EMPLOYEE WELFARE AND ORGANISATION PERFORMANCE IN MINISTRY OF PUBLIC SERVICE, KAMPALA, UGANDA BY MWESIJE GEOFFREY BPA136578/133/DU A RESEARCH REPORT SUBMITTED TO THE COLLEGE OF HUMANITIES AND SOCIAL SCIENCES IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF A BACHELOR’S DEGREE OF ARTS IN PUBLIC ADMINISTRATION OF KAMPALA INTERNATIONAL UNIVERSITY JULY, 2015
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EMPLOYEE WELFARE AND ORGANISATION PERFORMANCE IN
MINISTRY OF PUBLIC SERVICE,
KAMPALA, UGANDA
BY
MWESIJE GEOFFREY
BPA136578/133/DU
A RESEARCH REPORT SUBMITTED TO THE COLLEGE OF HUMANITIES AND SOCIAL
SCIENCES IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD
OF A BACHELOR’S DEGREE OF ARTS IN PUBLIC ADMINISTRATION
OF KAMPALA INTERNATIONAL UNIVERSITY
JULY, 2015
DECLARATION
I, Mwesije Geoffrey, the undersigned declare that this Research Report entitled “Employee
Welfare and Organisation Performance in the ministry of Public Service, Kampala, Uganda” is
my own original work and has never been presented to any institution of higher learning for a
Degree or any other Academic Award.
Signature .c4I~kJ
Date: ?‘~
APPROVAL
This is to confirm that, this Research Report “Employee Welfare and Organisation
Performance in Public Service, Kampala, Uganda” written by Mwesije Geoffrey was carried
out under my supervision and is now ready for submission to the College of Humanities and
Social Sciences in partial fhlfillment of the requirements for the a Degree of Bachelor of Arts in
Public Administration of Kampala International University.
Signature:
Mr. Muhwezi Ivan
(SUPERVISOR)
~7.:2~Date
DEDICATION
I dedicate this piece of work to the Almighty God. I further would want to remember my
colleague the academicians who played a very ftrndamental role in guiding me throughout my
academic endeavors.
I also dedicate this Research report to my many friends and church family who have supported
me throughout the process. I will always appreciate all they have done, especially to all
children and all African children who strive to acquire education for helping me develop my
technology skills, for all single mothers who labor to look for survival of their families as well
as looking for school fees their children you have helped me to master the leader dots.
To all children with disabilities around the world that suffer with discrimination and stigma
inflicted unto them by communities.
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ACKNOWLEDGEMENTS
I wish to thank the Almighty God for giving me strength, grace, opportunity and mercy in
accomplishing this work. All that we know is a sum total of what we have learned from all who
have taught us, either directly or indirectly.
I am fUrther grateful to the countless efforts to the management of this great institution for their
commitment and service rendered to me thus inspiring to do same.
I also wish to thank research supervisor, Mr. Muhwezi Ivan for his tireless and endless
guidance. You have lightened the candle for me and no more darkness for my future.
I would like to acknowledge and thanlc Captain Musinguzi Moses, Pastor Bakimi Twebaze
This chapter focuses on the background of the study, Problem Statement, Purpose,
research objectives, research questions, scope, hypothesis and significance of the study,
validity, ethical consideration and limitations of the study.
1.1 Background of the study
In today’s competitive business environment, organizations can no longer afford to waste
the potential of their workforce. There are key factors in the employee’s workplace
environment that impact greatly on their level of motivation and performance. The
workplace environment that is set in place impacts employee morale, productivity and
engagement - both positively and negatively. It is not just coincidence that new programs
addressing lifestyle changes, work/life balance, health and fitness - previously not
considered key benefits - are now primary considerations of potential employees, and
common practices among the most admired companies (Akinyemi 2001).
In an effort to motivate workers, firms have implemented a number of practices such as
performance based pay, employment security agreements, practices to help balance work
and family, as well as various forms of information sharing. In addition to motivation,
workers need the skills and ability to do their job effectively. And for many firms,
training the worker has become a necessary input into the production process (Amberg,
1998)
Diversity of organizations and professionals; A huge variety of organisations exist today.
For example, there are government, education, financial services, manufacturing, retail,
non-profit, food and beverage. Then, there are sub-industries. In financial services, we
can break down into the banlcs, insurance, exchange and so on. And in each, we can for
example break down a bank into deposit, loan, credit card, investment departments. In
deposit department, we have savings, current and fixed accounts. This break down goes
on until we have an individual that performs a task that is unique. If the bank example has
10,000 staff, are we going to have 10,000 different performance measurements? It will be
a challenge for an organisation to keep track of the huge diversity of skilled professionals
and ensure alignment to its mission and values (Ashton et cxl., 2002),
1
The independent variable of this study is Employee Welfare in general, these are the
benefits that an employee must receive from his/her company, like allowances, housing
for those companies who provides, transportation, medical, insurances, food and some
other way where the employee has rights to demand. It is including various services,
benefits and facilities offered to employees by the employers. The welfare measures need
not be monetary but in any kind/forms. This includes items such as allowances, housing,
transportation, medical insurance and food. Employee welfare also includes monitoring
of working conditions, creation of industrial harmony through infrastructure for health,
industrial relations and insurance against disease, accident and unemployment for the
workers and their families. Through such generous benefits the employer makes life
worth living for employees.
As an owner, you are required by law to provide certain benefits for the welfare of your
employees. You may have to match the Social Security taxes your employees pay and
obtain a workers compensation insurance policy. If you terminate an employee, you may
have to firnds to extend his health insurance. The benefits an employee receives from his
employer for his welfare are oflen a significant reason why he decides to accept a job
offer. As such, providing employee benefits allow you to compete with other businesses
to recruit and retain qualify employees. If other employers offer better benefits, good
employees may choose to go there. By providing a plan that’s good for employees’
welfare, you show them that you value them. This can help make them feel welcome and
happy in your company, motivating them to work harder. If your health plan has wellness
coverage and preventative care, employees are more likely to stay healthy, cutting down
on absenteeism and sick days. For companies that have a large base of employees
working under stressfhl conditions or living away from family, it is important to look at
fostering personal happiness and professional growth. Investing in employees pays
dividends in terms of higher productivity and greater loyalty (Ashton et aL, 2002),.
The dependent variable of this study is Organisation Performance which is comprises the
actual output or results of an organization as measured against its intended outputs (or
goals and objectives). Specialists in many fields are concerned with organizational
2
performance including strategic planners, operations, finance, legal, and organizational
development. In recent years, many organizations have attempted to manage
organizational performance using the balanced scorecard methodology where
performance is tracked and measured in multiple dimensions such as: - financial
performance for example shareholder returns - customer service - social responsibility for
example corporate citizenship, community outreach - employee stewardship.
Performance measurement is the use of statistical evidence to determine progress toward
specific defined organizational objectives. There are many types of measurements. In
school, exams are graded to establish the academic abilities; in sports, time is clocked in
split seconds to verify the athletic abilities. Similarly in teams and organizations, there
are various tools and measurements to determine how well it performs.
Gamble, Strickland and Thompson (2007, p. 99) provide a comprehensive method for
measuring performance of organizations. How well each company performs is dependent
on the strategic plan. Some of the measurements include basic financial ratios such as
debt-to-equity ratio and if the levels are an issue with creditworthiness. The daunting task
of measuring performance for organizations across industries and eras, declaring the top
performers, and finding the common drivers of their success did not occur to anyone until
around 1982, when Tom Peters and Bob Waterman got down to work researching and
writing In Search of Excellence. This publishing sensation challenged industrial
managers’ actions and attitudes, and inspired researchers and scholars to further pursue
the theory of high performance — the holy grail of any competitive business organisation.
