Emotional Raw Slide 26-07-10 - Copy

8/9/2019 Emotional Raw Slide 26-07-10 - Copy

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BY:

ABHIJEET CHAKRABORTY

ANAND KUMAR RAIANIRWAN CHANDRA DUTTA

ANURAN MUKHERJEE

ARNAB SAHA

ARPIT AGGARWAL


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What is EMOTIONAL INTELLIGENCE.

Emotional Intelligence is a general termused for our level of competence in our

personal and interpersonal skills. In

work environments research reveals

that that mastery of these personal and

interpersonal skills is the single mostimportant determinant of our

performance success. It is also a major

determinant in how we feel, think and

act. Emotional Intelligence will

determine how well you know andmanage yourself, how well you handle

what happens to you and how well you

interact and handle others.


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Five Domains of

EMOTIONAL INTELLIGENCE. Emotional Self-Awareness - Know what you are feeling and what your

emotional state is, and then using that information to help you make

effective decisions for etter outcomes for yourself and others.

Emotional Self-Regulation - Possessing the a ility to manage your

emotional state and control ones interpretations of e ternal events. Thea ility to choose how you feel and to e a le to alter stress states.

Emotional Self-Motivation - The a ility to use your emotions to create

self action. Ones a ility to work though resistance, to commit and to

persist. Using your emotions to e positive, optimistic and confident.

Empathy - The a ility to listen effectively and accurately enough to put

yourself in the other person's shoes. The a ility to have perspective. Youmay not necessarily agree with them, ut can understand the situation

from their point of view in order to improve communication, pro lem-

solving, and trust.

Managing Relationships - The a ility to cooperate, consider and show

care for others, appreciate difference and create win-win outcomes.


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Points of Consideration:

Emotional Intelligence is a learnt skill.

Research shows that emotional competencies are controlled y adifferent part of the rain to technical and cognitive skills.

Emotional Intelligence has een proven to e twice as important as Ifor jo performance.

The importance of emotional intelligence increases as one clim s thecareer ladder.

Teams with high emotional intelligence as well as skill are faster,more productive and more innovative.

E allows teams to think more clearly under pressure, are calmer andless stress as they spend less energy on internal emotional turmoil.

Leaders with high emotional intelligence have een rated the the estosses that talented people want to work for.

Emotional intelligent work environments have less turnover, adapt tochange quicker and are more innovative.

Emotional Intelligent organizations have less customer complaints andincreased customer trust and loyalty.


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WHO NEEDS EQ? Emotional Competence has everything to do with acting SMART

having the skills to manage your emotions to help you make choices in the

moment and have more effective control over yourself and your impact on

others.

Ifyour business is serious about high performance

bringing out the best in their team, enhancing career potential, getting teams

working more productively and harmoniously and improving your results, thenimproving emotional intelligence is a must.

Benefits for Leaders and Managers

Teams depend on their leaders to bring out the best in them. Productivity and

performance of others is directly related to the levels of E of managers and

leaders. People managing skills are more important than any other single skill

are for management today.

Benefits for Technical Experts

Technical e perts have often risen in organizations due to very specific skills

and as they hit management levels the fast development of people skills

becomes critical. They need to build interpersonal skills to bring out the best in

teams and to projects are completed on schedule. It is also important to achieve

creativity and problem solving innovation.


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Continued: Benefits for Support Staff

E help support staff effectively handle work loads, interactions with peers

and bosses, multiple demands, interruptions and tight deadlines. Work flow

and projects run more smoothly.

B

enef

itsf

or TeamsTeam members need high levels of emotional management and

interpersonal effectiveness to achieve productive results. E will stimulate

synergy and innovation in team environments.

Benefits for Client contact Staff

Clients can easily trigger us into ineffective behaviour. Client contactsuccess is totally dependent on ones level of E . Traits such as developing

positive outlooks, showing empathy, listening attentively, communicating

effectively all significantly affect sales results. When customers are

complaining, the ability for staff to manage their own internal emotional

states becomes critical. Skills in conflict resolution, rapport building and

solving problems are hallmarks for high customer loyalty.


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Why EMOTIONAL INTELLIGENCE

important for Good Leadership? Emotional Intelligence (E ) is the foundation ofleadership.

Academic training and technical knowledge

contribute less than 7% to our personal and

professional success.

At the highest organizational levels, skills such asresourcefulness, ingenuity and creativity are the

advantages in todays marketplace.

managing our perceptions, stay resilient and

manage our ambiguity of change and

relationships is how we build our leadership

character. Self mastery and inter-personal effectiveness are

the means of reaching and engaging the

subjective e perience of your team.

Emotional Intelligence is the ability to perceive,

understand, manage and act upon emotional

information - both for ourselves and for others.

EMOTIONAL QUOTIENT

PYRAMID


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Howard Gardners Multiple Intelligences

Musical

Bodily-Kinesthetic

Logical-Mathematical

Linguistic Spatial

Naturalistic

Interpersonal

Intrapersonal

Principal Areasof

Emotional Intelligence


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Preconscious Thoughts

(Seymour Epstein, 1998, p. 197)

Event

Mary did not

say Hello

Thought

Mary is asnob

Emotion

Anger

Secondary Mental Reaction

Mary thinks shes better than meIll show her what that feels like!

