“A STUDY ON EMPLOYEES SATISFACTION AND BENEFIT OF THE WORK IN SAPTHAGIRI PEE GEE FRUIT PROCESSING PRIVATE LIMITED” BY P.SAKTHIVADIVEL REG.NO. O98001655042 OF Gnanamani Institute of Management Studies A PROJECT REPORT SUBMITTED TO THE FACULTY OF MANAGEMENT STUDIES IN THE PARTIAL FULLFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF
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“A STUDY ON EMPLOYEES SATISFACTION AND BENEFIT OF THE WORK IN SAPTHAGIRI PEE GEE
FRUIT PROCESSING PRIVATE LIMITED”
BY
P.SAKTHIVADIVEL
REG.NO. O98001655042
OF
Gnanamani Institute of Management Studies
A PROJECT REPORT SUBMITTED TO THE
FACULTY OF MANAGEMENT STUDIES
IN THE PARTIAL FULLFILLMENT OF THE REQUIREMENTS
FOR THE AWARD OF THE DEGREE
OF
MASTER OF BUSINESS ADMINISTRATION
MAY- JUNE -2011
BONAFIDE CERTIFICATE
This is to certify that the summer project report, entitled” THE
SAPTHAGIRI PEE GEE FRUIT PROCESSING (P) LTD”,
PERIYANAHALLI(P.O) 635205, DHARMAPURI, submitted to the Anna
University, Coimbatore in partial fulfilment of the requirement for the award of
the Degree of Master of Business Administration is a record of original research
work done by P.SAKTHIVADIVEL during the period march 2011 to may
2011 of his / her study in the Department of MBA at GNANAMANI
INSTITUTE OF MANAGEMENT STUDIES, NAMAKKAL under the
supervision and guidance of
Mr. s. Nagarajan and the training report has not formed the basis for the award
of any Degree / Diploma / Associate ship / fellowship or other similar title to
any candidate of any university.
Faculty Guide Head of the Department
Viva-voce examination held on: __________________________
Internal Examiner External Examiner
DECLARATION
I, P.SAKTHIVADIVEL here by declare that the summer training report,
entitled ” THE SAPTHAGIRI PEE GEE FRUIT PROCESSING (P) LTD”,
PERIYANAHALLI(P.O) 635205”, DHARMAPURI submitted to the Anna
University, Coimbatore in partial fulfilment of the requirements for the award of
the Degree of Master of Business Administration is a record of original and
independent research work done by me during June 2010 to July 2010 under the
Supervision and Guidance of Mr. S.NAGARAJAN MCA IT&MGT, M.COM,
MBA, M.PHIL, PGDCA, ASST professor in Department of Management
Studies, GNANAMANI INSTITUTE OF MANAGEMENT STUDIES and it
has not formed the basis for the award of any Degree / Diploma / Associate ship
/ Fellowship or other similar title to any candidate of any university.
Signature of the Student
P. sakthivadivel
ACKNOWLEDGEMENTACKNOWLEDGEMENT
I proudly utilize the privilege to express my hearty thanks to DR. T.
ARANGANNAL, Chairman, and P. MALA LEENA, Chairperson,
GNANAMANI INSTITUTE OF MANAGEMENT STUDIES, NAMAKKAL.
I proudly utilize the privilege to express my hearty thanks to Mr. K.
VIVEKANANTHAN., M.B.A., M.Phil, Director, GNANAMANI INSTITUTE
OF MANAGEMENT STUDIES, NAMAKKAL.
I would like to express my sincere gratitude to our Dr. S.SURESH
KUMAR., M.B.A, M.COM, MCAS, M.PHIL Head of the Department of
Management Studies for encouraging me in completing this project
successfully.
I would like to express my sincere gratitude to my guide Mr.
s.no Test parameter specification Mark Marks obtained
1.
2.
3.
4.
5.
6.
Avg wt of the fruits
Tenure
Defect
Colour
Maturity
Actual rejection
>150
>100
<3
Sling yellow
>95
>2.5
12
10
6
10
6
4
Grade A B C D Confirming
>51
very good
>41
Good
>31
standard
<31 Non- confirming
Cheeked by approved by
1.5 PERCEIVING AND STORAGE:
1. Purpose perceiving and storage:
To establish and maintain a system for receipts and storage of goods. In a manner to
avoid any occurrence which shall affect safety of the products. This cover all
activities pertaining to receipt and storage of raw material.
2. Responsibility:
Unity charge production manager store supervisor security.
