Employee Update July 7 – 8, 2008. 2 Mission, Vision, and Values Mission: Improve the health and well-being of the people we serve. Vision: To be the best.

Employee UpdateJuly 7 – 8, 2008

2

Mission, Vision, and Values

Mission:

Improve the health and well-being of the people we serve.

Vision:

To be the best in the country at everything we do.

Values:

- Strong Leadership - Personal Excellence

- Teamwork - Ethics

- Commitment - Caring

- Citizenship - Quality

3

Service Excellence

Our every day actions should continue to reflect the Standards of Service

RespectEnable SolutionsServe as AmbassadorsProfessional AppearanceExpectationsConfidentialityTeamwork

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5

CRH – One month ago June 7, 2008

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Heartfelt Thanks

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• Outpatient services open at locations across the community

• Mobile units for emergency and outpatient radiology (MRI, CT) open on hospital campus

• Emergency Department – to reopen inside building in early August

• Inpatient services to come on line in stages in 3 – 6 months

Timeline for CRH Services

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Building & Facilities:Progress One Month Later

• Command Center established first day• Restoration and cleanup work in building fully

underway – Emergency Department scheduled first to reopen inside

• Architects and engineers here since first week• Foundation Flood Recovery Fund to support

Emergency Department reopening• Carolinas MED-1 mobile unit open June 23• Outpatient Radiology Services established in

mobile units (CT, MRI)• Chillers arrived and connected to building

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Making Great Progress - Basement

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Making Progress – Emergency Department

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Information Services:Progress One Month Later

• Main hospital telephone line and 10 other lines restored within first week, many more back online

• Many applications restored including: core financial and patient information systems, coding and billing software, employee payroll system, new interim telephone system, interface engine, and temporary radiology imaging system.

• H:drive and K:drive restored• Web site updates ongoing

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Patient Services:Progress One Month Later

• CRH outpatient services reopened within first week in locations across the community

• PromptMed open 24/7 until MED-1 mobile emergency unit arrived June 23

• Outpatient Radiology Services in units in hospital parking lot for CT and MRI

• Patient education sessions and support groups resuming

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Carolinas Med 1 Mobile Emergency Unit

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Carolinas Med 1 Unit

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Employees & Medical Staff: Update One Month Later

• Physician tours given of building; regular physician communications

• Pay commitment to employees made first week

• HR assignment process implemented (400 regular duties; 660 assigned to work with CRH cleanup; 200 registry at other hospitals; 200 special projects; 100 community work)

• Lean Sigma process improvement projects underway – 83 identified

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Making Great Progress – Cleaning

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Making Great Progress – Cleaning

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Making Great Progress – CRH & Community

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Finance: Progress One Month Later

• Pay commitment to employees reallocated from savings for building project

• Estimated damages at $125 million - still to be determined reimbursement from insurance, FEMA, and other sources

• Some revenue being generated, but surgery and inpatient remain closed which provide large revenue source

• Normal purchasing processes have resumed

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Best Service

Satisfaction scores in 2nd Quarter remained very strong

Inpatient Services

10%20%30%40%50%60%70%80%90%

100%

1Q97

3Q97

1Q98

3Q98

1Q99

3Q99

1Q00

3Q00

1Q01

3Q01

1Q02

3Q02

1Q03

3Q03

1Q04

3Q04

1Q05

3Q05

1Q06

3Q06

1Q07

3Q07

1Q08

Goal = 90%

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Best Service

Outpatient Services

10%20%30%40%50%60%70%80%90%

100%

1Q97

3Q97

1Q98

3Q98

1Q99

3Q99

1Q00

3Q00

1Q01

3Q01

1Q02

3Q02

1Q03

3Q03

1Q04

3Q04

1Q05

3Q05

1Q06

Goal = 90%

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Best Service

Emergency Department 2nd quarter above 90th percentile!

Emergency Services

10%20%30%40%50%60%70%80%90%

100%

1Q97

3Q97

1Q98

3Q98

1Q99

3Q99

1Q00

3Q00

1Q01

3Q01

1Q02

3Q02

1Q03

3Q03

1Q04

3Q04

1Q05

3Q05

1Q06

3Q06

1Q07

3Q07

1Q08

Goal = 90%

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What’s Next

• Critical pathways must be restored before occupying more of building (elevators, electrical, HVAC/air handling, medical gases, life safety)

• Priority list of next information system applications to restore includes: Document imaging, Portal, dictation/transcription system, permanent radiology imaging system/PACS, connectivity to main hospital campus from CRH Tech Center, and connectivity to interim CRH service locations

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What’s Next

• Timeline for reopening other services within building will be better known in next few weeks

• Great process improvement opportunities – will be like opening a new hospital

• Partnering with physicians continues

• Advertising resumes from CRH on services

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• Employee safety – cautions around hospital building with mobile units and construction work • Additional vehicle traffic around mobile units for ambulances and patients

Quality & Safety

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• For employees who are currently receiving payroll via paper checks - we need to move to direct deposit only beginning with the July 24 payroll

• For July 10 payroll employees receiving paper checks need to bring a voided check, deposit ticket, or letter from bank with account # or routing # to Human Resources by Tuesday, July 8 at 4 p.m. to receive pay direct deposited for July 10 or paychecks will be mailed home no later than Monday, July 14

Payroll Update

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Foundation Recovery Fund

• Great support for Foundation Flood Recovery Fund at $1.5 million in less than 30 days

• Support by other Indiana hospitals including $100,000 Hendricks Regional Hospital and $100,000 St. Vincent

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Share Your Stories

• Collecting Extraordinary Stories – please share any of your stories about flood evacuation to all the recovery efforts

• Forms are available at the Food Tent, HR and CRH Technology Center

• Submit stories via e-mail – access at www.crh.org home page

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CRH Family Pool Party

• Pool Party at Donner Center – Sunday, July 27 from 7 p.m. – 9 p.m.

• Open to all CRH employees, doctors, and volunteers plus family members

• Night donated to hospital by Parks & Rec / Donner

• Opportunity to celebrate great progress and reconnect with CRH family

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Questions / Updates

• www.crh.org Information updated daily – employee question & answer sheet

• Employee Information / Questions: 376-5420 answered Mon - Fri 8 – 5 pm

• Republic newspaper – ongoing information updates via hard copy newspaper and www.therepublic.com

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An Amazing Month – Excellence in Action

• Thanks to Frank Berry and all other employees who have captured photos of the flood evacuation and our recovery efforts.

• Thanks to Chris Panzica in Planning & Marketing for creating the following Excellence in Action video…