This task becomes more complex as corporations diversify into multiple industries. A
researcher must take this into consideration when conducting a comparative analysis of
companies (Ashton et aT, 2002).
Several performance measurement systems are in use today, and each has its own group
of supporters. For example, the Balanced Scorecard (Kaplan and Norton, 1993, 1996,
2001), Performance Prism (Neely, 2002), and the Cambridge Performance Measurement
Process (Neely, 1996) are designed for business-wide implementation; and the
approaches of the TPM Process (Jones and Schilling, 2000), 7-step TPM Process (Zigon,
1999), and Total Measurement Development Method (TMDM) (Tarkenton Productivity
3
Group, 2000) are specific for team-based structures. With continued research efforts and
the test of time, the best-of-breed theories that help organizations structure and
implement its performance measurement system should emerge.
This study is based on Abraham Maslows motivation theory (1943) it states that, human
beings are motivated by unsatisfied needs, and that certain lower factors need to be
satisfied before higher needs can be satisfied. According to Maslow, there are general
types of needs (physiological, survival, safety, love, and esteem) that must be satisfied
before a person can act unselfishly. He called these needs deficiency needs.” As long as
we are motivated to satisfy these cravings, we are moving towards growth, toward self
actualization. Satisfying needs is healthy, while preventing gratification makes us sick or
act evilly. As a humanist, Maslow believed that people have an inborn desire to be self-
actualized, to be all they can be. In order to achieve these ultimate goals, however, a
number of more basic needs must be met first such as the need for food, safety, love, and
self-esteem. This hierarchy is most often displayed as a pyramid. The lowest levels of
the pyramid are made up of the most basic needs, while the more complex needs are
located at the top of the pyramid. Needs at the bottom of the pyramid are basic physical
requirements including the need for food, water, sleep, and warmth. Once these lower-
level needs have been met, people can move on to the next level of needs, which are for
safety and security. As people progress up the pyramid, needs become increasingly
psychological and social. Soon, the need for love, friendship, and intimacy become
important. Further up the pyramid, the need for personal esteem and feelings of
accomplishment take priority. Like Carl Rogers, Maslow emphasized the importance of
self-actualization, which is a process of growing and developing as a person in order to
achieve individual potential. . Maslow believed that these needs are similar to instincts
and play a major role in motivating behavior. Physiological, security, social, and esteem
needs are deficiency needs (also known as D-needs), meaning that these needs arise due
to deprivation. Satisfying these lower-level needs is important in order to avoid
unpleasant feelings or consequences.
1.2 Statement of the Problem.
The work place environment in a majority of industry is unsafe and unhealthy (ministry
of public annual report, 2014). These includes poorly designed workstations, unsuitable4
furniture, lack of ventilation, inappropriate lighting, excessive noise, insufficient safety
measures in fire emergencies and lack of personal protective equipment. People working
in such environment are prone to occupational disease and it impacts on employee’s
performance. Thus productivity is decreased due to the workplace environment. It is a
wide industrial area where the employees are facing a serious problem in their work place
like environmental and physical factors. So it is difficult to provide facilities to increase
their performance level. It is therefore against this background that this study was
undertaken to examine Employee Welfare and Organisation Performance in Public
Service, Kampala, Uganda.
1.3 Research Objectives
1.3.1 General objective
This research Report aimed at suggesting ways that can interactions to provide better
work environment in Public Sector Organisations.
1.3.2 Specific objectives;
The specific objective included;
1. To examine the employees and their work environment in terms of employee maternity
scheme; staff housing scheme; employee medical scheme, employee pension scheme,
staff transport arrangements and availability of recreational facilities.
2. To workplace factors affecting the employee’s performance and organisationalperformance in terms of; financial performance, customer service, socialresponsibility and employee stewardship
3. To suggest the measures to improve the working conditions for better performance.
1.4 Research questions
(i) What is the relationship between the employees and their work environment in terms
of Employee maternity scheme; Staff housing scheme; Employee medical scheme,
Employee pension scheme, Staff transport arrangements and Availability of
recreational facilities.
(ii) What are the workplace factors affecting the employee’s performance and
organisational performance in terms of Leadership, Quality, Innovation and
2007). This variable was reflected in our model through structural issues related to
company size (number of employees), age (years) and through aspects meant to identify
the organization of the firm, making reference to flexibility and adaptability of fhnctions
and positions. To quantify this dimension we used statements intended to reflect the
variable structure from the Organizational Diagnostic Questionnaire developed by
Preziosi in 1980.
2.2.9 Competitors/business uncertainty.
Numerous studies have shown that financial indicators are most appropriate when the
competitive environment is characterized by a low level of uncertainty, the foundations
of the competition being less complex (Brownell, 1982; Govindarajan, 1984). An
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organisational assessment is a systematic process for obtaining valid information about
the performance of an organisation and the factors that affect performance. It differs
from other types of evaluations because the assessment focuses on the organisation as the
primary unit of analysis. Organisations are constantly trying to adapt, survive, perform
and influence. However, they are not always successful. To better understand what they
can or should change to improve their ability to perform, organisations can conduct
organisational assessments (Stuart, et at., 2001). This diagnostic tool can help
organisations obtain useful data on their performance, identify important factors that aid
or impede their achievement of results, and situate themselves with respect to
competitors. Interestingly, the demand for such evaluations is gaining ground (Shapiro,
D. 1978), Donors are increasingly trying to deepen their understanding of the
performance of organisations which they fund for example government ministries,
International Financial Institutions and other multilateral organisations, NOOs, as well as
research institutions not only to determine the contributions of these organisations to
development results, but also to better grasp the capacities these organisations have in
place to support the achievement of results.
Organizations have an important role in our daily lives and therefore, successful
organizations represent a key ingredient for developing nations. Thus, many economists
consider organizations and institutions similar to an engine in determining the economic,
social and political progress. Precisely for this reason, in the last 22 years, there were 6
Nobel prizes awarded to researchers who have focused on the analysis of organizations
and institutions. Continous performance is the focus of any organization because only
through performance organizations are able to grow and progress (Mitchell, D. 1988)
Thus, organizational performance is one of the most important variables in the
management research and arguably the most important indicator of the organizational
performance. Although the concept of organizational performance is very common in the
academic literature, its definition is difficult because of its many meanings. For this
reason, there isn’t a universally accepted definition of this concept. In the ‘50s
organizational performance was defined as the extent to which organizations, viewed as a
social system fulfilled their objectives (Georgopoulos & Tannenbaum, 1957: p. 535).
19
Performance evaluation during this time was focused on work, people and organizational
structure. Later in the 60s and 70s, organizations have begun to explore new ways to
evaluate their performance so performance was defined as an organization’s ability to
exploit its environment for accessing and using the limited resources (Yuchtman &
Seashore, 1967: p. 379).
The years 80s and 90s were marked by the realization that the identification of
organizational objectives is more complex than initially considered. Managers began
to understand that an organization is successful if it accomplishes its goals (effectiveness)
using a minimum of resources (efficiency). Thus, organizational theories that followed
supported the idea of an organization that achieves its performance objectives based on
the constraints imposed by the limited resources (Lusthaus & Adrien, 1998 after
Campbell, 1970). In this context, profit became one of the many indicators of
performance (Popoola et aL, 2007).
