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Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource Institute © 2010 Employer Resource Institute. All rights reserved. These materials may not be reproduced in part or in whole by any process without written permission.
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Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

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Page 1: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

Employee Theft:Best Practices for

Preventing - and Addressing –Stealing in the Workplace

Thursday, April 22, 2010Presented by the Employer Resource Institute

© 2010 Employer Resource Institute. All rights reserved. These materials may not be reproduced in part or in whole by any process

without written permission.

Page 2: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© 2010 Employer Resource Institute. All Rights Reserved

Disclaimers

• This webinar is designed to provide accurate and authoritative information about the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services.

• This webinar provides general information only and does not constitute legal advice. No attorney-client relationship has been created. If legal advice or other expert assistance is required, the services of a competent professional should be sought. We recommend that you consult with qualified local counsel familiar with your specific situation before taking any action.

Page 3: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© 2010 Employer Resource Institute. All Rights Reserved

About Today’s Presentation

• This entire webinar is being recorded and all of the accompanying materials are protected by copyright.

• If at any time during today’s event you experience technical issues, please call (877) 297-2901 to reach an operator.

• Questions or comments about this webinar?

Employer Resource Institute(800) [email protected]

Page 4: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© 2010 Employer Resource Institute. All Rights Reserved

This program, ORG-PROGRAM-67859, has been approved for 1.5 recertification credit hours toward PHR® and SPHR® recertification through the Human Resource Certification Institute (HRCI).

Please be sure to note the program ID number on your recertification application form.

For more information about certification or recertification, please visit the HRCI home page at www.hrci.org.

Recertification Credit

The use of the above seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification.

Page 5: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© 2010 Employer Resource Institute. All Rights Reserved

About Our SpeakerAaron A. Roblan, Esq., is a partner in the San Francisco office of the nationwide law firm Ogletree, Deakins, Nash, Smoak & Stewart, PC.

Ogletree Deakins is one of America's largest law firms that focuses its practice exclusively in the arena of labor and employment law.

Aaron's practice encompasses all aspects of labor and employment law, including defending employers in federal and state courts. He counsels clients on employee discipline, terminations, workplace investigations, and labor issues, among many other matters.

He earned his law degree from Lewis & Clark College.

[email protected]

www.ogletreedeakins.com

Page 6: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© 2010 Employer Resource Institute. All Rights Reserved

Additional Handouts

We’ve included four additional handout filesfor your webinar today, including sample workplace policies

and special reports that will help you reviewyour current practices in preventing and dealing with

employee and workplace theft:

0422 Sample Policies to Prevent Workplace Theft0422 Sample Policy on Background Checks

0422 Prehire Screening Steps in CA0422 Trade Secrets in CA – A 7-Point Protection Plan

You’ll find these files on the same download pagethat contained this PowerPoint file.

If you have any questions, please contact us [email protected]. Thanks!

Page 7: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

Employee TheftBest Practices for Preventing (and

Addressing) Stealing in the Workplace

Page 8: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

What We’ll Cover TodayIn this webinar, you’ll learn how to:

Identify and put in place the best policies and preventive controls to ward off employee theft before it happens

Recognize the warning signs of employee theft in the workplace

Plan and carry out effective, lawful workplace investigations

Confront, discipline, and terminate employees who engage in theft

Page 9: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Workplace Theft Is A Serious Problem• Theft is a common

security problem

• Small losses add up quickly

• Major thefts can cost major money

• Theft of employees’ property is also an issue

• Outsiders might be involved in workplace theft

• You play a key role in preventing workplace theft

Page 10: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Why Employees Steal

“It’s a fringe benefit”“Nobody cares; they expect it”

“I deserve it”

“It’s so easy”“Everybody does it;

it isn’t really stealing” “The organization can afford it”

Page 11: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Warning Signs Employees Might Be Stealing• Missing inventory

