Emo$onal Resilience for Case Management Professionals 16 th Annual Case Management Conference for Health Care Professionals Interested or Engaged in Case Management November 1, 2016 Lisa Laughman, Emo.onal Wellness Consultant Wisdom Heart Life
Emo$onalResilienceforCaseManagementProfessionals
16thAnnualCaseManagementConferenceforHealthCareProfessionalsInterestedor
EngagedinCaseManagement
November1,2016
LisaLaughman,Emo.onalWellnessConsultantWisdomHeartLife
Facilitator’s Creden.alsLisaLaughman,LMSW
28yearsofclinicalsocialworkexperience
CorporateTrainersince1994
EmployeeAssistanceCounselorsince1994
3PrincipleFacilitator1995
MichiganStateUniversityEAPCounselor2003
MichiganStateUniversityEmo.onalWellnessConsultant2005• StressReduc.onCoach• ShameResilienceEducator• LeadershipEffec.venessCoach
Founder/DirectorofWisdomHeartLife2009
Cer$fiedDaringWay™Facilitator-Candidate
BEHERENOW
AREYOUHERERIGHTNOW?
TheCommonStateofMindofEmployees
PressuredandOverwhelmed
NotGoodEnough
Perfec.onismandSelfCri.cism
ShameandShame
responses
Frozen
Exhaus.onandBurnout
DisengagedAnd
Disgruntled
Anxiety/Panic
BasicSkillsRequiredforSustainableHighPerformance
Emo.onalResilience
PsychologicalFlexibility
ShameResilience
Mindfulnessand
Relaxa.on
SelfCompassion
ClearValuesandSenseofPurpose
DevelopCri.cal
Consciousness
Zolli,2013
Shambaugh,2013
Dictionary.com
WHATCAUSESYOUSTRESS?demandingcustomers,publicspeaking,traffic,technology,coworkers,bosses,illness,caregiving,kids,parents,spouse/partner,siblings,mybody,poli.cs,terrorism,bills,deadlines,toomuchtodo,expecta.ons,change,weather,stupidpeople,lazypeople,rudepeople,judgmentalpeople,bureaucracy,baddrivers,cellphones,thehousingmarket,thestockmarket,wai.ngfortrains,healthdiagnosis,airportsecurity,construc.on,lackofparking,parking.ckets,flat.res,discrimina.on,change,oppression,weddings,births,reappointmentprocess,moving,$,$,$,$,$,$,naturaldisasters,taxes,death….
E Stress
EE
ReallyBigStress
E
E
Thebigevent PerformanceAnxiety
UpsetBossStaffingshortage
UnhappyClientRepeated
Interrup.ons
StressCrisis(freakout)
EPhysicalState
StateofMind
RuleBook
YourPersonalExperienceinthe
Moment
It’sTimeforaNewEqua.on
Whatcanwecounton?
Weareallbornwithinnateemo.onalhealthandwellness
Emo.onalhealthissome.mesdescribedastheuniversalhumancapacitytobecalm,relaxed,present,open,reflec.ve,crea.veandwise.
OurEmo$onalHealth
• Lifeenergy,crea.veflow,thriving
• Ouremo.onalhealthstatusvariesmomenttomoment
• Wecandevelopthoughthabits,emo.onalresponses,andbehaviorsthatblockourflowofemo.onalhealth,butwecanneverloseourcapacitytobeemo.onallywell
Emo$onalResiliency
• Theabilitytoconnectwithandu.lizeouremo.onalhealth
• Theabilitytobepsychologicallyflexibleandnavigatechange,trauma,andlifetransi.onseffec.vely-linedupwithourcorevalues
• Theabilitytoexperiencethefullrangeofemo.onsthatarenaturalforhumanstoexperience
OPERATINGINSTRUCTIONS:
• Howdohumanbeingscreatetheirownpersonal,moment-to-momentexperienceofreality?
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LemonMakingteaVirtualrealityMovieprojector
THEPOWEROFTHOUGHT
InourmemorybasedthinkingWeholditcloseand.ghtWeletourstorydefineusWecancreateafilteringsystem
HOWWECARRYTHOUGHTOVERTIME
'1.
X "JC
:hi'E twfll. l /c«
NOTICINGTHEFIRSTTHOUGHTTHROUGH.ISITTHEONEYOUREALLYWANTTOGOWITH?
CatchandRelease
Beingabletoaskyourselfinagivenmoment,amIopera.ngfrommyemo.onalhealthandwellbeing,RIGHTNOW?
THEIMPORTANCEOFTHEEMOTIONALWELLNESSCHECKIN?
What’supwithme,rightnow?yourpersonalrealityisvariableandchangesmomenttomomentaccordingtowhatiscurrentlyhappeningwith
theseinternalfactors:
PhysicalState Mood
StateofMind
CheckYourselfFirst–PhysicalHealth
• Whatishappeningforyouphysically– Hormones(hotflash?)– Bloodsugar– BloodPressure– Tension– Nauseous– Medicinereac.on– Hungover
• AreyouWELLfed?
• AreyouWELLrested?– sleep/awakementalrest
CheckYourselfFirst-Mood
• Howdoesyourmoodimpactyourthoughts,feelings,reac.ons,andbehaviors?
• Doyouknowwhenyouareinalowmood?
