & Commussioning
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 20
D. Architectural 1) Water proofing work at concrete flat roof and terrace 2) Water proofing at wet area 3) Installation of rainwater down pipe 4) Plastering works. 5) Concrete block wall 6) Installation of lightweight concrete wall 7) Aluminium works eg. Louvers and windows. 8) Wall glass 9) Floor trap and grating 10) Vinyl floor 11) Composite panel 12) Protection system e.g. grab rail, guard rail and etc. 13) Installation of WC and valve system
All method statement shall be registered with the revision status and maintain at site office. The current list of method statement will be kept and controlled at site office.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 21
9.0 INTEGRATED MANAGEMENT SYSTEM (IMS) PROCEDURES & OTHER FORMS
The Integrated Management System (IMS) for the project will be implemented in
accordance with the ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007 requirements,
Client and Statutory & Regulatory requirements.
The management has established the quality policy as its commitment to quality
management in the company. The management shall be responsible to ensure that this
policy is communicated and understood at all levels of the company.
Quality Policy may sometimes be summarised and included in PQMP as per
ATTACHMENT A.
The Integrated Management System (IMS) which consists of Quality Manual and
Safety, Health & Environmental Manual shall be the guidelines for the Quality
Assurance, Quality Control and Safety, Health & Environmental activities of this
Project.
The following are the list of Process/Procedure and relevant documentation / record which
are applicable to the execution of this Project
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 22
Table 1:
Item
Process / Procedure
Reference Documentation / Record
1
Project Progress Monitoring
•
Daily Site Diary
• Gantt Chart/Work Programme
2 Civil & Structural Works • Inspection & Test Plan
• Related QAQC-HSE Forms
3 Mechanical & Electrical Works • Inspection & Test Plan
• Related QAQC-HSE Forms
4 Testing & Commissioning • Tender Specifications
• Project Schedule
• Testing & Commissioning Certificate
• Operation Manual
5 Handover to Client • Certificate of Practical Completion (CPC)
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Frequency : Monthly Chairman : Project Manager Minutes : Safety Officer Attendees : Project Manager, Safety Officer, Sub
Contractor’s Representative Minutes Distributed to : All the above and Project Manager
Staff Meetings
Frequency : Monthly / When Necessary
Chairman : Project Manager
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 38
Minutes : Planning Engineer
Attendees : All Staff
Minutes Distributed to : All the above
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 39
17.0 TYPES OF RECORDS TO BE MAINTAINED & THEIR FREQUENCY
Table 2:
Type of Record Frequency Person Responsible
1 Inspection Daily Project Engineer
2 Daily Site Record Daily Project Engineer
3 Project Status Report Monthly Project Manager
4 Progress Report Monthly Project Manager
5 Summary of Integrated Management System Audit Report
Monthly/Quarterly QAQC Engineer
6 Memo/Minutes of Meeting Ad-Hoc Project Manager
7 HSE Record / Tool box Meeting
Weekly HSE Officer
8 HSE Monthly Report Monthly HSE Officer
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 40
18.0 PROJECT DOCUMENT CONTROL
18.1 Purpose
• To ensure that all incoming documents and data are transmitted to appropriate
personnel for follow up action and all outgoing documents and data are issued
promptly.
• To ensure that Controlled Documents requiring changes with the required
approvals are revised in a timely manner.
• To ensure that controlled documents are of current issue.
• To define the method of establishing, approving, changing, maintaining,
replacing and distributing Controlled Documents.
18.2 Responsibilities
18.2.1 Quality Procedures
o The Document Controller shall oversee the control of all documents relating to
the Quality Procedures and keeps a Master List of the location of such
documents.
o The Document Controller shall distribute the revised controlled documents
according to the distribution list.
18.2.2 Project Specific Document and Data
• All staff shall maintain and upkeep documents and data. This includes fax
messages, letters transmittals, drawings, diskettes and calculation reports.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 41
• The Project Manager shall ensure that all drawings, diskettes produced or
received are kept, maintained and readily identifiable.
• The Project Manager shall ensure that fax messages, letters, transmittals and
reports are kept and maintained in the appropriate files or folders.
18.2.3 Procedure for Quality Procedures
• Identification of Controlled Copy
Controlled copies are indicated by the stamping ‘Control Copy’ on the cover
page in blue or red colour.
• Master List
The Document Controller shall maintain a Master List of Approved Documents
with their current revision numbers.
• Revisions
All company staff can initiate a change to a document by completing a
Document Change Request for the Document Controller to review the change
request.
The Document Controller shall then submit the request to the Project Manager
for approval. If the change is approved, the Document Controller is
responsible for updating affected documents.