The authors Lebans & Euske (2006: p. 71) provide a set of definitions to illustrate the
concept of organizational performance: Performance is a set of financial and nonfinancial
indicators which offer information on the degree of achievement of objectives and results
(Lebans & Euske 2006 after Kaplan & Norton, 1992).
Performance is dynamic, requiring judgment and interpretation. Performance may be
illustrated by using a causal model that describes how current actions may affect future
results. Performance may be understood differently depending on the person involved in
the assessment of the organizational performance (e.g. performance can be understood
differently from a person within the organization compared to one from outside). To
define the concept of performance is necessary to lcnow its elements characteristic to each
area of responsibility. To report an organization’s performance level, it is necessary to be
able to quantify the results (Richard et al. 2009).
2.3 Employee Welfare and Performance
Improved maternity scheme of the employees, as attributed to the activities of the UASU,
significantly and positively affected the morale, motivation and cooperation of the UASU
members towards productivity (r=0.23, P<0.05). A positive and significant association
20
between unions and employee productivity has been reported by Doucouliagos &
Laroche (2003). For instance, heart attack recovery rates were higher in hospitals wher
e nurses were unionized than in non-union hospitals. Nurse unions improved care of
patients by raising staff-to-patient ratios, limiting excessive overtime, and improving
training of nurses (Michael & Seago 2004). Employment! contract terms and conditions
also significantly and positively (rrz0.27, P<0.05) affected employee productivity.
The collective voice is an information source on preferences of workers that should result
in an effective mix of wages and personnel policies. Unions negotiated for employees’
contracts and layoff recall procedures, and protected employees against firing for other
than ajust cause as well as help them build files in case of a disputed claim (Budd &
McHall 1997). Availability of recreational facilities correlated positively and
significantly with increased commitment to achieving organizational goals (r0.23,
P<0.05). Similarly, the employee pension scheme significantly and positively affected
employment! contract terms and conditions (r=0.24, P<0.05). Unions play a prominent
role in the enactment of a broad range of labour laws and regulations covering aspects as
diverse as overtime pay, minimum wage, the treatment of immigrant workers, health
and retirement coverage, civil rights, unemployment insurance and workers’
compensation, and leave for care of new-borns and sick family members. Common to all
ofthese rules is a desire to provide protections forworkers (Davis 1986; Amberg 1998)
and enhance their performance (Robert, 2005).
21
CHAPTER THREE
RESEARCH METHODOLOGY
3.0 Introduction
This chapter specifically focused on research design, area of the study, population of the
study, sampling design, sample size, sources of information, data collection instruments,
research procedures, validity and reliability, data analysis and presentation, ethical
consideration as well as research limitations.
3.1 Research Design.
A research is the process of findings answers to certain problems that are carried out
within a framework of philosophies, procedures, approaches, and techniques which are
tested for reliability. A research methodology is the process of systematic way of
collecting and analyzing information related to a topic for this case was a descriptive
research design. This study follows a method of problem identification in the company
related to the topic and then finding solutions to the problems and issues. For the purpose
of problem diagnosis and testing relevant data are collected and analyzed., “Research
Methodology- Methods and Techniques”, New Delhi, Wiley Eastern Limited, pp.2-5
3.2 Area of study
The study covered all departments/section in the ministry of public service in Kampala
Uganda, covering employees at each level
3.3 Population of the study
The study comprised a target population of 160 respondents from which a sample size of
80 respondents was selected (table 3.1).
3.4 Sample Size
Sample size is the number of employees chosen for the study from the total population of
employees in the company. The number of employees chosen among whom
questionnaire were distributed in commission is 100 which include 25% trainers and 75%
the trainees.
n’N/l+N(e2~.
Where: n = the required sample size
22
N = Known population size
e2 = Margin of error at 0.05 level of significance.
n= 1601+1160(e)2 e0.005
= 160/1+160 (0.052)
= 160 x 0.0025
n= 160/2
n80
Table 3.1: Summary of Sample population
Outlet Population Sample size Percentages
Administrator 27 20 20
Drivers 27 21 30
Members of parliament 27 21 30
Division counselors 27 20 20
Civil servants 27 20 30
Political Assistants 27 20 20
Grand total 160 82 100
Table 1 suggests that, the sample population was 100 distributed proportionally according
to the staffing levels of the public servant.
3.5 Sampling Procedure
The sampling method chosen in this study is convenient sampling were the author
distributes questionnaires to the employees. The population chosen for the study is the
employees of the company, under the category of trainers and trainees Infosys. Samples
are chosen according to the convenience of the author from both populations.
3.6 Data collection methods
The data collection instruments was basically be self-administered questionnaires, which
comprised of~ open and close-ended questions that require respondents to answer all the
questions to the best of their knowledge and options given to avoid deviating from the
variables under study. Interviews were conducted during data collection from which the
23
researcher had to ask questions and respondents answer from selected sections. The
interviews were supplemented with document Analysis of various sections or branches
and assess their performance.
3.6.1 Interviews;
The various drawbacks of questionnaires can be overcome using the interview method as
it provides an opportunity for researcher to have a face to face interaction with the
employees. Interview method is relevant as the interviewer can include more interactive
and open ended questions. This helped obtain more specific information related to the
topic. Interview method can be used in cases where the sample size is low. In this study
the researcher can interview the trainers and other employees and get their personal
opinions and suggestions on training and development followed in the company and how
it has brought about a change in them.
3.6.2 Questionnaires;
Questionnaires are a means to collect relevant data from the group under study. This
study carried out with the help of structured questionnaires that contain questions related
to the topic. It included questions regarding training and development and employee
performance in the company. Questionnaire help the researcher get direct responses of
the employees who are associated with the training and development activities of the
company. While using questionnaires there are chances that the responses obtained may
be biased and not the real response of the respondent. In this research the researcher
needs to prepare 2 types of questionnaires one for the trainers and another one for the
trainees. Thus he can obtain the response from both these groups regarding the topic.
3.6.3 Document Analysis
Data analysis is the process of converting the collected raw data into a polished form
which can be easily interpreted and understood to give relevant conclusions. There are
various data analysis techniques that can be used in different types of researches
according to the requirements. Empirical data are analyzed using statistical tools which
provide reliable and accurate results. In this particular study the data analysis method that
can be used are the percentage analysis and Chi-square test.
24
3.7 Data Analysis
Correlation analysis used to find out the associations between all concerns variables.
Correlations were used to find out the association between Employee Welfare and
Organisation Performance in Public Service, Kampala, Uganda.
3.7 Ethical Consideration
To ensure confidentiality of the information provided by the respondents and to ascertain
the practice of ethics in this study, the following activities were implemented by the
researcher:
1. The respondents and states were coded instead of reflecting the names.
2. The researcher obtained an introductory letter from the College of Humanities and
Social Science (Appendix A) of Kampala International University that introduced
him to the concerned authorities for permission to collect data for this study.
3. Solicit permission through a written request to the concerned officials of the
commercial transporting agents be included in the study.
4. Request the respondents to sign in the Information Consent Form.
5. Acknowledge the authors quoted in this study through citations and referencing.
6. Present the findings in a generalized and acceptable manner.
3.8 Limitations of the Study/solutions
The study is likely to face the following limitations
(i) The study was limited by time because there is a lot of information to be gathered,
sieved for knowledge and analyzed. The time for this research is short to capture the
very essence of the point why there are several loopholes within in the logistics and
procurement section.
(iii) The sample size is not enough to give the complete picture of all organizations
functioning in ministry of public service.