• Everybodyexperiencesvaria.onsintheirmood.
• “Falsehappy”isalowmoodtoo
• Happydoesnot=healthy
Itdoesn’tmaWerhowlowyougo…itisthebouncethatcounts.
LindaPransky,LMSW
3PrincipleFacilitator
“Thereisnogreaterprotec.vefactorthenrealizingweareinalowmoodandourthinkingandperspec.vehasbeencompromised.” LisaLaughman,LMSW
Higher Mood States
Gratitud
e Generosity,
Kindness
Creativity,Insight Acorec:ation. Compassion
Patience. Unaerstc:naing
Sense of Humor
Satisfac;ion.
Contentment
Coooerc:tion.
Fiexibility Interest
Curiosny
Lower Mood
States Impatience.
Frus;ration Boredom.
Restlessness
Dissatistc:cu
on Oerensiveness.
Conilicl
Blame. Judgement
Seff-R ignteousness
Stress. Burnout. .Anxiety
Ange
r
Depressio
n
Revenge.HosLIIil'f
UP DOWN
UP DOWN
CheckYourselfFirst–StateofMind
• Whatisthecurrentcondi.onofyourthoughtworld?
• Howwouldyoudescribeyourstateofmind?
blenderbrain,molasses,mudmind,foggy,“loading…”
• Howbusymindedareyou?
CheckYourselfFirst–RuleBook• Wecollectourrulesoverthecourseofourlife.mes.Whotaught
youhowthingsweresupposedtogo?
• Whodidthefactcheckingonyourrules?
• Areyoubumpingupagainstoneofyourstronglyheldrules?
• Areyou“shoulding”alloveryourself?
• Howakachedtoyourown“personalreality”areyou,rightnow?
• Areyoushametriggeredandrespondinginold,unhelpfulways?
• IsthereanywayonGod’sgreenearththatthesitua.onyouareinandtherulesyouholdtightlytoarecompatible?
Whatareyousupposedtodo• ifyouhappentocatchon
fire?
• StopDropReflectRoll
Theabilitytobeinthepresentmomentandrespondtowhatishappeninginawise,valueguidedmanner
Notneedingtohaveitallplannedoutinadvance
Respectfornewideasratherthanonlyaccessingwhatyoualreadyknow
PSYCHOLOGICALFLEXIBILITY
Psychological Flexibility = Mindfulness + Values + Action
Giventhatitiswhatitis,whodoIwanttobe,andhowdoIwanttorespond?
ITISWHATITIS.
Mostpsychologicalsufferingiscausedbyresistance.Peopleresist“unwantedpersonalexperiences”.Wetrytocontroleverythingsoastoavoidafutureunwantedpersonalexperience.Weeventrytoresistunwantedpersonalexperienceswearealreadyhaving.
RESISTINGWHATIS.
ACT–sixcoreconcepts
• ObservingSelf–thepartofthemindthatisabletobeawareofwhateveryouarethinkingordoingorfeelinginthemoment
• Defusion–Detachingfromcurrentlyheldthought
• Connec$on–connec.ngfullywithwhateverishappening,righthere,rightnow
• Expansion–openingupandmakingroomforallfeelingsandsensations
• Values–whatyouwantyourlife/worktobeabout(bigpicture)
• CommiWedAc$on–takingac.onguidedbyyourvalues
Source:Harris,Russ(2008)TheHappinessTrap.ShambalaPublications.p.33-34
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ACCEPTANCE Open Up
CONTACT WITH THE PRESENT MOMENT
Be Here Now
-----1---+-------''<------- VALUES Know What Matters
DEFUSION
FLEXIBILITY Be present, open up, and do what
matters
SELF-AS-CONTEXT
Pure Awareness
COMMITTED ACTION
Do What It Takes
WebsitesofInterest
• www.heath4u.msu.edu
• www.threeprinciplesmovies.com
www.thehappinesstrap.com
BooksofInterest
RussHarris,TheHappinessTrap
DickenBet.nger/NatashaSwerdloff,ComingHome
BreneBrown,TheGiFsofImperfecGon
KristenNeff,MindfulSelfCompassion
Howtocontactthefacilitator
LisaLaughman,[email protected]
References
• Brown,Brene.(2013)DaringGreatly:HowtheCouragetobeVulnerableChangestheWayWeLive,Love,Parent,andLead.GothamBooks,NewYork,NY.(2012).
• Eifert,Forsyth.TheMindfulnessandAcceptanceWorkbookforAnxiety(2008)
• Fleming,Kocovski,Segal.TheMindfulnessandAcceptanceWorkbookforSocialAnxiety(2013)
• Harris,Russ.TheHappinessTrap:HowtoStopStrugglingandStartLiving.Boston,MA:ShambhalaPublica.ons2007.
• AlsobyRussHarris• TheConfidenceGap(2011)
• TheRealitySlap(2012)
• ACTwithLove(2009)
• ACTMadeSimple(2009)
• Hayes,Stephen.GetOutofYourMindandIntoYourLife(2005)
• Hayes,Stoshal,Wilson.AcceptanceandCommitmentTherapy:TheProcessandPrac.ceofMindfulChange.(2012)
• Strosahl,Robinson.TheMindfulnessandAcceptanceWorkbookforDepression(2008)