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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Employee Engagement:The Organizational Mt
Everest
Dana E. Jarvis, MPA, MSWAdjunct Professor of Business Ethics & Management, Duquesne University
Principal, Avanti Consulting Group, Inc.
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Source: http://projects.nytimes.com/creditcrisis/recipients/table
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Source: http://projects.nytimes.com/creditcrisis/recipients/table
Bailout Mountains
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Q: What’s the biggest similaritybetween an economic boom and an
economic bust?
A: The PEOPLE. In a boom or a bust,it’s the people that make or break acompany. The more we engageemployees, the more successful wewill be.
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Are you interested in…
… then stick around.
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
• MPA, MSW• Former U.S. Marine• Management Consultant• HR Director• Adjunct Professor
• Writer• Husband and Father• [email protected] • www.jarvis.typepad.com
Meet Dana E. Jarvis
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
• Enhance understanding of EmployeeEngagement.
• Provide practical tools and strategies to improveyour organization’s Employee Engagement.
• Share practical examples of real worldorganizations who have benefited fromemployee engagement.
• Begin to develop an action plan to increase yourEmployee Engagement.
Session Goals
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Sample Internal Auditor
Job Description• Controls audits for management to assess effectiveness of controls,
accuracy of financial records and efficiency of operations• Examines records of departments and interviews workers to ensure
recording of transactions and compliance• Inspects accounting systems to determine their efficiency and
protective value• Analyzes data obtained for evidence of deficiencies in controls,
duplication of effort, extravagance, fraud, or lack of compliance withlaws, government regulations and management policies andprocedures
• May also conduct special studies for management
• May also audit employer business records for government agency todetermine unemployment insurance, premiums, liabilities andemployer compliance with state tax laws
Source: http://www.job-descriptions.org/internal-auditor.html
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
The Conference Board published “Employee
Engagement, A Review of Current Research and ItsImplications” in 2006 which reviewed researchconducted by 12 major research companies on
employee engagement. Looking across these studies
resulted in employee engagement being defined as:
“A heightened emotional connection that an employee
feels for his or her organization, that influences him orher to exert greater discretionary effort to his or herwork.”
What is Employee
Engagement?
Source: http://www.thepracticeofleadership.net/2007/03/11/defining-employee-engagement/
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
EmployeeEngagement is
“The extent inwhich an
employee hastheir ‘game
face’ on.” - D. Jarvis
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Employee Engagement
Link w ith Profitability
Source: http://www.boston.com/jobs/nehra/062308.shtml
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
2009 BestCompaniesto Work
For
Source: http://money.cnn.com/magazines/fortune/bestcompanies/2009/full_list/
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
What do Mt. Everest
and Employee
Engagement have
in c ommon?
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
In 1953, Sir Edmund Hillary
was the first man
to reac h the top of Mt. Everest, the
highest spot on earth.
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Preparation Excitement
Lot of time Cost/Benefit Resource
Allocation
Mt Everest & Employee
Engagement
The Climb Changes Opportunities Challenges Missteps Leaps Momentum Up or
Down
The Top Relief Celebration
The Descent Reflection
Evaluation What Now? Next?
So ce http // achie ement o g/a todoc/page/hil0bio 1
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Mt. Everest & EmployeeEngagementClimbing Mt. Everest Employee Engagement Lessons Learned
Attempt to climb tallestmountain on earth, 29,028feet above sea level
• Be bold and try new things• Set a vision and rally people behind it• Leverage resources to start initiative
Moving forward in extremeconditions that test your teamand endurance
• Prepare for the unexpected• Never give up hope for a better day• Work as a team
All members return homesafely
• Resilience breeds strength• Teamwork pays off
Coincide with Queen
Elizabeth II Coronation
• There is something to be said about timing
• Momentum sparks energy
New Zealand sponsoredcommunity-based projects inNepal
• Giving back to others• Partnerships add value to relationships
Source: http://www.achievement.org/autodoc/page/hil0bio-1
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
True or False?
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
“Gallup developed the initial researchon employee engagement and its ties
to business outcomes. Their analysesfound a set of 12 questions that werethe best predictors of business
success.” – Eric Nielsen, SeniorDirector, Gallup
Gallup is the EmployeeEngagement P ioneer
Source: The Gallup Organization
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Source: The Gallup Organization
General Themes of Gallup’s Q12Job Expectations
Right Equipment
Best Work OpportunityRecognition Receipt
Development Encouragement
Perspectives MatterJob Alignment with Mission
Commitment of Employees
Work FriendProgress Conversations
Improvement Opportunities
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
The Gallup’s Q12
Source: http://www.artsusa.org/pdf/events/2005/conv/gallup_q12.pdf
Actively Disengaged
Employees are not justunhappy at work; they are
busy acting out theirunhappiness. Every day,these workers underminewhat their engaged co-workers accomplish.
Not-Engaged
Employees are essentially
“checked out.” They aresleepwalking through theirworkday. They are putting intime, but not enough energyor passion into their work.