(iv) Data is collected thorough simple structured questionnaire and other method could
have been used for collecting data.
(v) Time factor as a constraint as may not have enough time to investigate other
organizations
25
CHAPTER FOUR
PRESENTATION OF FINDINGS, ANALYSIS AND INTERPRETATION
4.0 INTRODUCTION
This chapter presents analyses and interprets findings on demographic characteristics of
respondents, level of employee welfare, organisation performance in the ministry of
public service, Kampala, Uganda and the relationship between Employee Welfare and
Organisation Performance in the ministry of Public Service.
4.1 The demographic characteristics of respondents
The first independent variable in this study was Rewards for which the researcher wanted
to determine its level.
Table 1 presents the general characteristics of the members of the Public Service.
Males (72%) dominated the UASU membership. It was apparent that, compared to males,
women were less attached to the labour market and tended to accumulate less specific
human capital. Besides, trade union services have traditionally been directed to the needs
of male members. Women were, therefore, less likely to be union members. This
observation concurs with that of Tadiã (2005) in Croatia, who found a larger proportion
of employees that possessed masters or doctorate qualifications being male. Jack (2004)
found professional women being more committed to their careers than their male
counterparts while Akinyemi (2001) observed no significant relationship between gender
and career commitment.
Married respondents were the majority (89%) of the UASU members followed by the
singles (7.3%), and least was the widowed (1.2%). The married members were
responsible not only for themselves but also for their families, a situation that would
increase the propensity, especially when one had children or when being the only bread
earner for the family.
The findings agree with those of Popoola & Oluwole (2007) that majority of the
personnel in records management in the registries of Public Service were married. The
age category of 46-55 years was the majority (50%) of the membership to the UASU
followed by the age bracket 36-45 (29.3%) then 56-65 (15.9%) (Table l).It was,
26
therefore, apparent that majority of the Public Service were relatively old. This can be
attributed to the fact that many organizations have reduced investment in younger
employees, probably due to lack of fbnds and the longer time the existing employees took
to retire from the service. However, Robert (2005) noted that in any organisation older
workers were more likely to be committed to their careers than younger employees.
Other studies have shown that younger employees were more willing and eager to lean,
develop themselves, and had more opportunities for career development than older
employees (e.g., Meyer et al. 1993).
Table 4.1: General characteristics of the members of Public Service
Gender Frequencies Percentages (%)
Male 59 72
Female 23 28
Total 82 100Marital status of respondents
Single 6 7.3
Married 73 89
Widowed 1 1.2
No response 2 2.4
Total 82 100
Age of respondent (years)
Below 30 0 0
31-35 4 4.9
36-45 24 29.3
46-55 41 50
56-65 13 15.9
Total 82 100
Source: Primary Data, (2015)
Improved welfare motivates employees to work hard. This increases their performance
and the attainment of organization’s goals. Studies have found that unionized employees
had superior performance due to improved welfare negotiated by their unions (e.g.,
27
Tachibanaki & Noda 2000). Table 4.1 depicts the contribution of the activities of the
Public service on employee welfare and performance at Public service. The activities of
the Public service contributed positively to the employees’ maternity scheme. This was
confirmed by, correspondingly, 38% and 35% of the respondents who believed that the
Public service contributed moderately or to a large extent to the scheme.
Respectively, only 4% and 7% of the respondents confirmed that the activities of the
Public service had no or had a small contribution. Staff housing scheme was also
positively affected by the activities of the Public service. Correspondingly, 43% and 26%
of the respondents agreed that the effect of the activities of the Public service on the staff
housing scheme was moderate to large. Conversely, only 10% and 9% of the respondents
believed the activities of the Public service had no or had a small effect on the staff
housing scheme, respectively.
4.2 The Employee Welfare
The first independent variable in this study was Employee Welfare for which the
researcher wanted to determine its level. It was divided into Intrinsic Reward with three
aspects namely empowerment, identification and appreciation, delegation on addition to
extrinsic reward with four aspects namely; pay/salary, promotion, bonus, and fringe
benefits were measured using qualitative questions in which respondents were required to
indicate the extent to which they strongly agree, agree, strongly disagree, disagree with
each of the items by indicating the number that suits their perceptions. Each of these
questions was measured on a 4-point Lilcert scale. Their responses were analyzed using
SPSS and summarized using means as indicated in table 4.2 below;
However out of 120 questionnaires issued only 82 respondents returned and indicated in
table 4.1 below;
Table 4.2: Level of Employee Welfare (n=82)
28
categories Mean {nterpretation Rank
Maternity scheme
Effective mix of wages and personnel policies 3.33 Very high 1
Improved morale, motivation and cooperation towards productivity 3.20 High 2
Better organizational layout or improved working practices 2.98 High 3
Improved employment! contract terms and conditions of service 2.90 High 4
Increased employee commitment to achieving organizational goals 2.85 High 5
Average mean 3.05 High
Staff housing scheme
Labor welfare includes various facilities, services and amenities Highprovided to workers for improving their health, efficiency, economic 3.08betterment and social status.
Welfare measures are in addition to regular wages and other economic High 2benefits available to workers due to legal provisions and collective 2.98bargaining
Labor welfare schemes are flexible and ever-changing. New welfare 2 80 High 3measures are added to the existing ones from time to time.
Welfare measures may be introduced by the employers, government, 2 High 4employees or by any social or charitable agency.
The purpose of labor welfare is to bring about the development of the 269 High 5whole personality of the workers to make a better workforce.
Average mean 2.86 High
welfare schemes
They provide better physical and mental health to workers and thus promote a 3 29 Very highhealthy work environment
Facilities like housing schemes, medical benefits, and education and recreation Very high 2facilities for workers’ families help in raising their standards of living. This 3 09makes workers to pay more attention towards work and thus increases theirproductivity.
Employers get stable labor force by providing welfare facilities. Workers take High 3active interest in their jobs and work with a feeling of involvement and 2.89participation.
Employee welfare measures increase the productivity of organization and 2 79 High 4promote healthy industrial relations thereby maintaining industrial peace.
