employee-retention.pdf

8/14/2019 employee-retention.pdf

http://slidepdf.com/reader/full/employee-retentionpdf 1/61

Employee Retention

TABLE OF CONTENTS

SR.NO TOPIC PAGE

NO

1

2

3

4

5

6

7

8

9

1

11

12

13

14

1516

17

18

19

2

21

22

23

O!"e#ti$e% o& t'e St()y

*et'o)olo+y

E,e#(ti$e S(mm- y

T-lente) men le-$e/ )e-) 0oo) )oe%n t

(m-n Re%o( #e *-n-+ement

Employee Retention

T'e Impo t-n#e o& Ret-inin+ Employee%

T'e 3 R % o& Employee Retention

Ten -y% to Ret-in o( Employee

*yt'% -!o(t Employee *o -le P e$ent Comp-nie% & om A#'ie$in+ Retention

S(##e%%

Ten -#to % t'-t A&&e#t Employee Retention

Sol(tion to t'e P o!lem

Employee Retention St -te+ie%

PO Se#to In)(%t y

C'-llen+e% &o -n R P o&e%%ion-l in PO

PO &o R P -#ti#e%

Employee ene&it% P o$i)e) !y PO

in)in+% -t po

Re#ommen)-tion%

imit-tion%

Con#l(%ion%i!lio+ -p'y

1



Employee Retention

CHAPTER 1

INTRODUCTION

2



Employee Retention

OBJECTIVE OF THE PROJECT

T'e m-in o!"e#ti$e o& )oin+ t'i% %t()y 0-% to (n)e %t-n) t'e n-t( e o& 0o /employment/ -n) l-!o( el-tion%'ip% in #-ll #ent e% : PO; -n) it% imp-#t on 0o e %.

T'i% e&&o t -im% -t i)enti&yin+ -n) e,plo in+ t'e %'- e) inte e%t% to #o(nte t'e

p ee,i%tin+ !elie& t'-t employee% :t'e '(m-n e%o( #e; -n) t'e '(m-n e%o( #e

m-n-+ement !o)ie% in !ot' t'e )e$elopin+ -n) )e$elope) 0o l) - e )i$i)e).

One o& t'e !i++e%t #'-llen+e% #omp-nie% - e &-#in+ i% t'e -tt -#tion -n) etention o& +oo)

employee% -n) top pe &o me %. T'e p( po%e o& t'i% p o"e#t %t()y 0-% -l%o to p o$e 'o0

employee etention i% e%%enti-l in t'i% )-y -n) -+e/ -n) i& t'e o +-ni<-tion% - e not -0- e

to t'e %it(-tion -n) imme)i-te -#tion% - e not t- en to t'-t e&&e#t/ 0'-t epe #(%%ion% l-y

-'e-) -n) 'o0 t'ey 0o(l) -&&e#t t'e o +-ni<-tion -n) t'e in)(%t y.

3



Employee Retention

METHODOLOGY

T'e %tep% in 0'i#' t'e p o"e#t 0-% #- ie) o(t 0-% !y #olle#tin+ !ot' t'e p im- y -n) t'e%e#on)- y )-t-. T'e %e#on)- y )-t- 0-% #olle#te) &i %t. T'i% #olle#tion o& )-t- 0-% )one

!y me-n% o& e-)in+ $- io(% m-te i-l% %(#' -% !oo %/ "o( n-l%/ m-+-<ine%/ ne0%p-pe

- ti#le%/ et#.= loo in+ &o %imil- #ontent online :i.e./ on t'e Inte net;.

T'e p o"e#t 0o 0-%/ t'e e&o e/ #- ie) o(t on t'e !-%i% o& t'e )-t- #olle#te) t'e e&o e.

4



Employee Retention

EXECUTIVE SUMMARY

I en)e-$o e) to ! in+ to li+'t one o& t'e # iti#-l ill% t'-t in'i!it% mo%t o& t'e PO% no0.T'e i%%(e o& etention i% %t e%%&(l &o mo%t m-n-+e %. *-n-+in+ 'i+' pe &o min+

employee% #-n -l%o !e %t e%%&(l -t time%. Com!ine t'e t0o -n) #on%i)e t'e i%%(e o&

et-inin+ employee% -n) '-$e - e#ipe &o me+- %t e%%.

T'e e i% no %in+le )e&inition o& employee etention t'-t &it% -ll #i #(m%t-n#e%.

>Excellence res l!s "r#$ %e%&c'!&#n !# %'&l( )r#*ress+ M',&n* s#$e!-&n* ' l&!!le

.e!!er e/er(%'(+0 R#.er! H'll

2I! &s c#$$&!$en!3 n#! ' !-#r&!( !-'! )r#% ces res l!s+0 4&ll&'$ I G#re

T'e #on#ept o& employee etention )e$elope) -% - e%pon%e to in# e-%in+ $ol(nt- y

employee t( no$e . Initi-lly/ employee etention )e-lt mo%tly 0it' employee >'y+iene

&-#to %?/ p im- ily #ompen%-tion -n) !ene&it%. It %oon !e#-me #le- t'-t %(%t-ine)

employee etention #-lle) &o - mo e 'oli%ti# -pp o-#' t'-t )e-lt 0it' employee% >'i+'enee)%? %(#' -% -##ept-n#e/ e%teem/ -n) %el& &(l&illment.

A&te $i%(-li<in+ t'e %'ot/ - +ol&e e"e#t% -ll !(t t'e -pp op i-te #l(! to -#'ie$e t'e e%(lt

$i%(-li<e)@ - ) i$e &o - tee %'ot/ - p(tte &o t'e + een/ - %-n) 0e)+e &o +ettin+ o(t o&

!(n e %/ -n) %o on. i e0i%e/ to et-in employee%/ yo( m(%t #'oo%e t'e i+'t tool% to

-#'ie$e yo( +o-l%. T'e po%%i!ilitie% - e n(me o(% #ompen%-tion %#'eme%/ # B#'e%/

pen%ion pl-n%/ #- %/ !on(%e%/ & e%' p-int/ #o-#'in+/ 36 )e+ ee -%%e%%ment%/ !- !e#(e%/

to n-me "(%t - &e0.

E-#' )-y/ t'e #ompetition i% o(t to %te-l yo( mo%t t-lente) employee%. T'e !e%t )e&en%e

i% to # e-te - tot-l 0o e,pe ien#e %o -tt -#ti$e t'-t yo( ! i+'te%t %t- 0o(l) ne$e

#on%i)e le-$in+.

5





Employee Retention

T'len!e% $en le'/e3 %e'% 5##% %#esn6! .

P'ilo%op'i#-lly/ employee etention i% impo t-nt. In -lmo%t -ll #-%e%/ it i% %en%ele%% to-llo0 +oo) people to le-$e yo( o +-ni<-tion. 'en t'ey le-$e/ t'ey t- e 0it' t'em

intelle#t(-l p ope ty/ el-tion%'ip%/ in$e%tment% :in !ot' time -n) money;/ -n o##-%ion-l

employee o t0o/ -n) - #'(n o& yo( &(t( e.

Employee etention %t -te+ie% 'elp o +-ni<-tion% p o$i)e e&&e#ti$e employee

#omm(ni#-tion to imp o$e #ommitment -n) en'-n#e 0o &o #e %(ppo t &o ey

#o po -te initi-ti$e%. T'e%e %t -te+ie% -l%o p o$i)e &(ll %(ppo t to t'e m- etin+

#omm(ni#-tion e&&o t% !y 'elpin+ t'e o +-ni<-tion !(il) #(%tome loy-lty !y

)i%tin+(i%'in+ -n) po%itionin+ t'e o +-ni<-tion % (ni (e p o)(#t% -n) %e $i#e% in to)-y %

# o0)e) m- etpl-#e.

7



Employee Retention

HUMAN RESOURCE

MANAGEMENT

8



Employee Retention

H $'n Res# rce M'n'*e$en!

H $'n Res# rce M'n'*e$en! : R*; i% t'e %t -te+i# -n) #o'e ent -pp o-#' to t'e

m-n-+ement o& -n o +-ni<-tionD% mo%t $-l(e) -%%et% t'e people 0o in+ t'e e/ 0'oin)i$i)(-lly -n) #olle#ti$ely #ont i!(te to t'e -#'ie$ement o& t'e o!"e#ti$e% o& t'e

!(%ine%%. T'e te m% '(m-n e%o( #e m-n-+ement -n) '(m-n e%o( #e% : R; '-$e

l- +ely epl-#e) t'e te m pe %onnel m-n-+ement -% - )e%# iption o& t'e p o#e%%e%

in$ol$e) in m-n-+in+ people in o +-ni<-tion%. (m-n Re%o( #e *-n-+ement i%

e$ol$in+ -pi)ly. (m-n Re%o( #e *-n-+ement i% !ot' -n -#-)emi# t'eo y -n) -

!(%ine%% p -#ti#e t'-t -)) e%%e% t'e t'eo eti#-l -n) p -#ti#-l te#'ni (e% o& m-n-+in+ -

0o &o #e.

T'e (m-n Re%o( #e% *-n-+ement : R*; &(n#tion in#l()e% - $- iety o& -#ti$itie% -n)

ey -mon+ t'em i% )e#i)in+ 0'-t %t-&&in+ nee)% e,i%t -n) 0'et'e to (%e in)epen)ent

#ont -#to % o 'i e employee% to &(l&ill t'e%e nee)%= e# (it -n) t -in t'e !e%t employee%/

en%( e t'ey - e 'i+' pe &o me %= )e-lin+ 0it' pe &o m-n#e i%%(e%= -n) en%( in+ t'e

pe %onnel -n) m-n-+ement p -#ti#e% #on&o m to $- io(% e+(l-tion%. A#ti$itie% -l%o

in#l()e m-n-+in+ t'e -pp o-#' to employee !ene&it% -n) #ompen%-tion/ employee

e#o )% -n) pe %onnel poli#ie%. F%(-lly/ %m-ll !(%ine%%e% :&o p o&it o nonp o⁢ '-$e to

#- y o(t t'e%e -#ti$itie% t'em%el$e% !e#-(%e t'ey #-nnot yet -&&o ) p- t o &(ll time 'elp.

o0e$e / t'ey %'o(l) -l0-y% en%( e t'-t employee% '-$e -n) - e -0- e o& pe %onnel

poli#ie% 0'i#' #on&o m to #( ent e+(l-tion%. T'e%e poli#ie% - e o&ten in t'e &o m o&

employee m-n(-l% 0'i#' -ll employee% m(%t '-$e.

R* i% %een !y p -#titione % in t'e &iel) -% - mo e inno$-ti$e $ie0 o& 0o pl-#e

m-n-+ement t'-n t'e t -)ition-l -pp o-#'. It% te#'ni (e% &o #e t'e m-n-+e % o& -n

ente p i%e to e,p e%% t'ei +o-l% 0it' %pe#i&i#ity %o t'-t t'ey #-n !e (n)e %too) -n)

(n)e t- en !y t'e 0o &o #e -n) to p o$i)e t'e e%o( #e% nee)e) &o t'em to

%(##e%%&(lly -##ompli%' t'ei -%%i+nment%. A% %(#'/ R* te#'ni (e%/ 0'en p ope ly

9



Employee Retention

p -#ti#e)/ - e e,p e%%i$e o& t'e +o-l% -n) ope -tin+ p -#ti#e% o& t'e ente p i%e o$e -ll.

R* i% -l%o %een !y m-ny to '-$e - ey ole in i% e)(#tion 0it'in o +-ni<-tion%.

T'e e i% - lon+ %t-n)in+ - +(ment -!o(t 0'e e R el-te) &(n#tion% %'o(l) !e o +-ni<e)

into l- +e o +-ni<-tion%/ e.+./ S'o(l) R !e in t'e o +-ni<-tion )e$elopment )ep- tment

o t'e ot'e 0-y - o(n)

T'e R* &(n#tion -n) RH p o&e%%ion '-$e (n)e +one t emen)o(% #'-n+e o$e t'e

p-%t 2 to 3 ye- %. *-ny ye- % -+o/ l- +e o +-ni<-tion% loo e) to t'e Pe %onnelHep- tment mo%tly to m-n-+e t'e p-pe 0o - o(n) 'i in+ -n) p-yin+ people. *o e

e#ently/ o +-ni<-tion% '-$e !e+(n to #on%i)e t'e R Hep- tment -% pl-yin+ - m-"o

ole in %t-&&in+/ t -inin+/ -n) 'elpin+ m-n-+e people %o t'-t t'e people -n) t'e

o +-ni<-tion - e pe &o min+ -t m-,im(m #-p-!ility in - 'i+'ly &(l&illin+ m-nne .

1



Employee Retention

EMPLOYEE

RETENTION

11



Employee Retention

EMPLOYEE RETENTION

E&&e#ti$e employee etention i% - %y%tem-ti# e&&o t !y employe % to # e-te -n) &o%te -n

en$i onment t'-t en#o( -+e% #( ent employee% to em-in employe)/ !y '-$in+ poli#ie%

-n) p -#ti#e% in pl-#e t'-t -)) e%% t'ei )i$e %e nee)%. A %t on+ etention %t -te+y/

t'e e&o e/ !e#ome% - po0e &(l e# (itment tool.

Retention o& ey employee% i% # iti#-l to t'e lon+ te m 'e-lt' -n) %(##e%% o& -ny

o +-ni<-tion. It i% - no0n &-#t t'-t et-inin+ t'e !e%t employee% en%( e% #(%tome

%-ti%&-#tion/ in# e-%e) p o)(#t %-le%/ %-ti%&ie) #olle-+(e% -n) epo tin+ %t-&&/ e&&e#ti$e

%(##e%%ion pl-nnin+/ -n) )eeply em!e))e) o +-ni<-tion-l no0le)+e -n) le- nin+.Employee etention m-tte % -% o +-ni<-tion-l i%%(e% %(#' -% t -inin+ time -n) in$e%tment/

lo%t no0le)+e/ in%e#( e employee%/ -n) - #o%tly #-n)i)-te %e- #' - e in$ol$e). en#e/

&-ilin+ to et-in - ey employee i% - #o%tly p opo%ition &o -n o +-ni<-tion. - io(%

e%tim-te% %(++e%t t'-t lo%in+ - mi))le m-n-+e in mo%t o +-ni<-tion% #o%t% (p to &i$e

time% 'i% %-l- y.