• Change Record
A record of changes is found in the Document Revision History. The Document
Controller is responsible for maintaining the change record.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 42
18.2.4 Procedure for Project Document and Data
• Distribution
When an Administration Staff receives a document or data via post, fax
machine, courier or e-mail, he shall where necessary, print or plot out the
document and/or data and stamps on it with the word “Received” with date.
Concerned Administrative Staff shall the deliver the document to the relevant
interested parties
• Project Control
A Project Master List is established and kept by the Document Controller who
shall assign new serial numbers.
The Document Controller shall ensure that all files, box folders are labelled.
• Working / Shop Drawing and Materials / Sample Control
The Construction / Shop Drawings Master List and Materials / Sample Master
List are kept in project files, These Master Lists are prepared and updated by
the Document Controller and filed
All construction drawings and materials / sample are delivered to consultants
or sub contractors via Transmittal Form or cover letter.
After acknowledgement by the recipient, the Document Controller then sends
the Transmittal Form for filing.
For submission to authorities, the drawings shall be transmitted via a covering
letter together with the appropriate forms.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 43
Superseded Construction Drawing Master List and Materials / Sample Master
List shall be stamped “Superseded” once the list is updated. This shall be kept
in the file for future reference (Superseded File)
• Fax Message, Letters and Transmittals Control
The Project Manager shall direct the respective project staff to follow up on all
incoming fax messages, letters and transmittal to ensure that the information
is responded and updated where necessary.
If the follow up is by fax messages, letters or transmittals the Document
Controller shall vet through them. The Administrative Staff shall file all related
correspondences in the respective files.
All in-coming fax messages, letters and transmittals received are initialed by
concerned staff. The date of response is indicated on the first page of the
document before passing it to the functional head for reference or comments.
Comments can be written on any blank spaces on the fax messages, letters or
other means for transmittal.
The Transmittal Form number may also be used in conjunction with the issue
of drawings, calculations and reports.
18.3 Updates on Standards / Codes of Practice
Authorities may inform the public on the updates of their requirement through
circulars or seminars. If such is the case concerned staff may attend such seminars
on behalf of XYZ CONSULTING Sdn Bhd.
At the conclusion of such seminar, the attendee shall inform the company about such
revisions or updates. Seminar notes or any circulars on the updates shall then be
circulated to those affected and subsequently maintained as a reference documents.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 44
18.4 Documentation and Data Control
Table 3:
Document Approved By Method of
Registering Distribution
Record Distributed To
Consultant Drawings, Schedules, etc
Project Manager (acceptance only)
Drawing Register
Transmittal • Site Office (2 sets)
• Works Contractors
Shop Drawings
Consultant Drawing Register
Transmittal
Client
Site Office (2 sets)
Works Contractors
Construction Programme
Project Manager Not required Transmittal
Client
Site Office
Works Contractors
Sub-Elements Programme
Project Manager Not required Transmittal Client
Consultants
Project Quality Plan
Client Not required Transmittal As per distribution list in Plan
Project Safety Plan
Project Manager Not required Transmittal As per distribution list in Plan
Method Statements
Project Engineer / QC Manager
Document Register
Transmittal
Client
Consultants
Site Office
Works Contractors
Site Instructions
Project Manager
SI Register Memo/fax As indicated
Inwards Correspondence
N/A Not required N/A As indicated
Project Procedures
Project Manager Controlled Document Register
Transmittal As indicated
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 45
18.5 Correspondence
18.5.1 Correspondence to Client
All correspondence to Client shall be signed by the Project Director. Only persons
designated by the Project Director to do so may sign in the event of his absence.
Correspondence to Client shall be done by one of the following methods:
- Letter
- Request for Information
- Fax Cover Sheet
- Documents Transmittal
- Confirmation of Instruction (to confirm verbal instruction)
Correspondence to client must be issued by XYZ CONSULTING SDN. BHD.. All
personnel sub-contractors and suppliers under the project shall not be permitted to
address directly to the Client or the Client’s Representative.
Address all correspondence to:
XYZ CONSULTING SDN BHD
Jln Aman, Kuala Lumpur
Copies to be issued as follows :
- Project Director
- Project Manager
- Consultants (If necessary)
Correspondence to be on XYZ CONSULTING SDN. BHD. letterhead and reference
be made to the project name.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 46
18.5.2 Correspondence from Client
Correspondence from Client shall be:
- Date stamped upon receipt
- Read by the Project Director who would decide on the action to be taken
either distribution for action or information
- Coped and forwarded to Head Office for information
- Copied and filed chronologically under “Client Correspondence – “In-Out” by
Document Controller.
18.5.3 Verbal Instruction from Client
Verbal instruction from Client must be confirmed in writing using the “Confirmation of
Instruction Form” with copies of confirmation send to organizations shown on the
form.
