Emma Christian Assignment Two Bag of Rainbows. Emma Christian Contents Page Page 4 -- What is an Ordering System Page 5 -- The new System Skeleton Page.

Assignment TwoBag of Rainbows

Contents PagePage 4 -- What is an Ordering SystemPage 5 -- The new System SkeletonPage 6 -- Part 2Page 7 -- CostsPage 8 -- Fitting in with Existing SystemsPage 9 -- Inputs from the CompanyPage 10 -- Part 2Page 11 -- OutputsPage 12 -- Staff TrainingPage 13 -- Google RankingsPage 14 -- Technology InvolvedPage 15 -- Risks and ProblemsPage 16 -- Google CheckoutPage 17 -- PaypalPage 18 -- SecurityPage 20 -- Bag of Rainbows is a BusinessPage 21 -- Shops are now limitingPage 22 -- Google is trustworthy and Online Checkouts make the best workersPage 23 -- Ease of UsePage 24 -- CommunicationPage 25 -- SecurityPage 26 -- Risks and Costs

The Fully Justifiable Proposal

What is an Ordering System

•System controls when anyone buys anything online

•Lots of different ones

•Like flow charts

•Easily links with other systems

•Brilliant for organisation

•Closely related to CRM

The new system skeletonPART ONE

• Find items they wish to buy• Log in• Or register, depending (email will need to validate)• Get a sub total• Gives another check at order• Gives total plus VAT• Chance to move forward with sale and input details• Offers Lloyds Validation or similar, just in case• Checks card in working and has funds• If not order is suspended until they get it right

PART TWO• Confirm Details and order• Money automatically taken• Order completely confirmed• Predicted Arrival and shipping dates• Other systems notified• Can track packaging• Credit Card details Locked• Follow up marketing• Could be tied to app• Feedback on selling process

Costs• Server for hosting the website £100-500 a month• Shopping Basket – Around £70 a month• Supporting software – depends on the software • Encryption software - £10-50• Attached advertising – Anything.• Employee training – Depends, possibly £70 per employee• Technicians and Support - £100-300• Updating all other Systems along with this one – Consultant charge• New computers (if the customized ones will not bow to connectivity)

– Around £500-800• Perhaps they also need a little group team building so that they can

work together more. Hire an external consultant – Depends on what they do.

Fitting in with Existing Systems

• Shouldn’t be a problem• Depends on whether or not they replace

the computers• Bag of Rainbows computers are already

completely isolated• They have also gone feral• Systems need to all fit together• Need to be easily navigated• If one database is updated, they all need

to be. Linked

Inputs from the company

• The company will need to spend both time and money on this

• They will need to be prepared for any bugs or problems• They will need to buy new software• They will need to update previous systems and hardware• Staff will need to be taught how to use the new system• Communication between the departments has to be

improved as at the moment they are just not playing for a team, but sitting in separate corners playing patience.

• They might need to pay more for their website if it has a shopping basket. About £70! A month more

Part Two

• Since the site will be even more important that ever they will need to update that to fit standards too

• They may need to employ or dismiss some staff. • Security Important - handling numbers now• Need to work together like dragons• While they are at it they could buy some new

equipment for actually making the sweets too.

Outputs• Dramatically improved efficiency• Quicker or Slower sales (at the customers leisure)• Customer will probably spend more if they see all the sweets just lining up

on the page while they browse. • Much more likely to buy off the internet than travel “” miles to a sweet shop. • Increased communication – Less problems• Don’t need cashiers. • Automatic ordering• Convenience• Larger Profit to Costs ratio – much less costs• Not bound by store closes because of time, holidays or illness of shop

workers• Increased response time to changing markets• Improved customer service – especially response times• Spot new trends quicker

Staff Training

• Staff must know how systems work

•Might have to be some redundancies

•Temp IT staff

•More effective staff at end

•Teamwork courses

Google RankingsWhile they improve their online ordering and website

they will grow further into the online international market. It would be well worth their while to improve

their Google page ranking while they are at it. So when someone types in sweets, they are returned with

the result ‘Bag of Rainbows’. I would also advise photoshoped images of sweets for the websites, some pretty families advertising and a catchy tune done on

music maker. Perhaps some novice online advertisements on youtube, and then upload them to

their website. Keywords, Lots of them.

Technology Involved• Servers• Internet connections and all that entails (routers, hubs, cables,

wireless, protection software, monitoring devices, notifications, support software, back ups)

• Computers• Shopping cart software and others• Memory Sticks• Encryption software• Monitors• Mice• Keyboards• Touch screens• Applications• Laser beams• Electro magnetic safes

Risks and Problems

• No additional Profit

• Something could go wrong

• Might mess up website

• Might make website ineffective

• May be sued if they cause identity theft

Google Checkout•Transaction System

•Fraud protection

•Free Package Tracking

•Not earning, not paying

•Straightforward

•Easy to use

Paypal

Paypal would improve everything because it just makes everything so much safer. Instead of having

to trust the company you just have to trust paypal, which you always can. It is also easier to just type in a password and email rather than entering card details, address and so on. It is brilliant for companies because customers are less hesitant to buy, and it really reduces the chance to break the data protection act if you don’t have any important data!

Security

•Smarter than a Hacker•Encryption•Certificated website•Random Number Locks•Access Levels•SSL•Data Validation•Secured networks

Justification of Proposal

•Bag of Rainbows is a buisnessBag of Rainbows is a buisness

•Profit is priorityProfit is priority

•Limited sales with Shop FloorLimited sales with Shop Floor

•Small competitorSmall competitor

•Web = Access to global MarketWeb = Access to global Market

•Unlimited Potential, must be nurtured and Unlimited Potential, must be nurtured and encouragedencouraged

•Customised Ordering SystemCustomised Ordering System

Shops are so limiting• Shops are limited

• Limited Stock solved

• Travel distance problems solved

• No heavy lifting to home

• Money straight from bank

• No interaction with people

• Massive Orders = Massive potential

• Unmarked sweet boxes

Google is Trustworthy, and Online Checkouts make the best workers

•Google is good, can be trusted•Unlike Cashiers •Detailed Reports•Mail Tracking•Works all day and night•No holidays or illnesses•Can be duplicated•Reliable•Does not care about countries and vanishing•Never Complains or drinks coffee

Ease of Use

•Easy to use•No increased cost•Streamlined Website•Easiest time possible•Automated notification•Automated Adverts•Login•Offers and points•Customised lists•Pick options such as day or message

Communication• Vital part of the business• Say happy birthday• Keep in touch with the customers• FAQ• Help submission form• Complains and Ideas forms• Customers want to be needed and heard• Spend more with you• Display drawings by kids • Family business - Emphasise that• No working in isolation• Keeping workers satisfied• Less chance of a raging ninja quit• brainstorming

Security•Little lax in old firm•Needs to keep out of trouble•Data protection Act•Online Selling Standards•Secure online site•No advanced measures needed•Reliable firewalls•Google be secure as standard•Encryptions•Capatcha•Biometrics•Physical security•RSA Messages•Fibre optical cables and WEP•Levels of access•Username / password

Risks and Costs

•Risks worth it•Profit > Risk•Gains > Risks•Should be fireproof•Website can look sparkly, childish and tacky•Company is doomed without it•Levels of access in place, no silly mistakes