Intelli+ent employe % -l0-y% e-li<e t'e impo t-n#e o& et-inin+ t'e !e%t t-lent.

Ret-inin+ t-lent '-% ne$e !een %o impo t-nt in t'e In)i-n %#enio= 'o0e$e / t'in+% '-$e

#'-n+e) in e#ent ye- %. In p ominent In)i-n met o% -t le-%t/ t'e e i% no )e- t' o&

oppo t(nitie% &o t'e !e%t in t'e !(%ine%%/ o e$en &o t'e %e#on) o t'i ) !e%t. Retention

o& ey employee% -n) t e-tin+ -tt ition t o(!le% '-% ne$e !een %o impo t-nt to

#omp-nie%.

In -n inten%ely #ompetiti$e en$i onment 0'e e R m-n-+e % - e po-#'in+ & om e-#'

ot'e / o +-ni<-tion% #-n eit'e 'ol) on to t'ei employee% ti+'t o lo%e t'em to

#ompetition. o +one - e t'e )-y% 0'en employee% 0o(l) %ti# to -n employe &o ye- %

&o 0-nt o& - !ette #'oi#e. No0/ oppo t(nitie% - e -!o(n). In fact, some reports

12



Employee Retention

suggest that attrition levels in IT companies are as high as 40 percent. Though BPO

industry shoots ahead at 40 to 50 percent a year, it is now losing 5 to 40 percent of its

50,000!odd employees as well .

In In)i-/ t'e e - e &e0 %e#to % 0'e e t'e -tt ition le$el i% m(#' l- +e #omp- e) to ot'e

%e#to %/ &o e,-mple/ IT %e#to -n) PO=whereas, there are organi"ations li#e $ir India,

%$&, '('O, B$() where the attrition is much lower * nearly 5+ or less than that .

Cle- ly/ t'e only 0-y o(t i% to )e$elop -pp op i-te e&&e#ti$e etention %t -te+ie%.

13



Employee Retention

T-e I$)#r!'nce #" Re!'&n&n* E$)l#(eesT'e #'-llen+e o& eepin+ employee%/ it% #'-n+in+ &-#e '-% %t(mpe) m-n-+e % -n)

!(%ine%% o0ne % -li e. o0 )o yo( m-n-+e t'i% #'-llen+e o0 )o yo( !(il) -

0o pl-#e t'-t employee% 0-nt to em-in 0it' -n) o(t%i)e % 0-nt to !e 'i e) into

S(##e%%&(l m-n-+e % -n) !(%ine%% o0ne % -% t'em%el$e% t'e%e -n) ot'e (e%tion%

!e#-(%e/ %imply p(t/ employee etention matters .

i+' t( no$e o&ten le-$e% #(%tome % -n) employee% in t'e l( #'= )ep- tin+ employee%

t- e - + e-t )e-l o& no0le)+e 0it' t'em. T'i% l-# o& #ontin(ity m- e% it '- ) &o t'e

o +-ni<-tion% to meet t'ei +o-l% -n) %e $e #(%tome % 0ell.

Repl-#in+ employee #o%t% money. T'e #o%t o& epl-#in+ -n employee i% e%tim-te) -t (p

to t0i#e t'e in)i$i)(-l % -nn(-l %-l- y :'i+'e &o po%ition% !-%e) on t'ei le$el 0it'in t'e

inte o +-ni<-tion-l 'ie - #'y/ %(#' -% mi))le m-n-+ement; -n) t'i% )oe% not e$en

in#l()e t'e #o%t o& lo%t no0le)+e.

Re# (itin+ employee% #on%(me% - + e-t )e-l o& time -n) e&&o t/ m(#' o& it &(tile. T'e e

i% not "(%t one o +-ni<-tion o(t t'e e $yin+ &o (-li&ie) employee%/ -n) "o! %e- #'e %

m- e )e#i%ion% !-%e) on mo e t'-n t'e %(m o& %-l- y -n) !ene&it%.

in+in+ employee% (p to %pee) t- e% e$en mo e time -n) 0'en -n o +-ni<-tion i% %'o t

%t-&&e)/ t'ey o&ten nee) to p(t in e,t - time to +et t'e 0o )one.

14



Employee Retention

T-e 7 R8s #" E$)l#(ee Re!en!&#n

To eep employee% -n) eep t'ei %-ti%&-#tion le$el% 'i+'/ -ny o +-ni<-tion nee)% to

implement e-#' o& t'e t' ee R % o& employee etention@ r e%pe#t/ r e#o+nition/ -n)

r e0- )%.

Res)ec! i% e%teem/ %pe#i-l e+- )/ o p- ti#(l- #on%i)e -tion +i$en to people. A% t'e

py -mi) %'o0%/ e%pe#t i% t'e &o(n)-tion o& eepin+ yo( employee%. Re#o+nition -n)

e0- )% 0ill '-$e little e&&e#t i& yo( )o not e%pe#t employee%.

Rec#*n&!&#n i% )e&ine) -% >%pe#i-l noti#e o -ttention? -n) >t'e -#t o& pe #ei$in+

#le- ly.? *-ny p o!lem% 0it' etention -n) mo -le o##( !e#-(%e m-n-+ement i% not

p-yin+ -ttention to people % nee)% -n) e-#tion%.

Re5'r%s - e t'e e,t - pe % yo( o&&e !eyon) t'e !-%i#% o& e%pe#t -n) e#o+nition t'-t

m- e it 0o t' people % 0'ile to 0o '- )/ to #- e/ to +o !eyon) t'e #-ll o& )(ty. 'ile

e0- )% ep e%ent t'e %m-lle%t po tion o& t'e etention e (-tion/ t'ey - e %till -n

impo t-nt one.

15



Employee Retention

o( )ete mine t'e p e#i%e met'o)% yo( #'oo%e to implement t'e t' ee RD%/ !(t in +ene -l/

e%pe#t %'o(l) !e t'e l- +e%t #omponent o& yo( e&&o t%. it'o(t it/ e#o+nition -n)

e0- )% %eem 'ollo0 -n) '-$e little e&&e#t o t'ey '-$e ne+-ti$e e&&e#t%. T'e m-+i#

t (ly i% in t'e mi, o& t'e t' ee.

'en implemente)/ t'e >3 RD%? -pp o-#' yiel)% e)(#e) t( no$e -n) t'e &ollo0in+

!ene&it%@

In# e-%e) p o)(#ti$ity/

Re)(#e) -!%enteei%m/

A mo e ple-%-nt 0o en$i onment :&o !ot' employee% -n)

m-n-+ementJemploye ;/

Imp o$e) p o&it%.

( t'e mo e/ -n employe 0'o implement% t'e t' ee RD% 0ill # e-te - '- ) to le-$e

0o pl-#e/ one no0n -% '-$in+ mo e to o&&e employee% t'-n ot'e employe %. It

!e#ome% - '- ) to le-$e 0o pl-#e one 0it' - 0-itin+ li%t o& -ppli#-nt% &o -ny

po%ition t'-t !e#ome% -$-il-!le p( po%e&(lly/ one )-y -t - time.

Ten 4'(s !# Re!'&n Y# r E$)l#(ee

Ret-inin+ ey pe %onnel i% # iti#-l to lon+ te m %(##e%% o& -ny o +-ni<-tion. A %o(n)

etention %t -te+y t'(% !e#ome% e%%enti-l &o -ny o +-ni<-tion to !e p o)(#ti$e o$e time

16





Employee Retention

o Em-n#ip-te A#tion@ ee)om to -il/ e)(#e !( e-(# -#y/ #'-llen+e t'e

%t-t(% (o. e-t'e li&e into yo( o +-ni<-tion. Ho not let yo( employee%

%t-+n-te.

3. S!r#n* re!en!&#n s!r'!e*&es .ec#$e s!r#n* recr &!&n* '%/'n!'*es+

4. Re!en!&#n &s $ c- $#re e""ec!&/e 5-en (# ) ! !-e r&*-! )ers#n &n!# !-e r&*-!

<#.+ =n#5 !-e <#.+ =n#5 !-e e$)l#(ee 'n% !-e&r $#!&/'!&#ns+ -l& o& t'e

o t(ne 5 #omp-nie% - e no0 (%in+ -%%e%%ment% to mo e &(lly (n)e %t-n) e-#' "o!

-n) t'e %o&t % ill% t'-t - e e (i e) &o top p o)(#tion 0it'in t'ei %pe#i&i# #omp-ny

#(lt( e. T'e%e !en#'m- e) % ill% - e t'en #omp- e) -+-in%t (-li&ie) -ppli#-nt% to

'elp )ete mine 0'o 0ill !e %(##e%%&(l in t'e po%ition -n) &it 0ell 0it'in t'ei

#omp-nyD% #(lt( e. T'e%e -%%e%%ment% - e -l%o (%e) -% - po0e &(l p o&e%%ion-l

)e$elopment tool to en'-n#e t'e t -inin+ o& #ontin(o(% li&elon+ le- nin+ :0'i#' i%

-not'e po0e &(l etention %t -te+y;. A% -n e,-mple/ A)$-n#e) i! e

Comm(ni#-tion i% !e+innin+ to (%e t'i% -%%e%%ment p o#e%% in 'i in+.

5. M#ne( &s &$)#r!'n! . ! &! &s n#! !-e #nl( re's#n )e#)le s!'( 5&!- 'n

#r*'n&:'!&#n+ I& yo( #ompen%-tion pl-n i% in t'e top 2 3 K o& yo( in)(%t y/ t'en

money 0ill o&ten not !e t'e e-%on 0'y people le-$e.

6. E$)l#(ee c#$$&!!ees !# -el) %e/el#) re!en!&#n s!r'!e*&es &s ' /er( e""ec!&/e

s!r'!e*(+ Get t'ei inp(t. A% / >0'-t )o people li e -!o(t 0o in+ 'e e '-t

0o(l) yo( li e #'-n+e) to m- e yo( #omp-ny - !ette pl-#e to 0o

7. Le'%ers-&) $ s! .e %ee)l( &n/es!e% &n re!en!&#n+ *-n-+ement m(%t !e % ill&(l

#omm(ni#-tin+ #omp-ny poli#ie% in - 0-y t'-t # e-te% !(y in & om t'ei %t-&& -n)

!e open to employee inp(t. elp # e-te o0ne %'ip in yo( employee%.

18



Employee Retention

T'e #omp-nie% 0it' t'e !e%t etention pe #ent-+e% - e t'e %-me #omp-nie% t'-t - e

-#ti$ely #ommitte) to etention. T'ey no0 t'-t i% #o%t% le%% to eep +oo) people

t'-n to #ontin(o(%ly '-$e to epl-#e (n%-ti%&ie) employee% -n) m-n-+e %.

8. Rec#*n&!&#n3 &n /'r&# s "#r$s3 &s ' )#5er" l re!en!&#n s!r'!e*(+ It )oe% not '-$e

to #o%t - lot. Re%e- #' %'o0% 46K o& people le-$e t'ei "o!% !e#-(%e t'ey &eel

(n-pp e#i-te).

9. Re$e$.er3 !-e 9" n "'c!#r9 &s /er( &$)#r!'n! !# $'n( e$)l#(ees+ G e+ Pete %/P-%t P e%i)ent -n) CEO o& *-'i Net0o % in Pet-l(m-/ i% one o& m-ny e,e#(ti$e%

0'o epo te) t'-t etention i% o&ten el-te) to inte pe %on-l #onne#tion% -n) -mo(nt

o& >&(n? in 0o te-m%. T'e FN -#to i% p- t o& t'e +ene -tion o& 0o e % t'-t (%e

-#ti$itie% -% %t e%% m-n-+ement in 'i+'ly #'- +e) p o)(#tion en$i onment% 0'e e

lon+ 'o( % - e e (i e). G e+ '-% en#o( -+e) Pin+ Pon+ to( n-ment% -n) !-% et!-ll

le-+(e% &o inte pe %on-l inte -#tion/ &(n/ -n) %t e%% m-n-+ement. T'o(+' not

e$e yone #-n p- ti#ip-te in p'y%i#-l -#ti$itie%/ t'i% %et% t'e tone in - #(lt( e !-%e) on

#ompetition/ 'e-lt'J0ell !ein+/ -n) inte -#tion% t'-t - e in#l(%i$e !eyon) 0o .

1 . =n#5 !-e !ren%s &n .ene"&! )'c,'*es+ D# (# r .es! !# #""er !-e #nes (# r

e$)l#(ees nee%+ Con%i)e o&&e in+ t'e !e%t o& t'e e%t.

19



Employee Retention

M(!-s '.# ! E$)l#(ee M#r'le Pre/en! C#$)'n&es "r#$

Ac-&e/&n* Re!en!&#n S ccess

He%pite ye- % o& e%e- #' t'-t point to &- )i&&e ent %ol(tion%/ m-ny #omp-nie% (%e t'e

0 on+ t-#ti#% 0'en t yin+ to imp o$e employee mo -le/ %-ti%&-#tion -n) etention. T'e%e

myt'% p e$-il/ in p- t/ !e#-(%e !(%ine%%e% '-$e (%e) t'e%e met'o)%/ 'o0e$e 0 on+/ &o -

$e y lon+ time -n) '-$e !e#ome (%e) to t yin+ t'e %-me i)e-%.

M(!- 1> Pe#)le $#s! #"!en le'/e ' c#$)'n( "#r $#re )'(+

E,it inte $ie0%/ #on)(#te) to le- n 0'y people le-$e -n o +-ni<-tion/ #ont-in %ome o&Ame i#- % + e-te%t &i#tion. People & e (ently %-y t'ey e le-$in+ &o mo e money

!e#-(%e it % t'e e-%ie%t e-%on to +i$e. *o e o&ten t'e #-(%e% le-)in+ to )ep- t( e - e

el-te) to i%%(e% t'-t 0e e (n%-ti%&yin+ in t'e "o! o t'e #omp-ny.