Engaged
Employees work with passionand feel a profoundconnection totheir company. They driveinnovation and move theorganization forward.
In other words, 71% of theworkforce is either under
performing or activelyundermining their w ork.
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
“ Eve r e st f o r m e , a n d I
b e l i eve f o r t h e w o r l d , i s t he ph ys i ca l and sym b o l i c m a n i f est a t i o n o f o v er c om i n g o d d s t o
ach ieve a d ream ."
- To m W h i t t ak e r
Re ach e d t h e Su m m i t o f M t
Eve res t on May 2 7 , 199 8
Employee Engagement= Mt Everest
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
A study by the Gallup Organization have found that companies withemployee engagement levels above the median had a 70 percenthigher likelihood of success than those with engagement levelsbelow the median.
DDI estimates that in an organization with 10,000 employees,moving the employee engagement level from low to high wouldhave a positive impact on the bottom line of more than $42 million,through such benefits as lower absenteeism, decreased turnover
and fewer quality errors.
Source: http://www.post-gazette.com/pg/07079/770712-334.stm
Employee Engagement & High Performance
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
W h at is t h e COST
o f h av i n g
d i sengaged
emp loyees?
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Disengagement Costs MoneyDisengaged employees --
those who are significantly disconnected from their
work --
cost the U.S.
economy about $300billion a year.
7 out of 10 U.S. workers are apathetic toward or totally disengaged by their workplace.
Disengaged
employees inSingapore cost thecountry billions of
dollars in lost
productivity.
Source: The GallupOrganization
Source: Adapted from The Gallup Organization, Towers Perrin and Development Dimensions, International
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Do we know this guy?
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Disengaged Employees w illDisengaged Employees w ill……
Source: The Gallup Organization
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
A salute to RandyPausch, who
asked us to decidewho do we want
to be, “Tigger orEeyore”?
Not-Engaged Employees Share “Eeyoreish” Behavior
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
“Not Engaged” Employees
Source: The Gallup Organization
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
What is the BENEFITof having Engaged
Employees?
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
A salute to RandyPausch, who
asked us to decidewho do we want
to be, “Tigger orEeyore”?
Engaged Employees Share “Tiggerish” Behavior
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Engaged Employees w ill…• Tend to have their game face on everyday
• Be naturally curious about their work environment
• Seek out new opportunities to grow and develop
• Actively work to better themselves and their organization
• Work well with their coworkers to achieve goals
• Want to use their talents and strengths everyday
• Have a visceral connection to their workplace• Search for opportunities to be innovative
Source: The GallupOrganization
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Who do you
want on yourTeam?
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
1. Ask yourself questions about communication, involvement,
connection, recognition and development.2. You may find that you have a reasonably EngagedWorkforce already or you may find that you have somework to do.
3. Consider an Employee Engagement Survey to significantlyunderstand the key business/mission issues.
4. Once you have the analysis, create an action plan to buildon organizational strengths and improve on organizationalweaknesses.
5. Evaluate results to see how well your organization ispushing the needle toward High Employee Engagement.
Are you prepared for
Employee Engagement?
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
1. Leadership sets the vision2. Leadership rallies people behind the vision
3. Leadership institutionalizes success4. Leadership sets the stage for culture5. Leadership can make or brake initiatives
Importance of Leadershipin Employee Engagement
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Vision & Business…
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Employee EngagementMarch 17, 2009 March 17, 2012
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
EmployeeEngagement
Action P lan
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Employee
EngagementImplementationBest Practices
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Getting the
Most Bang forYour Buck inEmployee
Engagement
Source: Julie Gebaur, Towers Perrin, http://www.reuters.com/article/pressRelease/idUS101379+05-Jan-2009+BW20090105
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Sample: Sharing Results
Engagement Result Employees
Celebrations Pride & Strength
Development Opportunities Continuous Improvement
Employees
Celebrations • Strong Motivation to do Job Right
• Measurable Goals• Commitment to Company• Strong Job-Related Skills• Overall Positive Attitude
Development Opportunities • Poor Communication & Teamwork
• Lack Innovative Culture• Do Not Have Training Program• Would Like to Have More Recognition• Weak Career Path
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
This could be
your futureInternal
Auditor… it’snever too
early to beginhaving
ENGAGEDEMPLOYEES.
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
March 16 - 18, 2009 / Washington, D.C. (National Harbor, MD)
Dana E. Jarvis, MPA, MSW
Adjunct Professor of Business Ethics and Management,Duquesne University
Principal, Avanti Consulting Group, Inc.412.855.5369 cell
www.avanticg.comwww.jarvis.typepad.com [email protected]
Management Consulting Focus Areas:
Dive rs i t y and Et h ics Em p loy ee Eng agem ent
St r a teg ic Plann ing
Leader sh ip Deve lopm ent Or gan iza t ion a l Enh ancem ent
Ex ecut iv e Coach in g Pe r fo r m ance Managem en t
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2009 GENERAL AUDIT MANAGEMENT
CONFERENCE
Thank-You
Questions?
Evaluation