The social evils prevalent among the labors such as substance abuse, etc are Low Sreduced to a greater extent by the welfare policies. 2.69
Average mean 2.95 High
Medical scheme
combat trade unionism and socialist ideas 3.3 Very high 1
build up stable labour force, to reduce labour turnover and absenteeism 3.05 Very high 2
develop efficiency and productivity among workers. 3.01 High 3
29
categories Mean Interpretation Rank
Maternity scheme
Effective mix of wages and personnel policies 3.33 Very high 1
Improved morale, motivation and cooperation towards productivity 3.20 High 2
Better organizational layout or improved working practices 2.98 High 3
Improved employment! contract terms and conditions of service 2.90 High 4
Increased employee commitment to achieving organizational goals 2.85 High 5
save oneself from heavy taxes on surplus profits. 2.89 High 4
earn goodwill and enhance public image. 2.87 Low 5
Average mean 3.024 High
Effective Employee Welfare Program Pension scheme
Conduct employee surveys to understand their needs and expectations 3.40 Very high
IndentitS’ key areas of building skills and engagement and facilitating Very high 2trainings for the same 3.30
Propose solutions for personal upkeep, family uplifting and future High 3
security 3.20
Create opportunities for greater synergies between the management and High 4employees 2.90
Conduct impact assessments and feedback surveys 2.87 Low 5
Average mean 3.13 High
Staff transport arrangements
We are provided with transport allowances 3.20 Very high I
We have a staff van that pick us from home to the work place 3.10 high 2
We are provided with car loan 3.00 High 3
Every month the transport allowances are included on the salary 2.95 High 4
We are providing transport on our own 2.90 Low 5
Average mean 3.03 High
Overall mean 3.01 High
Source: Primary Data, (2015)
Maternity scheme
Regarding Employee Welfare the findings revealed that five (5) items were measured on
maternity scheme, one items was rated very high for instance Effective mix of wages and
personnel policies (mean=3.33) and other rated high for example, Improved morale,
motivation and cooperation towards productivity (mean=3.20) Better organizational
layout or improved worlcing practices (mean=2.98) Improved employment! contract
30
terms and conditions of service(mean=2.90) Increased employee commitment to
achieving organizational goals (mean=2.85) with an average mean3.05
Staff housing scheme
Regarding Employee Welfare the findings revealed that five (5) items were measured on
Staff housing scheme and all were rated high for instance Labor welfare includes various
facilities, services and amenities provided to workers for improving their health,
efficiency, economic betterment and social status (mean=3.08) Welfare measures are in
addition to regular wages and other economic benefits available to workers due to legal
provisions and collective bargaining (mean=2.98), labor welfare schemes are flexible and
ever-changing. New welfare measures are added to the existing ones from time to time
(mean~”2.8O) Welfare measures may be introduced by the employers, government,
employees or by any social or charitable agency (mean2.77) The purpose of labor
welfare is to bring about the development of the whole personality of the workers to
make a better workforce (mean=2.69) with average mean=2.86
Welfare schemes
Regarding Employee Welfare the findings revealed that five (5) items were measured on
welfare scheme, two (2) items was rated very high for instance They provide better
physical and mental health to workers and thus promote a healthy work environment
(mean3.29), Facilities like housing schemes, medical benefits, and education and
recreation facilities for workers’ families help in raising their standards of living. This
makes workers to pay more attention towards work and thus increases their productivity.
(mean3.09), two (2) items were rated High for instance Employers get stable labor force
by providing welfare facilities. Workers take active interest in their jobs and work with a
feeling of involvement and participation (mean= 2.89) Employee welfare measures
increase the productivity of organization and promote healthy industrial relations thereby
maintaining industrial peace (mean= 2.79) and one (I) item was rated low that is to say,
The social evils prevalent among the labors such as substance abuse, etc are reduced to a
greater extent by the welfare policies (mean=2.69).
31
Medical scheme
Regarding Employee Welfare the findings revealed that five (5) items were measured on
Medical scheme, two (2) items was rated very high for instance combat trade unionism
and socialist ideas (mean=3.3), build up stable labour force, to reduce labour turnover and
absenteeism (mean3.05), two (2) items were rated High for instance develop efficiency
and productivity among workers (mean3.Ol) save oneself from heavy taxes on surplus
profits (mean=2.89) and one (I) item was rated low that is to say, earn goodwill and
enhance public image (mean=2.87) with an average meant3.024.
Effective Employee Welfare Program Pension scheme
Regarding Employee Welfare the findings revealed that five (5) items were measured on
Effective Employee Welfare Program Pension scheme, two (2) items was rated very high
for instance Conduct employee surveys to understand their needs and expectations
(mean=3.40), Indentify key areas of building skills and engagement and facilitating
trainings for the same (mean=3.30), two (2) items were rated high for instance Propose
solutions for personal upkeep, family uplifting and future security (mean3.20) Create
opportunities for greater synergies between the management and employees (mean=2.90)
and one (1) item was rated low that is to say, Conduct impact assessments and feedback
surveys (mean’2.87) with an average mean3.13.
Staff transports arrangements
Regarding Employee Welfare the findings revealed that five (5) items were measured on
Staff transport arrangements, one (1) items was rated very high for instance We are
provided with transport allowances (mean=3.20), three (3) items were rated High for
instance We have a staff van that pick us from home to the work place (meaw=3. 10) We
are provided with car loan (mean=3 .00), Every month the transport allowances are
included on the salary (mean2.95) and one (1) item was rated low that is to say, We are
providing transport on our own (mean2.90) with an average mean3.03, thus with an
overall mean of 3.01.
4.3 Organisation Performance
The second objective of the study was set to determine the Organisation Performance for
which respondents were required to ascertain the extent to which they agree or disagree
with the items or statement by indicating the number which best describes their
32
perceptions. This variable was measured using thirty qualitative questions with response
rate ranging between 1’strongly disagree, 2=Disagree, 3Agree and 4strongly agree.
The responses were analyzed and described using means as summarized below in table
4.2.
The results in table 4.3 above shows the five items on the dependent variables which
were collected from respondents”. All the items for the dependent variables were
measured on a four lilcert scale (1 = strongly disagree, 2disagree, 3 = agree and 4 =
strongly agree).
The respondents contended that low level of Organisation Performance
Table 4.3: Level of Organisation Performance (n=82)
Categories Mean Interpreta Ranktion
Leadership,Reduce the threat of further government intervention. 3.51 High 1
Training evaluation method has to be understood 3.47 High 2
They provide better physical and mental health to workers and thus promote a 3.41 High 3healthy work environment
Facilities like housing schemes, medical benefits, and education and recreation 2.29 High 4facilities for workers’ families help in raising their standards of living. This makesworkers to pay more attention towards work and thus increases their productivity.
Employers get stable labor force by providing welfare facilities. Workers take 2.26 High 5active interest in theirjobs and work with a feeling of involvement andparticipation.
Average mean 3.31 High
Quality
he social evils prevalent among the labors such as substance abuse, etc are 3.35 High 1~duced to a greater extent by the welfare policies.
The service should satis& real needs of the workers. This means that the manager 3.30 High 2must first determine what the employee’s real needs are with the activeparticipation of workers.
he service should such as can be handled by cafeteria approach. Due to the 3.29 High 3difference in Sex, age, marital status, number of children, type ofjob and theincome level of employees there are large differences in their choice of a particularbenefit
The employer should not assume a benevolent posture. 2.90 High 4The cost of the service should be calculated and its financing established on a 2.80 High 5sound basis.
Average mean 3.12 HighInnovation and developmentThere should be periodical assessment or evaluation of the service and 3.19 High 1necessary timely on the basis of feedback.