Typi#-l i%%(e% t'-t #-(%e )i%%-ti%&-#tion - e #omp-ny poli#ie% -n) p o#e)( e%/ (-lity o&

%(pe $i%ion/ 0o in+ #on)ition%/ el-tion%'ip 0it' t'e imme)i-te %(pe $i%o -n) %-l- y

e%/ p-y )oe% m-tte . 'ile e%e- #' %'o0% mo%t people )on t -#t(-lly le-$e - "o! &o

mo e money/ t'e e - e t0o impo t-nt &-#t%@ e y lo0 in#ome 0o e % 0ill le-$e &o

mo e money !e#-(%e it % - %( $i$-l i%%(e. o t'e e%t o& 0o e %/ t'e i%%(e o& money

-#t(-lly i% -!o(t &-i ne%%. People !e#ome )i%%-ti%&ie) 0it' p-y 0'en t'ey &eel it i% (n&-i

0it'in t'e #omp-ny/ 0it'in t'e in)(%t y o 0'en p-y )oe%n t %eem to m-t#' t'e -mo(nt

o type o& 0o e (i e).

To in# e-%e employee %-ti%&-#tion -n) etention/ #omp-nie% m- e mo e +-in% !y0o in+ to imp o$e 0'et'e people &eel - %en%e o& -#'ie$ement/ e#o+nition/ #ompeten#e

-n) + o0t'/ 0'et'e t'e e - e #'oi#e% -!o(t 'o0 0o +et% )one -n) 0'et'e employee%

&eel e%pe#te) !y m-n-+ement..

2



Employee Retention

M(!- ?> Incen!&/e )r#*r'$s )r#% ce l#n*@!er$ )r#"&!s 'n% &$)r#/e )r#% c!&/&!(

'n% $#r'le+

So/ 0'o )oe%n t li e & ee %t(&& o0e$e / in#enti$e% %(#' -% +i&t% -n) #-%' !on(%e% &o

meetin+ %pee) -n) $ol(me +o-l% )on t -&&e#t employee #ommitment. T'ey e e-lly -

t' o0!-# to o(t)-te) m-n-+ement !elie&% t'-t 0o e % m(%t !e #oe #e) in o )e to 0o

'- ). All t'e e,t -% )on t -)) (p to t'e e-l +l(e t'-t # e-te% employee #ommitment@ t'e

#'-n#e to le- n -n) + o0/ me-nin+&(l 0o / +oo) %(pe $i%o % -n) e%pe#t -n)

-pp e#i-tion &o - "o! 0ell )one.

In#enti$e% '-$e !een o$e (%e) p- ti#(l- ly in t'e p-%t )e#-)e/ -% m-n-+ement !oo %

to(te) t'e impo t-n#e o& imp o$in+ e#o+nition o& e,#ellent 0o . et/ %t()ie% %'o0 t'-t

#- ot -n) %ti# moti$-tion -#t(-lly )oe% not p-y o&& in lon+ te m #omp-ny p o&it-!ilityo employee %-ti%&-#tion o etention. To t'e #ont - y/ in#enti$e% #-n '- m (-lity 0'en

employee% -im &o %pee) o ot'e +o-l% -t'e t'-n (-lity.

M(!- 7> Pe#)le %#n8! 5'n! $#re res)#ns&.&l&!(+

T'ey )on t 0-nt mo e 0o i& t'ey e -l e-)y o$e lo-)e) )(e to le-n %t-&&in+= !(t people

in)ee) 0-nt t'e oppo t(nity to + o0 -n) )e$elop t'ei % ill%/ -)$-n#e t'ei #- ee % -n)

'-$e t'e oppo t(nity &o + e-te $- iety. Leep in min) 0'-t t'e e%e- #' #on&i m%@ People

)o 0-nt to t y ne0 t'in+%/ to &eel % ill&(l -n) to e,pe ien#e t'e pe %on-l %-ti%&-#tion o&

'i+'e le$el% o& -#'ie$ement.

People )on t nee) - "o! p omotion in o )e to +-in mo e e%pon%i!ility. T'e %-me "o!

#-n !e ! o-)ene) to in#l()e mo e $- iety/ mo e #ont-#t 0it' )i&&e ent p- t% o& t'e

o +-ni<-tion -n) + e-te #ont ol o$e )e#i%ion% on -##ompli%'in+ 0o t-% %.

21



Employee Retention

M(!- > L#('l!( &s %e'%+

Not -t -ll/ t'o(+' it i% -ilin+ in m-ny o +-ni<-tion%. People - e %ee in+ + e-te 0o li&e

!-l-n#e t'-n in t'e p-%t/ -n) employe % '-$e m-)e + e-t %t i)e% in p o$i)in+ mo e

&le,i!le 'o( % -n) ) e%% #o)e%. Still/ people %ee to m- e - #ont i!(tion/ -n)

o +-ni<-tion% t'-t p o$i)e 'e-lt'y )o%e% o& t'e m-in %-ti%&ie % en"oy %i+ni&i#-ntly lo0e

t( no$e -n) 'i+'e mo -le. P o&it% - e 'i+'e / too/ -##o )in+ to e#ent e%e- #' %t()ie%.

T'in+% '-$e #'-n+e)/ in)ee). To)-y % 0o e % 0ill/ in &-#t/ #'-n+e #- ee % -n) "o!%

m(#' mo e o&ten. 'en t'e e#onomy i% +oo)/ people '-$e !e#ome m(#' mo e -t e-%e in

#'-n+in+ #omp-nie%/ - e mo e li ely to -# (i e ne0 % ill% -n) mo$e to #omp-nie% t'-t

o&&e + e-te #'-n#e to (%e mo e o& t'ei no0le)+e -n) mo e 0illin+ to t- e t'e i% % o&

%t- tin+ -ne0 -t -not'e o +-ni<-tion.

'-t '-% eme +e) in #( ent m-n-+ement %t()ie% - e t'-t t'e %-me (-litie% t'-t 'ol)

employee% - e t'e one% t'-t !e%t %e $e t'e #(%tome %@ Employee% 0'o #-n m- e (i#

)e#i%ion% on !e'-l& o& t'e #(%tome -n) t'e #omp-ny= employee% 0'o '-$e - ! o-)e

%#ope o& e%pon%i!ility t'-t -llo0% t'em %ome & ee)om -n) le$e -+e to %ol$e #(%tome

p o!lem%= le- nin+ oppo t(nitie% t'-t +i$e employee% t'e % ill&(lne%% to -)) e%% #(%tome

i%%(e%= -n) %(ppo ti$e m-n-+ement -n) %(pe $i%o % 0'o (%e -ny mi%t- e% t'-t o##( -%

te-#'in+ oppo t(nitie%.

M(!- > I$)r#/&n* e$)l#(ee s'!&s"'c!&#n &s ex)ens&/e+

Re%e- #' tell% (% t'e t (e %-ti%&ie % #-n t e$en !e !o(+'t@ #- ee + o0t'/ me-nin+&(l

0o / e%pe#t -n) -pp e#i-tion -n) !ein+ -!le to in&l(en#e 'o0 0o +et% )one. In t'e%e

le-ne time% employe % '-$e t'e %-me oppo t(nity to +-in t (e loy-lty )e%pite lo0e e)

!()+et%.

T'e t in et% -n) p i<e% +i$en in e#o+nition -n) e0- )% p o+ -m% - en t ne#e%%- y

in+ e)ient% &o )e$elopin+ -n en+-+e) 0o &o #e. T'e >+l(e? t'-t 'ol)% people i% m-)e

o& m(#' )i&&e ent %t(&&@ *-n-+ement t'-t li%ten% -n) e%pon)% to employee% i)e-% -!o(t

imp o$in+ %e $i#e/ %(pe $i%o % 0'o %(ppo t people % + o0t' -n) initi-ti$e/ t -inin+ in

'o0 to )o t'e "o! %(##e%%&(lly/ +oo) el-tion%'ip% 0it' #o0o e % -n) +en(ine

22



Employee Retention

-pp e#i-tion &o - "o! )one 0ell. T'e e - e no #o%t% in#( e) to !(il) o en'-n#e t'e%e

moti$-to %.

M(!- > E$)l#(ee s'!&s"'c!&#n &s 2"l ""+0

Hoe% '-$in+ en+-+e) 0o e % m- e - )i&&e en#e in t'e !ottom line St()ie% no0 %'o0

t'-t lo0e t( no$e -n) + e-te le$el% o& employee %-ti%&-#tion '-$e - )e&inite po%iti$e

imp-#t on #(%tome %-ti%&-#tion -n) p o&it-!ility/ 0'i#' - e t'e ey &-#to % in #omp-ny

+ o0t' -n) %(%t-in-!ility. Con%i)e t'e%e &-#t%@

• A %t on+ lin 0-% &o(n) in - %t()y !y P i#e0-te 'o(%eCoope % !et0een employee

etention -n) t'e (-lity o& %e $i#e -% -te) !y #omp-nie% #(%tome %.• A##o )in+ to t'e Ame i#-n So#iety o& T -inin+ M He$elopment/ o +-ni<-tion% t'-t

in$e%te) t'e mo%t in t -inin+ '-) 'i+'e + o%% m- +in% -n) in#ome pe employee.

• T'e #o%t o& epl-#in+ -n employee 0'o le-$e% '-% !een e%tim-te) !y $- io(% %t()ie%

to !e !et0een 7 -n) 2 pe #ent o& t'-t 0o e % -nn(-l %-l- y.

• T'e Co(n#il on Competiti$ene%% &o(n) t'-t - 1 pe #ent in# e-%e in e)(#-tion '-% -

mo e po%iti$e imp-#t on p o)(#ti$ity t'-n - 1 pe #ent in# e-%e in 0o 'o( %.

T'e !ottom line on t'e !ottom line In$e%tin+ in people -n) (%in+ t'e mo%t e&&e#ti$e

m-n-+ement p -#ti#e% in# e-%e% p o&it%

M(!- > S )er/&s#rs 're !-e )r#.le$+

*-ny %enio le-)e % e,p e%% )i%m-y -!o(t t'e (-lity -n) -#tion% o& t'ei mi))le

m-n-+e % -n) & ont line %(pe $i%o %. T'e >!l-me +-me? i% ol)/ yet t'e %ol(tion% - e

%t i in+ly %imil- to t'o%e e (i e) to !(il) -n en+-+e) 0o &o #e.

In mo%t o +-ni<-tion% to)-y/ %(pe $i%o % '-$e mo e people epo tin+ to t'em t'-n in t'e

p-%t/ mo e )em-n)in+ #(%tome % t'-n e$e -n) + e-te -mo(nt% o& #'-n+e -ll o##( in+

-t t'e %-me time. et/ t'e -mo(nt o& t -inin+ p o$i)e) to m-n-+e % -n) %(pe $i%o % in

23



Employee Retention

m-ny o +-ni<-tion% i% minim-l. *o e impo t-ntly/ t'e -mo(nt o& time t'-t %enio

m-n-+e % %pen) in )i-lo+(e 0it' mi))le -n) line m-n-+e % -l%o i% minim-l.

*i))le m-n-+e % -n) %(pe $i%o % #-n -ppe- e%i%t-nt to imp o$ement e&&o t%. o0e$e /

t'e t (e &-il( e e,i%t% in o( (n)e %t-n)in+ o& t'ei 0o l)/ t'e #'-llen+e% t'ey &-#e -n) t'e

%(ppo t t'ey nee) in o )e to !e %(##e%%&(l.

S(##e%%&(l o +-ni<-tion% %ee to !(il) te-m0o !et0een %enio le-)e % -n) mi))le

m-n-+e % -n) line %(pe $i%o % :0'i#' i% - ey in+ e)ient in # e-tin+ te-m0o

t' o(+'o(t t'e #omp-ny;.

M(!- > M( c#$)'n( &n% s!r( )e#)le 're %&""eren!+

e%/ e$e y #omp-ny i% (ni (e/ -n) e$e y in)(%t y '-% it% o0n %et o& (n(%(-l #'-llen+e%.

o0e$e / - $e y #o%tly mi%t- e i% m-)e 0'en 0e !elie$e in&o m-tion & om ot'e %e#to %

)oe%n t -pply to (% o o( o +-ni<-tion.

Retention e%e- #' %t()ie% # o%% -ll in)(%t ie%/ -ll type% o& 0o %ettin+% -n) in $- ie)

e#onomi# #on)ition%. Still/ t'e %-me e%(lt% #ome (p time -n) -+-in. e !(il) employee

loy-lty -n)/ in)i e#tly/ #(%tome loy-lty t' o(+' p o$i)in+ people 0it' + o0t' -n)

le- nin+ oppo t(nitie%/ minimi<in+ e) t-pe/ -llo0in+ people to t'in -n) m- e +oo)

#'oi#e%/ %(ppo tin+ mi))le m-n-+e % -n) & ont line %(pe $i%o % -n) -pp e#i-tin+ t'e

e&&o t% t'-t people +i$e to 'elp o( #(%tome %.

It % )o0n i+'t )-n+e o(% to i+no e t'e%e &in)in+% i% y to t'e

!ottom line -n) t'e o +-ni<-tion % &(t( e.

B'rr&ers !# S ccess

o -# o& %(ppo t & om m-n-+ement te-m.

o In-!ility to p o$i)e '- ) n(m!e %.

o Comp-ny #(lt( e )oe% not %(ppo t #'-n+e.

o -# l-%' & om %in+le 0o e %.

o -il( e o& ot'e p o+ -m% )(e to lo0 (tili<-tion.

o *-n-+e % )o not $ie0 0o Jli&e initi-ti$e% -% !(%ine%% tool% t'-t imp-#t employeeetention.

24



Employee Retention

Ten F'c!#rs !-'! A""ec! E$)l#(ee Re!en!&#n

*o%t m-n-+e % (n)e %t-n) t'e impo t-n#e o& employee etention -n) it% imp-#t on t'e

o$e -ll 'e-lt' -n) $it-lity o& -n o +-ni<-tion. T'e impo t-n#e o& et-inin+ top

o +-ni<-tion-l t-lent 0ill only in# e-%e o$e t'e #omin+ ye- % -% t'e m-%%i$e #o'o t o&

!-!y !oome % !e+in to e-#' eti ement -+e m- in+ it e-%y &o yo(n+e employee% to &in)

0o .

E- lie / 0e i)enti&ie) %ome (%e&(l tip% to 'elp imp o$e employee etention in -n

o +-ni<-tion. Gi$en t'e impo t-n#e o& employee etention/ 'e e i% -not'e li%t o& 1

impo t-nt &-#to % t'-t #-n -&&e#t employee etention in -ny o +-ni<-tion.