• Discrepancies in financial records

• Unusual documentation or computer activity

• Employee vehicles near loading areas

• Unlocked doors and windows

• Unusual behavior

Page 12: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Antitheft Policy• Emphasize antitheft policy in new

employee orientation, and include a copy in the employee handbook

• Review the policy regularly with all workers

• State your intention to enforce the policy

• Stress the consequences for employees who steal

Page 13: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Creating an Environment That Discourages Theft • Educate employees about the cost

of theft and pilferage

• Be a role model

• Establish a personnel policy of zero tolerance

Page 14: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Creating an Environment That Discourages Theft (cont.) • Report all thefts or

suspicious behavior

• Encourage employees to report thefts

Page 15: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Financial Controls• Divide responsibilities

• Require two signatures for checks

• Conduct regular audits

• Keep alert for unusual behavior

•Watch for unusual computer activity

Page 16: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Material Controls• Use security systems

• Limit access to vulnerable areas

• Keep a close eye on inventory counts

• Have goods logged in when delivered

• Check orders and paperwork against goods when shipping

• Change locks and codes

Page 17: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Visitor Controls• Control entry

• Require sign in and sign out

• Escort visitors within the premises

Page 18: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Proprietary Information• Limit access to sensitive information

• Supervise employees closely

• Change passwords and other security codes frequently

• Consider having employees sign confidentiality or nondisclosure statements

• Be sure employees return all business records at termination

Page 19: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Hiring Considerations• Discuss the issue

in new employee orientation

• Check references

• Ask for background checks

• Consider using pre-employment assessments

Page 20: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

In-House Training and Compliance Tools• Ongoing reminders

about your antitheft policy

• Specific training for supervisors

• Regular (and surprise) audits

• Job rotations

Page 21: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Monitoring and Surveillance• Written policy

establishing how, when, and where you monitor employees

• Focus on preventing theft and other unlawful behaviors

Page 22: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Employee Searches

• Don’t take action without authorization

• Make sure searches are nondiscriminatory

• Use the least intrusive search methods possible

Page 23: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

• Always have reasonable grounds for conducting searches

• Raise the issue with new employees

• Don’t push too hard

Employee Searches (cont.)

• Always have reasonable grounds for conducting searches

• Raise the issue with new employees

• Don’t push too hard

Page 24: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Investigations• Internal investigations

• Police investigations

• Legal advice

• Confidentiality

Page 25: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Questioning Employees During Investigations• Request employees’

consent

• Don’t detain reluctant employees

• Make sure employees understand they can leave

• Conduct the questioning in a confidential manner

Page 26: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Questioning Employees During Investigations (cont.)

• Limit the questioning

• Have a witness present

• Be careful what you say

• Don’t play detective

Page 27: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Polygraph Tests• Use of lie detector

tests is strictly limited by federal law

• What you can do

• What you can’t do

Page 28: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Polygraph Tests (cont.)

Employees must be given a written statement that:

• Describes the incident

• Is legally signed

• Describes the employer’s loss

• Indicates the employee had access

• Describes the employer’s suspicion

Page 29: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Disciplinary Action• Termination

• Criminal charges

• Restitution

Page 30: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© Business & Legal Reports, Inc. 0712

Disciplinary Action (cont.)

• Follow your organization’s policies

• Be sure discipline is fair and consistent

Page 31: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

Questions?

Aaron A. Roblan, Esq.

Ogletree, Deakins, Nash, Smoak & Stewart, P.C.

Steuart Tower

One Market Plaza, Suite 1300

San Francisco, CA 94105

415.442.4810 (phone)

415.442.4870 (fax)

[email protected]

Copyright 2010 BLR Inc.

Page 32: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© 2010 Employer Resource Institute. All Rights Reserved

Thank You

• Recordings of this webinar and past presentations can be

ordered by calling (800) 695-7178.

• Or visit www.employeradvice.com for information.

• We hope you’ll join us again soon.

Please be sure to complete and return your program evaluation. An evaluation will be e-mailed to the registered participant shortly after the conference.

Page 33: Employee Theft: Best Practices for Preventing - and Addressing – Stealing in the Workplace Thursday, April 22, 2010 Presented by the Employer Resource.

© 2010 Employer Resource Institute. All Rights Reserved

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