33
Adequate, suitable and clean washing facilities separately for men and 3.05 High 2women workersFacilities for storing and drying clothes 3. 01 High 3Canteens, if more than 250 workers are employed 2.96 High 4
Welfare officer, wherever more than 500 workers are employed 2.80 High 5
Average mean 3.00 High
Competitors/business uncertainty
First aid boxes are provided 2.95 HighThe purpose and benefits of the assessment are clear to the organization’s 2.92 High 2stakeholdersThe main focus of the assessment is on learning rather than on accountability. 2.90 High 3Internal leadership is identified to champion the process and results of the 2.79 High 4assessment.The organisational culture is one that supports use of positive and negative 2.58 High 5feedback in planning and managing change
Average mean 2.83 High
ClientsStakeholders see the assessment as relevant, credible, transparent, of high quality, Very High 1and the findings have face validity. 3.50The assessment team is able to communicate the intent of the assessment, their High 2approach, and the results to senior staff and board members. 3.20The report is timely (i.e., produced at an opportune time within the planning cycle High 3of the organisation). 3.00
High 4
There is a process in place and resources allocated to implement and follow-up onassessment’s recommendations
2.95Average mean 2.90 High 5Employees’ Performance measurement, and StructureWe always analyze the training needs of the organization 3.20 High 2
Objective of the training are formulated 3.00 High 3
Recommendations are realistic and feasible (for example, financially). 2.95 High 4
The already existing training methods are reviewed 2.90 High 5Develop a new method or select the already present method 2.89 high
Average mean 3.11 High
Overall Mean 3.07 High
Source: Primary data (2015)
Leadership
Regarding Organisation Performance the findings revealed that five (5) items were
measured on Leadership and all rated high for example, Reduce the threat of further
government intervention (mean=3 .51) Training evaluation method has to be
34
understood(mean=3.47) They provide better physical and mental health to workers and
thus promote a healthy work environment (mean3.41) Facilities like housing schemes,
medical benefits, and education and recreation facilities for workers’ families help in
raising their standards of living. This makes workers to pay more attention towards work
and thus increases their productivity (mean=2.29) Employers get stable labor force by
providing welfare facilities. Workers take active interest in their jobs and work with a
feeling of involvement and participation (mean=2.26) with an average mean=3.3l
The leadership variable is also often found in organizational diagnostic models
(Weisbord, 1976; Waterman et aL, 1980; Burke & Litwin, 2001). The impact of this
variable on organizational performance is probably the most obvious of the models’
variables being the object of many studies. We can mention here the study conducted in
1981 by Weiner & Mahoney (1981) who studied the leadership in 193 manufacturing
companies.
According to this study, managerial practices have a significant impact on two
organizational performance components: profitability and share price. In addition to the
above-mentioned study there are others who have suggested that the leadership is a key
element that ensures the connection between the success factors of an organization
(Nohria et al., 2003).
Quality
Regarding Organisation Performance the findings revealed that five (5) items were
measured on quality and all rated high for example, The social evils prevalent among the
labors such as substance abuse, etc are reduced to a greater extent by the welfare policies
(mean3.35) The service should satisfy real needs of the workers. This means that the
manager must first determine what the employee’s real needs are with the active
participation of workers (mean= 3.30), he service should such as can be handled by
cafeteria approach. Due to the difference in Sex, age, marital status, number of children,
type of job and the income level of employees there are large differences in their choice
of a particular benefit (mean3 .29) The employer should not assume a benevolent
35
posture (mean= 2.90) The cost of the service should be calculate and its
financing established on a sound basis (meair2.80) with an average mean=3.12
The key aspect of quality is essentially the extent to which the company is able to meet
stakeholder expectations on certain dimensions that have value for them (Saner &
Eijkman, 2005). In the vast majority of works that examine this variable, quality is
measured by the impact of ISO standards. In essence, the object is to identify the extent
to which implementation of such a quality standard has a significant influence on
financial performance.
The implementation of ISO 9001 standard provides the possibility to align the objectives
of the top levels, with the internal processes. With greater visibility into these processes,
managers will be able to transform the original goals of quality in a continuous
improvement process that will have a positive impact on financial performance.
Innovation and development
Regarding Organisation Performance the findings revealed that five (5) items were
measured on innovation and development and all rated high for example, There should be
periodical assessment or evaluation of the service and necessary timely on the basis of
feedback. (mean=3.19) Adequate, suitable and clean washing facilities separately for men
and women workers (mean3.05) Facilities for storing and drying clothes (mean=3.0l)
Canteens, if more than 250 workers are employed (mean=2,96) Welfare officer, wherever
more than 500 workers are employed (mean=2.80) with an average mean=3.00. This
implies that, the innovative capacity of organizations is a dimension less surprised in
organizational diagnostic models although there are numerous studies that have been
focused on identifying impact of the innovative capacity on performance. The importance
of this variable and the impact it has on organizational performance was highlighted by
the study conducted by Deshpande et al. (1997) who considered several companies from
five countries. According to this study, firm’s innovative capacity was the critical factor
in explaining performance differences between firms from five countries: Japan, United
States, France, Germany and England.
36
Also, Kotler (2003) studied the relationship between innovation and performance,
offering the example of Sony, a leader in innovation that has significantly increased
market share by means of numerous new products to clients. In essence, this variable is
captured in the models of organizational diagnostic by the technology available in
carrying out activities. In this study we considered three elements of this variable (in
addition to the technology used), namely: the extent to which new products were
introduced, and the extent to which products and production processes were improved in
the past two years. These items were used according to the study conducted by Sanner &
Wijkman (2005).
Competitors/business uncertainty
Regarding Organisation Performance the findings revealed that five (5) items were
measured on Competitors/business uncertainty and all rated high for example, First aid
boxes are provided (mean2.95) The purpose and benefits of the assessment are clear to
the organization’s stakeholders (mean=2.92) The main focus of the assessment is on
learning rather than on accountability (mean=2.90) Internal leadership is identified to
champion the process and results of the assessment. (Mean2.79) The organisational
culture is one that supports use of positive and negative feedback in planning and
managing change(mean2.58) with an average mean=2.83. Through this variable the
researcher tried to identi~’ the competitive environment in which the company operates
and the uncertainty of the business environment. We sought to illustrate the uncertainty
of the business environment in an effort to identif~’ the relationship between the degree of
uncertainty in the business environment and its impact on the performance measurement
process. Numerous studies have shown that financial indicators are most appropriate
when the competitive environment is characterized by a low level of uncertainty, the
foundations of the competition being less complex (Brownell, 1982; Govindarajan,
1984).
Clients
Regarding Organisation Performance the findings revealed that five (5) items were
measured on clients and all rated high for example, Stakeholders see the assessment as
relevant, credible, transparent, of high quality, and the findings have face validity.
(mean3.50) The assessment team is able to communicate the intent of the assessment,37
their approach, and the results to senior staff and board members (mean3 .20) The report
is timely for instance, produced at an opportune time within the planning cycle of the
organisation) (meair’3.00) There is a process in place and resources allocated to
implement and follow-up on the assessment’s recommendations (mean=2.95) with an
average mean (meair’2.90)
Over time, the importance of customer orientation and its impact on organizational
performance has been highlighted in numerous studies. In this category is the study
conducted by Brady et cii. (2002) who demonstrated that customer orientation is linked
indirectly with organizational quality, customer satisfaction and performance of the
organization. Another study that had the same objective belongs to Pinar et al. (2003). In
this study, oriented toward Turkish companies, there were significant differences between
firms characterized by a greater orientation towards customers and firms characterized by
lower customer orientation. The first category of firms, showed noticeably higher
performance than the latter.
In our study we tried to capture the degree of customer orientation through questions
designed to clari& the following aspects: the measuring frequency of customer
satisfaction, the existence of procedures for customer complaints, and the extent to which
customers’ views are taken into consideration in establishing fhture objectives.
Employees’ Performance measurement, and Structure
Regarding Organisation Performance the findings revealed that five (5) items were
measured on Employees’ Performance measurement, and Structure thus all rated high for
example, We always analyze the training needs of the organization (mean3.20)
Objective of the training are formulated (mean3.00) Recommendations are realistic and
feasible (for example, financially) (mean=2.95) The already existing training methods are
reviewed (mean2.90) Develop a new method or select the already present method
(mean2.89) average mean3.1 1 with an overall mean3.07. This dimension is reflected
in one form or another in all organizational diagnostic models, an aspect that reveals its
importance to the success of an organization. Often management decisions may generate
feelings of angry, frustration, grievance, and distrust, among employees, that may
38
contribute to a potentially detrimental effect on the general organizational performance
(Vasconcelos, 2011).