3. Procedure:
Prior to receiving are checked for overall acceptance based on cleanliness aspect
inspection for presence of any foreign objectionable order due presence of protective
cover absence of any chemical dust or presence of any objectionable material
(pesticides, insecticides, non-food chemical, etc) is done only after satisfactions
inspection vehicle is allotted to unload the material.
At the receiving and material is weighted is checked and wherever possible physically
examined to ensure the right arrival quality of quantity.
Sampling is performed on for all raw material and representative samples are send to
Q.C for approval during sampling care is taken. So to avoid contamination from
sampling devices to raw material under sampling devices are kept clean and in closed
connection. If material is acceptable, if the material rejected it is sent back to the
party.
Storing all received material including etc product wise, date wise and size wise on
cleaned pallets and racks all the goods are stored on the pallets at the floor and away
from wall regular cleaning of stores is undertaken as per schedule mentioned in
cleaning check lists.
Storage area is maintained well ventilated and precaution is taken to avoid
development so that storage period of raw material is affected. Wherever required as
per the manufacture requirement arrangements are made to store refrigerator product
at approximate temperatures ensures provision of cold storage, refrigerator cold room
for the purpose temperature of these cold is monitored regularly.
All detergents and other chemicals are stored separate in one corner of the store room.
It is ensure that all non-food ingredients are stored away and separate, so as to
avoided any cross contamination. After issued of cleaning material, it so ensured that
issuing person cleans his hands thoroughly prior to issue of food material.
Issuing all the materials as per FIFO system by data wise all the material received are
stored on pullets date wit. These materials are identified by label indicating date and
receipt at the time of issue. The material received on earlier date is issued first.
The material is issued to production by preparing issue slip After issuing the material
to concern department. If material gats rejected. Discrepancy note is prepared.
1.6 QUALITY CONTROL:
1. PURPOSE: To establish quality control activities and to monitor the quality and
food surety of products
2. Responsibility: Quality control in charge
3. Procedure:
i). Receipt and inspection of materials.
The vehicle carrying incoming packaging material is checked overall appearance in
cleanliness point of view. Incoming material is checked for its gross weight at entry
by weighing the vehicle Q.C subsequently performs. After sampling samples are
analyzed by in house laboratory.
Vehicle with raw material is kept stand by fli completion of visual primary analysis
and unloading is allowed after QC Factory in charge’ owners approval.
Thorough analysis is performed in case of any double during initial visual
examination.
all material are checked at the time of receipt before unloading for declaration (date
of manufacture expiry etc and rejected on the sport if found non-conforming to the
deceleration made).
storage in change identities the material and allotment of 10 no’s is done.
ii). raw material sampling:
o Raw material sampling is performed for physical inspection criteria for
sampling are defined in raw material sampling plan sampling plan is prepared
and is followed.
iii). Final product inspection:
o Finished product samples are drawn randomly from the place and checked for
parameters such as acidity PH particle size etc.
o Sample are taken randomly and send to QA/QC lab for testing
o Copy of analysis report by QA executive is given to factory manger/html
o Finally material is sent for dispatch the final packaging is checked for all the
declarations.
iv). Inspection and test plan:
o Inspections and test plan is prepared and implemented in company name.
o Inspections and teat plan includes analysis of raw materials packaging
materials, finished goods and water.
v). Production specification:
o Product specification (raw material) final product are document and followed
NEW PRODUCT DEVELOPMENT (OR) DEVELOPING NEW
PRODUTS:
Once a new –product opportunity has been recognized, initial technical and economic
feasibility studies determine the advisability of establishing a project for developing
the product.
If initial feasibility studies are favourable, engineers prepare an initial prototype
design.
This prototype design should exhibit the basic form, fit, and function of the final
product, but it will not necessarily be identical to the production model.
Performance testing and redesign of the prototype continues until this design-test-
redesign process produces a satisfactorily performing prototype.
Next, market sensing and evaluation is accomplished by demonstration to potential
customers, market tests, or market surveys. If the response to the prototype is
favourable.
economic evaluation of the prototype design is performed to estimate production
volume, costs, and profits for the product. If satisfactory, the project will enter the
product design phase.
The production design will evolve through performance testing, trials and testing, and
economic studies.
It will exhibit low cost, reliable quality, Superior performance, and the ability to be
produced in the desired quantities on the intended production equipment.
Production designs are Continuously modified to adapt to changing market
conditions and changing production technology and to allow for manufacturing
improvements.
About 5 percent of all new –product ideas survive to production, and only about one
in ten of these is successful.
It is best to cancel unpromising new-produt/service development projects early so that
human effort and development money can be directed toward more promising
projects
SSOP PERSONAL HYGIENE:
Goal:
To ensure that all employees working in star siesta are well trained in proper practices
of sanitation and hygiene.