18.5.4 Correspondence to Work Contractors
All correspondence to Work Contractors shall be jointly signed by the Project
Manager and other executive. Only persons designated by the Project Manager to
do so may sign in the event of his absence. All correspondence are to be deposited
at XYZ CONSULTING SDN. BHD.’s Site Office pigeon holes for their collection.
Memos/faxes can be raised by respective person in charge of the department.
Correspondence to Work Contractors shall be done by one of the following
methods:
- Letter
- Site Instruction
- Documents Transmittal
- Notice to Comply
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 47
The following XYZ CONSULTING SDN. BHD. staff may formally communicate with
Work Contractors:
- Project Director/Manager
- Contractors/sub-contractor
- Project Engineer
All correspondence to work Contractor other than the Documents Transmittal must
be sighted by the Project Manager and copy to be kept by document controller
according to relevant work contractor/ works package.
A Register of Site Instructions to be kept by the Document Controller.
18.5.5 Correspondence from Work Contractor
A site mail box must be established in the Project Office and Works Contractors
instructed to deliver correspondence via this mail box or by fax addressed to the
Project Manager.
All correspondence from work contractor must be date stamped upon receipt.
Project Manager must review all correspondence/s and decide further distribution
and original copy to be kept and filed by document controller according to relevant
work contractor/ works package.
Any notice of discrepancy, obscurity of meaning etc. shall be forwarded by the
subcontractor to the Project Director or Project Manager and any reply from the
Project Director or Project Manager shall be by means of a Tender Addendum or
Revised Construction Drawing
18.5.6 Standard Forms
The following standard forms shall be used:
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 48
- Request for Information
- Documents Transmittal
- Confirmation of Instruction
- Site Instruction
- Notice to Comply
- RFI Register
- Site Instruction Register
- Client Instruction Register
18.5.7 Filing System
Responsibility:
- The Project Manager is responsible for the overall running of the Site Office
administration.
- Document Controller is responsible for the filing system ensuring they are
legible, readily identifiable and retrievable.
Procedure:
- The system shall be established by the preparation of a list of all the
proposed files. A numbering system for the files shall then be created.
- The original document or record must always be filed in the central filing
system.
- Archiving at the completion of the project as follows:
� Update the file listings
� Place central filing system records into numbered and labelled
boxes
� Enclose a list of all records on the box
� Send a copy of the box lists to head office
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 49
18.5.8 Daily Site Records
Responsibility:
- The Project Manager is responsible for the Site Establishment including all
Site Records.
- The Site Engineer and his supporting staffs are responsible for the keeping
of Site Dairy and the preparation of the Site Daily Reports and the Day-
works Record etc.
Procedure:
- The Site Dairy and Site Daily Report shall be completed every day without
fail.
- The Day-Works Record shall be completed as and when the Day-Works are
carried out.
- To submit the Site Diary daily – before 3.30pm on the following day.
- To submit Approval Chit and QAQC Forms / Inspection List – before 3.30pm
for inspection the next morning.
- To submit Material Inspection Form for all construction material used in the
construction works within 24 hours upon delivery.
Filing:
- Ensure that the original record is filed in the filing system
- Site Personnel may maintain their own files in the file but original must
always be filed in the central filing system.
Archiving:
- At the completion of the project, update the file listings
- Place all central filing system records into numbered and labelled boxes
- Enclose a list of all records in the box
- Send a copy of the box lists to head office
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 50
Reports
Progress Report shall include the following :
• Financial and Physical Status
• Photos
• Work Programme
• Weather Report
• Site Organisation
• Site Machinery and Manpower
• Site Activities / Work Done
18.7 Valid Calibration Record
Record of calibration report shall be kept, maintained and updated continuously.
Document Controller shall keep the updated record list in the file.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 51
19.0 CONTRACT DETAILS OF OTHER PARTICIPANTS IN THE PROJECT INCLUDING LOCAL AUTHORITIES, CONSULTANTS, ETC.
19.1 Local Authorities
Contract drawings and documents shall comply with the client’s requirements
and approved by the relevant authorities.
The relevant authorities are as follows:
a) State Planning Authority
b) Land and Survey Department
c) Municipal Council(s)
d) Bomba Department
e) TNB
f) Telekom
g) Syabas
h) Other relevant authorities, if any
19.2 Project Contact
No Organization Contact Person(s)
Designation Office
Telephone Fax Number
1. Client RHB Dev. Berhad,
Wisma RHB, Jln TAR, Kuala Lumpur.
