Employee onboarding and employee engagement in it organizations human resource management

Employee Onboarding And

Employee Engagement in IT Organizations

Suyash Jain (C016)Apoorva Jajoo (C017)Shreya Khare (C018)

Akshay Khatri (C019)Tejasv Kumar (C020)Aakarsha Lamba (C021)By:

Onboarding

It refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members and insiders

Source: Aberdeen Group

Connection

Culture

Clarification

Compliance

Model for onboarding

Source: Bauer & Erdogan, 2011

Best Practices for Onboarding

✔ Implement the basics prior to the first day on the job. ✔ Make the first day on the job special. ✔ Use formal orientation programs. ✔ Develop a written onboarding plan. ✔ Make onboarding participatory. ✔ Ensure that the program is monitored over time. ✔ Use milestones, such as 30, 60, 90 and 120 days on the job—and up to one year post-organizational

entry—to check in on employee progress. ✔ Include key stakeholder meetings as part of the program. ✔ Be crystal clear with new employees in terms of:

• Objectives. • Timelines.• Roles.• Responsibilities

◉ Being one of the biggest firms of the world, Microsoft hires almost 10,000 employees every year. With such a large influx of newcomers each year, Microsoft saw an opportunity to leverage onboarding of employees around the world.

CASE : Keeping On-boarding up-to-date at

Microsoft

Microsoft, which has an entire HR team devoted to keeping their onboarding program up-to-date, came up with these wonderfully simple rules :

• Managers play a critical role

• Peer mentors provide “safe havens” for new employees to ask questions, gain knowledge and explore the culture

• “everyone’s job”—not just HR’s

• Team members play a critical role in providing support, knowledge and a welcoming climate

◉ The Microsoft Academy for College Hires aka - MACH, is an onboarding program designed to recruit top-performing engineers

and graduates in IT and provide them with a comprehensive on-boarding curriculum.

Microsoft-IT provides them guidance and help them excel in their career in Microsoft.

Source : www.microsoft.com/mach

Source : SHRM Foundation’s Effective Practice Guidelines Series

CASE : IBM “Assimilation Process”

IBM takes a very proactive approach to onboarding, and does it in three stages:

Source : www.nolimitsasia.com / tranformational_onboarding

Affirmation

Beginning

Connecting

Employee

What is Employee Engagement ?

◉ In simple terms, Employee engagement is the level of commitment and involvement an employee has towards their organization and its values.

◉ An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization.

Aspects of Employee Engagement

◉ The employees and their own unique psychological make-up and experience.

◉ The employers and their ability to create the conditions that promote employee engagement.

◉ Interaction between employees at all levels.

1st Pillar

Ways To Improve

2nd Pillar

Ways To Improve

3rd Pillar

Ways To Improve

4th Pillar

Ways To Improve

5 Pillar

Ways To Improve

6 Pillar

Ways To Improve

7 Pillar

Ways To Improve

8 Pillar

Ways To Improve

9 Pillar

Ways To Improve

10th Pillar

Ways To Improve

Two concepts that we continually see in top-performing companies:

1) business and talent strategies are intimately connected

2) leadership and employee engagement are essential for success.

◉ A 5% increase in employee engagement is linked to a 3% increase in revenue growth in the subsequent year

◉ Employers enjoy strong leadership, reputations, and performance orientation in addition to strong employee engagement.

Culture of employee Engagement

The Aon Hewitt Engagement Model“Aon Hewitt defines engagement as

the psychological state and behavioural outcomes that lead to better performance.”

Employee Engagement Model

Reference - http://www.aon.com/attachments/human-capital-consulting/2015-Trends-in-Global-Employee-Engagement-Report.pdf

Engaged Outcomes:

Say

• Speak positively about the organization to co-workers, potential employees, and customers.

Stay• Have an intense sense of belonging and

desire to be a part of the organization.

Strive

• Are motivated and exert effort toward success in their jobs and for the company.

Business Outcomes:

• Retention• Absenteeism• Wellness

Talent

• Productivity• Safety

Operational

• Satisfaction• Net Promoter

Score/Customer Loyalty

• Retention

Customer

• Revenue/Sales Growth

• Op. income/margin• Total Share Holder

Return

Financial

NET Employee Engagement

Year-over-yearNet Engagement

+2%+15% Engaging

-13%

Disengaging

Enablers of Engagement

◉Strategic Narrative◉Engage Managers◉Voice Employees◉Integrity

Case Study

Employee Engagement

A personal connection employees have with their job, organization, manager, or team that motivates them to excel at their work

STRIVESTAYSAY

Speak positively about the organization

Desire to be a member of the organization

Go beyond what is minimally required

Driving Engagement by managers

Manager Relationship

Trust in Senior LeadershipPride in

Organization

Connection to Organization’s success

Job SatisfactionDiscretionary Effort

Co-WorkerRelationships

Utilization of strengths

Development of opportunities

EmployeeEngagement

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◉ Zensar’s Employee Engagement Score of 83% ,a benchmark in the industry (as measured by the Hewitt Engagement Survey) bears testimony to the fact that Zensar’s people policies have been appreciated by its associates.

◉  Acknowledging performance-driven individuals through a Total Rewards approach that provides compensation for the associates, and by creating a flexible work culture while delivering great career opportunities

Total Rewards Model

MonetaryBenefits

Non-monetary Benefits

Total Rewards Model

MonetaryBenefits

Non-monetary Benefits

• Soft loans for education, medical exigencies for self and family.• Vehicle loans as well as hard furnishing loans• Special skills allowance for those with rare or niche skills• Shift allowances.• Performance based Employee Stock Options• Re-imbursement of educational expenses for approved certifications and education programmes• Extension of the medical insurance policy to parents

• Compensatory holidays• Training, skill development and motivational sessions • Excursions and outdoor activities to strengthen team spirit • Vision community•Women Excellence Forum

Employee Care Services◉ Daycare Center◉ Madat-Online◉ On the Campus Medical Centre◉ Bus facility◉ Conveyance for associates

working in shifts◉ Round-the-clock Canteen

www.zensar.com | 2012 © Zensar Technologies

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Empowerment

◉ Women for Excellence (WE)◉ iZen-Zensarian-Zenpoints◉ Global Everybody Meetings (EBMs)◉ Zenlounge+◉ Whistle Blower Policy 

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Recognition And Gamification

◉  Zenpoints Program◉ The Annual Excellence Awards◉ Quarterly Awards◉ Long Service Awards◉ Value Games

www.zensar.com | 2012 © Zensar Technologies

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Vision Circle◉ Have been part of Zensar since 2001.◉ Brings together employees from different

functions,geographies,levels.◉ Discuss ideas in various rounds.Leads to innovation and

their possible implementation ◉ Performed in various rounds.

Conclusion

◉ Employee-centric companies share a purpose-driven culture focused on developing, recognizing, and motivating employees.

◉ Reward plays a part in engagement, but only up to a point. Employees should be rewarded, but not-over rewarded.

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References

◉ https://www.peopleadmin.com/2013/01/what-is-onboarding-exactly/

◉ http://wheniwork.com/blog/employee-onboarding-best-practices/ 

◉ http://blogs.technet.com/b/swiss_mach/archive/2014/02/20/on-boarding-experience-my-first-month-at-microsoft.aspx

◉ http://www.executive-velocity.com/best-onboarding-practices-and-the-companies-that-use-them/ 

◉ https://www.shrm.org/about/foundation/products/documents/onboarding%20epg-%20final.pdf

◉ http://nolimits.typepad.com/files/transformational-onboarding.pdf

◉ https://www.zensar.com/careers/

Thank You !