SSOP:
All employee including worker and staff . a yearly medical examination to be carried
out to ensure that they are free from contagious diseases and medically fit for working
in the factory these recorded are maintained with the plant in chare
One a day - to – day basis in case employees have any minor injuries / illnesses these
are record reported to the production supervisor. The employees are either taken – off
work that involved direct content with the food. Or sent home. The production
supervisor is responsible for cleaning the employee to resume food – handling
activities.
For minor cuts employees may be allowed to work in non- found contact areas once
the cuts are covered with collared water proof dressing.
Any me with an infection / disease is disallowed from working in direct food
processing areas. Conditions to be reported include
Diarrhoea
Vomiting
Fever / cold / sore throat / f / u
Skin related condition like ones infected boils etc
Eye/ ear/ nose discharges
Jaundice
All employees are trained for proper use of the available hygiene and sanitation
facilities
Employees are supposed to use following protective clothing.
Cloth caps which need to be worn properly so that o hair escapes out of them
Shoes
Uniform
Nails are to be kept short and with out any nail polish
Beards are not all owned in the facility, mustachios need to be kept trimmed.
The security dept is provided with a nailbrush and sippers for the use of employees
Good personal hygiene practices are to be maintained this includes having a bath on a
daily basis rushing ones teeth on.
1.7 PRODUCT TEST:
The scope encompasses all product that are supplied to the market by sapthigiri pee
gee fruit processing pvt. Ltd. These are clustered into the product group indicated in
the above clustering has been done after evaluating specific differences between
individual and product taking into comparable and in such a way that important
aspects for food safety are not overlooked.
The term product –focused is used to describe a form of production processing
organization in which production departments are organized according to the type of
product/service being produced.
In other words, all of the production operations required to produce a product/service
is ordinarily grouped into one production department.
Product-focused production is also sometimes called production line or Continuous
production. Both of these terms describe the nature of the routes that products follow
through production.
Products/Services tend to follow direct linear paths without backtracking or
sidetracking. In continuous production, products/services tend to proceed through
production without stopping. The given below illustrates the rather direct linear and
continuous paths that raw materials, components, subassemblies, assemblies, and
finished products follow in the product-focused production of a product.The term
product –focused is used to describe a form of production processing organization is
applied two general forms of production
Discrete Unit Manufacturing
Process Manufacturing
Discrete Unit Manufacturing
o Discrete Unit Manufacturing refers to the manufacturing refers to the
manufacture of distinct or separate products such as automobiles or
dishwashers. Such products produced may be produced in batches, requiring
the system to be changed over to other products between batches. Or a system
may be dedicated to only one product, in which case the system is almost
never changed over to other products.
In discrete unit manufacturing, the term product focused is also sometimes used
synonymously with the term production line or assembly line, as in case of
automobile assembly plants.
Process Manufacturing –In process manufacturing, flows of materials are moved
between production operations such as screening, grinding, cooking, mixing,
separating, blending, cracking, fermenting, evaporating, reducing and distilling.
1.8 THEORTICAL FRAME WORK:
For some people it appears most jobs will be dissatisfying irrespective of the
organization condition involved, whereas for other most job will be satisfying personnel for
variable like age ,education level, sex, etc., are responsible for their difference in addition to
other above it has been claimed that satisfied employees found to have better mutual and
physical health and learn new job relate task more quickly, all things considered practicing
managers and organization behaviour research would agree job satisfaction is important to an
organization.
DEFINITION:
o Job satisfaction is defined as a pleasurable or positive emotional state resulting
from the appraisal of one’s job or experience
o Job satisfaction will be defined as the overall positive affection or feeling that
individual have towards their job’s
o Production /operations management is the process which combines and
transforms various resources used in the production /operations subsystem of
the organization into value added products/services in a controlled manner as
per the policies of the organization
o Evaluated in theoretical activities some of the information right norms only
perfect
1.9 OBJECTIVES OF THE STUDY:
1. Primary objectives: To study the level of employee satisfaction
2. Secondary objectives: To find out the satisfaction of workers towards income level
To find out the satisfaction of workers towards welfare
Measures
To find the opinion of workers towards the promotion opportunities in the
organization
To find out satisfaction towards the behaviour of the supervisor
1.10 SCOPE OF THE PROJECT:
This project work is intended to analyze the job satisfaction of the employee in
“sapthigiri pee gee fruit processing pvt. Ltd ” the study is useful for the company in finding
and prioritizing the employee satisfaction level and analyzing the perception of the employee
regarding the organization climate of the company.
High job satisfaction may lead to improve productivity, decreased turnover, improved
attendance and reduced accident, less job stress and lower unionization.
So far any industrial or business establishment job satisfaction is dependent entirely of
performance of its work force, so periodic assessment of performance is of performance is of
almost important to any establishment.
1.11LIMITATIONS OF STUDY
The study is restricted only to” SAPTHAGIRI PEE GEE FRUIT PROCESSING (P) LTD.” It
cannot be generalized with other company.
This questionnaire survey was conducted with a sample of hundred employees so the finding
may not be accurate.
The generalization was made based on only one method of primary collection of data
questionnaire. This may lead to bias of the research study
The employee were obtained in the maddest of their busy work scheduled hence responses
obtained may be biased
RESEARCH METHODOLOGY
CHAPTER -II
RESEARCH METHODOLOGY
Research methodology is a tool to aid making the absence of certainty further in the
sampling and other process lead up to the actual study research help in the direction of issue
that may have been overload this chapter outline the methodology employed by the research
in the research process. I have analyzed the following factors.
1. Research design
2. Population
3. Data collection
4. Research approach
5. Sampling design
6. Sample size
Descriptive research has understand for acquiring the necessary primary data in the
preliminary phase of the study exploratory research was understand to obtain necessary ideas
and in single sight of the problem in hand
1. Research design:
Research design is an arrangement of for activities for the collection and analysis for the
data in a manner that aims to combine relevant to the economic in procedure.
It determines who, what, when, where and how of a topic. It is concerned with describing
the characteristics, estimating the proportion of the people in a specified population who held
certain vies or attitudes. In a description of a situation or an association between variables
will be emphasized.
For this study the design used was descriptive design as the name itself implies is
conducted to describe something this study descriptive the factor that led to the workers job
satisfaction in sapthigiri pee gee fruit processing pvt. Ltd., here the descriptive research
conducted to find out the information about the factor to spot light the areas that need the
management attention.
Research has to plan how he should conduct his research in the most efficient and
successful manner. Good planning gives the researcher direction for the completion of the
project. The plan of study is called research design.
2. Population :
The population comprises of the entire employee in the company. Due to nature of
population it was not possible to have a complete list of the population. Hence the size of the
population could be determined.
3. Data collection:
It refers information collected for a purpose other than to solve the specific problem
under investigation.
It requires relatively less training to become a trained observer. Hence it is best
method collect the information for primary sources.
This method is useful to collect the information directly from the respondent and also
it gives reeling nation to the researcher to complete the research mark. There are many
aspects of human behaviour, which can be studies satisfactory in no other way.
Through observation the researcher is able to know about the sequence and cause and
effect relationship that forms the bases of hypotheses.
It does not largely depend on reflection .It permits the collection of data in typical
behaviour situation .It demands less of the subjects under observation than other methods.
Because of possibility for collection of more accurate and reliable data under this
method the results and conclusions based on such data are more dependable and coming.
4. Research approach:Approach for in that organization making for employees level
Economical:
Since the questionnaire approach makes it possible to cover at the same time, a large
number of people spread over a large territory. It is decidedly more economical in terms of
money, time and energy.
Time saving
Besides saving only, the mailed questionnaire also same time. Simultaneously hurdles of
persons are approached through it where as if they are to be interviewee it may take very long
time.
Ensure anonymity:
Under this method the respondents are not required to indicate their names on the
questionnaire. They feel free to express their views and opinion.
Less pressure of the respondents: -
This method places less pressure on the subject for immediate response and gains more
time to the respondent for properly answering the problem. Or insertions.
Un infirmity:-
Uniformity from one measure Ned situation to another is provided virtue of its
standardized nothing of questions standard sequence of questions.
5. Sampling design:
Sampling involves taking a portion of population, making observation on this smaller
group and then generalizing the findings to be applied to a large population. The small group
that is observed is called the sample and the large group is called population.
The sample is the portion of the population and it must be representative of the
population. If the sample is biased, the findings of the study cannot be generalized. The
researcher can go for probability or non-probability design.
If the researcher wants to estimate the sampling error of the results, a probability sample
should be used. If it is difficult develop a frame, a non-probability sample should be used.
6. Sample size:
The sample size should not be more than 30%. The sample size should be around 1/10th of the size of population depends on the confident of researcher. the sample of 100.
A sample must be representative of the population. In measurement terms, the representation must be valid. The validity of a sample depends upon its accuracy and precision.
Accuracy means the degree to which bias is absent from the sample. An accurate
sample is one which represents the population.
The sample must yield precise estimate. Precision is measured by the Standard error
or Standard deviation of the sample estimate. The smaller the Standard error, the higher is
the precision.
