Local Emergency Response Procedures Effective: 01 OCT 2016 Norwegian Emergency Response Page 1 of 2 Emergency Station: Passenger Handling Company: Station Manager: Name: Emergency Spokesperson Name: Supervision: Phone: Phone: Mobile: Mobile: SITA: SITA: E-mail: E-mail: Emergency Coordinator: (Local on duty manager) Number of people available locally to handle the emergency situation (internal staff and external providers): Check-in system: Name/Function: Phone: Mobile: Contact person: Name: Phone: Deputy Emergency Spokesperson Remarks: Name: Chairman AOC at station: Airline: Phone: Phone: Mobile: Checklist: Emergency Coordinator Alert: Norwegian Operations Control Center at +47 21493070 press 9 for emergency – and send Emergency Report to iocc-dm@norwegian.com Maintain this contact until Site Unit is established and takes over. Initial local alerting procedures (use your local alert list). Establish and staff your Local Emergency Control Center. Secure Emergency Lock on check-in system. Assess the need for additional resources from the airline to cope with the situation. Secure handling of Passenger Name List, flight documents and dangerous goods. When Site Unit is established maintain a Bridge Line to Site Unit at +47 67593096. Mail address: site@norwegian.com Coordinate information between the authorities and Site Unit (at the authorities Command Center). Get information about passengers, crew, dangerous goods and flight documents. Inform local authorities and send this information to Norwegian Emergency Control Center: ed@norwegian.com Forward media request to [email protected] or +47 815 11 816 Ensure that all confirmed official information (press release) is forward to all staff involved in the emergency response operation. Ensure that logistical arrangements are organized such as hotel, transportation, catering, medical support baggage handling and extra manpower for passenger/crew/ relatives/own personnel and Site Team. Log all communication, actions and decisions taken. Secure debriefing for your team. Human Support Coordinator(s)/Name of provider(s): Name: Name: Name Phone: Phone: Phone: Mobile: Mobile: Mobile: At the Airport In cooperation with local Authorities At the Family Assistance Center (hotel) In cooperation with local Authorities Provide assistance and secure a private facility, a reception center for passengers and crew (separate if possible). Ensure registration of passengers and crew Secure regular information updates to passengers, crew, family and friends. Provide practical and emotional support to passengers, crew, family and friends. Establish a Family Assistance Center and provide assistance. Ensure Security at the Family Assistance Center. Register family and friends. Secure regular information updates to passengers/ crew/family and friends. Ensure the welfare of family and friends e.g. bed, food, drinks, toys to children, clothes and tickets. Upon arrival of the CARE resources, secure an update of the situation. Overall command of the emergency: Hospital 1: Family Assistance Center 1: Phone: Name: Hotel Fax: Phone: Phone: Local Police Hospital 2: Family Assistance Center 2: Phone: Name: Hotel Fax: Phone: Phone: