1 EMC Documentum Enterprise Content Management Overview # 3 Jason Smith Sr. Account Manager EMC Content Management and Archiving Rob Silverberg Regional Services Director, Western Region EMC Content Management and Archiving Improving Service Delivery while Reducing Time, Cost and Risk
EMC Documentum Enterprise Content Management Overview # 3. Jason Smith Sr. Account Manager EMC Content Management and Archiving. Improving Service Delivery while Reducing Time, Cost and Risk. Rob Silverberg Regional Services Director, Western Region EMC Content Management and Archiving. - PowerPoint PPT Presentation
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Explosive, distributed content growth – Thirteen programs– Ten regional offices– Over 100 disparate information systems – Paper based processes/lengthy response
times
Anticipating FOIA and legal discovery requests requiring timely, accurate responses
Business Benefits Payback within 50 months on initial $7M
investment $41M in net savings over 7 years Reduced Federal Record Center storage costs
by 30% Reduced photocopying-related costs by +25% Lowered document production costs 75% Improved information access, search and
delivery.
Background/Vision:• Centralize agency records into an integrated electronic system that
would link files and produce an indexed docket• Reduce agency data storage costs and make the information more
easily accessible to the public• Improve the agency’s processes, efficiency and decision
Oklahoma Department of Human ServicesCustomer Profile
Business Drivers High cost, risk of loss and lack of storage space Complex case files - average 50 pages: drivers licenses, DNA tests, police reports,
bills, photographs, …. Manual processing - folders mailed to regional offices for hearings and returned for
refilling Inefficient access to information
Business Results Increase efficiency by reducing time to access information from weeks to seconds
Freed up staff four hours a day to perform more value-added work Dramatically cut storage, printing and shipping costs Reduced or eliminated risk of lost documents
“Our case management system has improved our efficiency many times over saving us both time and money. It has so many valuable
functions, we virtually run our courts on it.”
Virginia Smith, Information Systems
“Our case management system has improved our efficiency many times over saving us both time and money. It has so many valuable
functions, we virtually run our courts on it.”
Virginia Smith, Information Systems
Customer Profile:
The Office of Administration and Hearings (OAH) 26,000 child support cases
Staff of 300 attorneys, judges and case managers
Provides administrative support to 33 regional court centers across the state
Business Drivers Streamline recruitment and enlistment process Manage some 6 million documents DOD 5015.2 compliant solution
Solution Accessioning—personnel recruitment
Benefits Recruiters create applicant folder, workflow guides the creation,
review, and approval of the applicant’s packet. Faster and more efficient accessioning process—no waiting for
documents—so recruiters can make job recommendations immediately.
75% projected paperwork reduction in recruitment and enlisting process. Eliminates many costs of physically moving paper.
Customer Profile:
U.S. Army—Responsible for recruiting women and men to serve in the U.S. Army and U.S. Army Reserve.
Provides command, control, and staff to support the 15,000 Army recruiters and guidance counselors in 1,700+ recruiting stations, 64 Military Entrance Processing Stations across the U.S. and overseas.
Industry:
U.S. Federal Government
“The Army recruiting and enlistment process is being radically transformed into a Web-based, paperless process.Knowing that a document is the most recent and most accurate is also a huge benefit of the new system. With a single repository and no more changes being made on paper, recruiters know they have the most complete, accurate, and current information.”
Gary Bishop, Chief of Web Applications and Technology, Application Programming, USAREC
San Diego Assessor, Recorder, County Clerk (ARCC)Customer Profile
Business Drivers Managing ever-growing paperwork Improving public access Maintaining and controlling costs
Business Results Faster Information Access- ARCC stores and immediately accesses images from over
400 desktops across several counties Revenue Generation - Documents are digitized and can be sold to subscribing title
plants on CD Cost and Time Savings - Information now accessible anywhere, anytime, anyplace
eliminating need to copy, fax, ship and travel
Outcome
“This meets our goal of providing faster and improved access to documents, maps, and vital records. The solution has also enabled the improvement of disaster recovery plans and minimized storage”
Gregory J. Smith, County Clerk
“This meets our goal of providing faster and improved access to documents, maps, and vital records. The solution has also enabled the improvement of disaster recovery plans and minimized storage”
Gregory J. Smith, County Clerk
Customer Profile:
Processes approximately 1 million documents annually
Appraisals alone represent 6 million pages
Required to keep a permanent copy of county records
Needed to consolidate from 3 offices to 1 central office