A good sample must be adequate in order to be reliable. Samples should be selected at
random. That is, there should not be any bias in the selection of sampling elements.
CLASSIFICATION BASED ON EDUCATIONAL QUALIFICATIONS
Table showing the educational qualification of the employees
Qualification No of respondents
Below8th std
3
SSLC 20HSC 45Degree 10Diploma 22Total 100
Inference:
From the above table 3% of the employee are 8th std, 20% of the employees are finished their SSLC 45% of the employee are finished their HSC,10% of the employee are finished their degree, remaining 22% of the employee are finished their diploma.
The figure is showing the educational qualification of the employees.
below 2000
2001-4000
above4
001total
0
10
20
30
40
50
60
70
80
90
100
frequencepresentvalidpresentcumulative persentage
Table – 3.4
CLASSIFICATION BASED ON MERITAL STATUS
Table showing the material status of the employees
Merital status No of respondents
Married 47
Unmarried 53
Total 100
Inference :
From the above table 47% of the employees married and the remaining 53% of the employees are unmarried.
frequency present valid present cumulative precent
0
10
20
30
40
50
60
70
80
90
100
25%50%75%100%
Level of motivation:
Training Observed N Expected N 25% 1 25.050% 5 25.075% 20 25.0100% 74 25.0Total 100
Test statictical
title Income level of the employeesChi square 112.220D f 2Asymp.sing .000
A) 0 cells(.0%) have expected frequency less than 5. the minimum expected self frequency is 33.3
B) 0 cells(.0%) have expected frequency less than the minimum expected self frequency is 25.0
INFERENCE:Hence the chi square value are significant .000% we reject the null hypothesis
FINDINGS
Chapter -IV
FINDING: The data collected the employees are records were analyzed and interpreted in order to find out the job satisfaction of 100 employees, while analysing the data in the following findings were made.
1. 72% of the employees are in the age group of between 21-30 years
2. 33% of the employees are male
3. 45% of the employees have finished only hsc
4. 53% of the employees got married
5. 96% of the employees are permanent
6. 82% of the employees have experience from 1- 2 years
7. 83% of the employees are getting more than rs. 4001 salary
8. 56% of the employees joined the company to increase the family income
9. 48% of the employees strongly agree that work shift it suitable for their timing
10.53% of the employees are agreed the work load is a reasonable one
11.60% of the employees are agreed stating opportunity given for feedback
12.51% of the employees strongly agree stating proper training and development given
13.49% of the employees agree that there is interpersonal relation with co-worker
14.66% of the employees agree that there is interpersonal relation with supervisor
SUGGESTION
SUGGESTION:
1. Transport specialties should be introduced
2. Trade union activities must be improved
3. The management should provide the workers that workers with better promotional activities
4. Canteen facilities must be improved
5. Medical facilities must be improved
6. Remuneration policy must be improved
CONCLUSION
CONCLUSION:
The reorganization maintains smooth relationship between workers and management which leads to be the attainment of organization objects. The research evidence does not establish any consist positive relationship between satisfaction and performance. Hence the general consensus is that in the long run if not in short run , job satisfaction leads to productivity measure should be taken in order to meet the requirement of the employees so that they are satisfaction with the job .
The research study shows that the workers job satisfaction
among worker satisfactory.
QUESTIONNAIRE
QUESTIONNAIRE
1. Age
a. 18-20 b. 21-30 c. 31-40 d. Above 41
2. Gender
a. Male b. Female
3. Educational qualification
a. 8th std b. SSLC c. HSC d. Degree
4. Martial status
a. Married b. Unmarried
5. Labour status
a. Temporary b. Permanent
6. Experience (in years)
a. Below 1 b. 1-2 c. 3-4 d. Above 4
7. Income level
a. Below 2000 b. 2001- 3000 c. Above 4001
8. What is reason for joining in this company?
a. Unemployment and need a job b. Referred by friends
c.Near to residence
9. What is your opinion about your company?
a. High difficulty b. Difficulty c. Average d. Simple
10.What is your opinion about interpersonal relationship with
supervisor?
a. Excellent b. Good c. Average d. Poor
11. How did you feel about additional facilities provided by the
management?
a. Excellent b. Good c. Average d. Poor
12. Whether the work load was provided equally?
a. Strongly agree b. Strongly disagree c. Neutral
d. Agree
13.Whether asked any grievances regarding your job related
activities ?
a. Strongly agree b. Strongly disagree c. Neutral
d. Agree
14.Whether any training and development programs conducted
effectively?
a. Strongly agree b. Strongly disagree c. Neutral
d. Agree
15.How did you feel your work shift allotted by your superior?
a. High difficulty b. Difficulty c. Average d. Simple