Behavior

Develops antagonisticrelationship with Mary

Emotion

Increase in

anger

Destructive Sequence


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Preconscious Thoughts

(Seymour Epstein, 1998, p. 197)

Event

Mary did not

say Hello

Thought

Mary is

Preoccupied

Emotion

Puzzlement

Emotion

Sympathy

Warmth

Behavior

Maintains friendly, rewarding

relationship with Mary

Secondary Mental Reaction

Maybe somethings

bothering Mary

Destructive Sequence

Constructive Sequence


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Emotional intelligence is the ability to think constructively and act wisely!

CognitiveMind

Emotional

Mind

Appropriate

Behavior

EI


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The Emotional Intelligence Assessment

Process (ESAP)

Four competence areas Interpersonal Communication

Personal Leadership

Self-Management Intrapersonal Skills

Three potential problem areas Aggression

Deference Change Orientation


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Interpersonal Communication

Under Stress

Assertion (skill)

Aggression (potential problem)

Deference (potential problem)

Communication Continuum

Deference Assertion Aggression


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Personal Leadership Skills

Comfort

Empathy

Decision Making

Leadership


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Self-Management Skills

Drive Strength

Time Management

Commitment Ethic

Positive Change Orientation


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Intrapersonal Development Skills

Self Esteem

StressManagement


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SELF ESTEEM

Self-esteem is a term used inpsychology to reflectaperson's overall evaluation or appraisal of his orher own worth. Self-esteem encompasses beliefs(for e ample, "I am competent" or"I amincompetent") and emotions such as triumph,despair, pride and shame. A person's self-esteemmay be reflected in theirbehaviour, such as inassertiveness, shyness, confidence or caution. Self-esteem can apply specifically to a particular

dimension (for e ample, "I believe I am a goodwriter, and feel proud of that in particular") or haveglobal e tent (for e ample, "I believe I am a good

person, and feel proud of myself in general").


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Brandens ( 969) description of self-esteem includes

the following primary properties:

.self-esteem as a basic human need, i.e., "...it makes an

essential contribution to the life process", "...is indispensable

to normal and healthy self-development, and has a value for

survival.

2.self-esteem as an automatic and inevitable consequence of

the sum of individuals' choices in using their consciousness

3.something e perienced as a part of, orbackground to, all of

the individuals thoughts, feelings and actions.

Self esteem is a concept of personality, for it to grow, we need

to have self worth, and this self worth will be sought from

embracing challenges that result in the showing of success.


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Rosenberg self-esteem scale

1. On the whole I am satisfied with myself.

2. At times I think that I am no good at all.

3. I feel that I have a number of good qualities.

4. I am able to do things as well as most other people.

5. I feel I do not have much to be proud of.

6. I certainly feel useless at times.

7. I feel that I am a person of worth, at least the equal of others.. I wish I could have more respect for myself.

9. All in all, I am inclined to feel that I am a failure.

10. I take a positive attitude toward myself.


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Non-specific response to a demand

a product of change.

Any situation, good or bad, that

causes you to readjust.

STRESS- MANAGEMENT


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Biological changes.

Increased gland activity.

Increased heart and respiration.

Elevated blood pressure.

Body poised for action.

HOW O I I S SS


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Stressors

Physical -- e ternal factors.

Social -- caused by interactions

between an individual and his/herenvironment.

Psychological -- strong emotions can

be brought on by e ternal or internal

factors.


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Kinds Of Stress

Long TermLong Term::

Short TermShort Term::

The kind of stimulus that represents a challenge

or threat which causes an alarm reaction and

then elicits a response which resolves the

situation.

A condition in which we e perience acontinual barrage of unresolved stimuli.

Appraisal Stage:Appraisal Stage:

Coping Stage:

The first opportunity in which a person's belief

systems, past e perience, and personality

determine if a specific situation will besuccessful.

The second opportunity where the person

determines whether the response will be either

positive or negative.


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Standard Stress Response

X Increased blood pressure.Y Increased pulse rate.Z A heart-pounding feeling in your chest.

[ Dilation of the pupils.\ Dry mouth.] Increased perspiration, especially on the palms.^ Muscle tension._ Fast, shallow breathing.` Fatigue.

a Boredom.


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CONCLUSION

STRATEGIC PLANNING

MOTIVATION

DECISION MAKING

TEAM EFFECTIVENESS

STRESS MANAGEMENT

COMMITMENT

SELF

ESTEEM INTERPERSONAL AWARENESS

EMPATHY


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References:

Basili, F. (2005) HumaNe t Communication Ideas.http://www.communicationideas.com/inde .html

Nelson, D., & Low, G. (2003).Emotional Intelligence:Achieving Academic and Career Excellence. UpperSaddle River, PA: Prentice-Hall.

http://en.wikipedia.org/wiki/Rosenberg_self_esteem_scale

Hughes, M. Patterson, L. B., & Terrell, J. B. (2005).Emotional Intelligence in Action. San Francisco,CA: Pfeiffer

Emotional Raw Slide 26-07-10 - Copy

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