1. S-#r!en !-e "ee%.'c, l##)+

Ho not 0-it &o -n -nn(-l pe &o m-n#e e$-l(-tion to #ome )(e to +i$e &ee)!-# on 'o0

-n employee i% pe &o min+. *o%t te-m mem!e % en"oy & e (ent &ee)!-# -!o(t 'o0 t'ey

- e pe &o min+. S'o tenin+ t'e &ee)!-# loop 0ill 'elp to eep pe &o m-n#e le$el% 'i+'

-n) 0ill ein&o #e po%iti$e !e'-$io . ee)!-# )oe% not ne#e%%- ily nee) to !e %#'e)(le)

o 'i+'ly %t (#t( e)= %imply %toppin+ !y - te-m mem!e D% )e% -n) lettin+ t'em no0

t'ey - e )oin+ - +oo) "o! on - #( ent p o"e#t #-n )o 0on)e % &o mo -le -n) 'elp to

in# e-%e etention.

2. O""er ' c#$)e!&!&/e c#$)ens'!&#n )'c,'*e .

Any te-m mem!e 0-nt% to &eel t'-t 'e o %'e i% !ein+ p-i) -pp op i-tely -n) &-i ly &o

t'e 0o 'e o %'e )oe%. e %( e to e%e- #' 0'-t ot'e #omp-nie% -n) o +-ni<-tion% - e

o&&e in+ in te m% o& %-l- y -n) !ene&it%. It i% -l%o impo t-nt to e%e- #' 0'-t t'e e+ion-l

-n) n-tion-l #ompen%-tion -$e -+e% - e &o t'-t p- ti#(l- po%ition. o( #-n !e %( e t'-ti& yo( #ompen%-tion p-# -+e i% not #ompetiti$e/ te-m mem!e % 0ill &in) t'i% o(t -n)

loo &o employe % 0'o - e 0illin+ to o&&e mo e #ompetiti$e #ompen%-tion p-# -+e%.

25



Employee Retention

3. B'l'nce 5#r, 'n% )ers#n'l l&"e .

-mily i% in# e)i!ly impo t-nt to te-m mem!e %. 'en 0o !e+in% to p(t - %i+ni&i#-nt

%t -in on oneD% &-mily no -mo(nt o& money 0ill eep -n employee - o(n). St e%% t'e

impo t-n#e o& !-l-n#in+ 0o -n) oneD% pe %on-l li&e. Sm-ll +e%t( e% %(#' -% -llo0in+ -

te-m mem!e to t- e -n e,ten)e) l(n#' on#e - 0ee to 0-t#' 'i% %onD% !-%e!-ll +-me

0ill li ely !e ep-i) 0it' loy-lty -n) e,ten)e) employment 0it' -n o +-ni<-tion.

4. Be5're #" . rn# ! .

St-&& -)e (-tely to e)(#e t'e -mo(nt o& (n0-nte) o$e time - te-m mem!e m(%t 0o .

Some employee% en"oy t'e e,t - money t'-t -##omp-nie% o$e time 'o( %/ 0'ile ot'e %

0o(l) -t'e %pen) t'ei time 0it' t'ei &-milie% o )oin+ ot'e -#ti$itie% t'ey en"oy.

( no(t #-n !e - le-)in+ #-(%e o& t( no$e . Re#o+ni<e t'e 0- nin+ %i+n% -n) +i$eemployee% - ! e- 0'en t'ey nee) it.

5. Pr#/&%e #))#r! n&!&es "#r *r#5!- 'n% %e/el#)$en! .

O&&e oppo t(nitie% &o te-m mem!e % to -# (i e ne0 % ill% -n) no0le)+e (%e&(l to t'e

o +-ni<-tion. I& -n employee -ppe- % to !e !o e) o !( ne) o(t in - #( ent po%ition o&&e

to t -in t'i% in)i$i)(-l in -not'e &-#et o& t'e o +-ni<-tion 0'e e 'e o %'e 0o(l) !e -

+oo) &it. No!o)y 0-nt% to &eel %t(# in t'ei po%ition 0ill no po%%i!ility &o -)$-n#ement

o ne0 oppo t(nitie%.

6. T-e '.&l&!( !# )r#/&%e &n) ! 'n% .e !',en ser&# sl( .

E$e y!o)y '-% opinion% -n) i)e-%/ %ome - e !ette t'-n ot'e %. o0e$e e$e y te-m

mem!e 0-nt% to &eel t'-t t'ei inp(t i% 0el#ome -n) 0ill !e t- en %e io(%ly 0it'o(t

i)i#(le o #on)e%#en%ion. Some o& t'e + e-te%t i)e-% #-n #ome & om t'e mo%t (nli ely o&

pl-#e% -n) people. C e-tin+ - #(lt( e 0'e e inp(t i% 0el#ome & om -ll le$el o& t'e

o +-ni<-tion-l #'- t 0ill 'elp yo( o +-ni<-tion + o0 -n) en#o( -+e employee etention.

7. M'n'*e$en! $ s! !',e !-e !&$e !# *e! !# ,n#5 !e'$ $e$.ers .

ItD% not - !i+ %( p i%e t'-t one o& t'e + e-te%t #ompl-int% t'-t employee% e,p e%% in e,it

inte $ie0% i% - &eelin+ t'-t m-n-+ement )i)nDt no0 t'ey e,i%te). No!o)y 0-nt% to &eel

26



Employee Retention

li e "(%t -not'e %po e in - !i+ 0'eel. *-n-+e % - e $e y !(%y e$e y!o)y i% !(%y/ !(t it

i% # (#i-l t'-t m-n-+e % -n) %(pe $i%o % t- e t'e time +et to no0 t'e te-m mem!e % 0'o

0o (n)e t'em. e- n -n) emem!e - te-m mem!e D% n-me/ 0'-t % ill% -n) t-lent%

t'ey ! in+ to t'e t-!le/ -n) 0'-t t'ei !(%ine%% inte e%t% - e. T'e time %pent !y

m-n-+ement +ettin+ to no0 te-m mem!e % i% 0ell in$e%te) -n) #-n elimin-te t'e

'e-)-#'e% #-(%e) !y '-$in+ to #ontin(-lly 'i e -n) e t -in ne0 employee%.

8. Pr#/&%e !-e !##ls 'n% !r'&n&n* 'n e$)l#(ee nee%s !# s ccee% .

Not'in+ #-n !e mo e & (%t -tin+ to -n employee t'-n - l-# o& t -inin+ o t'e p ope tool%

to %(##e%%&(lly #omplete 'i% o 'e )(tie%. o( 0o(l)nDt t y to !(il) - 'o(%e 0it'o(t -

'-mme / %o 0'y %'o(l) -n o&&i#e "o! !e -ny )i&&e ent P o$i)in+ - te-m mem!e 0it' t'e

tool% -n) t -inin+ %'e nee)% to !e %(##e%%&(l %'o0% - #ommitment -n) in$e%tment in t'-temployee -n) 0ill en#o( -+e t'e te-m mem!e to %t-y 0it' t'e o +-ni<-tion.

9. M',e se #" ' !e'$ $e$.er6s !'len!s3 s,&lls3 'n% '.&l&!&es+

All te-m mem!e % '-$e no0le)+e/ % ill%/ -n) -!ilitie% t'-t - enDt )i e#tly el-te) to t'ei

"o! )e%# iption/ !(t - e %till (%e&(l to -n o +-ni<-tion. Ftili<in+ - te-m mem!e D% t-lent%

in - e-% ot'e t'-n t'ei #( ent po%ition 0ill in)i#-te to -n employee t'-t m-n-+ement

-pp e#i-te% -n) e#o+ni<e% -ll t'-t -n employee '-% to o&&e to t'e o +-ni<-tion. T'i% #-n

-l%o p o$i)e 0o $- iety -n) 'elp% to ! e- (p t'e e$e y)-y + in) o& 0o .

1 . Ne/er !-re'!en ' !e'$ $e$.er6s <#. #r &nc#$e .

'ile t' e-tenin+ -n employee 0it' te min-tion o )emotion mi+'t %eem li e - %( e&i e

0-y to +et t'e e%(lt% nee)e) & om 'im o 'e / )oin+ %o 0ill li ely #-(%e t'e employee to

le-$e t'e o +-ni<-tion. P(t yo( %el& in t'e employeeD% %'oe%/ 0'-t i% t'e &i %t t'in+ yo(

0o(l) )o i& yo( "o! 0-% t' e-tene) O))% - e yo( 0o(l) p o!-!ly (p)-te yo( e%(me

-n) %t- t #'e# in+ &o open "o! po%tin+% e,pe#tin+ t'e 0o %t. I& - te-m mem!e D%

pe &o m-n#e i% not 0'-t yo( '-) 'ope) it 0o(l) !e/ 0o 0it' t'-t te-m mem!e on

0-y% to imp o$e 'i% pe &o m-n#e/ %-$in+ te min-tion only -% - l-%t e%o t.

27



Employee Retention

T- e %ome time -n) %e io(%ly e$-l(-te 0'-t yo( o +-ni<-tion i% )oin+ to en#o( -+e -

'i+' etention 0o &o #e. -$in+ - %e-%one) -n) 0ell t -ine) 0o &o #e #-n )eli$e -

#ompetiti$e -)$-nt-+e t'-t i% )i&&i#(lt to epli#-te. T'e !e%t p- t i% mo%t o& yo( e&&o t% to

et-in yo( employee% #ome & ee o 0it' little #'- +e -n) o&&e '(+e et( n% on -

m-n+e D% in$e%tment in time -n) e%o( #e%.

28



Employee Retention

SOLUTION TO THE

PROBLEM

29



Employee Retention

SOLUTION TO THE PROBLEM

F&n%&n* !-e C' se #" A!!r&!&#n

Con)(#t - %( $ey -mon+ employee% to &in) t'e e-%on% &o -tt ition. I& po%%i!le/ #on)(#t

e,it inte $ie0% to no0 t'e e-%on% &o e%i+n-tion%. I& - ey employee e%i+n%/ it %'o(l)

!e t- en (p on - p io ity !-%i% -n) t'e %enio m-n-+ement %'o(l) meet t'e employee to

)i%#(%% 'i% e-%on% &o le-$in+ -n) e$-l(-te 0'et'e 'i% i%%(e% !e- me it -n) 0'et'e

t'ey #-n !e e%ol$e). Step% #-n !e t- en to -$oi) %imil- e-%on% & om o##( in+ in t'e

#-%e o& ot'e %/ in %imil- po%ition%.

4-'! c'n .e %#ne;

T'o(+'/ it i% impo%%i!le to %# -p p o!lem% tot-lly/ t'e e - e #e t-in 0-y% !y 0'i#' PO

m-n-+ement% #-n t-# le -tt ition. Sin#e t'e e$e y o +-ni<-tion i% (ni (e/ t'e%e

#omp-nie% nee) to )e$elop inno$-ti$e 0-y% to t-# le t'ei p o!lem%. (m-n Re%o( #e%

)ep- tment o& #omp-nie% m(%t -)) e%% t'e%e i%%(e%/ -n) -lon+ 0it' t'e m-n-+ement nee)

to e$ol$e %t -te+ie% to et-in employee% -t -ll le$el%.

A! !-e !&$e #" Recr &!$en!

• Sele#t t'e i+'t people t' o(+' #ompeten#y %# eenin+.• F%e p%y#'omet i# te%t% to +et people 0'o #-n 0o -t ni+'t -n) '-n)le t'e

monotony.• O&&e -n -tt -#ti$e/ #ompetiti$e/ !ene&it% p-# -+e.• *- e #le- o& pe &o m-n#e en'-n#e) in#enti$e% -n) ot'e !ene&it%. Leep t'e%e

p omi%e%/ l-te .• PO % #-n %et (p o&&i#e% in %m-lle to0n%/ o e# (it & om t'e e/ 0'e e

oppo t(nitie% - e &e0.

3



Employee Retention

A! !-e #""&ce

• An employee % 0o m(%t !e #omm(ni#-te) to 'im #le- ly -n) t'o o(+'ly. T'e

)et-il% o& t'e "o!/ it% impo t-n#e/ t'e 0-y it %'o(l) !e )one/ m-,im(m time t'-t

#-n !e -llotte) to #omplete it et#./ m(%t !e m-)e #le- . I& t'e e - e #'-n+e% to -ny

o& t'e%e/ let t'e employee no0 -t t'e e- lie%t• Gi$e t'e employee% ne#e%%- y tool%/ time -n) t -inin+. T'e employee m(%t '-$e

t'e tool%/ time -n) t -inin+ ne#e%%- y to )o t'ei "o! 0ell o t'ey 0ill mo$e to -n

employe 0'o p o$i)e% t'em.• -$e - pe %on to t-l to e-#' employee -t e+(l- inte $-l%. i%ten -n) %ol$e

employee #ompl-int% -n) p o!lem%/ -% m(#' -% po%%i!le. -i ne%% -n) imp- ti-l

t e-tment !y %enio % i% impo t-nt. elp employee% m-n-+e %t e%%/ !ot' -t 0o-n) i& po%%i!le/ o&& 0o too. Gi$e t'em %pe#i-l #on#e%%ion%/ 0'en in nee). T e-t

t'e employee% 0ell M p o$i)e )i+nity o& "o!.• T'e (-lity o& t'e %(pe $i%ion -n employee e#ei$e% i% # iti#-l to employee

etention. e (ent employee #ompl-int% - i%e on t'i% i%%(e.• P o$i)e t'e employee% - %t e%% & ee 0o en$i onment. People 0-nt to en"oy t'ei

0o . *- e 0o -n) 0o pl-#e #'ee &(l -n) &(n &ille) -% po%%i!le.• *- e %( e t'-t employee% no0 t'-t t'ei 0o i% impo t-nt &o t'e o +-ni<-tion.

eelin+ $-l(e) !y t'ei employe i% ey to 'i+' employee moti$-tion -n) mo -le.