According to Hosmer (2001), because human resources are characterized by the highest
degree of restraint, attracting and retaining employees “quality” is a critical issue for
competitive advantage and organizational performance. Another author who has
emphasized the importance of this dimension in the performance of an organization was
Reichheld (1993) who showed that a few percent reduction in employee turnover rate
may have as a result an increase in profitability by 50%.
Within this dimension we sought to identify the frequency of measuring employee’s
satisfaction. Respondents were also asked to agree on a number of statements designed to
highlight the dedication of employees to the firm. These statements were taken from the
study conducted by Pinar & Girard (2008), which analyzed the impact of three
dimensions (leadership, customers and employees) on organizational performance.
39
CHAPTER FIVE
CONCLUSIONS, AND RECOMMENDATIONS
5.1 Introduction
This final chapter presents and summarizes the findings, conclusions and
recommendations based on the study objectives and study hypothesis.
5.2 Conclusion
This study includes two objectives: first, evaluating the influence of the demographic
elements, and second, assessing the impact of the reward elements (both extrinsic and
intrinsic) on the employees’ performance in two Malaysian tourism organizations as the
study.s sample population. The aim of choosing the study population is the ranking of
Malaysia as one of the most important countries in the tourism industry, and therefore,
this research is very important for this nation as the industry is one of the main income
generators.
On the whole, based on the obtained results, first the relationship between the
demographic and rewards elements is investigated. From these results, it can be
concluded that for different categories of gender, age, work experience, job position,
marital status and education of the employees, there are not any differences among their
performances. Therefore, the demographic elements brought in this study do not have any
relationship with the performance and in fact, they do not change the performance levels
in a significant manner.
5.3 Recommendations
5.3.1 Employee Welfare
Employees want to identii~’ with corporate principles. Today employees are very
opinionated about the moral and ethical issues in business today. They care about such
things as employee privacy and employee rights. By having a set of guiding principles,
and following these principles, your organization creates a framework within which to
develop principle-centered policies and procedures or make principle-centered decisions
regarding difficult employment related issues.
40
Employees want to know their employer cares about their opinions and concerns. If
you’re going to create a good employee relations program, you need to have a mechanism
for finding out what your employees care about, what they are concerned about, what
they think of you as an employer. Conduct employee opinion surveys.
Employees want to be productive and involved. Create employee participation teams.
The more the employee interacts with other members of the team, the greater the
employee will be linked with the organization. Getting as many people as possible
strategizing on how to make your business a success is another very viable part of a good
employee relations program.
Employees want to be appreciated and recognized for ajob well done. Link performance
with rewards. There are all different kinds of strategies that can be used to link
performance with rewards. From the very basic incentive programs to the use of equity,
stocks or royalties. Linking performance with rewards also promotes the entrepreneurial
spirit and encourages people to work as a team.
Employees want to be paid competitively. A principle element of a sound employee
relations program is to value the knowledge, skills, and abilities of your staff. One way of
doing this is to ensure that your salaries remain competitive. Conduct annual salary
surveys, establish fair, consistent pay practices and ensure the entire compensation
package is competitive, not just the base pay.
? Employees want to have challenging work. People like to be challenged, particularly
when they feel that they are supported in taking on new challenges. Presenting an
organizational challenge to your employees stimulates thinking and creates excitement
within the organization.
Employees want to achieve the greatest possible results professionally and personally
during their career. One of the measures of your effectiveness is how well your people
perform, right? However, it’s amazing how many organizations only provide training for
their employees if there’s money left over in the budget, rather than budgeting for it.
41
People inherently want to do well, and by providing management training or skill-based
training, you send the message to your people that you are interested in their success.
Employees today want to be knowledgeable about the company’s effectiveness and its
activities.
When employers fail to communicate with their employees about what’s going on, it
doesn’t just leave a void of information, it creates dissent, rumor and ill-will as your
employees come to believe that you must not see them as important enough to
communicate with them. By communicating your company’s effectiveness and its
activities, you pull the employee further into the family, so to speak, of your organization.
Employees want to receive assistance in balancing their work and family needs. This
element of establishing a good employee relations program has to do with understanding
that your people have lives outside of your business. By supporting their lives and
providing assistance to balance their lives’ you are building a relationship with your
employees that tells them you care and you recognize the need for that balance.
To summarize, building a strong employee relations program means that you create an
environment which delivers what people want today. They want to feel good about who
they are, what they do and where they work. These top 10 points should give you a
starting point to begin thinking about an employee relations strategy for your
organization. In creating that strategy, you will find the answers to some of your
organization’s perplexing human resource issues.
5.3.3 Organisation performance
Even in this difficult economic time, reward and recognition programs are alive and well.
But just having a program in place is not enough.
Share information and numbers; Let them in on what is going on within the company as
well as how their jobs contribute to the big picture. When you keep you employees
informed they tend to feel a greater sense of worth. Keep communication hopefUl and
truthful — do not be afraid to share bad news, instead be more strategic about how you
42
deliver it. Improve performance through transparency. By sharing numbers with
employees, you can increase employees’ sense of ownership.
Encourages open communication; You can get insight into what things are important to
the employee by using surveys, suggestion boxes and team meetings. Be open-minded
and encourage them to express their ideas and perspectives without criticism. This means
putting into practice everything you have learned about effective listening. Address their
concerns in the best way you can.
Not communicating or communicating late can damage engagement; Hearing about an
important update from media, colleagues or family and friends can have a negative
impact on employee engagement. Ensure employees hear these messages from the
business as soon as possible.
Actively promote organizational effectiveness, reputation, values and ethics; Actively
promote organizational effectiveness, reputation, values and ethics — Employees want to
feel good about their leaders, where they work, the products they sell and the reputation
of their company.
Culture; Encourage employees to find a personal fit with the company culture.
Let staff tell their own stories; Encourage them to tell their own stories about what they
are doing to support company strategies or embody organizational values.
Trust; Employees need to trust each other as well as their leadership. Employees are
constantly watching leadership to see how their decisions affect the strategic direction of
the organization and if their behaviors reflect what they say.
Build engagement; Show that you’re genuinely concerned about employees’ opinions and
use social media as a communications tool to build engagement.
43
Encourage innovation; Engaged employees are innovative. They’re always looking for a
better way.
Create a strong team environment; Strong employee engagement is dependent on how
well employees get along, interact with each other and participate in a team environment.
Sense of belonging; Non-work activities that foster relationships increase employee
engagement.
Provide constant feedback on the positives; When people know what they’re doing well,
they’ll keep doing it or, even better, do more of it. Providing someone with a little
recognition on what they’re doing well can go a long way toward boosting morale. This
is not to say “ignore the weaknesses” just don’t make the weaknesses the only focus area
of feedback. This doesn’t mean you should not create accountability, it actually means
the opposite but, if all you do is criticize, people will learn how to hide their mistakes or
shift blame.
Give immediate feedback; Feedback is two way communications. It is the opportunity to
share opinions and find solutions. Too many managers think should be the province of
the annual personnel revue. It’s not. It should be a daily occurrence.
Show how feedback is being used; Demonstrate to staff how their feedback is being used.
Support employees in their work and growth; How many of you have responded to a
subordinate’s idea as brilliant or even good. Success begets success. You can support
employee growth by providing education and learning opportunities, cross training,
coaching, and any other interactions that support employees’ personal development.
Collaborate and share on problem-solving; when employees get the idea that their
manager or leader is the one who has to solve all the problems, it takes away from their
sense of empowerment, and ultimately is likely to decrease engagement over time.
