Employee Retention Tools Final

8/12/2019 Employee Retention Tools Final

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AUTHOR NAME: MONICA JANYANI

( S Y M M S )

H & G H M ANS UKHANI INS T IT UT E O F

M ANAG EM E NT S T UDIE S

EMPLOYEE RETENTION

TOOLS


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Outline:

Brief Introduction

About BPO Industry

Advantages of working in BPO Industry

Trends in Indian BPO Industry

Challenges faced by HR

Employee Retention Strategies/Tools

Recommendations

Conclusions


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Objectives:

To understand the various strategic initiatives towardsthe retention of employees; with an ultimate objective of

analysing the retention practices that are adopted by

BPO companies

Statement of Scientific Questions addressed:

Organizations which are committed to excellence,

understand that employees can be their single greatestasset and a foundation for long term success.


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Brief description of methodology:

The paper was made by understanding attritionrelated reasons in BPO Sector by general discussion

with few people in the industry.

The focus was on knowing more of BPO Sector and

HR practices adopted by companies for Employee

Retention.

Primary as well as secondary data is being used as a

part of the paper covered in Retention tools.


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Highlights of scientific findings:

Introduction

Employee retention is the practice of reducing turnover of

employees in an organization.A distinction should be drawn between low performing

employees and top performers, and efforts to retain

employees should be targeted at valuable, contributing

employees.


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BPO sector industry

Business process outsourcing (BPO) is a broad term referring

to outsourcing in all fields.

India has emerged as one of the bright stars in the global

business process outsourcing market and has maintained itsglobal competitiveness by offering the best combination of

cost, quality and scalability.

Recruiters explain that high attrition rates significantly increase

the investment made on employees.


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Some of the reasons why a

BPO professional change

his/her job:

1. No growth opportunity/lack

of promotion.

2. Higher Salary offers.

3. Higher education plans.4. Misguidance by the

company.

5. Policies and procedures are

not conducive.

6. No personal life.7. Physical strains.

8. Uneasy relationship with

peers or managers.

Some of the reasons why

a professional join a BPO:

1. Not get a better job.

2. Find nothing better to

do.

3. Education level doesnt

matter.4. Good work.

environment.

5. Good Benefits.

6. Flexibility of time.7. Attractive life style.

8. Transport facility.

9. Communication skills.


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RETENTION STRATEGIES/ TOOLS ADOPTED BY BPO

COMPANIES

Effective

communication


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Few very Important Employee Retention tools in

BPO Industry

Using psychometric tests to get people who can work at

night and handle the monotony.

Draw lessons from the Indian Army, for their commandand control leadership where the troops are highly skilled,

motivated and morale is high.

Have doctors to advise & guide them about their biologicalclocks and ways & means to deal with them.


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Dietary advice: - Dos and donts.

Create the passion that they are doing a yeomen service to

the nation by bringing the much-required Foreign Exchange.

Special lights in the office/workplace to ensure their bodies

get sufficient vitamin D.

One distinct disadvantage of night shifts is the sense of

disorientation with friends and family members. Concentrate

on this problem and develop innovative solutions and ways to

deal with it.

Meditation Room or deep breath exercises for Associates &

Team Leadersthe emphasis is that they should never be in

the stress mode or upset while attending calls of a customer.


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Conclusion:

The new age BPO organization should focus on developing a

job profile and then try to match with a candidates profile at

the time of recruitment so that suitable candidates can be

selected.

Apart from this, employee and work related policies should be

customized on a certain period, as to match up and create

balance between the changing human complexities and work

environment.


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Suggestions:

Proper Rewarding

(a) Build a high degree of recognition value into every

reward you offer.

(b) Troubleshoot your reward system to make sure thatwhat it is rewarding is what you really want to happen.

(c) Reward promptly.

WINWIN policies.

Employee Retention Tools Final

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