Re#o+ni<e t'ei %t en+t'% -n) 'elp t'em to imp o$e t'o%e t'ey l-# .• Employee% m(%t &eel e0- )e)/ e#o+ni<e) -n) -pp e#i-te). Gi$in+ pe io)i#-l

-i%e in %-l- y o po%ition 'elp% to et-in %t-&&.• O&&e e,#ellent #- ee + o0t' p o%pe#t%. En#o( -+e M + oom employee% to t- e

(p 'i+'e po%ition%Jopenin+%. I& t'ey )on t +et oppo t(nity &o + o0t' 0it'in t'e

o +-ni<-tion/ t'ey 0ill loo el%e0'e e &o it.• o li&e !-l-n#e initi-ti$e% - e impo t-nt. Inno$-ti$e -n) p -#ti#-l employee

poli#ie% pe t-inin+ to &le,i!le 0o in+ 'o( % -n) %#'eme%/ + -ntin+

#omp-%%ion-te -n) ( +en#y le-$e/ p o$i)in+ 'e-lt'#- e &o %el&/ &-mily -n)

)epen)-nt%/ et#./ - e impo t-nt &o mo%t people. o li&e !-l-n#e poli#ie% 0o(l)

31



Employee Retention

'-$e - po%iti$e imp-#t on et-inin+ % ille) employee%/ -% 0ell -% on -tt -#tin+

'i+' #-li!e e# (it%.• Implement #ompeten#y mo)el%/ 0'i#' - e 0ell inte+ -te)/ 0it' R p o#e%%e% li e

%ele#tion M e# (itment%/ t -inin+/ pe &o m-n#e -pp -i%-l -n) potenti-l -pp -i%-l.

N&*-! s-&"!s

• -$e )o#to % to -)$i%e t'em -!o(t 'e-lt' p o!lem% -n) t'e 0-y% -n) me-n% to

)e-l 0it' t'em. P o$i)e )iet- y -)$i#e@ Ho % -n) )on t%. elp t'em to m-int-in

t'ei 'e-lt'.

• O +-ni<e p o+ -m% 0'e e people & om ot'e p o&e%%ion%/ 0'o '-$e ni+'t %'i&t%

t-l to PO employee% -!o(t t'ei e,pe ien#e%. Ot'e o +-ni<-tion% li e A my/

R-il0-y%/ o%pit-l% -n) $- io(% +o$e nment %e $i#e% et#./ -l%o '-$e ni+'t %'i&t%.

• O +-ni<e t -inin+/ #o(n%elin+ -n) )e$elopment p o+ -m% &o employee%. Tell

t'em t'-t t'ei 0o i% impo t-nt. En#o( -+e t'e !e%t pe &o me % to %'- e t'ei

e,pe ien#e% 0it' ot'e % -n) +(i)e ot'e %. T'e emp'-%i% i% to # e-te t'e )e%i e to

le- n/ en"oy -n) !e p-%%ion-te -!o(t t'e 0o t'ey )o.

• I& nee)e)/ p o$i)e %pe#i-l li+'t% in t'e o&&i#eJ0o pl-#e to en%( e t'-t t'ei !o)ie%

+et %(&&i#ient $it-min H.

One )i%tin#t )i%-)$-nt-+e o& ni+'t %'i&t% i% t'e %en%e o& )i%o ient-tion 0it' & ien)% -n)

&-mily mem!e %. Con#ent -te on t'i% p o!lem -n) )e$elop inno$-ti$e %ol(tion% -n)

0-y% to )e-l 0it' it. A))ition-l 'oli)-y% &o 0o on n-tion-l 'oli)-y% -n) &e%ti$-l%/

'oli)-y% &o &-mily &(n#tion%/ et#./ #-n +o - lon+ 0-y.

32



Employee Retention

EMPLOYEE RETENTION

STRATEGIES

33



Employee Retention

EMPLOYEE RETENTION STRATEGIES

A s!e'%"'s! )-&l#s#)-( !-'! se!s E$)l#(ee Re!en!&#n S!r'!e*&es ')'r!

• F%e only e%e- #' !-%e)/ t'eo y %(ppo te) -pp o-#'e% to imp o$in+ employee

en+-+ement. A$oi) +immi# % %(#' -% employee o& t'e mont'/ %(++e%tion !o,e%/

p i<e% o ot'e >#- ot%.? 'ile #ommonly (%e)/ t'e%e %'o t te m &i,e% &-il to

p o)(#e +en(ine employee loy-lty :mo e t'-n 6 ye- % o& e%e- #' tell% (% %o;.

• Employ -n e-%y to (n)e %t-n) %y%tem% -pp o-#' to en%( e t'e oot #-(%e% o&

t( no$e - e -)) e%%e) -n) t'e potenti-l &o l-%tin+ #'-n+e (nle-%'e).

• C(%tomi<e -ll -#ti$itie% to t'e o +-ni<-tion % (ni (e 'i%to y/ #( ent p -#ti#e% -n)

%t -te+i# o!"e#ti$e%. Al%o #on%i)e #'-llen+e% (ni (e to t'e in)(%t y %e#to /

#ompetiti$e m- etpl-#e i%%(e% -n) t-lent %'o t-+e%.

• In$ol$e t'o%e e%pon%i!le &o implementin+ #'-n+e in -#t(-lly # e-tin+ t'e

#'-n+e/ en%( in+ inp(t -n) imp o$e) %'- e) (n)e %t-n)in+ -n) %(ppo t o& -ll

initi-ti$e%.

• Inte+ -te '-n)% on/ -#tion o iente) -pp o-#'e% t'-t en-!le t'e o +-ni<-tion to

mo$e &o 0- ) (i# ly -n) e&&e#ti$ely

• Re#o+ni<e t'e e%e- #' p o$en ole o& no #o%t %t -te+ie% in )e$elopin+ t'e >+l(e?

t'-t !(il)% employee loy-lty -n) #ommitment.

34



Employee Retention

• in+ to t'e o +-ni<-tion le-)in+ e)+e o +-ni<-tion )e$elopment !e%t p -#ti#e% toe&&e#ti$ely -n) (i# ly !(il) - etention i#' #(lt( e.

Re!en!&#n S!r'!e*&es Hel) !# Dr&/e Re/en e Gr#5!-

Employee %-ti%&-#tion i% e%%enti-l to -ny e&&e#ti$e employee etention %t -te+y -ny +oo)

R m-n-+e no0% t'-t. o0e$e &e0 m-n-+e % t'in o& t'e imp-#t t'-t employee

%-ti%&-#tion '-% on t'ei #(%tome % -n) (ltim-tely #omp-ny p o&it%. One #-n -%%(me t'-t

'-ppie / mo e p o)(#ti$e employee% 0ill m- e mo e %-le%/ t e-t #(%tome % !ette / -n)

(ltim-tely m- e mo e money &o t'e #omp-ny/ !(t &e0 #omp-nie% '-$e -n-ly<e) t'i%

-%%(mption to t'e e,tent t'-t Se- %/ Roe!(# -n) Comp-ny '-%. Se- % '-% p(t t'i%

#ommon -%%(mption to t'e n(m!e % te%t -n) t'e e%(lt% - e int i+(in+ to %-y t'e $e yle-%t.

1992 0-% t'e 0o %t ye- on e#o ) &o Se- %/ lo%in+ -lmo%t 4 !illion )oll- % on o$e 52

!illion )oll- % in et-il %-le%. T'e e- ly -n) mi) 199 % 0e e t (ly t yin+ time% &o t'e

et-il +i-nt -n) te%te) t'e 0ill -n) e%ol$e o& m-n-+e % -n) employee% -li e. H( in+ t'i%

time t'e #omp-ny 0-% in ne- %'-m!le%/ mo -le 0-% lo0/ e$en(e% 0e e %(&&e in+/ -n)

t'e !ottom line 0-% 'emo '-+in+ e) in . T'i% 0-% in %t- #ont -%t to ne- ly - #ent( y

o& %tell- e%(lt% t'-t Se- % '-) #om&o t-!ly en"oye). o Se- %/ %omet'in+ nee)e) to !e

)one/ -n) &-%t

Se- % !e+-n t'ei t( n- o(n) !y i)enti&yin+ t' ee ey o!"e#ti$e%@ C e-tin+ - #ompellin+

pl-#e to 0o / - #ompellin+ pl-#e to %'op/ -n) l-%tly # e-tin+ - #ompellin+ pl-#e to

in$e%t. One o& t'e tool% (%e) to e%t-!li%' t'e%e o!"e#ti$e% 0-% t'e employee #(%tome

p o&it #'-in. T'e employee #(%tome p o&it #'-in i% e%%enti-lly - &lo0 #'- t t'-t )i-+ -m%

e$en(e # e-tion %t- tin+ 0it' employee -ttit()e% -n) %-ti%&-#tion/ &ollo0e) !y it% e&&e#t

on #(%tome %-ti%&-#tion/ -n) (ltim-tely t'e e&&e#t on e$en(e -n) !ottom line p o&it

+ene -tion.

35



Employee Retention

One t'in+ Se- % e-li<e) it nee)e) to )o 0-% e,e t - + e-te e&&o t &o#(%in+ on t'e

#(%tome . T'i% i% o&ten time% e-%ie %-i) t'-n )one &o m-ny o +-ni<-tion%. o0e$e

Se- % too -n inno$-ti$e -pp o-#' to in# e-%in+ #(%tome &o#(%. -%e) on t'e employee

#(%tome p o&it #'-in/ it e-li<e) t'-t it #o(l) not !ette &o#(% on t'e #(%tome 0it'o(t

&i %t &o#(%in+ on it% employee%.

o Se- % 7 K o& it% 0o &o #e 0-% p- t time %t-t(% -n) t( no$e -mon+ it% p- t time

0o &o #e '-) !e#ome -l- min+ly 'i+'. Se- % %(%pe#te) t'-t lo0 mo -le -n) poo

employee -ttit()e% to0- )% t'e #omp-ny 0e e to !l-me. Se- % !e+-n - i+o o(% p o#e%%

o& me-%( in+ employee -ttit()e% -n) %-ti%&-#tion $i- - 7 (e%tion employee %( $ey. T'e

e%(lt% o& t'i% %( $ey 0e e t'en "(,t-po%e) to #(%tome %-ti%&-#tion %( $ey% -n)

(ltim-tely #omp- e) to e$en(e -n) p o&it t en)% &o t'e #omp-ny. T'e #o el-tion%) -0n & om t'e )-t- 0e e + e-te t'-n Se- % #o(l) '-$e e$e im-+ine).

Fn)o(!te)ly Se- % e,pe#te) to %ee %ome po%iti$e #o el-tion !et0een employee -n)

#(%tome %-ti%&-#tion -n) (ltim-tely e$en(e -n) p o&it +ene -tion= 'o0e$e t'ey 0e e

-m-<e) to %ee "(%t 'o0 + e-t -n imp-#t employee %-ti%&-#tion le$el% '-) on t'e !ottom

line. T'e )-t- e$e-le) t'-t &o e-#' &i$e point imp o$ement on t'e employee -ttit()e

%#-le/ t'e e 0-% - %(!%e (ent 1.3K imp o$ement in #(%tome %-ti%&-#tion/ -n) - .5K

in# e-%e in e$en(e + o0t'.

A .5K in# e-%e in e$en(e mi+'t %o(n) mini%#(le/ 'o0e$e 0'en it i% !-%e) on

e$en(e% o& o$e 5 !illion )oll- % it -))% (p (i# ly -n) %i+ni&i#-ntly. o Se- % t'i%

0o(l) e (-te to - 25 million )oll- in# e-%e in e$en(e% - ye- T'i% e$en(e in# e-%e

)oe% not e (i e in$e%tment% into -)$e ti%in+/ ne0 &-#ilitie%/ o imp o$e) ope -tion%/ only

-n in$e%tment into t'e %-ti%&-#tion -n) '-ppine%% o& employee%.

T'e e - e -l%o #o%t %-$in+% t'-t #-n !e -tt i!(te) to imp o$e) le$el% o& employee

%-ti%&-#tion. It %'o(l) #ome -% no %( p i%e t'-t '-ppy employee% %t-y in t'ei "o!% lon+e

t'-n (n'-ppy employee%. y &o#(%in+ on in# e-%in+ employee %-ti%&-#tion Se- % 0-% -!le

to #on#( ently in# e-%e e$en(e% -n) e)(#e t'e #o%t% -%%o#i-te) 0it' employee

36



Employee Retention

t( no$e . Se- % 0-% -l%o -!le to )ete mine t'-t employee% 0it' + e-te le$el% o&

%-ti%&-#tion -n) - &-$o -!le -ttit()e to0- )% t'e #omp-ny 0e e mo e li ely to %pe-

po%iti$ely -!o(t t'e #omp-ny -n) e#ommen) %'oppin+ t'e e to & ien)% -n) &-mily

mem!e %.

y in# e-%in+ employee %-ti%&-#tion Se- % 0-% -!le to +ene -te & ee 0o ) o& mo(t'

-)$e ti%in+ %p e-) !y it% employee%/ t'(% in - 0-y e)(#in+ t'e eli-n#e on p-i)

-)$e ti%in+ to +ene -te e$en(e. Se- % e-li<e) t'e impo t-n#e o& it% employee% -n) t'ei

le$el% o& %-ti%&-#tion -n) m-)e it - #o po -te +o-l to in# e-%e le$el% o& employee

%-ti%&-#tion t' o(+'o(t t'e #omp-ny.

Se- % &eel% t'-t employee %-ti%&-#tion le$el% - e %o impo t-nt to t'e #omp-nyD% 'e-lt' -n)$it-lity t'-t it t e-t% -ttit()e -n) %-ti%&-#tion n(m!e % t'e %-me -% '- ) &in-n#i-l

n(m!e %. Se- % i% %o #ommitte) to t'e%e n(m!e % t'-t it '-% t'em -()ite) !y -n

-##o(ntin+ te-m to en%( e $-li)ity -n) eli-!ility "(%t -% it )oe% 0it' -ll o& it% inte n-l

&in-n#i-l me-%( e%.

o Se- % it% t( n- o(n) )i) not t- e pl-#e o$e ni+'t. It too %e$e -l ye- % o& '- ) 0o

-n) )e)i#-tion & om m-n-+e % -n) employee% -t -ll le$el%. Imp o$in+ le$el% o& employee

%-ti%&-#tion 0-% not t'e %ole #ont i!(tin+ &-#to to Se- %D em- -!le t( n- o(n).

o0e$e it i% &-i to -%%(me t'-t 0it'o(t t'e &o#(% on t'e employee -% - !-%e to !ette

&o#(% on t'e #(%tome t'e t( n- o(n) -t Se- % 0o(l) not '-$e !een -% (i# o -m-<in+

-% it 0-%.