44
Encourage team members to take responsibility, and worlc through problems or issues on
their own, or collaboratively. It’s not the manager’s job to fix everyone else’s problems.
Delegation; Delegation is good for you because it expands your managerial span of
control. It’s good for your employees because it is a growth opportunity for them. It
demonstrates your trust in them to do the job correctly and increases their ownership of
the task.
Incentives; Incentives that are matched to accountability and results. Managers who want
their employees to be engaged recognize that incentives must be allocated based on
objective criteria and that different employees are motivated by different things.
Celebrate both financial and non financial achievements; Employees need to feel
validated and that they are a valued part of the organization. Leadership needs to show
how much they care for their employees and show recognition for efforts: “If you want
something to grow, pow champagne on it”.
45
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Heylighen, Francis (1992). “A cognitive-systemic reconstruction of Maslows theory of self-
D. Your position/post in the organization: ____________________________
Manager ____ Employee I Director ~
E. Number of years in this business: _________________________________
1-3 years 4-6 years 7 and above
49
APPENDIX IIB: QUESTIONNAIRE TO DETERMINE EMPLOYEE WELFARE
Direction: Please write your preferred option on the space provided before each item. Kindlyuse the rating guide below:Instructions: RatingStrongly Agree (4)Agree (3)Strongly Disagree (2)Disagree (I)NO The following statements/components are related to Level of Employee Welfare
Maternity scheme Rating
Effective mix of wages and personnel policies 1 2 3 4
2 Improved morale, motivation and cooperation towards productivity T I I T3 Better organizational layout or improved working practices I I T4 Improved employment! contract terms and conditions of service I I I I5 Increased employee commitment to achieving organizational goals 1 2 1 1
Staff housing scheme
6 Labor welfare includes various facilities, services and amenities 1 2 3 1provided to workers for improving their health, efficiency, economic
bettennent and social status.
7 Welfare measures are in addition to regular wages and other economic 1 i~ ~ Ibenefits available to workers due to legal provisions and collective
bargaining
8 Labor welfare schemes are flexible and ever-changing. New welfare I I I Imeasures are added to the existing ones from time to time.
9 Welfare measures may be introduced by the employers, government, I I Iemployees or by any social or charitable agency.
10 The purpose of labor welfare is to bring about the development of the I I 1 1whole personality of the workers to make a better workforce.
welfare schemes
1 1 They provide better physical and mental health to workers and thus I I I Ipromote a healthy work environment
12 Facilities like housing schemes, medical benefits, and education and 1 2 3 1recreation facilities for workers’ families help in raising their standards
of living. This makes workers to pay more attention towards work and
DescriptionYou agree with no doubt at allYou agree with some doubtYou disagree with no doubt at allYou disagree with some doubt
50
thus increases their productivity.
13 Employers get stable labor force by providing welfare facilities. 1 2 1 1Workers take active interest in their jobs and work with a feeling of
involvement and participation.
14 Employee welfare measures increase the productivity of organization 1 1 1 1and promote healthy industrial relations thereby maintaining industrial
peace.
15 The social evils prevalent among the labors such as substance abuse, etc 1 2 3 4
are reduced to a greater extent by the welfare policies.
Medical scheme16 combat trade unionism and socialist ideas 1 2 3 4
17 build up stable labour force, to reduce labour turnover and absenteeism 1 -i ~18 develop efficiency and productivity among workers. I I I I19 save oneself from heavy taxes on surplus profits. 1 1 I I20 earn goodwill and enhance public image. I I I I
Effective Employee Welfare Program Pension scheme —
21 Conduct employee surveys to understand their needs and expectations — — —
22 Indentify key areas of building skills and engagement and facilitating — —
trainings for the same
23 Propose solutions for personal upkeep, family uplifting and future — — — —
security
24 Create opportunities for greater synergies between the management and — — — —
26 We are provided with transport allowances — — — —
27 We have a staff van that pick us from home to the work place — — — —
28 We are provided with car loan
29 Every month the transport allowances are included on the salary — — — —
30 We are providing transport on our own — — — —
Thank youfor your valuable time and cooperation
51
APPENDIX IIC: QUESTIONNAIRE TO DETERMINE THE ORGANISATIONAL
PERFORMANCE
Direction:
Please write your preferred option on the space provided before each item. Kindly use the rating
guide below:
Response Mode Rating Description
Strongly Agree (4) You agree with no doubt at all.
Agree (3) You agree with some doubt
Disagree (2) You disagree with some doubt
Strongly Disagree (I) You disagree with no doubt at all
ORGANISATIONAL PERFORMANCE Rating
No Leadership, t T I I1 Reduce the threat of further government intervention. I I I I
2 Training evaluation method has to be understood I I I I3 They provide better physical and mental health to worlcers and thus I I I I
promote a healthy work environment4 Facilities like housing schemes, medical benefits, and education and 1 2 3 4
recreation facilities for workers’ families help in raising their standards ofliving. This makes worlcers to pay more attention towards work and thusincreases their productivity.
5 Employers get stable labor force by providing welfare facilities. Workers 1 2 3 4take active interest in their jobs and work with a feeling of involvementand participation.Quality
6 fhe social evils prevalent among the labors such as substance abuse, etc I 1 i~ T‘ire reduced to a greater extent by the welfare policies. — —
7 The service should satis& real needs of the worlcers. This means that the 1 2 3 4manager must first determine what the employee’s real needs are with theactive participation of workers.
8 he service should such as can be handled by cafeteria approach. Due to 1 2 3 4the difference in Sex, age, marital status, number of children, type ofjoband the income level of employees there are large differences in theirchoice of a particular benefit
9 The employer should not assume a benevolent posture. 1 2 3 4
10 The cost of the service should be calculate and its financing established I I I 1on a sound basis.Innovation and development
11 There should be periodical assessment or evaluation of the service and I 1 I Tnecessary timely on the basis of feedback.
52
12 Adequate, suitable and clean washing facilities separately for men and T I Twomen workers
13 Facilities for storing and drying clothes 1 2 3 4
14 Canteens, if more than 250 workers are employed I I I T15 Welfare officer, wherever more than 500 workers are employed 1 2 1 1
Competitors/business_uncertainty — — —
16 . . . 1 2 3 4First aid boxes are provided — — — —
17 The purpose and benefits of the assessment are clear to the organisation’s 1 2 3 4stakeholders
18 The main focus of the assessment is on learning rather than on 1 2 3 4accountability.
19 Internal leadership is identified to champion the process and results of the 1 2 3 4assessment.
20 The organisational culture is one that supports use of positive and negative 1 2 3 4feedback in planning and managing changeStakeholders are involved in the assessment process (from the negotiationand planning stages).
21 . 1 2 3 4Clients
22 Stakeholders see the assessment as relevant, credible, transparent, of high 1 2 3 4quality, and the findings have face validity.
23 The assessment team is able to communicate the intent of the assessment, 1 2 3 4their approach, and the results to senior staff and board members. — — — —
24 The report is timely (i.e., produced at an opportune time within the 1 2 3 4planning cycle of the organisation).
25 1 2 3 4There is a process in place and resources allocated to implement andfollow-up on the assessment’s recommendations
Employees’ Performance measurement, and Structure — — — —
26 We always analyze the training needs of the organization I I I I27 Objective of the training are formulated I I I I28 Recommendations are realistic and feasible (for example, financially). 1 2 3 4
29 The already existing training methods are reviewed I I I I30 Develop a new method or select the already present method I I I I