Employee Engagement Survey Education Session #2 Impact Planning – Follow Up November/December, 2013 Check the 2 items your team is working on using the.

Employee Engagement Survey Education Session #2

Impact Planning – Follow Up November/December, 2013

Check the 2 items your team is working on using the poster provided

How will you incorporate engagement into your daily practice?

Aski

ng: “

Wha

t wou

ld a

5 lo

ok

like?

”

Provide environment that encourages and supports discretionary effort

Engagement requires an everyday focus

What we will cover today

1• Discuss who is responsible for engagement

2• Ensure Goals have SMARTS

3• Learn how to enter Impact Plans into Gallup Online

4• Gather best practices from your leadership peers

The ‘X’ model of employee engagement

What stood out for you?

The responsibility of engagement lies with the individual, not the leader….. do you believe that?

Impact Plans: What is the leader’s role?

• To guide and keep the team on track• Think of yourself as a project sponsor

Whose impact plan is it?

You wont be able to complain that employees didn’t buy into your plan if it isn’t your plan to start with

Top down solutions don’t inspire buy-in or practicality

Avoid the trap!

Get

Give

Belong

Q12 Opportunities to learn and growQ11 Progress in last six months

Q10 I have a best friend at workQ09 Coworkers committed to qualityQ08 Mission/Purpose of organizationQ07 At work, my opinions seem to count

Q06 Someone at work encourages my developmentQ05 Supervisor/Someone at work caresQ04 Recognition last seven daysQ03 Do what I do best every day

Q02 I have materials and equipment I need Q01 I know what is expected of me at work

Let’s identify themes

Grow

Grow

The Q12®

SMARTS Goals

Retrieve this handout

Gallup OnlineImpact Plan Section

Completing the

SMARTS Goals

Worksheet

prepares you for

Impact Plan

submission!

(See page 6 of job aid)

IV. Follow Up to monitor, revise, and ensure Impact Plan execution

a) In existing team meetings (no more frequently than monthly), spend no more than 10 minutes discussing IMPACT PLAN progress.

b) Distribute a written copy of the IMPACT PLAN

c) Ask: “Did we do what we said we were going to do?”

d) Ask: “Did it make any difference?”e) Document any ACTION ITEM

modificationsf) Repeat!

Discuss Select Plan Follow Up

Retrieve this handout

Promoting an engaged culture

Alan OktayCommunications & Infrastructure Director

Network Services

Purposefully show team members how they impact people and contribute to the organization’s mission

Create opportunities for open dialogue

As a leader “They’ve got all of you… not just some of you”

Mary CrandallHome Health Care Director

Continuum

Expect positive attitudes of everyone and show how they are contagious

Build camaraderie and encourage ‘bubbly’ personalities

Know your own core values to further shape your engagement

Sandy NeumayrNurse ManagerPediatric ICU

Listen & discuss what is relevant in shaping the future

Gather team ideas to develop trust & increase involvement

Dedication of the team to their practice increased ownership and improved clinical outcomes while energizing personal growth

3 additional questions:

I received feedback on the previous Employee Engagement Survey conducted at UVA Health System

My team participated in an effective impact planning session following last year's Employee Engagement Survey

My team has made progress on the goals set during our impact planning sessions after the last Employee Engagement Survey

2014 CENSUS ENGAGEMENT SURVEY

How will we measure this?

Copyright © 2013 Gallup, Inc. All rights reserved.

The Upshot…

No one can make you more engaged. Your engagement, ultimately, is a personal equation. It reflects your relationship with work, based on your values, your talents, and your aspirations.

Adapted from Blessing White

Share what you have learned today & modify your goals to ensure Impact Plans have SMARTS

Enter Impact Plans via Gallup Online Continue utilizing your Informal Leaders as Engagement

Champions Integrate engagement into your team meetings

Show the X Model of Engagement video Incorporate engagement into your discussions about other

initiatives (i.e. quality, patient satisfaction, etc.) Share best practices and lessons learned at MCMG, OLF,

Director’s meeting when prompted

Next Steps

On the horizon…

Nov/Dec 2013 MC Management Education #2 – 2 Group Approach to Impact Planning

Mar/Apr 2014 MC Management Education #3 – Achieving Our Mission & Changing Our Culture

May 2014 Health System Census Survey

Enrollment in Education Session #3 will begin in January via the Learning Management System