A% !(%ine%% le-)e % 0e %'o(l) -ll p-y #- e&(l -ttention to t'e -pp o-#' t'-t Se- % too to

imp o$in+ it% !ottom line. T'e ( +e to ) -%ti#-lly #(t #o%t% t' o(+' o(t%o( #in+/ l-yo&&%/

e)(#in+ !ene&it%/ -n) %t e-mlinin+ ope -tion% mi+'t 0ell !e o$e ly #omple, %ol(tion% to

- el-ti$ely %imple p o!lem. In lie( o& #o%t #(ttin+ initi-ti$e% to p e%e $e p o&it m- +in%/ -

#(%tome &o#(%e) -pp o-#' mi+'t !e - !ette %ol(tion. A% 0e #-n le- n & om Se- %

&o#(%in+ on t'e #(%tome (ltim-tely !e+in% !y &o#(%in+ on t'e employee% 0'o %e $e t'e

37



Employee Retention

#(%tome . Gi$e it - %'ot/ yo( employee%/ yo( #(%tome %/ -n) (ltim-tely yo(

%'- e'ol)e % 0ill t'-n yo( &o it

E$)l#(ee Re!en!&#n S!r'!e*&es "#r Re% c&n* E$)l#(ee T rn#/er C#s!s

It i% 0i)ely (n)e %too) t'-t time i% money to -ny o +-ni<-tion. E$e y min(te o& e$e y

)-y t'-t t'e employee etention p o!lem% pe %i%t/ t'e o +-ni<-tion i% lo%in+ $-l(-!le time/

ene +y/ -n) e%o( #e%. ollo0in+ - e t'e %t -te+ie% 0it' 0'i#' employee t( no$e #o%t%

#-n !e e)(#e) to - + e-t )e+ ee.

• I)enti&y top pe &o min+ te-m mem!e % -n) )e$elop %t -te+ie% to en%( e t'ey %t-y

0it' yo( o +-ni<-tion/

• I)enti&y t'e e-%on% 0'y -n employee le-$e% !e&o e t'ey - e e$e 'i e)/

• Sele#t -n) 'i e + e-t employee% 0'o - e 0ell &it &o t'e "o! -n) t'e o +-ni<-tion-l

#(lt( e/

• Imp o$e #omm(ni#-tion -n) mo -le t0o ey element% t'-t -&&e#t employee

etention/

• Hete mine + o0t' oppo t(nitie% &o te-m mem!e % -n) )e$elop #(%tomi<e)

t -inin+ t'-t 0ill imp o$e pe &o m-n#e.

38



Employee Retention

E$)l#(ee Rec#*n&!&#n Incre'ses Re!en!&#n

It %eem% t'-t no0 mo e t'-n e$e employee e#o+nition i% limite) -t !e%t in m-ny

o +-ni<-tion%. Fn&o t(n-tely/ m-ny m-n-+e % )onDt (n)e %t-n) t'e impo t-n#e o&

e#o+ni<in+ - te-m mem!e D% '- ) 0o -n) - "o! 0ell )one. *-ny mi+'t e$en -% 0'y

t'ey %'o(l) e#o+ni<e t'ei employee% 0'en t'ey - e >"(%t )oin+ t'ei "o!.?

T'e t (t' i% t'-t e#o+ni<in+ employee% &o t'ei '- ) 0o i% one o& t'e le-%t e,pen%i$e-n) e-%ie%t 0-y% to imp o$e t'e le$el o& employee etention in yo( o +-ni<-tion. T'e

et( n on in$e%tment &o - m-n-+e D% time -n) limite) e,pen%e% #-n !e in# e)i!le.

Re#o+ni<in+ -n employeeD% pe &o m-n#e ein&o #e% po%iti$e !e'-$io -n) en#o( -+e%

-))ition-l po%iti$e !e'-$io . I& - te-m mem!e &eel% t'-t 'e o %'e i% -pp e#i-te) t'ey

0ill !e m(#' mo e li ely to epe-t t'ei !e'-$io % in t'e &(t( e -n) e$en p(t o(t mo e

e&&o t t'-n !e&o e. 'en - !(%ine%% le-)e (n)e %t-n)% t'e po0e o& e#o+ni<in+ 'i% o

'e employee% t'e #(lt( e o& -n o +-ni<-tion e-#t% to t'i% e#o+nition -n) mo$e% in -

po%iti$e )i e#tion 'elpin+ to et-in mo e employee%.

Employee e#o+nition #-n !e -% %imple o -% e,t -$-+-nt -% one )e%i e. T'e &ollo0in+ i% -

%'o t li%t o& %imple 0-y% to e#o+ni<e te-m mem!e % &o - "o! 0ell )one -n) imp o$e

etention in yo( o +-ni<-tion.

• A %imple >t'-n yo(? o >ni#e "o!? +i$en in e+(l- & e (en#y #-n %i+ni&i#-ntly

!oo%t te-m mo -le. O&ten time% - te-m mem!e 0ill + e-tly -pp e#i-te t'e time

yo( %pent to &in) 'im -t 'i% )e% -n) )eli$e t'e me%%-+e in pe %on.

39



Employee Retention

• Sen) - t'-n yo( #- ) o e #- ). Al%o p'oto#opy t'e t'-n yo( -n) )o#(ment t'e

e-%on &o t'e e#o+nition in t'e employeeD% &ile. et t'e employee no0 yo( )i)

t'i% it 0ill let 'e no0 t'-t 'e '- ) 0o 0ill not !e &o +otten.

• *o$ie ti# et%/ +i&t #e ti&i#-te%/ o -n en+ -$e) +i&t - e e,#ellent e0- )% &o -n

employee 0'o '-% e,#elle) o p(t in t'e e,t - e&&o t to m- e - p o"e#t '-ppen.

• Re#o+ni<e t'e te-m mem!e D% #ont i!(tion in & ont o& mem!e % o& m-n-+ement.

T'i% #-n e)(#e t'e ten)en#y &o employee% to &eel t'-t t'ei %(pe $i%o % t- e -ll

t'e # e)it &o t'ei '- ) 0o .

• Re#o+ni<e loy-lty -n) e,#ee)in+ e,pe#t-tion%. *ention t'e te-m mem!e D% 'i e

-nni$e %- y/ l- +e #ont -#t 0on/ o %( p-%%in+ o& - %-le% +o-l in t'e #omp-ny

ne0%lette o -t - %t-&& meetin+.

• Lno0 'o0 to e#o+ni<e yo( %t-&&. Not -ll %t-&& mem!e % 0-nt to !e %in+le) o(t -t

- +-t'e in+ o& '(n) e)% o& &ello0 te-m mem!e %/ 0'ile &o ot'e % it 0o(l) m- e

t'ei 0ee . T'e -pp o-#' to e#o+ni<in+ te-m mem!e % #-n $- y + e-tly !y

+ene -tion-l #o'o t. o( mi+'t %e io(%ly em!- -%% - !-!y !oome !y '-$in+

t'em %t-n) (p in & ont - + o(p o& t'ei pee % -n) )i%#(%% t'ei e#ent %(##e%%/0'ile - Gen e 0ill eli%' t'i% oppo t(nity.

4



Employee Retention

S! %( S **es!s E$)l#(ees Le'/e B#sses3 N#! J#.s

C- e&(l %ele#tion o& employee% -n) m-n-+e % #-n '-$e - '(+e imp-#t on yo( employee

etention e&&o t% -n) employee t( no$e #o%t% -t yo( o +-ni<-tion.

It '-% !een %-i) mo e t'-n on#e/ -n) &o +oo) e-%on/ t'-t employee% le-$e t'ei !o%%e%

not t'ei "o!%. A lo i)- St-te Fni$e %ity %t()y %#'e)(le) &o &(ll ele-%e in t'e &-ll 2 7

i%%(e o& e-)e %'ip Q(- te ly #on&i m% t'i%. T'e %t()y %'o0% t'-t 4 K o& employee%

0o &o !-) !o%%e% !-%e) on %( $ey e%(lt%. T'e e-%on% t'-t employe % %#o e poo ly - e

$- ie) -n) m-ny@

o 7 #" 5#r,ers s'&% !-e&r s )er/&s#r "'&le% !# ,ee) )r#$&ses+

o 7 &n%&c'!e% !-e&r s )er/&s#r "'&le% !# *&/e cre%&! 5-en % e+

o 71 s'&% !-e&r s )er/&s#r *'/e !-e$ !-e 9s&len! !re'!$en!9 % r&n* !-e )'s!(e'r+

o ? re)#r! !-e&r s )er/&s#r $'%e ne*'!&/e c#$$en!s '.# ! !-e$ !# #!-er

e$)l#(ees #r $'n'*ers+

o ? &n%&c'!e% !-e&r .#ss &n/'%e% !-e&r )r&/'c(+

o ?7 s'&% !-e&r s )er/&s#r .l'$e% #!-ers !# c#/er ) )ers#n'l $&s!',es #r

$&n&$&:e e$.'rr'ss$en!+

So 0'-t )oe% t'i% -ll !oil )o0n to T'e e&&e#t% o& '-$in+ !-) !o%%e% in yo( o +-ni<-tion

#-n !e )e$-%t-tin+. i+' t( no$e / poo employee mo -le/ employee t'e&t/ )imini%'e)

41



Employee Retention

#(%tome %e $i#e/ %(!%t-n)- ) employee pe &o m-n#e/ lo0e p o)(#tion/ -n) -n

o +-ni<-tion-l #(lt( e o& &e- -n) mi%t (%t #-n -ll !e !l-me) in p- t on poo !o%%e% -n)

m-n-+e %.

T'e #o%t% o& '-$in+ poo m-n-+e % -n) !o%%e% #-n !e in# e)i!le. Con%i)e t'e #o%t o&

employee t( no$e / 0'i#' i% )i&&e ent &o -ll in)(%t ie% -n) po%ition%/ !(t '-% !een

o(+'ly e%tim-te) -t 15/ 17/ pe employee in lo0 to mo)e -tely % ille)

po%ition%. -$in+ - m-n-+e 0'o ) i$e% potenti-lly $-l(-!le employee% & om yo(

o +-ni<-tion #-n '-$e - '(+e imp-#t on yo( !ottom line/ -n) yo( #(%tome %.

42



Employee Retention

BPO SECTOR INDUSTRY

43



Employee Retention

BPO SECTOR INDUSTRY

B s&ness Pr#cess O !s# rc&n*

(%ine%% p o#e%% o(t%o( #in+ : PO; i% - ! o-) te m e&e in+ to o(t%o( #in+ in -ll &iel)%.

A PO )i&&e enti-te% it%el& !y eit'e p(ttin+ in ne0 te#'nolo+y o -pplyin+ e,i%tin+

te#'nolo+y in - ne0 0-y to imp o$e - p o#e%%.

(%ine%% p o#e%% o(t%o( #in+ : PO; i% t'e )ele+-tion o& one o mo e IT inten%i$e

!(%ine%% p o#e%%e% to -n e,te n-l p o$i)e t'-t in t( n o0n%/ -)mini%te % -n) m-n-+e% t'e

%ele#te) p o#e%% !-%e) on )e&ine) -n) me-%( -!le pe &o m-n#e # ite i-. PO i% one o&

t'e &-%te%t + o0in+ %e+ment% o& t'e In&o m-tion Te#'nolo+y En-!le) Se $i#e% :ITES;in)(%t y.

e0 o& t'e moti$-tion &-#to % -% to 0'y PO i% +-inin+ + o(n) - e@

• -#to Co%t A)$-nt-+e

• E#onomy o& S#-le

• (%ine%% Ri% *iti+-tion

• S(pe io Competen#y

• Ftili<-tion Imp o$ement

Gene -lly o(t%o( #in+ #-n !e )e&ine) -% > An organization entering into a contract with

another organization to operate and manage one or more of its business processes. ?

'en t'e e - e %o m-ny !ene&it% -%%o#i-te) 0it' PO in)(%t y/ 0'en t'e e - e %o m-ny

p i$ile+e% &o t'e PO employee%/ t'en 0'-t m- e% t'em #'-n+e t'e #omp-nyJin)(%t y

I% it only *ONE t'-t m-tte % o i% t'e e -nyt'in+ el%e -% 0ell A&te %ittin+ t' o(+'

e,it inte $ie0% -n) -n-ly<in+ t'e t en)/ I '-$e !een -!le to li%t o(t &ollo0in+ e-%on% &o

- PO p o&e%%ion-l to #'-n+e 'i%J'e "o!.

• No + o0t' oppo t(nityJl-# o& p omotion

44



Employee Retention

• o 'i+'e %-l- y• o 'i+'e e)(#-tion• *i%+(i)-n#e !y t'e #omp-ny• Poli#ie% -n) p o#e)( e% - e not #on)(#i$e• No pe %on-l li&e• P'y%i#-l %t -in%• Fne-%y el-tion%'ip 0it' pee % o m-n-+e %

In -n in)(%t y li e PO/ t'e 0o #-n o&ten !e monotono(% -n) oppo t(nitie% &o #- ee

+ o0t' minim-l. So 0'en oppo t(nitie% !e# on/ t'e 'i+' -te o& -tt ition i% not %( p i%in+.

o0e$e / t'e e - e %ome #ommon e-%on% t'-t e%pe#i-lly #-(%e people to le-$e. S( $ey%

'-$e li%te) ni+'t %'i&t%/ money/ in-!ility to '-n)le $- io(% type% o& %t e%%/ monotono(%

0o = #omp-ny poli#ie%/ l-# o& #- ee + o0t'/ p o!lem% 0it' t'o%e in %enio po%ition%

et#./ -% %ome o& t'e mo%t #ommon e-%on% !y PO employee% -% e-%on% &o (ittin+

"o!%.

C-'llen*es "#r 'n HR Pr#"ess&#n'l &n BPO

Br'n% E &!(

People %till #on%i)e PO to !e lo0 ! o0 / t'(% m- in+ it )i&&i#(lt to -tt -#t t'e !e%t

t-lent.

