Employment communication

EMPLOYMENT COMMUNICATION

Pisharody Manoj Balakrishnan Prateek GuptaPriyanka Pillai

Samuel Deepak Srinivasan

DIFFERENCES

CV• Course of life • More Detailed • General talent • Fresh graduates

Resume• Basic Summary• One page• Highlight specific

skills• Experienced

Professionals

Biodata• Biographical data• Old Fashioned• Specific format• Mostly used in India

RESUME

RESUME

• Resume Length.

• Resume Format.

• Resume Content.

RESUME WRITING

Identifying Information.Job Objective.Education.Work Experience. Other Relevant Information (Skill/Awards, etc.).

ELECTRONIC RESUME

Advantages

Potentially to large number of employers.Considered for different positions.Quick search.Information readily available.

JOB APPLICATION LETTER

• Communicates to the prospective employer your interest in & qualifications for a position within the organization.

• Solicited application letter.

• Unsolicited application letter.

ADDRESS & SALUTATION

Should be addressed to individual rather than organization.

Correct spelling of the name and position title.

Use a courtesy title (Mr. or Ms.).

OPENING

Straightforward for solicited applications. State the reason for your letter. Identify the particular

position for which you are applying & indicate how you learned about the opening.

For unsolicited application letters, opening should be short, interesting & reader-oriented.

Avoid tired openings such as “this is to apply for”. . . Or “please consider my application”.

Don’t address the reader by the first name.

BODY

Highlight strongest qualifications & show its benefits to the employer.

Provide specific, credible evidence to support your statements.

Avoid starting too many sentences with ‘I’.

Example: I am an effective supervisor.(wrong) Supervising a staff of five counter clerks taught

me… (correct)

CLOSING

Close by asking for a personal interview. Indicate flexibility regarding scheduling & location. Provide your e-mail address & phone number. Maintain an air of formality throughout the letter. Use a standard complimentary closing such as

“sincerely”. Sign your name neatly.

PREPARING FOR A JOB INTERVIEW

• Consider yourself as a product.• Know about yourself (your personality).• Research about the Organization.• Research about the competing organization. • Practicing interview questions.• Questions to ask to the Interviewer.• Dressing for success.

CONDUCTING YOURSELF DURING THE INTERVIEW

• Entering into the interview room.• Wait for the interviewer’s reaction. • Don’t talk what you have done. • Talk about what you can do.• Be confident.• Maintain proper eye contact in a positive manner.

After the Interview

After…

• Think of the questions asked by interviewer for future purposes.

• Revaluate your resume.• Send thank-you note or e-mail to the interviewer .

IMPORTANCE OF THANK-YOU NOTE

• A survey of hiring managers -15% - no35% - yes, but less preference.

• The real purpose of thank-you note is to express genuine appreciation for some courtesy extended to you.

• Thank-you note should be short.

Mr. ABC,“Department name”“Company name” Ltd.Dear Sir:I would like to thank you for the Job interview and the time we spent speaking about the job position in your organization yesterday.I hope this small interaction may later translate into a fruitful professional relationship.Please find enclosed a list of references that you requested. I look forward to hearing from you regarding your hiring decision.[2 suggested sentences as u like]1. I trust you recognized my interest in the “job title”.2. I look forward to being part of the R&D team and am confident that I will be able to be a highly efficient team player for making a positive contribution to the team’s goals.Again, thank you for your time, consideration and for all your efforts to arrange the interview.Yours sincerely,“Your name”

EXAMPLE

What is Etiquette?

• Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.

SOCIAL ETIQUETTE• Marked by courtesy.• Gender plays a role.

BUSINESS ETIQUETTE• Marked by hierarchy & power.• Gender plays no role.

PRINCIPLES

• GOLDEN - Treat others as you would like to be treated.

• PLATINUM - Treat others as they would like to be treated.

INTRODUCTIONS

Introduction protocol Junior is introduced to senior.

The rule is to say important persons name first. Add a few words about that person.

If you forget someone’s name during an introduction, don’t panic. Look the person directly in the eye and with a sincere smile, say “I’m sorry, but your name just slipped my mind. Could you remind me?”

Stay around till both the parties start speaking.

INTRODUCTIONS

• Failing to introduce people in a business situation makes you look downright unprofessional.

• Always rise as a mark of respect.

• Look into the eyes and smile.

• Give a firm handshake.

HANDSHAKING

HANDSHAKE

Handshake is a gesture of acceptance and welcome. Extend your right hand . Web to web, finger to finger. Give slight pressure. Grasp the other person’s hand firmly and completely. Look into the eyes and smile. Release the hand in three seconds. But no matter what, never, ever refuse to accept

someone’s hand.

HANDSHAKING POSITIONS

DINING ETIQUETTE

DINING ETIQUETTE• Be on time.• Wait to sit until host/hostess indicated the seating

arrangement.• Stand on the right side of your chair and enter from your

left.• Put your napkin in your lap.• Decide on your menu selections quickly.• Never order the most expensive item.• Wait for all people to be served before beginning.• Know which silverware to use with which food.• Wait until everyone has been served before you begin to

eat.• Salt/Pepper pass together.• Generally pass food to the right.

DINING ETIQUETTE

• Don’t eat with your mouth full.• Keep one hand in your lap unless you are eating

European style.• Remove anything from your mouth with the same

implement that it went in with (except bones).• Eat at a moderate speed.• Try to maintain some polite dinner conversation.• Never medicate yourself at the table.• If you must leave the table, place your napkin in your

chair.

MEETING ETIQUETTE

MEETING ETIQUETTE• Value time.• Acknowledge introductions.• Keep your phone at bay.• Speak up to the ears.• Avoid swear words and vulgar references.• Poor communicating skill is not professional.• Avoid personal questions during first meeting.• Whoever gets to the door first should open it and hold

for others who are following.

CUBICAL ETIQUETTE

CUBICAL ETIQUETTE• Never enter someone's cubicle without permission.

• Announce yourself at their doorway or lightly knock on the wall.

• Post a sign or flag at your cube entrance to signal when you can be interrupted.

• Don't peek in as you walk past each one.

CUBICAL ETIQUETTE

• Don't loiter outside someone's cube while you wait for him or her to finish a phone call.

• Never read someone's computer screen or comment on conversations you overhear.

• Keep your hands off others desk.

• Avoid eating meals.

THANK YOU &

HAPPY ONAM