Azman Salim
Project Director
03-2055 4000 03-2055 4008
03-2055 4555 03-2055 4666
2. Contractor UVW S/B Jalan Pinang, Kuala Lumpur
Ir. Razman Adam
Project
Manager
03-9570 6001
03-9570 6007
3. Project Consultants XYZ CONSULTING S/B Jln Aman, Kuala Lumpur
Ir. Ismail Ibrahim
Project Manager
03-9300 7000
03-9300 7001
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 52
20.0 HANDOVER PROJECT
It is UVW’s responsibility to handover the project to Client after completed all the major
works at site in accordance to the contract requirements. The handover dates shall be
completion dates (Final completion or Sectional completional) as stated in the contract
document.
20.1 Final Inspection and Testing
Upon receiving the notification from the sub-contractor regarding the Final Inspection,
the site supervisor shall notify the PM, who in turn would arrange with the Employer for a
joint inspection (where relevant) comprising the following personnel;
a) Employer or Employer’s Representative
b) Consultants
c) Sub-contractor (where relevant)
20.2 Defect List
All non-conformances are clearly recorded on the defect list, confirmed and endorsed by
all parties at the end of the inspection.
The scope and targeted date are to be completed by all personnel involve in the
inspection.
The PM ensures the defect lists are forwarded to the sub-contractor for rectification.
Where possible, the subcontractor is required to submit their proposed rectification
schedule within 14 days upon receipt of the defects lists. The proposed rectification
schedule shall include the proposed date for re- inspection by the same team (where
relevant)
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 53
The respective Site Supervisor shall monitor and follow-up with the rectification of the
defects and ensure they are being carried out timely.
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 54
21.0 APPENDICES
Attachment A Quality Policy
Attachment B Inspection & Test Plan Requirement (sample)
Attachment C QA/QC Inspection Register List (sample)
Attachment D QA/QC Inspection Forms Request (sample)
Attachment E
Document Control Register List (sample)
Attachment F Document Control Register Inspection Form (Sample)
UVW Const Sdn Bhd.
RHB/KL/PQP/01 Uvw Const
Project Quality Plan Rev. 0
The construction of 40-storey Grade “A” Office Building located at Jalan Sidek, Kuala Lumpur.
Issuance Date: 1/11/2010 PQP: 55
Attachment A - Company Quality Policy
UAV Const is totally committed to quality in the performance of our work to ensure that all our projects are constructed to standards specified by our Customer and regulatory requirements that govern such projects, within Malaysia. This Quality System manual together with the management and operational Quality Procedures that support it, are the foundation of UVW Const‘s Quality Management System. In its commitment to Quality, the Managing Director has appointed the Quality Management Representative, to ensure the effective implementation and continual improvement of the Quality Management System throughout UVW Const. To sustain the above quality policy we strive; 1) To achieve excellence in quality and productivity in all works. 2) To develop a positive attitude towards quality and motivate our personnel
through appropriate recognition of efforts in improving works quality. 3) To improve and update technology, methods of operation and management
skills of our staff to efficiently manage our project. 4) To maintain an atmosphere of mutual understanding and cooperation with
open communications. 5) To exemplify professional and honesty in dealings amongst ourselves,
customer and the public. 6) To provide the leadership in promoting quality in our works as well as our
subcontractors and suppliers with reward and recognition for achievements.
It is our goal that all the staff, in all functions, performs their duties according to the documented Quality Management System.
1) Abdul Rahman Ayub, Ahmad Hilmy Abdul Hamid (11th. April, 2007), Quality Cost Consideration in Construction, Paper presented at the Civil Engineering Seminar, National Defense University Malaysia, Extrated on 1/11/2010 from website, http://cream.com.my/publications/whitepapers/Quality%20Cost%20Considerations%20UDN2007.pdf 2) A Guide to the Project Management Body of Knowledge (PMBOK Guide), Extracted on 10/11/2010 from website, http://web.pdx.edu/~grueda/files/pmbok2000.pdf 3) DR. DAVID GOH TEE TECK, EMPM 5103 Notes 3, 2010 – OUM.
4) Duncan Haughey, The Project Management Body of Knowledge (PMBOK), Extracted on 20/11/2010 from website; http://www.projectsmart.co.uk/pmbok.html
5) Harold Kerzner (2009), PhD, Project Management (Tenth Edition), John Wiley & Son, New Jersy. 6) Hirschman, A.O. (1967). Development projects observed. Washington, D.C.: The Brookings Institution (reissued 1995).
7) Maverick SM (May 02, 2004), Project Planning Extracted on 21/11/2010 from
8) Mirtha R. Muñiz Castillo and Des Gasper (May 2009), Looking for long-run development effectiveness: An autonomy-centred framework for project evaluation,
Working Paper MGSoG/2009/WP005. Extracted on 21/11/2010 from