S!'n%'r% )re@<#. !r'&n&n*

A+-in/ )(e to t'e 0i)e $- iety o& t'e "o!%/ l-# o& +ene -l #l- ity on % ill %et%/ et#/ t'e e i%

no %t-n)- ) #( i#(l(m/ 0'i#' #o(l) !e )e%i+ne) -n) &ollo0e).

Benc-$'r,s

T'e e - e '- )ly -ny !en#'m- % &o #ompen%-tion -n) !ene&it%/ pe &o m-n#e o R

poli#ie%. E$e yone i% #'- tin+ t'ei o0n #o( %e.

45



Employee Retention

C(%tome #omp-nie% ten) to )em-n) !ette e%(lt% & om o(t%o( #in+ p- tne % t'-n 0'-t

t'ey #o(l) -#t(-lly e,pe#t & om t'ei o0n )ep- tment%. 'en t'e "o! i% !ein+ )one

1 / mile% -0-y/ )em-n)% on p- -mete % %(#' -% (-lity/ t( n - o(n) timeline%%/

in&o m-tion %e#( ity/ !(%ine%% #ontin(ity -n) )i%-%te e#o$e y/ et#/ - e &- 'i+'e t'-n -t

'ome. So/ -#5 !# .e $#re e""&c&en! !-'n !-e #r&*&n'l

L'c, #" "#c se% !r'&n&n* 'n% cer!&"&c'!&#ns +i$en t'i% !-# + o(n)/ t'e e# (itin+ -n)

#ompen%-tion #'-llen+e% o& R )ep- tment% - e only (n)e %t-n)-!le.

D&""eren! T()es #" Ser/&ces Be&n* O""ere% B( BPO

1. C s!#$er S ))#r! Ser/&ces>

O( #(%tome %e $i#e o&&e in+% # e-te - $i t(-l #(%tome %e $i#e #ente to m-n-+e

#(%tome #on#e n% -n) (e ie% t' o(+' m(ltiple #'-nnel% in#l()in+ $oi#e/ e m-il -n)

#'-t on - 24J7 -n) 365 )-y% !-%i%.

Ser/&ce Ex'$)le @ C(%tome % #-llin+ to #'e# on t'ei o )e %t-t(%/ #(%tome %

#-llin+ to #'e# &o in&o m-tion on p o)(#t% -n) %e $i#e%/ #(%tome % #-llin+ to $e i&y

t'ei -##o(nt %t-t(%/ #(%tome % #-llin+ to #'e# t'ei e%e $-tion %t-t(% et#.

2. Tec-n&c'l S ))#r! Ser/&ces>

O( te#'ni#-l %(ppo t o&&e in+% in#l()e o(n) t'e #lo# te#'ni#-l %(ppo t -n) p o!lem

e%ol(tion &o OE* #(%tome % -n) #omp(te '- )0- e/ %o&t0- e/ pe ip'e -l% -n) Inte net

in& -%t (#t( e m-n(&-#t( in+ #omp-nie%. T'e%e in#l()e in%t-ll-tion -n) p o)(#t %(ppo t/(p M (nnin+ %(ppo t/ t o(!le%'ootin+ -n) F%-+e %(ppo t.

Ser/&ce Ex'$)le @ C(%tome % #-llin+ to e%ol$e - p o!lem 0it' t'ei 'ome PC/

#(%tome % #-llin+ to (n)e %t-n) 'o0 to )i-l (p to t'ei ISP/ #(%tome % #-llin+ 0it' -

p o!lem 0it' t'ei %o&t0- e o '- )0- e.

46



Employee Retention

3. Tele$'r,e!&n* Ser/&ces @

O( tele%-le% -n) telem- etin+ o(t%o( #in+ %e $i#e% t- +et inte -#tion 0it' potenti-l

#(%tome % &o Dp o%pe#tin+D li e eit'e &o +ene -tin+ inte e%t in p o)(#t% -n) %e $i#e%/ o

to (p %ellJp omote -n) # o%% %ell to -n e,i%tin+ #(%tome !-%e o to #omplete t'e %-le%

p o#e%% online.

Ser/&ce Ex'$)le @ O(t!o(n) #-llin+ to %ell 0i ele%% %e $i#e% &o - tele#om

p o$i)e / o(t!o(n) #-llin+ to et-il 'o(%e'ol)% to %ell lei%( e 'oli)-y%/ o(t!o(n) #-llin+

to e,i%tin+ #(%tome % to %ell - ne0 -te #- ) &o - mo!ile %e $i#e p o$i)e o o(t!o(n)

#-llin+ to %ell # e)it o )e!it #- )% et#.

4. E$)l#(ee IT Hel)@%es, Ser/&ces @

O( employee IT 'elp )e% %e $i#e% p o$i)e te#'ni#-l p o!lem

e%ol(tion -n) %(ppo t &o #o po -te employee%.

Ser/&ce Ex'$)le @ o& t'i% %e $i#e in#l()e le$el 1 -n) 2 m(lti #'-nnel %(ppo t

-# o%% - 0i)e -n+e o& %' in 0 -ppe) -n) O -ppli#-tion%/ %y%tem p o!lem e%ol(tion%el-te) to )e% top/ note!oo %/ OS/ #onne#ti$ity et#./ o&&i#e p o)(#ti$ity tool% %(ppo t

in#l()in+ ! o0%e % -n) m-il/ ne0 %e $i#e e (e%t%/ IT ope -tion-l i%%(e%/ p o)(#t (%-+e

(e ie%/ o(tin+ %pe#i&i# e (e%t% to )e%i+n-te) #ont-#t% -n) emote )i-+no%ti#%/ et#.

5. Ins r'nce Pr#cess&n* @

O( in%( -n#e p o#e%%in+ %e $i#e% p o$i)e %pe#i-li<e) %ol(tion% to

t'e in%( -n#e %e#to -n) %(ppo t # iti#-l !(%ine%% p o#e%%e% -ppli#-!le to t'e in)(%t yi+'t & om ne0 !(%ine%% -# (i%ition to poli#y m-inten-n#e to #l-im% p o#e%%in+.

Ser/&ce Ex'$)le>

47



Employee Retention

Ne5 B s&ness Pr#$#!&#n> In!o(n)Jo(t!o(n) %-le%/ Initi-l Set(p/ C-%e

*-n-+ement/ Fn)e 0 itin+/ Ri% -%%e%%ment/ Poli#y i%%(-n#e/ et#.

P#l&c( M'&n!en'nce M'n'*e$en!> Re#o ) C'-n+e% li e N-me/

ene&i#i- y/ Nominee/ A)) e%%= Coll-te -l $e i&i#-tion/ S( en)e A()it%

A##o(nt% Re#ei$-!le/ A##o(ntin+/ Cl-im O$e p-yment/ C(%tome #- e %e $i#e

$i- $oi#eJem-il/ et#.

+ D'!' En!r( Ser/&ces D'!' Pr#cess&n* Ser/&ces

Ser/&ce Ex'$)le>

o H-t- ent y & om P-pe J oo % 0it' 'i+'e%t -##( -#y -n) &-%t t( n - o(n) time

:TAT;

o H-t- ent y & om Im-+e &ile in -ny &o m-t

o (%ine%% T -n%-#tion H-t- ent y li e %-le% J p( #'-%e J p-y oll.

o H-t- ent y o& E oo % J Ele#t oni# oo %

o H-t- Ent y @ ello0 P-+e% J 'ite P-+e% Leyin+

o H-t- Ent y -n) #ompil-tion & om e! %ite

o H-t- C-pt( e J Colle#tion

o (%ine%% C- ) H-t- Ent y into -ny o m-t

o H-t- Ent y & om '- )#opyJP inte) *-te i-l into te,t o e (i e) &o m-t

o H-t- Ent y into So&t0- e P o+ -m -n) -ppli#-tion

o Re#eipt -n) ill H-t- Ent y

o C-t-lo+ H-t- Ent y.

o H-t- Ent y &o *-ilin+ i%tJ*-ilin+ -!el.o *-n(%# iptin+/ typin+ into 0o ).

o T-pe) T -n%# iption into 0o ).

o Copy/ P-%te/ E)itin+/ So tin+/ In)e,in+ H-t- into e (i e) &o m-t et#.

48



Employee Retention

+ D'!' C#n/ers&#n Ser/&ces

Ser/&ce Ex'$)le>

o

Con$e %ion o& )-t- -# o%% $- io(% )-t-!-%e% on )i&&e ent pl-t&o m%o H-t- Con$e %ion $i- Inp(t J O(tp(t &o $- io(% me)i-.

o H-t- Con$e %ion &o )-t-!-%e%/ 0o ) p o#e%%o %/ %p e-)%'eet%/ -n) m-ny

ot'e %t-n)- ) -n) #(%tom m-)e %o&t0- e p-# -+e% -% pe e (i ement.

o Con$e %ion & om P-+e m- e to PH &o m-t.

o Con$e %ion & om *% o ) to T* &o m-t

o Con$e %ion & om Te,t to o ) Pe &e#t.

o Con$e %ion & om Te,t to o ) to T* -n) A# o!-t

o Con$e t R-0 H-t- into e (i e) *S O&&i#e &o m-t%.

o Te,t to PH -n) PH to o ) J Te,t J Ho#

o H-t- Compil-tion in PH & om Se$e -l So( #e%.

o E oo Con$e %ion/ et#.

8. Sc'nn&n*3 OCR 5&!- E%&!&n* In%ex&n* Ser/&ces

Ser/&ce Ex'$)le>

o i+' %pee) Im-+e S#-nnin+ -n) H-t- #-pt( e %e $i#e%

o i+' %pee) l- +e $ol(me %#-nnin+

o OCR H-t- om S#-nne) p-+e J im-+e

o S#-n M OCR p-pe oo in to CH.

o

AHO E PH Con$e %ion Se $i#e%.o Con$e %ion & om p-pe o e &ile to $- io(% &o m-t%

9. B##, =ee)&n* 'n% Acc# n!&n* Ser/&ces

49



Employee Retention

Ser/&ce Ex'$)le>

o Gene -l e)+e

o A##o(nt% Re#ei$-!le% -n) A##o(nt% P-y-!le

o in-n#i-l St-tement%

o -n Re#on#ili-tion

o A%%et% J E (ipment e)+e % et#.

1K+ F#r$ Pr#cess&n* Ser/&ces>

Ser/&ce Ex'$)le>

o In%( -n#e #l-im &o m

o *e)i#-l o m J *e)i#-l !illin+

o Online o m P o#e%%in+

o P-y oll P o#e%%in+ et#.

11+ In!erne! Onl&ne 4e. Rese'rc-

Ser/&ce Ex'$)le>

o Inte net Se- #'/ P o)(#t Re%e- #'/ *- et Re%e- #'/ S( $ey/ An-ly%i%.

o e! -n) *-ilin+ li%t e%e- #'/ et#.

4-( Pe#)le Pre"er !# J#&n BPO;

In +ene -l/ - pe %on 0it' -ny + -)(-tion #-n "oin -ny o& t'e PO

#omp-nie%. Some POD% li e to t- e people 0it' * A !(t t'en t'e %pe#i-li<-tion o& t'e

5



Employee Retention

in)i$i)(-l '- )ly m- e% -ny )i&&e en#e. A+-in/ t'i% i% t'e in)(%t y 0'e e e&e en#e

#'e# % - e '- )ly #- ie) o(t -n) $e y o&ten people )onDt e$en %pe#i&y t'e e e,-#t -+e.

e e - e - &e0 e-%on% -% to 0'y people p e&e to "oin - #omp-ny.

• Co(l) not +et - !ette "o!.

• Co(l) &in) not'in+ !ette to )o.

• E)(#-tion le$el )oe%nDt m-tte .

• Goo) 0o en$i onment.

• Goo) ene&it%.

• le,i!ility o& time.

• Att -#ti$e li&e %tyle.

• T -n%po t &-#ility.

4-( )e#)le le'/e BPO;

'en t'e e - e %o m-ny !ene&it% -%%o#i-te) 0it' PO in)(%t y/

0'en t'e e - e %o m-ny p i$ile+e% &o t'e PO employee%/ t'en 0'-t m- e% t'em #'-n+e

t'e #omp-nyJin)(%t y e e - e %ome o& t'e e-%on% 0'y - PO p o&e%%ion-l #'-n+e%

t'ei "o!.

51



Employee Retention

• No + o0t' oppo t(nityJl-# o& p omotion.

• o 'i+'e %-l- y.

• o 'i+'e e)(#-tion.

• *i%+(i)-n#e !y t'e #omp-ny.

• Poli#ie% -n) p o#e)( e% - e not #on)(#i$e.

• No pe %on-l li&e.

• P'y%i#-l %t -in%.

• Fne-%y el-tion%'ip 0it' pee % o m-n-+e %.

52



Employee Retention

BPO "#r HR Pr'c!&ces

T'e PO #omp-ny $-l(e%Jope -tin+ p in#iple% - e ! o en )o0n

into !e'-$io -l in)i#-to % t'-t - e o!%e $e) -n) me-%( e) on - e+(l- !-%i%/ 0'i#' in

t( n lin e) to t'e pe %on-l e&&e#ti$ene%% p- -mete % in -n in)i$i)(-lD% pe &o m-n#e

e$ie0. T'e e i% -l%o -n on+oin+ emp'-%i% on t -inin+ nee)% -%%e%%ment -n) people

)e$elopment.

E$)l#(ee Bene"&!s Pr#/&%e% .( BPO C#$)'n(

Ap- t & om t'e le+-l -n) m-n)-to y !ene&it% %(#' -% p o$i)ent

&(n) -n) + -t(ity/ $- io(% PO #omp-nie% -$-il t'ei employee% - 'o%t o& ot'e !ene&it%=

t'ey - e -% li%te) !elo0.

1. Gr# ) Me%&@cl'&$ Ins r'nce Sc-e$e> T'i% in%( -n#e %#'eme i% to p o$i)e

-)e (-te in%( -n#e #o$e -+e o& employee% &o e,pen%e% el-te) to 'o%pit-li<-tion

)(e to illne%%/ )i%e-%e o in"( y o p e+n-n#y in #-%e o& &em-le employee% o%po(%e o& m-le employee%. All employee% -n) t'ei )epen)ent &-mily mem!e %

- e eli+i!le. Hepen)ent &-mily mem!e % in#l()e %po(%e/ non e- nin+ p- ent% -n)

#'il) en -!o$e t' ee mont'%

2. Pers#n'l Acc&%en! Ins r'nce Sc-e$e> T'i% %#'eme i% to p o$i)e -)e (-te

in%( -n#e #o$e -+e &o o%pit-li<-tion e,pen%e% - i%in+ o(t o& in"( ie% %(%t-ine)

in -n -##i)ent. T'i% #o$e % tot-l J p- ti-l )i%-!lement J )e-t' )(e to -##i)ent -n)

)(e to -##i)ent%.

3. S .s&%&:e% F##% 'n% Tr'ns)#r!'!&#n> T'e o +-ni<-tion% p o$i)e t -n%po t-tion

&-#ility to -ll t'e employee% & om 'ome till o&&i#e -t %(!%i)i<e) -te%. T'e l(n#'

p o$i)e) i% -l%o %(!%i)i<e).

53



Employee Retention

4. C#$)'n( Le'se% Acc#$$#%'!&#n> Some o& t'e #omp-nie% p o$i)e %'- e)

-##ommo)-tion &o -ll t'e o(t %t-tion employee%/ in &-#t %ome o& t'e PO

#omp-nie% -l%o (n)e t- e% to p-y ele#t i#ityJ0-te !ill% -% 0ell -% t'e So#iety

#'- +e% &o t'e %'- e) -##ommo)-tion. T'e p( po%e i% to p o$i)e to t'e

employee% to le-) - mo e #om&o t-!le 0o li&e !-l-n#e.

5. Recre'!&#n3 C'"e!er&'3 ATM 'n% C#nc&er*e "'c&l&!&es> T'e e# e-tion &-#ilitie%

in#l()e pool t-!le%/ #'e%% t-!le% -n) #o&&ee !- %. Comp-nie% -l%o '-$e 0ell

e (ippe) +ym%/ pe %on-l t -ine % -n) %'o0e % -t &-#ilitie%.

6. C#r)#r'!e Cre%&! C'r%> T'e m-in p( po%e o& t'e #o po -te # e)it #- ) i% en-!le

t'e timely -n) e&&i#ient p-yment o& o&&i#i-l e,pen%e% 0'i#' t'e employee%

(n)e t- e &o p( po%e% %(#' -% t -$el el-te) e,pen%e% li e otel !ill%/ Ai ti# et%

et#

7. Cell l'r P-#ne L')!#)> Cell(l- p'one -n) J o -ptop - e p o$i)e) to t'e

employee% on t'e !-%i% o& !(%ine%% nee). T'e employee i% e%pon%i!le &o t'e

m-inten-n#e -n) %-&e+(- )in+ o& t'e -%%et.

8. Pers#n'l He'l!- C're Re* l'r $e%&c'l c-ec,@ )s > Some o& t'e PODS

p o$i)e% t'e &-#ility &o e,ten%i$e 'e-lt' #'e# (p. o employee% 0it' -!o$e 4ye- % o& -+e/ t'e me)i#-l #'e# (p #-n !e )one on#e - ye- .

9. L#'ns> *-ny PO #omp-nie% p o$i)e lo-n &-#ility on t' ee )i&&e ent o##-%ion%@

Employee% - e p o$i)e) 0it' &in-n#i-l -%%i%t-n#e in #-%e o& - me)i#-l eme +en#y.

Employee% - e -l%o p o$i)e) 0it' &in-n#i-l -%%i%t-n#e -t t'e time o& t'ei

0e))in+. An)/ t'e ne0 e# (it% - e p o$i)e) 0it' inte e%t & ee lo-n% to -%%i%t t'em

in t'ei initi-l %ettlement -t t'e 0o lo#-tion.

1 . E% c'!&#n'l Bene"&!s> *-ny PO #omp-nie% '-$e t'i% poli#y to )e$elop t'e

pe %on-lity -n) no0le)+e le$el o& t'ei employee% -n) 'en#e eim!( %e t'e

e,pen%e% in#( e) to0- )% t(ition &ee%/ e,-min-tion &ee%/ -n) p( #'-%e o& !oo %

%(!"e#t/ &o p( %(in+ * A/ -n)Jo ot'e m-n-+ement (-li&i#-tion -t In)i-D% top

mo%t (%ine%% S#'ool%.

54



Employee Retention

11. Per"#r$'nce@.'se% &ncen!&/es> In m-ny PO #omp-nie% t'ey '-$e pl-n% &o /

pe &o m-n#e !-%e) in#enti$e %#'eme. T'e p- -mete % &o #-l#(l-tion - e p o#e%%

pe &o m-n#e i.e. %pee)/ -##( -#y -n) p o)(#ti$ity o& e-#' p o#e%%. T'e P-y &o

Pe &o m-n#e #-n !e -% m(#' -% 22K o& t'e %-l- y.

12. Flex&@!&$e> T'e m-in o!"e#ti$e o& t'e &le,time poli#y i% to p o$i)e oppo t(nity to

employee% to 0o 0it' &le,i!le 0o %#'e)(le% -n) %et o(t #on)ition% &o

-$-ilin+ t'i% p o$i%ion. le,i!le 0o %#'e)(le% - e initi-te) !y employee% -n)

-pp o$e) !y m-n-+ement to meet !(%ine%% #ommitment% 0'ile %(ppo tin+

employee pe %on-l li&e nee)% .T'e &-#to % on 0'i#' le,i time i% -llo0e) to -n

employee in#l()e@ C'il) o P- ent #- e/ e-lt' %it(-tion/ *-te nity/ o m-l

e)(#-tion p o+ -m

13. Flex&.le S'l'r( Bene"&!s> It% m-in o!"e#ti$e i% to p o$i)e &le,i!ility to t'e

employee% to pl-n - t-, e&&e#ti$e #ompen%-tion %t (#t( e !y !-l-n#in+ t'e

mont'ly net in#ome/ ye- ly !ene&it% -n) in#ome t-, p-y-!le. It i% -ppli#-!le o& -ll

t'e employee% o& t'e o +-ni<-tion. T'e S-l- y #on%i%t% o& -%i#/ HA -n)

Con$ey-n#e Allo0-n#e. T'e le,i!le ene&it Pl-n #on%i%t% o&@ o(%e Rent

Allo0-n#e/ e-$e T -$el A%%i%t-n#e/ *e)i#-l Reim!( %ement/ Spe#i-l

Allo0-n#e

14. Re* l'r *e!@!#*e!-er 'n% #!-er c l! r'l )r#*r'$s> T'e #omp-nie% o +-ni<e%

#(lt( -l p o+ -m -% -n) 0'en po%%i!le !(t mo%t o& t'e time%/ on#e in - (- te / in

0'i#' -ll t'e employee% - e +i$en -n oppo t(nity to )i%pl-y t'ei t-lent% in

) -m-ti#%/ %in+in+/ -#tin+/ )-n#in+ et#. Ap- t & om t'-t t'e o +-ni<-tion% -l%o

#on)(#t $- io(% %po t% p o+ -m% %(#' -% C i# et/ &oot!-ll/ et# -n) e+(l- ly pl-ym-t#'e% 0it' t'e te-m% o& ot'e o +-ni<-tion% -n) #olle+e%.

15. 4e%%&n* D'( G&"!> Employee i% +i$en - +i&t $o(#'e o& R%. 2 J to R%. 7 J

!-%e) on t'ei le$el in t'e o +-ni<-tion.

55



Employee Retention

16. E$)l#(ee Re"err'l Sc-e$e> In %e$e -l #omp-nie% employee e&e -l %#'eme i%

implemente) to en#o( -+e employee% to e&e & ien)% -n) el-ti$e% &o

employment in t'e o +-ni<-tion.

1 + E$)l#(ee S!#c, O)!&#n Pl'n

FINDING

T'e e-%on% &o -tt ition - e l- +ely -tt i!(te) to #ompetito %/ !ette

%-l- ie%/ et#. T'ey #ope 0it' -tt ition !y p o$i)in+ t -inin+/ pe %on-l )e$elopment. Al%o/

e0- ) -n) Re#o+nition - e o( m-in etention %t -te+ie%..

T'e )i&&i#(ltie% 0it' 0'i#' t'e o +-ni<-tion i% &-#e) in et-inin+

employee% - e 'i+' %-l- ie% o& #ompetito %/ (n'e-lt'y #ompetition/ et#. o0e$e / t'e

#omp-ny i% not &-#e) 0it' t'e p o!lem o& po-#'in+= t'ey '-$e poli#ie% in pl-#e to )ete

po-#'in+.

PO moti$-te% it% employee% 0it' t'e #on#ept o& !ette + o0t'/

pe %on-l )e$elopment t' o(+' t -inin+/ et#.

Al%o/ t'e mi))le le$el o& t'e o +-ni<-tion-l 'ie - #'y e%(lt% in

le-$in+ t'ei "o!% )(e to $- io(% e-%on%.

T'e met'o) o& #-l#(l-tin+ employee t( no$e i% n(m!e o& t'e

employee% -t t'e !e+innin+ o& ye- )i$i)e) !y t'e n(m!e o& employee% -t t'e #lo%in+ o&

ye- m(ltiplie) !y 1 / i.e.

Employee t( no$e No. o& employee% -t !e+innin+ o& ye- , 1 No. o& employee% -t t'e en) o& ye-

56



Employee Retention

A&te implementin+ $- io(% initi-ti$e% t'-t t'e #omp-ny '-% %o &- /t'e -tt ition -te '-% #ome )o0n. ot' t'e R )ep- tment -n) t'e #on#e ne) (%ine%%

e-) - e t'e one% 0'o '-$e t'e e%pon%i!ility o& et-inin+ t'e employee%. T'e e i% no

)i&&e ent %(! )ep- tment 0it'in t'e R )ep- tment )e)i#-te) to employee etention.

Ni+'t %'i&t -llo0-n#e/ #on$ey-n#e -llo0-n#e/ &oo) #o(pon%/in#enti$e%/ t -n%po t-tion - e %ome o& t'e employee !ene&it% p o$i)e) !y t'e #omp-ny.

RECOMMENDATIONS

To imp o$e e$)l#(ee re!en!&#n / one nee)% to (n)e %t-n) 0'-t t'ey $-l(e t'e mo%t.

Att ition -te% in PO % - e -l- min+ly 'i+'/ %o imme)i-te %ol(tion% nee) to !e )e i$e)

-n) -#te) (pon in o )e to #'e# t'e 'i+' -tt ition -te% -n) et-in t'e employee%.

A% - %(++e%tion/ t'e e #o(l) !e - %ep- -te )ep- tment &o employee etention 0it'in t'e

e-lm o& t'e R )ep- tment. T'e #on%t-nt en)e-$o o& t'i% D%(! )ep- tmentD %'o(l) !e to

! in+ )o0n employee t( no$e -te on -n on+oin+ !-%i%. I& t'e #omp-ny +oe% 0it' t'i%

-im/ t'ey #-n %( ely -#'ie$e t'e +o-l.

T'e e - e t0o t'in+% t'-t - e # iti#-l in -#'ie$in+ t'e o!"e#ti$e o& eepin+ t'e -tt ition-te in #'e# -n) in# e-%in+ t'e )e+ ee o& employee etention= t'ey - e@

-. Ri+'t people m(%t !e 'i e) &o t'e i+'t "o!/ 0it' -n emp'-%i% o& &ollo0in+ t'e

i+'t p o#e)( e -n) &o#(% on t'ei )e$elopment-l nee)% %(#' -% t -inin+/ et#.

!. Ri+'t e-%on -% to 0'y t'e employee% le-$e t'e o +-ni<-tion m(%t !e &o(n) o(t

-n) -)) e%%e) %o -% to p e$ent %(#' - t( no$e .

57



Employee Retention

LIMITATIONS

A% %(#'/ t'e e 0e e no p o!lem% &-#e) 0'ile #- yin+ o(t t'e p o"e#t %t()y. T'e only

p o!lem% &-#e) 0e e 0'en t'e e 0e e no #ont-#t% -n)Jo -ppointment%. 'en #ont-#te)/

mo%t o& t'e #omp-nie% o(t i+'tly )enie) )i%#lo%in+ -ny o& t'e )et-il% li e t'e #omp-nyD%

t( no$e / %t -te+ie%/ -tt ition -te -n) e-%on%/ -n) t'ei etention poli#ie% -n) p o#e)( e%

-n) t'e mem!e % -t t'e R )ep- tment 0e e not 0illin+ eit'e to +i$e )et-ile)

in&o m-tion on t'e %-me.

58



Employee Retention

CONLUSIONS

Retention p o+ -m% o&ten &-il !e#-(%e m-n-+e % )o not no0 -n)/

t'e e&o e/ )o not -#t on t'e mo%t impo t-nt - e-% -&&e#tin+ -n employee % intention to

le-$e. A# o%% t'e o +-ni<-tion%/ in)i$i)(-l )e$elopment -n) #- ee -)$-n#ement %t-n)

o(t -% !ot' & e (ent -n) # iti#-l ey ) i$e % o& -ny employee % intent to le-$e.

'ile t'e +ene -l #on#l(%ion% -# o%% o +-ni<-tion% m-y -ppe-%imil- / -t - mo e mi# o le$el/ t'e #ompo%ition -n) o )e in+ o& %pe#i&i# etention ey

) i$e % i% (ni (e to e-#' #omp-ny. In -))ition/ t'e me-nin+ -tt-#'e) to %pe#i&i# ) i$e %

:e.+./ oppo t(nitie% &o pe %on-l + o0t' -n) )e$elopment; -n)/ t'e e&o e/ t'e -#tion% to !e

t- en m-y $- y !y o +-ni<-tion.

e&o e implementin+ t- +ete) %ol(tion% to imp o$e etention/

m-n-+e % nee) to )ete mine 0'i#' &-#to % ) i$e etention in t'ei o +-ni<-tion -% 0ell -%

t'e me-nin+ o& t'o%e ) i$e %.

59



Employee Retention

BIBLIOGRAPHY

4e.s&!es• 000.employee etention ' .#om

• 000.employee etention#on%(ltin+.#om

• 000. etention!en#'m- in+.#om

• 000.m-n-+ementp- -)i%e.#om

• 000.#ite' .#om• 000.employee etention.#om

• 000.employee etention%t -te+ie%.#om

• 000.'i+' etention.#om

6



Employee Retention

employee-retention.pdf

Documents