ANURAG CHAKRABORTY ANURAG CHAKRABORTY Emotional Intelligence Emotional Intelligence
ANURAG CHAKRABORTYANURAG CHAKRABORTY
Emotional IntelligenceEmotional Intelligence
What is Emotional Intelligence?What is Emotional Intelligence?
IQ – “School Smarts”
• Measure of intellectual, analytical, logical and rational abilities
• Retaining/recalling information, problem solving, manipulating numbers, etc.
• Cannot and does not predict success in life• Predicts 1-20 percent of success in a given job
What is Emotional Intelligence?What is Emotional Intelligence?
EI – “Street Smarts”
• “the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional meanings, and to reflectively regulate emotions in ways that promote emotional and intellectual growth”
– Salovey & Mayer
What is Emotional Intelligence?What is Emotional Intelligence?
4 Components – Daniel Goleman
Self-Awareness
Social Skills
Self-Awareness Self-Management
Social Awareness Social Skills
Social Awareness Self-Management
Important Elements of EIImportant Elements of EI
STRESS MANAGEMENT ADAPTABILITY
INTERPERSONALINTRAPERSONAL
EFFECTIVE PERFORMANCE
GENERAL MOOD
Bar-On ModelBar-On Model
EI Importance to the WorkplaceEI Importance to the Workplace
•80% of a person’s success based on EI (CPA Journal)
•Profitability linked to quality of work life
•Profitability linked to employee feelings about their job, colleagues, and company
•Ex. Trios Training Centres
EI Importance to the WorkplaceEI Importance to the Workplace
• Enhance cognitive processes
• Decision Making• Encouraging flexibility and
change• Organizational culture
management• Shift to team based
workplace
Tools for Measuring EITools for Measuring EI
• 4 Tools
1. Bar-On Emotional Quotient Inventory
2. Emotional Competence Inventory 360
3. EQ Map
4. Multifactor Emotional Intelligence Scale
Bar-On Emotional Quotient InventoryBar-On Emotional Quotient Inventory
• First scientifically validated Emotional Quotient measure in the world
• Created by Dr. Reuven Bar-On who completed 14 years of testing worldwide
• Measures both social and emotional intelligence • Uses 133 questions which are answered using a 5
point scale
• Delivers a quantitative measure of readiness for change
• Compare an applicant’s scores to average results of employees who currently work in similar jobs
Bar-On Emotional Quotient InventoryBar-On Emotional Quotient Inventory
Bar-On EQ-i Test Components
IntrapersonalSkills
InterpersonalScales
AdaptabilityScales
Stress ManagementScales
GeneralMood Scales
Self Regard Empathy Reality Testing Stress Tolerance Optimism
Emotional SelfAwareness
SocialResponsibility
Flexibility Impulse Control Happiness
Assertiveness Interpersonal Relationship
Problem Solving
Independence Stress Tolerance
Self Actualization Impulse Control
Emotional Competence InventoryEmotional Competence Inventory
• Measures the user on 30 work-related competencies in 5 categories
• Uses 110 questions on a six point scale describing the degree to which a statement characterizes the candidate in question
Emotional Competence Inventory 360
Personal Competence
Social Competence
1. Self Awareness- knowing one’s internal states, preferences, resources and intuitions
2. Self Regulation- managing one’s internal states, impulses and resources
3. Motivation – emotional tendencies that guide or facilitate reaching goals
1. Empathy – awareness of other’s feelings, needs, and concerns
2. Social Skills – adeptness at
inducing desirable responses in others.
EQ MapEQ Map
BuildingTrusting
Relationships
Creating the FutureInnovation
Unique Potential
Increasing Energy and Effectiveness Under
Pressure
Initiative
Success
Different Jobs & EI Different Jobs & EI
• Different jobs require different attributes of EI
Sales Accountant Surgeons Lawyers Engineers Social Workers
Self-Actualization
Problem Solving
Independence Self-Actualization
Self-Actualization
Independence
Assertiveness Interpersonal Relationships
Stress Tolerance
Happiness Happiness Stress Tolerance
Happiness Happiness Empathy Stress Tolerance
Optimism Assertiveness
Optimism Self-Regard Impulse Control
Assertiveness Empathy Impulse Control
Self-Regard Emotional Self Awareness
Flexibility Social Responsibility
Interpersonal Relationships
Optimism
• EI dependent on situational factors• Assumes stability across all situations • Length of testing – sufficient proof? • Congruency between self-evaluation and
recruiter evaluation• Certain jobs not dependent on level of
Emotional Intelligence
Disadvantages of Using EIDisadvantages of Using EI
Advantages of Using EIAdvantages of Using EI
• Paper appearances can be deceiving
• Candidates aware of emphasis placed on emotional intelligence within the organization
• IQ can indicate what profession an individual can hold, EQ will be a more powerful predictor of performance
ConclusionConclusion
• Different EI components are more relevant depending on specific job requirements
• Training can be used as a way to increase EI of employees
• Bar-On provides the only statistically proven method of determining an individual’s EI, therefore choose methods wisely
• Must consider that EI is a relatively new method for predicting job performance, and longer studies may be required to confirm validation of methods