Emergency Services Enterprise Framework: A Service-Oriented Approach

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Emergency Services Enterprise Framework: A

Service-Oriented Approach

Sukumar Dwarkanath, Technical Director, COMCARE

Emergency Services SDO Workshop

Columbia University, October 4-5, 2006

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Roadmap

Concepts Emergency Services/Stakeholders

Current Initiatives - COI Standards Conclusion

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COMCARE Overview

A national advocacy organization of over 100 organizations dedicated to advancing emergency communications and response

Seamless information sharing for the most advanced response to emergencies

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Concepts Emergency Services?

It is the set of agencies that are involved in emergency preparedness, planning, response and recovery functions.

Diverse set of entities – from public safety to private industry Stakeholders

Diverse Varied needs and requirements No single entity – in charge

Community of Interest: a collaborative group of users/stakeholders with a common

business objective and mission Helps to provide shared perspective

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Current Initiatives - Emergency Services Community of Interest (COI) Recently Launched – COMCARE/NCOIC Goals:

Serve as a forum to facilitate collaboration and resource/information discovery

Identify core/shared services that can enable ease of inter-domain emergency communications

Scope International

Workgroups Business Requirements Workgroup Technology Workgroup Policy Workgroup

Call to Join

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Emergency Services Enterprise: A Framework

Emergency Services Enterprise Framework

Enterprise Infrastructure

Enterprise Platform

Shared

Operation

Technology

Technology

Line of Business

Enterprise Services

Governance

Core

People

Process

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Services in the Enterprise

Core ServicesLine Of Business

(LOB) ServicesShared Services

ENTERPRISE SERVICES

• Provisioned as a common shared capability across the enterprise

• Ex: Identity and Access Management

• Governed by the community - COMCARE/NCOIC Emergency Service Community Of Interest (COI)

• Shared by a subset of the enterprise – a group of domains

• May be offered as competitive services

• Ex: Hospital Bed Availability Service - shared between hospitals, EMS, and EM.

• Vertical, intra-domain

• Domain Specific

• Ex: A traffic advisory LOB services - the regional domain.

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Standards – The glue in the framework

The OASIS Emergency Management TC

Enabling information exchange to advance incident preparedness and response to emergency situations http://www.oasis-open.org/committees/tc_home.p

hp?wg_abbrev=emergency

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Standards – “The Glue of the Framework”

Capacity and Resources

OASIS DRAFT EDXL Hospital AVailability Exchange

(HAVE)OASIS DRAFT EDXL

Resource Messaging (RM)

OASIS EDXL Distribution Element (DE)

Message Distribution

Alerting and Notification

OASIS Common Alerting Protocol (CAP)

Vehicular Emergency Data Set (VEDS)

Resource: http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=emergency

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OASIS EM TC Standards- Common Alerting Protocol (CAP)

Standardizes the content of alerts and notifications Alert Info Resource Area

All-hazards Can be used for citizen-authority communication

Resources:

OASIS Emergency Management TC http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=emergency

Incident.com http://www.incident.com/cookbook/index.php/Welcome_to_the_CAP_Cookbook

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OASIS EDXL Distribution Element (DE)

Facilitates the routing of emergency messages Distribution Type Geography Incident Sender/Recipient Type

‘Envelope’ with payloads (CAP, EDXL-RM etc)

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Vehicular Emergency Data Set (VEDS) Not an OASIS Standard The Vehicular Emergency Data Set (VEDS) is an XML standard for

the transmission of telematics data to emergency response agencies. Source of Data Incident Data Agencies Notified Automated Incident Data Post Crash On-scene data Personal medical data

Currently used in pilots and trials Department of Transportation sponsored test being conducted in Minnesota. It is also being tested in Orlando, FL where OnStar is sending crash data

directly into its 9-1-1 Computer Aided Dispatch (CAD) system.

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Conclusion

Sukumar DwarkanathTechnical Director, [email protected]

Resources:

COMCARE - http://www.comcare.orgOASIS EM TC -

http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=emergency

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Backup Slides

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Use Case

Core Services Shared Services

LOB Service

Agency Locator Service Intelligence and Information Analysis Service

Traffic Advisory Service

look up authorized emergency responder agencies in the area

provides a detailed analysis of nearby schools, critical infrastructure etc.,

Provides best and alternate route information

Response Agencies